Customer Reviews for The Storage Center
(Concessionnaire U-Haul dans le voisinage)

89 évaluations

6287 Culver Rd   Salisbury, MD 21801
(Pemberton Dr)

(410) 713-4803

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(410) 713-4803

6287 Culver Rd
Salisbury, MD 21801
(Pemberton Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything went great. Clean and professional looking facility. Kelly checked us in....she recognized the error on the fuel billing and immediately fixed it. I highly recommend this facility in Salisbury

David D. 
Évaluation :
5

Give the vehicles with a full tank of fuel and insure it is full coming back. I don't know what 9/16 of a tank is.

Hillmon J. 
Évaluation :
5

Everything was good. The only thing wrong was that there was a lot of dust on everything due to the road outside. In the future, a cover of some type would prevent that occurrence.

Shirley D.  |  Expérience générale 
Évaluation :
1

My rating for the return process is NOT due to the Storage Center on Culver Road. The rating is attributed to U-Haul and the extreme difficulty the return process was. This is 100 % due to U-Haul changing the return location for my truck. I requested a return with After Hours drop off which The Storage Center provides. U-Haul without explanation changed the return to the Journey Enterprises location on Lemmon Hill. We arrived to Journey to find the facility closed, the drop off lot to park the truck locked up and the key drop box located within the locked fence area. Also no signage this was a U-Haul location. Only evidence was the small sign on the key drop box. We then attempted to change the return location online to The Storage Center on Culver Road, but U-Haul system would not allow the change. We called U-Haul 3 times and after holding for 50 minutes finally reached an agent. She initially explained she was not able to change the location and I would need to return the next day when Journey Enterprise location was open. This was not possible as we lice over 2 hours away. She was then able to make the change. Please note the agent was very helpful and professional. The problem was the U-Haul decision to change the return location and not allowing me to correct it to the location on my original confirmation.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mulikat Y.  |  Expérience générale 
Évaluation :
5

Staff are very helpful and friendly. Always felt very secure when at the storage unit. Would highly recommend.

Michelle L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny M.  |  Expérience générale 
Évaluation :
4

Match store sipplies with online supplies

LOMBUSO K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Heather W. 
Évaluation :
5

We needed a few climate controlled storage units for a little more than a month while we were in the process of moving from one home to another. The Storage Center was very clean and we were able to access of stuff at any time day or night. I would definitely use them again if we need storage. Also, the office staff we very knowledgeable, efficient and super nice people.

Stacy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Loved renting from this facility and only changed facilities to move my camper closer to home. Customer service was absolutely great.

Keife D.  |  Expérience générale 
Évaluation :
5

Wyatt, Christine, all were great to deal with.

Jeffrey E.  |  Expérience générale 
Évaluation :
2

One-way drop off was declined at location we had selected at online reservation because it was full. We were sent to The Storage Center which turned out to be closed for the rest of weekend. The signage for entrance to UHaul drop off area there was nonexistent. Spent 20 minutes at the gated STORAGE entrance trying to figure out how to get in. UHaul support center didn't know. Finally saw another UHaul parked in the distance. Turns out we had to drive further down the main road to a gravel road. NO SIGNS ANYWHERE letting us know it was UHaul drop off. Very stressful experience for arriving from a distant town and not being familiar with new location.

Damian M. 
Évaluation :
3

I was charged a 20 convience fee for returning, when this location was closed no one ever shared that I needed to down load the app to return the vehicle with out the fee. I did in fact sign the docuement. The frequency of my rentals from uhual i have never had to pay this fee in the past.

Dominick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRIE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEGAN S. 
Évaluation :
1

No gate code , office lady who came in The next morning was so rude and nasty slamming doors and Carrying on . I definitely will not return here

KIARA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monarena H.  |  Expérience générale 
Évaluation :
5

Outstanding service at both pick up and return. Truck was super clean Thank you

Michelle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina W. 
Évaluation :
5

Keep up the good work. Great experience

NOLAN F. 
Évaluation :
1

My original pick up destination was changed to Salisbury, 55 minute drive away, it cost me time and mileage, I Will never rent from U-Haul again

margaret C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Staff extremely helpful

Elizabeth M. 
Évaluation :
4

There were 2 entrances, and the one to pick up the equipment was more difficult to find.

Bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA F. 
Évaluation :
3

The pickup was great. The return was not. The lady said she billed me extra. I explained I called the 800 # to say I could not get thru online process. She indicated she got the note not to bill me for her checking me in. I questioned was extra because I took pictures of the truck, inside and outside. Mileage and gas gauge. She said she had to clean the truck not sure. I explained to the gentleman on the 800# I took pics. She said she only charged me 15 $instead of 25 $. NO,NO, NO! Plus the bill was 98,03 plus 6 % tax is 5,89 $ totaling 103,92 $. That's why she didn't tell me the total, which is 103,92 $. NOT 120,88 $. That's a mark up of 16,96 $. Multiply by the number of trucks you lease !

Katrina P. 
Évaluation :
1

Did express service-filled out everything online. Arrived 9 am at appointment time on pick-up day. Open sign on door but door closed. Waited over 10 minutes for someone to open door. Took over 30 minutes at the desk for this lady to take pictures of DL for 2 drivers. Mixed up order of DL and had to go in and change order. Did not appear knowledgeable about process. Told me not to be impatient as it was Uhaul internet slowness not her! I was impatient because I had movers scheduled to arrive while I was standing at a desk waiting for God knows what! I did express service!!!!! I then received the paperwork to get a key that was at a different location than where I was! Absolute incompetence and rude desk service and I will never use a Uhaul again. This particular location has real problems.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine P. 
Évaluation :
4

Well done , easy process to rent the truck. No problems at all.

Peter F. 
Évaluation :
3

I tried to use the self check in on my app. It did NOT allow me to get past taking a photo of myself. It was necessary for me to wait an additional 30 minutes in the cold until someone arrived. As with my previous experience their was a problem with the odometer reading! Fortunately, Kelly read the odometer and caught the error so I was not charged for miles I did not drive as I was before. The gas measurement was also off. All of this was based on computer readings. I nearly broke my neck on the black ice which was on the parking lot on the side of the truck. While slipping and sliding, Kelly told me to "be careful." It should be the U-Haul dealers responsibility to make sure the truck is parked in a safe area. The app and the computer both need serious adjustments. I was told this is a common complaint and many customers are not as understanding as myself. I did not appreciate being charged charged for gas I did not use or miles I did not drive at other U-Haul facilities. Ensuring parking lots are free from ice around rental trucks should be a priority.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONARENA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory H. 
Évaluation :
1

The drop off experience was absolutely horrible. I could not get an address to drop off the truck. When I finally spoke to a lady, she stated that she was not part of the traffic team and could not give me a specific address in Salisbury MD. She suggested that I drive to each location and at some point, one of them would take the truck. After ending that conversation, I was able to get a more reasonable person on the phone. She gave me an address for the return. I went there and was REFUSED the opportunity to leave the truck there. People were beyond rude and not remotely helpful. (address was 1326 N Salisbury Road, Salisbury MD 21801). I was given another address to return the truck to and that place was closed. I left the truck at the gate and put the key in the lock box. Very poor service and very poor people on the return side. Not sure I would ever rent from UHaul again. I did file a customer objection but have not heard anything as of yet. Bottom line, you have many processes and people that need to be fixed. Please feel free to call me at 203-470-6423.

Olivia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eveyln A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Millie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERA F. 
Évaluation :
5

Very polite.

darius B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Albert R. 
Évaluation :
5

Excellent experience. Outstanding customer service. Trailer worked great for my needs. No issues at all. Price was great. The owner even adjusted my vehicles hitch to fit the trailer. Je les recommande fortement. 

john V. 
Évaluation :
5

I could not find out where I was to pick up the truck,I was supposed to get a call the day before giving me this location but it never came, I went to a location in Berlin, Md and spoke to someone on the phone. My original was Pocomoke City, Md. This was too far away so they changed it to Salisbury, Md.

george C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marious A. 
Évaluation :
5

The office manager was very polite and very helpful.

