Évaluations des clients The Shop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Shop

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

corey J. le

Évaluation :

Location was fine , service was great. U-Hauls actual check out and check in system was not working . I have double charges on my credit card , waited several times while location rep called uhaul . At which point U-Haul was no help. I will be using Penske in the future due to uhauls inefficiency. The Shop where I picked up rental truck was awesome. Very helpful. But U-Haul website and service sucks !!! Never again

Rebecca J. le

Évaluation :

Everything related to 'The Shop' was as expected, friendly and quick!

Robin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Derek S. le

Évaluation :

The owner was very cool about everything. Getting the reservation directly from U-haul was a serious problem. I only wanted a 1-way rental and the closest location they could find to me was an hour away and only gave me 24hours to get a back up plan. I would never recommend u-haul to anyone looking for 1 way rental.

Aryana R. le

Évaluation :

Le client n'a pas laissé de commentaire.

maria M. le

Évaluation :

guy was awesome

Mariela V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Martin C. le

Évaluation :

This location was 20 miles from my house. In previous years I was able to rent a tow dolly from my neighborhood uhaul roughly 2 miles away. When I called customer service about the nearest one being 20 miles away the rep was very short and said their was nothing she could do When I returned the tow dolly to the location 20 miles away the location was closed It was supposed to be open but it was not. After 15 minutes on hold I got customer service to document my return I had to unhitch the tow dolly by myself and move it. With an injured elbow. Lastly I was charged for a full day on day of return even tho I returned it 7 hours early Very unhappy with uhaul and the location overall Customer service did not offer me anything for my inconvenience. In future I will seek alternatives to uhaul.

Nicholas M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rich E. le

Évaluation :

Nothing, did great.

nathan K. le

Évaluation :

The person who handled the the whole process was great.

Mike D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Emily P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan F. le

Évaluation :

Convenient and hassle free

talisman P. le

Évaluation :

Everything was Great!

HOWARD T. le

Évaluation :

Le client n'a pas laissé de commentaire.

David H. le

Évaluation :

I was unable to make the application work for returning the trailer after-hours. This had nothing to do with the service I recieved or the rental location. The in person interactions, site, and equipment were all great.

Lourdes S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas F. le

Évaluation :

I appreciated the owner of The Shop coming to check me in after we finished with the trailer.

Michael L. le

Évaluation :

Dave was excellent and helpful!

Ashvinkumar P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd W. le

Évaluation :

Good as is.

tony B. le

Évaluation :

Real good costumer service

steven C. le

Évaluation :

Sent me farther out of my way to get trailer from different location than requested. Bullshit unprofessional place was a dump. Had to call guy to show up. Couldn't test trailer wiring when there were issues. Had no lights entire rental. Not going to use uhaul again

Erick H. le

Évaluation :

The billing is incorrect. I paid for the truck, dolly, and miles up front when i picked up the truck and i was charged again. I have been trying to get this resolved for three days now and nobody has replied back.

Carl A. le

Évaluation :

Super easy to pick up and drop off. No frills, but efficient.

Ariel R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrey M. le

Évaluation :

Le client n'a pas laissé de commentaire.

kurt G. le

Évaluation :

Dave the owner of the Shop was very accommodating.

cus R. le

Évaluation :

Nothing at all. Very satisfied with the service in this location. Very accommodating and friendly.

Richard S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christine F. le

Évaluation :

Customer service was excellent! Dave went above and beyond to help!

Alberto M. le

Évaluation :

Le client n'a pas laissé de commentaire.

thomas L. le

Évaluation :

Le client n'a pas laissé de commentaire.

koshina S. le

Évaluation :

Thanks Again for everything!

Ian T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brynne J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Israel R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregg P. le

Évaluation :

Never let someone be transferred to a t”transportation manager”. I sat on hold for an hour and 38 minutes and hung up. I did take a screenshot of that picture with your phone number on it if you’re interested in seeing it. I had to call back and ask for something again and they transported me again and I waited 38 minutes and then hung up. Also there were issues with the moving company that I booked through your website that you guys did not want to have to deal with it all. That’s fine but I would just book locally next time I thought that was for you guys.

Robert S. le

Évaluation :

Nothing. Customer service was great. Very helpful.

Cristina F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Debra C. le

Évaluation :

Barry was very easy to Wk with And Well prepared

Violet I. le

Évaluation :

Above and beyond top of the line service! One of the tires looked low I contacted them and on a Saturday they had someone drive all the way to my home 45 min away and fill the tire up! They were polite and the shop was one of the cleanest for a mechanic shop I have seen-five stars and highly recommended!

Peter L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Catherine A. le

Évaluation :

Extremely good customer service. Very fast and no hassle.

dan L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Glenn P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dawn S. le

Évaluation :

Was disappointed to find out they didn't have the ball I needed for my hitch in stock. Added extra cost and time to my trip. Guy was nice, helpful and apologetic so it was good overall.

