Employee was very helpful and explained everts needed for my rental costsDERRICK W.
Customer Reviews for The Storage Place Murphy
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lady helped me wellMICHAEL N.
Le client n'a pas laissé de commentaire.German T.
Nothing, my experience was terrificDarcey K.
Le client n'a pas laissé de commentaire.PHILLIP M.
Very professional staff very pleasant and professional.ROBERT PRESTON I F.
Le client n'a pas laissé de commentaire.GARY C.
I really appreciated how smoothly the whole process went...The truck was just the right size for my move...I was able to move everything and the return location was very convenient....Thanks for making my move so easyAnnette S.
Le client n'a pas laissé de commentaire.TAGHI M.
Le client n'a pas laissé de commentaire.Catherine T.
Le client n'a pas laissé de commentaire.Vincent S.
Le client n'a pas laissé de commentaire.ANITA P.
Le client n'a pas laissé de commentaire.KENT C.
Le client n'a pas laissé de commentaire.Brenda S.
The customer service and the vehicle that I used were great, no problems there. The only problem I had was the fact that I was charged for an additional 1,5 gallons of gas after I already filled up. I drove approximately 16 miles, which is right around a gallon of gas for the van than I had per the information provided. When I filled the van up with gas, I doubled the gas that I used actually used. Which means that either the van was not at the proper amount when given to me, or whoever processed my receipt decided to charge me extra just because. I was only charged an extra 1,5 gallons of gas, but it's the overall principle of the charge that's not right. Outside of that, I had a great experience and would easily recommend without question.CLARENCE M.
Le client n'a pas laissé de commentaire.RICHARD M.
Service à la clientèleTierressias W.
Well done many thanksJeffrey P.
Le client n'a pas laissé de commentaire.Maryanne S.
Le client n'a pas laissé de commentaire.William Z.
Employees were very friendly and helpful, overall I had great experience.ALIREZA A.
The relatively new looking cargo van was in great condition, except that it had a faulty mileage tracker/odometer! It said we drove WAY more miles than we possibly could have in our short two hour rental! Then it took quite awhile for the representative to straighten it out so we waited around a bit. Overall a very good experience though.Nicholas H.
Drop off location was run efficiency.Karen Ball F.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Bertram J.
Le client n'a pas laissé de commentaire.JACQUELINE M.
Le client n'a pas laissé de commentaire.GABRIEL P.
No recommendationsMonica Alvin D.
Le client n'a pas laissé de commentaire.GEORGE V O.
Excellent service à la clientèleMARSHA W.
Le client n'a pas laissé de commentaire.Carol G.
Le client n'a pas laissé de commentaire.TRUC L.
Le client n'a pas laissé de commentaire.Carol E.
Keep up the good workAnthony M.
Le client n'a pas laissé de commentaire.Kevin O.
Le client n'a pas laissé de commentaire.Trisa G.
Le client n'a pas laissé de commentaire.Nicole F.
Le client n'a pas laissé de commentaire.Julie Ann H.
Le client n'a pas laissé de commentaire.JEROME EDWARD JR B.
Good service and Vehicle was clean . ThanksJoseph V.
You need more staff, supporting worker. I was well served and I'm happy to recommend this location to my friends and neighbors.Ikechukwu N.
Le client n'a pas laissé de commentaire.Toni B.
Le client n'a pas laissé de commentaire.Kienyata Y.
When driving, you could tell that something was wrong. It did a lot of jerking. I could only assume the transmission needed work. Otherwise.m, everything was well.Larry C.
Staff was awesome.Dawn B.
Le client n'a pas laissé de commentaire.LA SHAWN NICOLE K.
Good service in these COVID19 times. Van was clean. Efficient online check in. Well doneDavid G.
We have always had good service at this location.JONATHAN M.
Le client n'a pas laissé de commentaire.JUAN A.
The truck had a lot of mechanical issuesDevin R.
Le client n'a pas laissé de commentaire.Luis Z.
Le client n'a pas laissé de commentaire.AMBERELAINE M.
TJ was the BEST. I had a last minute move, and TJ made sure I had the proper vehicle and mover assistance for short notice. Thank you TJ for outstanding customer service and going the extra mile to satisfy your customer. Continue doing what you do the sky is the limit for you. May God Bless you All the days of your life.Retha B.
Le client n'a pas laissé de commentaire.WILLIAM T.
Excellent and ProfessionalWILLIAM T.
I think there may be a different lady working there but I was not happy. Let's start with this: Honestly, the place stunk. Perhaps she had a stomach issue, but it was BAD. THEN, I felt as if I was overcharged. BIG TIME!!!! She wasn't very accomodating in explaining the HUGE increase in the bill. I am looking into that tomorrow. I have rented from this location many times before and this was my first bad experience. Oh. The truck in the back had a live roach and a dead one, too. :~(((( They also let people in there without masks.Keri R.
