Le client n'a pas laissé de commentaire.TRENTON G.
Customer Reviews for The Short Stop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Phenix City, AL 36867
Services dans cet établissement :
- Lun - ven : 8h am à 7h pm
- Sam : 8h am à 6h pm
- Dim : 10h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Taâ€™zure T.
Excellent customer serviceJerry O.
Le client n'a pas laissé de commentaire.Eddie M.
Le client n'a pas laissé de commentaire.Matthew S.
Ensure that additional equipment related to the truck is actually inside the truck. I requested a dolly, was charged for a dolly, NEVER RECEIVED A DOLLY, and then was charged again for not returning the dolly that I never received.Rushton D.
He's awesomejose H.
Le client n'a pas laissé de commentaire.Herb B.
The owner was very nice and walked me through the process...unfortunately, we had to get a different truck from another location because we did not realize the 10 foot trucks did not have a ramp...we were moving a large refrigerator and freezer and were not able to use this truck.Barbara L.
Le client n'a pas laissé de commentaire.Terance T.
Le client n'a pas laissé de commentaire.Jerome M.
Le client n'a pas laissé de commentaire.Gennifer A.
prices are too high.denis V.
I have previously used this location before and the gentleman that helped me was super nice and friendly!! Always a pleasure to work with !Teresa S.
I talked to the associate before arrival. Upon arrival he told me that the dolly I requested was not available. Which he could've said on the phone before I got there. He said he would call another location and tell them I was on the way. I got to the second location and there was not a dolly available. The customer service was very poor. I'd never rent from there again!Brittany P.
Le client n'a pas laissé de commentaire.Sylvia P.
Le client n'a pas laissé de commentaire.Alexis M.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Loisa D.
Le client n'a pas laissé de commentaire.Ricky S.
Nothing needed he was perfect and just in the right place. Will use this location many more times for trailer needs!Michael M.
Le client n'a pas laissé de commentaire.Kem H.
This location was not easily accessible for my pick-up preference. Equipment was not ready for pick-up and I was detained longer for the trailer repair, but my pick up time was not changed. I was told that i could have a little extra time upon returning.KATHY R.
Worst customer service and experience. Wouldn't recommend this place to anyone!!!Parrishia W.
Le client n'a pas laissé de commentaire.Jerald W.
Le client n'a pas laissé de commentaire.jennifer C.
Le client n'a pas laissé de commentaire.michael R.
She was very niceRick L.
Great people to help you with a u haul rental.james E.
Le client n'a pas laissé de commentaire.Denise M.
Very friendly staff willing to help with everything.James E.
I was overcharged an extra day. I was charged because my drop off location was changed, because no one was at the original drop off location and I was instructed to go to Short stop, where I was charged and it was at no fault of my own. I am an 100 % disabled veteran on a fixed income. I need my money returnedRodney C.
The owner of the store is very pleasant to work with. Great service.james E.
I have used uhaul several times. Custom information should saved to a profile. It would make rental a little faster.lonnie H.
Le client n'a pas laissé de commentaire.Mikki A.
Add dolly's to the truckMarta S.
Le client n'a pas laissé de commentaire.Tandi C.
Improve the customer service at the call center when I called the agent, she showed +1-800-468-4285 no empathy but the location. Made up for it with how professional and personable they were will be recommending this location in the future!patrick F.
Gentleman was very friendly. I would certainly visit his shop to rent again!!obie K.
I checked in online and got the truck which was nice but when I got it the appliance dolly was not available. I had rented the dolly four day prior and paid in full. Clerk was not helpful at all and never got the dolly.Lori C.
Le client n'a pas laissé de commentaire.gina K.
The cashier had to ask my son to get on the computer to help her input data for the transaction as she couldn't figure out how to do it. She also had to make multiple phone calls to her manager to get help. She also told us at the start of our conversation that there would be a dolly or hand truck included with the rental. We didn't find out that there was no dolly until completion of the transaction. I had to go and buy a dolly at the local hardware store. She clearly needs much more training.kim D.
Le client n'a pas laissé de commentaire.jeffrey M.
Le client n'a pas laissé de commentaire.Gracie J.
I reserved a 15 foot truck and was called the morning of pick-up and told they only had a 10 foot truck. Since I was in a bind and couldn't look for anything else, I took it. Since I was not counting on a smaller truck, I went over on my milage and had the truck longer than I wanted it. When the bill came, I was charged for the original 15 foot truck and for having the truck longer than what I specified.robert N.
Le client n'a pas laissé de commentaire.Jeremy D.
Le client n'a pas laissé de commentaire.jerald J.