Leah C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edgar S. le

Évaluation :

Vandy was really easy to deal with.

Emily R. le

Évaluation :

Amazing customer service, thank you!

Jason O. le

Évaluation :

Not much. The guy was great, very friendly, moved quickly, he called ahead to make sure I had directions. Couldn't have asked for more.

JOHN M. le

Évaluation :

This location needs to be listed on uhaul website.

GREGORY K. le

Évaluation :

Le client n'a pas laissé de commentaire.

James H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gail D. le

Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW D. le

Évaluation :

I was forced to go to this location, which was far away from my home (there are at least two UHaul stores within 2 miles that did not have available equipment). However, the service I received was fast, and they even pulled the truck out into the street for me, so it is mainly the location that is inconvenient.

COLE B. le

Évaluation :

Please do vehicle inspection - don't just have customer sign

Tavia J. le

Évaluation :

the hours uhaul have is different from the hours posted on the door, there was no one around to help me get the trailer off my hitch where it got stuck after being put on, also had a problem with the number of times and people that called or texted me telling me where I would drop off the trailer when I had stated at pickup the drop off would be determined upon arrival. Cody Neill was the one that actually texted me.

NIA R. le

Évaluation :

Le client n'a pas laissé de commentaire.

ERIC G. le

Évaluation :

NA Overall customer service was excellent at both pick-up and drop-off locations.

GREGG S. le

Évaluation :

allowed extra day, thank you very much. will definitely rent here again.

Moyra M. le

Évaluation :

really good experience - thanks

Kristy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

LUIS B. le

Évaluation :

No one was at the drop off location even though hours were posted starting at 9:00am. Had to leave the trailer since I didn't want it turned in late and couldn't come back at later time. Went to the location at 9:30 am

WAYNE D. le

Évaluation :

Le client n'a pas laissé de commentaire.

walter C. le

Évaluation :

Le client n'a pas laissé de commentaire.

PEGGY C. le

Évaluation :

Le client n'a pas laissé de commentaire.

edward J. le

Évaluation :

When the customer gets extra days they should be allowed to have more miles.

Joseph J. le

Évaluation :

Doyle was great I would recommend him to anyone!!!

MIKE H. le

Évaluation :

Mr. Walker was very proffessional, and curtious. He answered all my questions and was genually happy about my business with his locationl.

Sandi W. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES E B. le

Évaluation :

Le client n'a pas laissé de commentaire.

RHONDA K. le

Évaluation :

Doyle was very helpful.Helped to hook up Ramp Trailer.Great location.Right on the truck ByPass....Thanks Doyle

MICHAEL S. le

Évaluation :

Posted hours on the web site were not observed by location proprietor

JAMES R. le

Évaluation :

Make sure tires are not flat!!!!!

SYLVIA G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sylvia G. le

Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM R. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA C. le

Évaluation :

When we reserved our uhaul we asked for a 14 ft truck. Got call a wk later saying did not have one had to put us in a 27ft.Well first of all it cost us $105.00 in gas then half way to the town we were going to the radiator light came on called road side service number got a lady on the phone who had no clue. She told us to keep driving it till we get to next town. We were on the side of the road for about a hr while she asked my husband questions about the truck it was very hot out side.Well a 4hr trip ended up taking us 6hrs. I really think i should be able to get some of my money back for the inconvenience.

ANTHONY A T. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARIEL C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ken K. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY A T. le

Évaluation :

The phone numbers for all other uhaul return facilities in computer system and phone books are "no longer in service". There were problems with the mileage, days, and fuel when returning the truck. Doyle needed to spend extra time getting everything correct to save about $700 in overage charges.

GARY B. le

Évaluation :

truck had flat we had to take to be fix. that took 4hrs of my loading time that was 38miles from time

Claudia J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert L. le

Évaluation :

Le client n'a pas laissé de commentaire.

dennis M. le

Évaluation :

The gentleman was rude. He tore up a business card that I received from the other location in Carlsbad. He said they do not deal with that location as they don't know what they are doing. He also said he did not have my reservation without even looking. This was after our original reservation had to be changed as the person who took it made numerous errors. You can not use a ten foot truck with a dollie to haul a Jeep Cherokee, or so the system says. Also there is not a U-Haul dealer in Angels Camp California. Which is where we were suppose to drop the truck.

LORETA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

ADOLFO M. le

Évaluation :

One observation. Pickup location was on the outskirts of town (Happy Valley) whereas I was living 1/2 mile from a different U-Haul locale. On a good note, I was in and out of there in less than 5 minutes! Excellent service.

ARMAMDO M. le

Évaluation :

Very Helpful - Best Customer Service!

ARMAMDO M. le

Évaluation :

Outstanding Service - Thanks Again!

ARMAMDO M. le

Évaluation :

Excellent Customer Service!

ARMOMDO M. le

Évaluation :

Excellent Customer Service!

SELENA O. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARK K. le

Évaluation :

Make sure there is a 6x12 there in June.