Le client n'a pas laissé de commentaire.Renaldo R.
A previous renter had obviously smoked in the cab of the truck. It was clean in the cab, but the odor was horribly strong! We had to keep the windows open the entire time we had the vehicle.Kristen S.
Le client n'a pas laissé de commentaire.Robert S.
Nothing. Everything went well.Jayne F.
I have had U haul from different locations and unfortunately this time It was a rip off. I only used the truck for 24 hrs and I was charged double on my bill and when I contacted their field manager he couldn't help me out and said I have to pay the double amount.Totally unfair to charge me double for something I haven't used. Customers cannot always read the whole contract to find the loopholes on how u haul can charge you double. It was not explained to me that I will be charged double even when I am within the 24 hr period. I explained that I couldn't bring the truck that night itself because I didn't had a ride and I was so tired and exhausted after the tiring day of driving and moving. I was unable to contact the location because they were closed by the time I told them I will return the truck. So first thing in the morning when they opened I brought in the truck. Anyway jus ripped me off on this rental.Very unhappy and stressed and angry.RONY J.
Le client n'a pas laissé de commentaire.Charles G.
Le client n'a pas laissé de commentaire.BRADLEY B.
Le client n'a pas laissé de commentaire.SAMUEL B.
Le client n'a pas laissé de commentaire.Jeffery R.
great service and very helpfulCarlos H.
Employees are nice and professional in this place. On the other hand, I spent nearly an hour and a half waiting on-site because U-Haul system wasn't operative. After I talked to a first customer representative who wasn't apologetic at all about the fact that your service hadn't been up to par. Then I decided to try your app and had my identification review denied. I called again, spoke to another representative, who promised to have me speak to a clerk directly to get ID check passed. Was put on hold and never came back. FINALLY, a third try at uploading the info and doing self-checkout through the app worked. I think you should reconsider your practices and chain-of-command. Never renting from U-Haul again.Manuel I.
Le client n'a pas laissé de commentaire.Edmund A.
Le client n'a pas laissé de commentaire.Augustine M.
Very efficient transaction when we were in a time crunch movingCory D.
Only problem was the gasket around the windshield kept coming off. it needs to be glued down. Truck ran well.Douglas R.
Sales person was great and friendly.Stephanie V.
Le client n'a pas laissé de commentaire.Allan H.
Nothing. I had an excellent experience.Hakan O.
Furniture dollies were ordered but not available at this location.Scott B.
Le client n'a pas laissé de commentaire.Robert G.
Make provisions for Using EZ-Tag Lanes.David M.
Have the equipment that was reserved when reserved!Michael S.
Very nice place and great customer service! Will use again!Ranekia S.
Le client n'a pas laissé de commentaire.Michael F.
I think at Storage Place -Murphy the customer service and equipment is top notchKaren G.
Nothing! Camille was wonderful!Kelly G.
Very friendly staff both when picking up and dropping off.Minhas L.
Le client n'a pas laissé de commentaire.Joshua R.
Pickup Location gave me incorrect address for drop off. The experience was great overall though ! Thanks UHaul !ASHLEY J.
I had cleaned inside& outside of truck & the LADY never got up to look at it... just said give me the key& I'll sent you final bill !!!!! I had filled truck up matching when I picked it up... my bill had SOOOO MANY EXTRA CHARGES... feel like UHaul is going town hill.. have rented many times before, I know the routine& NEVER CHARGED EXTRA!!! I will find another company IF I NEED THIS& tell EVERYONE I know what your pattern of â€œPADDING â€œ ur bill is!!! Just TERRIBLE! SHANE SHAME SHAME!!!!teri L.
Le client n'a pas laissé de commentaire.Montserrat C.
Le client n'a pas laissé de commentaire.eric P.
Camille was amazing. She was patient d made sure that I selected the best product for my needs. Thank you, Camille, and I will certainly return when I need another rental. Sam "SC" WilsonSamuel W.
Le client n'a pas laissé de commentaire.William P.
Reserved a box truck and truck was not available at pick up. No one called from Uhaul or site location in advance. I rented next size truck at additional cost - dealer would not honor smaller truck price. Uhaul mobile check in procedure is a pain - should not required uploading (4) photos to return after hours. Uhaul needs to improve communication with dealers, Uhaul organization and customer.Gregory M.
Le client n'a pas laissé de commentaire.Leann T.
I got a call a day later stating my rental was not returned when it absolutely was returned. You may need to re-train the facilities on checking in the trucks.Anthony B.
Make sure tires are inflated to its correct PSI rating.Anil V.
Le client n'a pas laissé de commentaire.cheryl C.
Horrible customer service. I will be calling corporateJoseph W.
Awesome service great customer service from the locationpearlie B.