Le client n'a pas laissé de commentaire.Sabrina J.
I made a reservation about ten days in advance at a location that was closer to my residence. The day of my move, at the time I was supposed to be picking up the truck and after everything had already been planned, I was notified that my reservation had change almost entirely. My truck was a different size and the location was an additional 30 miles (about a 45 minute - hour drive) away in another time zone. This threw off the entire moving plan from the timing to the budget (for additional gas etc). I appreciate that this was an incredibly busy time for uhaul in that area but I feel like if the reservation I made was unavailable I should have been notified in a relatively reasonable time frame so as to plan accordingly.Mary A.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.joe G.
Originally we were told that we couldn't drop the truck off after we had already spoken to someone that told us we could.Rodolfo H.
Le client n'a pas laissé de commentaire.Melinda S.
Le client n'a pas laissé de commentaire.Janae B.
No help was offered with un-hooking or locating trailer and no receipt or confirmation of return was provided. Just told to leave it outside.Carl S.
It was a little slow confirming everything, even after express login.Donald C.
Le client n'a pas laissé de commentaire.Margaret M.
Le client n'a pas laissé de commentaire.Marie A.
Le client n'a pas laissé de commentaire.JESUS C.
It took a long time to complete the rental process because the facility is a convenience store with only one person working.KAMELAH W.
Le client n'a pas laissé de commentaire.Kristi H.
Le client n'a pas laissé de commentaire.MELANIE E.
Le client n'a pas laissé de commentaire.Gracie J.
Le client n'a pas laissé de commentaire.john F.
transmission was slipping and the light inside the trailer would not come on.Perry C.
Stupid company charge my card twiceTerrance L.
Le client n'a pas laissé de commentaire.Najeeb S.
Keep the same. AwesomeRoderick H.
One word( OUTSTANDING) well maybe two wrds.ricky M.
Le client n'a pas laissé de commentaire.Rhonda M.
Le client n'a pas laissé de commentaire.BRITTANY J.
Le client n'a pas laissé de commentaire.Lashica B.
Great Service not a long wait. Everything was fast paced and done in a professional manner.sabrina J.
Le client n'a pas laissé de commentaire.KIM S.
Le client n'a pas laissé de commentaire.Beth D.
I had a great experience with U-Haul! Very satisfying!WINSTON H.
Le client n'a pas laissé de commentaire.Wanda K.
Nothing! All-Around EXCELLENT Service.Lee W.
The customer service I received was outstanding. Mr Patel will definitely be receiving my business in the future!!Sherry B.
My experience was very positive and professional....I would not change anything....My rental was ready and available on a short notice .....I will recommend this location to everybody!!!SHERIKEL S.
Le client n'a pas laissé de commentaire.RUBY M.
Nice agentwanda L.
Le client n'a pas laissé de commentaire.Garry S.
Tank was low. If you are going to charge 3 to 5 dollars a gallon to the previous customer then put the gas in there. Especially if you are a gas vendor. Everyone who rents are at the beginning of a busy stressful day.No one wants to pull out on a low tank in a vehicle that gets poor gas mileage. Overall experience was good though.Gerald W.
Le client n'a pas laissé de commentaire.ARCHIE S.
The shop owners at this location were wonderful - great customer service. When I booked this rental with Leslie at Barnyard Antiques in Phenix City, I received outstanding customer service. She spent a great deal of time with me and answered all my questions. She represents U-Haul extremely well.kerri B.
Le client n'a pas laissé de commentaire.Gabrielle B.
Used after hours drop off.David M.
The service was good the staff was professional and courteous.STEPHANIE W.
Le client n'a pas laissé de commentaire.Terry W.
Rented the truck to move a few items from Ga to Tx, the truck wouldn't go over 55 mph the whole trip. Only carrying a baby crib and a few boxes of clothing, no reason for it to be so slow. Did not appear to be well maintained. Made the trip longer and miserable.kristen B.
Don't send me to that location. They are crooksjeffry C.
Very easy to drop off the vehicle. Very noticeable drop box. Dropped the keys and went on my merry way.Justin H.
Nothing. Everything was great.latisha G.
Le client n'a pas laissé de commentaire.JEFFERY B.
The worker on staff would not inspect the vehicle however it was processed correctly the next day.Dereck D.
I had a reservation at 10 15. Waited for a manager who went to eat until 10 45 to get the key and do paperwork... when I brought up the my waiting time.. the manager just said he was hungry so he went to get breakfast. I don't think that was professional when you have your customers wait over 30 mins...yujin O.
The store was not ckean but the service was excellent. .Kenneth M.
Doing a good job.WILTON C.