Website didn't show this location as having availability and was forcing me to drive several miles further yet when I called the location they had availability. I believe this is a website issue not a location issue.LINDSAY L.
Customer Reviews for The Storage Place Louetta
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Spring, TX 77379
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h30 pm
- Sam : 10h am à 4h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lady in charge is awesome.Andrew F.
Fire the lady at the front she smellsBrett W.
Le client n'a pas laissé de commentaire.ROBERTO P.
Le client n'a pas laissé de commentaire.Anthony M.
Everything was perfect,DAWIN J.
Le client n'a pas laissé de commentaire.Mary K.
Le client n'a pas laissé de commentaire.Michelle D.
Le client n'a pas laissé de commentaire.Leslie C.
Every thing was very good thank you.Larence G.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.HANA S.
The website was ridiculous! So confusing. And every time I saw a summary of pricing it was stated differently - sometimes 19,99 $ a day. Sometimes 39,98 $ with no indication that was for 2 days (so I wasted a call trying to figure out the pricing). Stated 1,07 $ per mile. Then $.39 per mile for less miles. So I guess at some point it deducts 100 miles per day. Nowhere is that stated, at least nowhere obvious. Again no of this is EVER stated clearly, even on the final invoice. Causes more stress and confusion than needed and this makes the process take three times longer than it needs to. UHaul satisfaction rating could be dramatically increased if the website / pricing / summary info was consistent and clearly stated. At one point during the confusion booking and figuring out pricing, my husband started googling other rental companiesâ€¦David H.
The van cab was filthy. Whomever used it before had tracked in a lot of mud into the floors and step wells. Even though it had dried, the dirt still got on my clothes. When I told the checkin person, he said that he had seen all the mud but apparently, he had not done anything about it. This store is closest to me but I don't know if I will use them again.SHEILA C.
Le client n'a pas laissé de commentaire.Margaret T.
Air fresheners would be nice!Michael N.
Fix the process of picking up rental through the app. Wasted an hour of my time and ended up having to do it all manually in the office anyway.Mark B.
Nothing! Staff was friendly and knowledgeable. Very helpful and nice! Would highly recommend.Clarion B.
Le client n'a pas laissé de commentaire.CRAIG R.
Le client n'a pas laissé de commentaire.James W.
No comment.Ogatu O.
Le client n'a pas laissé de commentaire.Isaac C.
Alex was really nice and professionalELIZABETH B.
Not sure why I was charged so much if I didn't drive the miles I estimated. I was actually significantly under.Lauren B.
very friendly personnelJorge C.
It was a Sunday rented a truckfrancois P.
Very friendly service! Would definitely use again!Christine L.
Le client n'a pas laissé de commentaire.Francois P.
Very friendlyMICHAEL S.
Ms. Kate was awesome and a great help!! Will definitely be going back there!Ikaika I.
Nice job. Stay that wayWILDA JEAN W.
Change the managementMUHAMMAD R.
Great location and serviceMICHAEL R.
Le client n'a pas laissé de commentaire.DONALD S.
Le client n'a pas laissé de commentaire.CARLOS M.
Le client n'a pas laissé de commentaire.DANIEL ONYE O.
Alex was great!Elizabeth B.
Le client n'a pas laissé de commentaire.Felipe R.
Customer service was great and the pick up and drop off were friendly and efficient the truck was in very good condition too.RL P.
In all honesty, one of the things I like the least about working with UHaul is that you never really know who you're going to get when you go to pick up the truck - I've encountered people who seemed to have no idea who I was or that I had a reservation, people who didn't even have my truck on site, and people who are just downright rude. It's not usually an awesome experience. BUT...picking up this past Saturday was SUCH a pleasure! Susan helped us, and she was just so personable and friendly. She knew exactly who we were and why we were there, she had our truck ready with the keys in it, she processed our paperwork quickly and efficiently, and let us know about their storage unit special (which we decided to take advantage of). She was just a pleasure to work with. Now that I know that The Storage Place Louetta is such a clean facility with such friendly and organized staff, I'll make an effort to always pick up and drop off my UHaul trucks there from now on.Bonnie A.
Nothing. This location made it easy for me.Ellen L.
