Customer Reviews for The Short Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Short Stop

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Terance T.
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Customer did not leave a comment.

Jerome M.
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Gennifer A.
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Timothy K.
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N/A

denis V.
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prices are too high.

Teresa S.
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I have previously used this location before and the gentleman that helped me was super nice and friendly!! Always a pleasure to work with !

Brittany P.
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I talked to the associate before arrival. Upon arrival he told me that the dolly I requested was not available. Which he could've said on the phone before I got there. He said he would call another location and tell them I was on the way. I got to the second location and there was not a dolly available. The customer service was very poor. I'd never rent from there again!

Sylvia P.
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Alexis M.
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Richard G.
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Loisa D.
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Ricky S.
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Michael M.
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Nothing needed he was perfect and just in the right place. Will use this location many more times for trailer needs!

Kem H.
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Customer did not leave a comment.

KATHY R.
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This location was not easily accessible for my pick-up preference. Equipment was not ready for pick-up and I was detained longer for the trailer repair, but my pick up time was not changed. I was told that i could have a little extra time upon returning.

Parrishia W.
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Worst customer service and experience. Wouldn't recommend this place to anyone!!!

Jerald W.
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jennifer C.
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michael R.
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Rick L.
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She was very nice

james E.
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Great people to help you with a u haul rental.

Denise M.
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Customer did not leave a comment.

James E.
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Very friendly staff willing to help with everything.

Rodney C.
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I was overcharged an extra day. I was charged because my drop off location was changed, because no one was at the original drop off location and I was instructed to go to Short stop, where I was charged and it was at no fault of my own. I am an 100% disabled veteran on a fixed income. I need my money returned

james E.
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The owner of the store is very pleasant to work with. Great service.

lonnie H.
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I have used uhaul several times. Custom information should saved to a profile. It would make rental a little faster.

Mikki A.
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Customer did not leave a comment.

Marta S.
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Add dolly's to the truck

Tandi C.
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Customer did not leave a comment.

patrick F.
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Improve the customer service at the call center when I called the agent, she showed +1-800-468-4285 no empathy but the location. Made up for it with how professional and personable they were will be recommending this location in the future!

obie K.
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Gentleman was very friendly. I would certainly visit his shop to rent again!!

Lori C.
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I checked in online and got the truck which was nice but when I got it the appliance dolly was not available. I had rented the dolly four day prior and paid in full. Clerk was not helpful at all and never got the dolly.

gina K.
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Customer did not leave a comment.

kim D.
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The cashier had to ask my son to get on the computer to help her input data for the transaction as she couldn't figure out how to do it. She also had to make multiple phone calls to her manager to get help. She also told us at the start of our conversation that there would be a dolly or hand truck included with the rental. We didn't find out that there was no dolly until completion of the transaction. I had to go and buy a dolly at the local hardware store. She clearly needs much more training.

jeffrey M.
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Customer did not leave a comment.

Gracie J.
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robert N.
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I reserved a 15 foot truck and was called the morning of pick-up and told they only had a 10 foot truck. Since I was in a bind and couldn't look for anything else, I took it. Since I was not counting on a smaller truck, I went over on my milage and had the truck longer than I wanted it. When the bill came, I was charged for the original 15 foot truck and for having the truck longer than what I specified.

Jeremy D.
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jerald J.
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Sabrina J.
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Mary A.
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I made a reservation about ten days in advance at a location that was closer to my residence. The day of my move, at the time I was supposed to be picking up the truck and after everything had already been planned, I was notified that my reservation had change almost entirely. My truck was a different size and the location was an additional 30 miles (about a 45 minute - hour drive) away in another time zone. This threw off the entire moving plan from the timing to the budget (for additional gas etc). I appreciate that this was an incredibly busy time for uhaul in that area but I feel like if the reservation I made was unavailable I should have been notified in a relatively reasonable time frame so as to plan accordingly.

Robert A.
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Customer did not leave a comment.

joe G.
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Rodolfo H.
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Originally we were told that we couldn’t drop the truck off after we had already spoken to someone that told us we could.

Melinda S.
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Customer did not leave a comment.

Janae B.
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Carl S.
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No help was offered with un-hooking or locating trailer and no receipt or confirmation of return was provided. Just told to leave it outside.

