Le client n'a pas laissé de commentaire.Matthew L.
Customer Reviews for The Storage Bins
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Venice, FL 34293
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 9h am à 5h pm
- Mer : 9h am à 1h pm
- Jeu - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Best customer service rep at over 10 uhaul I've rented over time!!! She deserves a raise. She knows how to talk to people with respect and compassion.Anthony L.
Not much. The staff is great at this location. The truck was clean and ready to go and my equipment was in the back when I arrived.Robert W.
I was unable 2Alex M.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Katie M.
Le client n'a pas laissé de commentaire.Lewis W.
After I parked the truck at my house to unload, the truck would not start again. The steering wheel seemed locked in place, and I could not turn the ignition key. Thus it would not start up again. After many hours later, a mechanic friend suggested to turn the steering wheel very hard to the left to see if that allowed the ignition key to turn on, It worked. I am led to believe that this has been an issue for GMC vehicles,John T.
My pickup location was changed. I was called from the new location but I was surprised and had I not asked for landmarks I eould have gone to the location when I booked.Harry A.
Le client n'a pas laissé de commentaire.Jane A.
The woman who helped me was awesome, she answered all my questions, was super polite and even gave me a follow up call. Highly recommend this location. Thank you for the amazing experience.Martha S.
Le client n'a pas laissé de commentaire.CHERYL O.
Not a thingJIM S.
Good friendly staffLeon H.
No improvements needed. I will rent from them from now on.BELINDA S.
Le client n'a pas laissé de commentaire.DENNIS R.
Not a thing, just keep doing what your doing great customer care and friendly servicedonald G.
Le client n'a pas laissé de commentaire.Michael S.
Nothing ! My experience at this U-Haul was very good. My best U-Haul experience ever. The young lady was very polite and very professional had everything down pat thank you.Bruce P.
We rented a 20 foot truck and for uhaul to call it a 20 foot truck you had to count the space above the drivers compartment which is only 2 feet high. So in reality it is really only about a 16 foot truck. Very deceptive. The radio was also non-functional and an a four hour trip it was very annoying. The personnel was very good.Fredrick S.
Le client n'a pas laissé de commentaire.Steve E.
Le client n'a pas laissé de commentaire.BARBARA S.
By far the best experience renting a uhaul truck...and believe me as a mover I rent a lot of uhauls.JOHN H.
Friendly people and clean, thank you!Lee S.
Le client n'a pas laissé de commentaire.Debbi F.
Very friendly staff and easy drop off process.SHAUN S.
Very friendly peoplePatrick W.
Great experience. A friendly, knowledgeable counter girl made our move so easy!! The van was clean and perfect for our needs.Nancy L.
Great (friendly) Customer Service!MARY S.
2nd time renting from this location. Good experience both timesRobert M.
Le client n'a pas laissé de commentaire.JAMES O.
Le client n'a pas laissé de commentaire.Theresa M.
Le client n'a pas laissé de commentaire.Jamaar S.
Train your employees, need better communication skills. I did everything online, including uploading drivers license, adding authorized driver, checking in, and paying in advance. She said the U-Haul system doesn't actually save that information, which I knew was wrong, so I had to go through another 30 minutes at the counter repeating everything. I got home and checked my credit card statement and found I had indeed already paid for the reservation, so I called her back to make sure I didn't get double charged. She told me â€˜oh yeah, I finally found your reservation and payment record but I just didn't say anything, guess I should've told you'.Susan R.
Le client n'a pas laissé de commentaire.Scott R.
The two Ladies that were working on May 1st 2021needs a rein check! They were very rude and were not helpful at all. Rohan I think one of their names were along with her supervisor. They gave me a truck on half tank of fuel and not knowing better I was thinking it was supposed to be that way. The manager basically called me a liar and said all of their trucks are sent out on full! Not that oneJeff J.
Getting the key on a Sunday was a bad experience.. Uhaul needs to improve this a lot...Jack K.
The return process stunk. Didn't work with my phone easily. Took 15 minutes to figure out.David R.
Le client n'a pas laissé de commentaire.Steve J.
Hours of operation.....need to be later than 1pm on a Saturday. Original drop off location was changed, probably 15 miles further. Only on spot to park along fence as instructed. If that had been full, I would have no idea where to have parked the truck. Lucky I guess.MICHAEL T.
Le client n'a pas laissé de commentaire.Bridgette R.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.ELAINE N.
Le client n'a pas laissé de commentaire.Jack B.
the steering wheel coating was disintegrating and was crumbling in my hand while driving. maybe put a steering wheel cover on it. It took longer to do mobile pick up due to not very good cell service at this location. had to walk around until I picked up wifi to complete the pick up process. not much can be done about that, more of a FYI.Cristina M.
Le client n'a pas laissé de commentaire.GERARDO O.
Easy to use. And friendly serviceTherese W.
Nothing everything went fast and easy.Robert A.
Le client n'a pas laissé de commentaire.Milton E.