The drop off time and procedure was not communicated clearly resulting in me being billed for 2 entire days of rental for a truck that I only had for 15 hours.ASHLEY E.
The customer service was out of this world the best I've ever had at any U-Haul location. I will continue to use this location for all my Uhaul needs.Susan L.
Le client n'a pas laissé de commentaire.JHONNYS G.
Staff needs more trainingIftekhar S.
Le client n'a pas laissé de commentaire.Justice P.
It was wonderful just the way it was. No changes needed. It was great.myron S.
Le client n'a pas laissé de commentaire.Carlos M.
Extremely helpful and loaded the appliance dolly into my car. Great people!Margaret I.
Le client n'a pas laissé de commentaire.Billie S.
Excellent attention, the person who attended me very kind and the process for the delivery of the truck very fast and professional. I definitely recommend them and I would not hesitate to go with them again for my next move.ROBERTO W.
Le client n'a pas laissé de commentaire.CHERYL K.
excellent service, very professional and friendly staffRICARDO D.
Le client n'a pas laissé de commentaire.Charles B.
Friendly and efficient staffHaroon K.
Ms. Sonia was very awesome to me and understanding of my needs. I will always go back to her. And the fact that she followed up with was very outstanding because there is not too many people that follow up these days and show you their concern.MAMADI C.
Just keep hiring good people like the young man Detrae who assisted me. I went to lease a truck and base on his great customer service. And his probing questions I decided to cancel the storage at the previous storage facility and ended up leasing a storage unit from The Storage Place - Louetta. I would gladly recommend this location to anyone in need of a clean and friendly storage facility.DANIEL H.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Dean W.
Le client n'a pas laissé de commentaire.RACHEL F.
Le client n'a pas laissé de commentaire.DAVID C.
Very friendly staff & they had water for their guests which is extra nice to have on a hot dayELVIA O.
Le client n'a pas laissé de commentaire.LUCIANA B.
Customer rep was very nice and helpfulGABRIEL B.
Ms. Susan was extremely helpful from 1st phone call to returning truck.Paul L.
Le client n'a pas laissé de commentaire.Elizabeth R.
We will use this location from now on. Great serviceGLORIA W.
Le client n'a pas laissé de commentaire.Donald W.
Everyone was professional and the location is well run. Highly recommend it.Roy O.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.John A.
Great Customer Service and Excellent employees at this location which include the Manager of the Property and the young Lady she has working their. I can't remember her name but awesome skills when communicating over the phone and in person. She deserves a Bonus!Gertrude R.
The loaner truck could be a little bigger and include a loading ramp.Margrito D.
Le client n'a pas laissé de commentaire.Saahil K.
People extremeely friendly and helpfulJohn K.
Le client n'a pas laissé de commentaire.Anita G.
Excellent job with social distancing and making me feel comfortable. Shae did an awesome job!!!Allen S.
Le client n'a pas laissé de commentaire.Monica M.
Le client n'a pas laissé de commentaire.Justin K.
Defective front tire. (Though I didn't check it before driving off )Frank D.
Le client n'a pas laissé de commentaire.Johnathan H.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Paige M.
Price is a bit highYIN C.
U-Haul supplies should be universally priced. Couldn't purchase bundles of boxes at the better pricing offered by U-Haul, only individual pricing offered.Linda H.
Le client n'a pas laissé de commentaire.Dorothy A.
Le client n'a pas laissé de commentaire.Whitney W.
Nothing...They do a very fine job, trucks are clean and ez to use Thanks Sue and U-HaulDan H.
The ladies explained ever thing thoroughly in a very friendly and professional manner. It was refreshing to be served by individuals that appeared to enjoy their jobs.Gilbert B.
Le client n'a pas laissé de commentaire.Don D.
Le client n'a pas laissé de commentaire.Anthony K.
Le client n'a pas laissé de commentaire.Mathew C.
Le client n'a pas laissé de commentaire.Jerry R.
Le client n'a pas laissé de commentaire.Ali A.
Le client n'a pas laissé de commentaire.Yuner O.
Le client n'a pas laissé de commentaire.Leonard R.
Le client n'a pas laissé de commentaire.Valerie M.
Le client n'a pas laissé de commentaire.Michael B.