Shawanda T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry T. 
Évaluation :
5

The rep at the storage center went far beyond her duties to accommodate me. I highly recommend anyone to use the storage center for ALL your rental needs.

helena H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE S. 
Évaluation :
3

The phone number on the website was not correct.

BRANDON W. 
Évaluation :
4

There was confusion as to wether or not the truck as reserved online could be leased for a one way trip. The first office denied leasing even though on line reservation sent me to that location. I was then sent to another location where I was told their vehicles were not to be leased for a one way trip as well. This gentleman who was very helpful had me call the booking agent. I was then told I would receive a call or text within the hour. I told them I prefered a call. Ten minutes later, I received a text. Ok, glad for prompt response, but why ask which form of contact I prefer if they were doing what they prefered. Anyway, sent back to original location where I was first denied the lease due to one way trip. The agent on site told me once again, they could not lease the truck as it was for local use only. She explained she was doing what she had been told. Again, not her fault at all, and she was very helpful. Finally got approval to lease me the truck, after an hour plus of my time driving all over town to three different locations. Still, truck was in good working order, and all agents were helpful and pleasant. Just need to coordinate between stores, call center, and on line reservations. Overall very good. Hope this will help you improve on communication.

SEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanitta J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maarof S. 
Évaluation :
1

No one in your company has completed the promises they made. 1. The truck was not at the location from which I reserved it. 2. The personnel at that location tried to send me to an incorrect address. 3. The attendant at the new location had trouble filling out forms. 3. That same attendant did indicate that she would not be there after 2:00 but I was left with the impression that there would be someone there until 7:00. 4. The attendant instructed me that I could return the truck to the other location at which I first reserved the truck. 5. The first location could not accept the "local" truck and after calls to his manager gave me instructions to return to the pick up location. 6. Upon arrival at 3:00 the store was closed and I had not been given any instructions for after hours return. 7. A storage customer came by an told me that they want it parked at a side gate which is down a ravel drive was off a gravel alley. 8. There was a very unsecure drop box and threatening posters telling me that I would be responsible for any damage to this truck I was leaving out-side any locked gate. 9. I had called the 800 # to get drop-off info and to voice my concern and was told I would not be responsible for any damage and a 50 $credit would be applied to my account. 10. I had to make another trip to the drop-off location to clear the paperwork. 11. The final bill was prepared but did not include the 50 $credit. 12. Even after going over the troubles I had had the two attendants were unhelpful and rude. 13. The main Mgr. said that she would return my whole fee "if I would just go away". 14. She had to get on the phone and get the 50 $info from someone called Sameir (?)who I believe was the gentleman I spoke with on the rental day. 15. he confirmed the 50 $but they would not give me anything to indicate that promise until I suggested a had written note. 16. The 50 $credit was to show up on my credit card with an e-mail notification in 5 days. 17. It has been 9 days since my rental date and 7 days since U-Haul's last promise...Bill Snyder 410-219-8300

WILLIAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ARLENE C. 
Évaluation :
2

There needs to be a big SIGN on the gravel road (Culver Road) that point to where the trucks need to be dropped off.

BRIAN L. 
Évaluation :
4

Lisa was very helpful and competant. The only problem I had was locating the trailer I needed at the location I wanted to use. I reserved the trailer then had to pick it up at a location 1 hour away. It would have been a better experience if a representative of your company went and picked it up and had it at the location I needed to pick it up. Otherwise everything was satisfactory. Merci

DAVID D. 
Évaluation :
5

The staff was very helpful and had me in and out extremely fast. It is easy to access and conveniently located near a gas station.

Michael C. 
Évaluation :
5

Every thing was excellent.

Marylou L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
4

everything was excellent nice people, I was in and out and just overall satisfied

CALVIN D. 
Non les évaluations ont été soumises pour cet établissement.

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