Horrible. I not only filled the gas tank once, but I stopped a second time to put in 6 $to refill to FULL. They charged me for damages although there was none. I stopped and bought a broom and dust pan, just to make everything perfect. I moved only moved 2 aquariums.Richard B.
Very friendly staff, Janeen was very helpful in making the experience delightful, will come back in a heartbeat! ðŸ‘MARTIN M.
Le client n'a pas laissé de commentaire.LARRY S.
stay open later in the dayJames A.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.Carlos M.
Nothing! Jeanine was very personable and the service was exceptional.WILLIAM K.
always great, professional service. everything worked well, no problems.Paul F.
Opened at 9. Got there a little early and door was locked, looked in window and saw a person behind counter. She also saw me. I was waiting outside at a waiting area table, at some time she unlocked door but did not tell me. I tried door again and it was unlocked. She should have come outside and told me they were open. When it came time to choose insurance her words were " If there is any damage you will have to pay cash, no insurance, no credit card." Is that U-Hauls policy?STEWART A.
All good.Robert K.
Le client n'a pas laissé de commentaire.PETER W.
All good.Robert K.
Great experience with truck rental; would highly recommend.BLAKE D.
Janine was SUPER kind and helpful.. SHE made my day go off without any problems by going above and beyond. So grateful for her. Will surely use this company location again!Kim S.
Equipment was clean and well maintained with the exception of it reeked of smoke from a previous renter. I like the rental process from my smart device, but you need to widen the GEO location parameters. The truck was parked at one end of the business, which is a fenced in storage facility. When standing by the truck, the map showed my location correctly, but it said I wasn't at the business. I had to walk across the parking lot and stick my arm through the fence with the phone to get it close enough to the business for your app to accept it.Tim L.
Far above other UHaul dealers in Venice FL. Very professional, very friendly staff and very clean unit.Russell F.
Le client n'a pas laissé de commentaire.MICHAEL S.
Overall my experience was great and I don't have any complaints.Leo V.
Le client n'a pas laissé de commentaire.RICHARD D.
Nothing. Everything was great!DAVID B.
Employee could be more friendlyRonald R.
Le client n'a pas laissé de commentaire.Rick F.
Charged for 24 covers only asked and use only 1. Asked for 17 ft truck said uhaul doesn't have any and website there are they changed on my reservation had to make 2 trips because of that cost for extra work hours for movers help. Never use againNancy C.
The rental truck was very good. However, when aksed about the charges before the rental, no mention was made about a 10 $CDW charge nor was it explained at the time of the rental. After returning the truck, the 10 $cahrge appeared on the final bill. Lisa refused to adjust the charges even though she had not outlined the CDW in any discussion we had. We cannot justify using the service again.MANSON HUBERT K.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.MICHAEL R.
The experience exceeded my expectations.Gary D.
Le client n'a pas laissé de commentaire.Leonard K.
Good location, staff was nice.. if in that area will use / rent from again Sean Cameron Saving Grace Home Inspection and Moving 941 284 0426Sean C.
Le client n'a pas laissé de commentaire.Alan K.
Le client n'a pas laissé de commentaire.Ben M.
All went well. However, it's upsetting that the 'gas mileage' rate increases on the weekend! It makes NO sense other than to gouge the customer. Home Depot does NOT charge ANY gas mileage on rental of their vehicles but unfortunately they were already rented out. I was helping a sight impaired friend by picking up a sofa for her. She had to reimburse me, it didn't come out of my pocket. But none the less, it makes NO sense to charge more on the weekend!Stephanie P.
Representative was very friendly and efficientRobin S.
I was charged a cdw. I have full insurance coverage on any rental vehicle i rent. Was this an option? I was never offered as one.Dennis H.
When I reserved for 7:30am the reservation system did not give me the lock box option. The location opened at 9am.Michael L.
The lady that helped me was very pleasant and thorough. The office was really nice. The counter looked like the storage lockers. The products were neatly displayed so you could look and decide what was best for your needs. And the office and grounds were very clean.Marie Ford F.
Over the past 10 years I have rented trucks from U-Haul in 14 different states and have dealt with over 30 U-Haul locations. Jeanine and the other service reps at this location are polite, patient, efficient, and happy to put in the extra effort it sometimes takes to meet my needs. Mike Krall Venice, FlMike K.
Le client n'a pas laissé de commentaire.JEFF H.
Everything was great.Robert C.
Coffee and donuts. Just kidding.Robert P.
Thank you...Patrick W.
Great serviceKrzysztof W.
Le client n'a pas laissé de commentaire.Ireneusz M.
Great customer service. Friendly and helpful.Dawn H.
I would highly recommend anyone who need U-HAUL to get it from here. The place is very nice and clean . People a very friendly. The truck was clean. Great experience.susan K.
Le client n'a pas laissé de commentaire.Hugh G.
Nothing keep doing what you doing !! Amazing customer service!!Tina M.
Le client n'a pas laissé de commentaire.Dwayne C.
99 cents a mile is a little steepSteve E.
Le client n'a pas laissé de commentaire.STEVEN M.
I would highly recommend this U-Haul location. it's owners were exceptional to work with.Rick C.