Customer Reviews for The Storage Inn
(Concessionnaire U-Haul dans le voisinage)

776 évaluations

877 W Beecher St   Adrian, MI 49221

(517) 265-2932

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/29/2021 - 5/31/2021: Fermé
  • 7/3/2021 - 7/5/2021: Fermé
  • 9/4/2021 - 9/6/2021: Fermé
  • 11/25/2021: Fermé
  • 12/24/2021 - 12/25/2021: Fermé
  • 12/31/2021 - 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(517) 265-2932

877 W Beecher St
Adrian, MI 49221

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/29/2021 - 5/31/2021: Fermé
  • 7/3/2021 - 7/5/2021: Fermé
  • 9/4/2021 - 9/6/2021: Fermé
  • 11/25/2021: Fermé
  • 12/24/2021 - 12/25/2021: Fermé
  • 12/31/2021 - 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
3

Clean the truck. It was disgusting. Also maintain them. Steering was loose. Alignment was trash.

Samuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard P. 
Évaluation :
5

Maple City Glass was great. They got us a truck and we were on our way. They cancelled our original reservation at Top Lock and created a new one. The problem is we originally had a truck reserved at Top lock Storage 1280 main st. Top Lock not only did not have a truck but were rude and did not offer any help. Told us to call 800 number. Top Lock Storage should lose their Uhaul franchise.

Kyle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

The people at Maple City Glass were awesome, they went beyond to get my truck at their location!

Sherri B. 
Évaluation :
5

I highly recommend this location. I have used them many times and have never been disappointed.

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria N. 
Évaluation :
2

There should be a tow strap and Cotter pins and your rate is too high to use the car trailer

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE H. 
Évaluation :
5

They where great 👍

Ronnie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara U. 
Évaluation :
3

The app crashed a few time causing frustration.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Thanks for going out of the way to taking care of our moving needs.

MIKE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
3

Spent 10 minutes looking for key drop off box....was listed as a storage facility but key drop off was at a glass sales place....no storage facility office marked

Ronald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissarenee L. 
Évaluation :
5

Update the name of the facility. It is not The Storage Inn.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthiaann W. 
Évaluation :
2

We originally asked for a 20' truck from the Britton, MI location but was notified we would get a 26' truck from this Adrian, MI location. We had to pick it up after hours. The front of the truck and windshield had a bunch of snow and ice on it that was difficult to get off. The "Rent Me" sign was still in the windshield. And we did not get the furniture pads or dolley I had paid for in advance.

Kathryn S. 
Évaluation :
5

GREAT CUSTOMER SERVICE!

MIKE H. 
Évaluation :
3

My request included furniture pads to limit damage to surfaces. The pads on contract had to be removed. They were not available at the location of choice.

MICHAEL S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kelsi Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
3

Well first off my reservation was at a location I chose so I could have my car worked on while I moved, only to find my pick up location had been changed - with no notice- it was incredibly inconvenient, what's the point of a reservation? A change on your part would have been a nice communication from the company.

Melaniemarie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
3

Everyone was nice except the lady that was there when I returned it, I had looked a mess that morning after just taking my puppy to the vet at 7 am , it's Monday she has attitude that she doesn't have an envelope for me like I was lying !! Then the nice lady comes from the back and helps and give me my change and the man there it reallly friendly too !

rosemary B. 
Évaluation :
4

Make sure that the seals are intact in the “extras” in the truck so that the customer does not have to put in extra effort to make sure that they aren't charged for their use. Otherwise a great hassle free experience.

Keith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
3

The u-haul people were very friendly, but they did not seem to know the operation of the wheel tie down straps. The ratcheting devices were dry and should have been lubricated. Also, the lights didn't work properly. I stopped to check them and found the lights doing funny things. Apparently, the trailer plug was wrong for my camper harness. Fortunately, I had another plug for my truck that was correct for the trailer plug. So, all in all, things worked out. I lubricated the ratcheting devices before I returned it. I really liked the trailer and found it easy to haul with my Tacoma. Loved the trailer brakes which took the load off of my truck brakes. In general I would finally say that my overall experience was very positive once I worked out the plug problem. Thanks again, Bill Clark, Springfield VT

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin H. 
Évaluation :
5

It's impossible to get ahold of someone. I picked up my truck and everything went smoothly but then the truck wouldn't start. The key wouldn't even turn over. I sat on hold for a half hour trying to get ahold of someone. This was extremely frustrating because it put me behind schedule.

Natalie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

The staff there was nice, but the website said the Uhaul rental was at the "Storage Inn," when indeed you deal with staff and the key box at the Maple City Glass entrance. I had to call to find out where I go to pick up a key. It needs to be more clear where one goes when picking up a rental truck. Maybe a large sign outside their door, with clear instructions.