Donald C.
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It was a little slow confirming everything, even after express login.

Margaret M.
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Marie A.
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JESUS C.
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KAMELAH W.
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It took a long time to complete the rental process because the facility is a convenience store with only one person working.

Kristi H.
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Customer did not leave a comment.

MELANIE E.
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Gracie J.
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john F.
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Perry C.
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transmission was slipping and the light inside the trailer would not come on.

Terrance L.
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Stupid company charge my card twice

Najeeb S.
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Customer did not leave a comment.

Roderick H.
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Keep the same. Awesome

ricky M.
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One word( OUTSTANDING) well maybe two wrds.

Rhonda M.
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BRITTANY J.
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Lashica B.
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sabrina J.
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Great Service not a long wait. Everything was fast paced and done in a professional manner.

KIM S.
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Customer did not leave a comment.

Beth D.
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WINSTON H.
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I had a great experience with U-Haul! Very satisfying!

Wanda K.
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Customer did not leave a comment.

Lee W.
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Nothing! All-Around EXCELLENT Service.

Sherry B.
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The customer service I received was outstanding. Mr Patel will definitely be receiving my business in the future!!

SHERIKEL S.
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My experience was very positive and professional....I would not change anything....My rental was ready and available on a short notice .....I will recommend this location to everybody!!!

RUBY M.
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Customer did not leave a comment.

wanda L.
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Nice agent

Garry S.
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Customer did not leave a comment.

Gerald W.
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Tank was low. If you are going to charge 3 to 5 dollars a gallon to the previous customer then put the gas in there. Especially if you are a gas vendor. Everyone who rents are at the beginning of a busy stressful day.No one wants to pull out on a low tank in a vehicle that gets poor gas mileage. Overall experience was good though.

ARCHIE S.
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Customer did not leave a comment.

kerri B.
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The shop owners at this location were wonderful - great customer service. When I booked this rental with Leslie at Barnyard Antiques in Phenix City, I received outstanding customer service. She spent a great deal of time with me and answered all my questions. She represents U-Haul extremely well.

Gabrielle B.
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Customer did not leave a comment.

David M.
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Used after hours drop off.

STEPHANIE W.
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The service was good the staff was professional and courteous.

Terry W.
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Customer did not leave a comment.

kristen B.
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Rented the truck to move a few items from Ga to Tx, the truck wouldn't go over 55 mph the whole trip. Only carrying a baby crib and a few boxes of clothing, no reason for it to be so slow. Did not appear to be well maintained. Made the trip longer and miserable.

jeffry C.
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Don't send me to that location. They are crooks

Justin H.
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Very easy to drop off the vehicle. Very noticeable drop box. Dropped the keys and went on my merry way.

latisha G.
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Nothing. Everything was great.

JEFFERY B.
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Customer did not leave a comment.

Dereck D.
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The worker on staff would not inspect the vehicle however it was processed correctly the next day.

yujin O.
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I had a reservation at 10 15. Waited for a manager who went to eat until 10 45 to get the key and do paperwork... when I brought up the my waiting time.. the manager just said he was hungry so he went to get breakfast. I don't think that was professional when you have your customers wait over 30 mins...

Kenneth M.
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The store was not ckean but the service was excellent. .

WILTON C.
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Doing a good job.

Justin M.
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Customer did not leave a comment.

Audon S.
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Keep it clean

AMANDA H.
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Customer did not leave a comment.

Jose D.
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no changes , great service.

Elizabeth M.
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The location was great! They were very accommodating, kind and prompt in taking care of our needs. The previous rental customer was (4) hours late returning the truck and the location kept calling the customer and contacting U-Haul to update us the progress. They were amazing and I thank them for everything they did for us.

STEVEN S.
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Customer did not leave a comment.

RONALD C.
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clerk at store was not able to fill out the forms and had to call a manager to complete the rental agreement. More training needed for this store;s on site people.

darlene S.
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not because of the Location but because NO REFUND for the 2days, turned in early..

CHRISTOPHER L.
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This was the rudest person I've had to deal with in a very long time. I had to call customer service to resolve my issue. I have rented from budget 17 times in 2015, this was my first, and last time I will ever use U Haul again. All because of this idiot.

No reviews have been submitted for this location.

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