Elizabeth W. 
Évaluation :
5

The young man who checked us out was very friendly and professional. I appreciated the covid precautions. An easy, smooth experience.

Nathaniel B. 
Évaluation :
3

Every time I use your company I've received a confirmation number and then when I am trying to pick it up on the day agreed upon something always goes wrong with my credit card and I have to scramble to find another card. I have been billed four times for the same day and charges were way more than quoted. I will never use this company again and I won't recommend it. Why give a confirmation number if you aren't going to keep your end of the agreement?

Kimberly E. 
Évaluation :
5

See the comment above. Thanks!

DAVID HAROLD H. 
Évaluation :
3

The truck cab filled with exhaust as soon as I started it. It was bad enough that I had to use my inhaler. There is also way too much play in the steering. That said, I will still use U Haul because it's the first time I've ever had a problem.

Rhoda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Did not have any furniture pads.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry E. 
Évaluation :
5

Office was hard to find.

Federico C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Very polite representative 👍

John M. 
Évaluation :
5

All good !

Marc A. 
Évaluation :
5

I was charged four different times. I'm not very happy about that. And I want my money back. Now that my account is in the negative and bills are late with charges and overdraft fees.

kimberly E. 
Évaluation :
5

Very good experience

Richard D. 
Évaluation :
5

Nothing!

Jon B. 
Évaluation :
5

I like the after hours /no contact rental. Very convenient

KATHERYN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca K. 
Évaluation :
5

Josh was great and his check in was quick, i am glad he was there because i spent over a half an hour on hold with the national line ealier

WALTER HARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Great customer service. Thank you.

MIKE H. 
Évaluation :
1

Picked up a 15' truck and car dolly; dolly was not hooked up to truck and employee did not show me around the truck or dolly. Employee also did not show me how to hook up the dolly.

Sarah M. 
Évaluation :
1

WOULD NOT RECOMMEND TO FRIEND YOU FOLKS LEFT ME AND MY ELDERLY MOM STRANDED FOR 3,5 HOURS AND THE REPLACEMENT TRUCK WAS NOT WHAT I RENTED,AND EVERY TIME I TALKED TO ROADSIDE I WAS TOLD NOTHING BUT LIES,AND THEN WAS CREDITED A 100 DOLLARS WHAT A JOKE.

Rick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amee H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley I. 
Évaluation :
4

Very professional.

Lenny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Local location customer service was great.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann V. 
Évaluation :
5

Keep up the great work! Thank you for the two day deal and allowing me to purchase another day. An all around great experience. Would rent from you again without hesitation.

Leslie C. 
Évaluation :
5

Very easy transaction. Well organized

Richard D. 
Évaluation :
5

curb side was awesome quick and simple very nice sign in

Wyatt J. 
Évaluation :
3

Don't rent equipment that is not working properly. Engine light on, engine running very ruff. Air conditioner worked speraticaly. Charged for dolly in truck.

LUCINDA G. 
Évaluation :
1

The truck requested was not the company truck given. Asked for 15 ft W/ ramp and 10 ft was given ... thank goodness the uhaul person Sherry on the call center line made everything possible with the correct truck. Would never use this location again.

Ronald T. 
Évaluation :
5

The truck ran poorly. The check engine light was on and truck needs a front end alignment.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas T. 
Évaluation :
4

Thanks for your good service and easy access

Rogerdonald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni L. 
Évaluation :
1

I got over charged and completely shammed on the truck return, I returned it on Saturday May 30th with 49 110,2 miles but the receipt I have shows more miles and an extra day of being in my use. This is horse shit. You guys are awful.

Izayah N. 
Évaluation :
3

I would have been much happier accessing the truck in Fayette, Ohio which is where I had originally signed for the service. Adrian added an hour round trip to my trip. Wich that coiuld have been avaided. Other than that everything was fine with getting the truck in Adrian

Mark R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanne H. 
Évaluation :
3

Easy access for mobile drop off. Didn't interact with staff.

Jennifer G. 
Évaluation :
5

Giving the circumstances with the virus I was so very grateful to UHaul for being open and making it possible to get the equipment needed to get the job done Thanks

Ronaldjohn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denny W. 
Évaluation :
5

Mike is professional, prompt, and great integrity. I will refer people to Mike every time.

Russell H. 
Évaluation :
2

Instead of a million stickers that would confuse the customer about how to go about a check out, have clear instructions on what to do. Also, allow an option to select a picture from the phone, instead of just the camera. I have clear pictures of the mileage on my phone, but I couldn't select them.

Nathan C. 
Évaluation :
4

Equipment in good running condition. overall A good experience.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie M. 
Évaluation :
4

Thank you for all the help especially during current situation, it was truly appreciated.

Devon C. 
Évaluation :
5

On-Line check in could not find location...had to call.

Deborahlynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Non reviews have been submitted for this location.

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