Le client n'a pas laissé de commentaire.Samuel B. | Expérience générale
Customer Reviews for The Storage Place Tyler
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tyler, TX 75708
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Renee was so very helpful anytime I called and had questions. She went out of her way to accommodate us.Denise W. | Expérience générale
Renee is ABSOLUTELY Fantastic to work with and extremely friendly. I rent trailers frequently and I recommend this location over all of the rest here where I live.RICHARD K.
Le client n'a pas laissé de commentaire.Cindy B. | Expérience générale
Instead of setting the drop off location that is preferred for U-haul drop off location, listen to customer and provide the closest drop off location from where customer unloads. I both looked for online a closer drop location I asked the attendant if she could find a closer spot. Instead I was sent 15 miles away in a different town that was closed with locked gate. This has happened both times I have used your service. Almost lost me as a customer.ROBERT M.
Absolutely a wonderful experience for us. It was a short-term rental with several units involved, and at every turn, Renee was helpful and creative. Could not recommend this facility and the personnel highly enough. Thanks so much!Laurence G. | Expérience générale
Le client n'a pas laissé de commentaire.Tambria D.
I was not given a receipt for having returned the equipment. I was denied a receipt. I was informed we dont get a receipt clearly stating the equipment was returned. When I insisted a signature on my contract â€œsatisfiedâ€ It was done reluctantly and I was told to leave because I â€œmade too big an issue over nothingâ€ Really? Was it nothing to sign the contract in the first place? This is no way to treat at a customer, as if requesting a receipt is somehow a violation. This needs to be taken care of. I need a receipt that I returned the equipment. The so called receipt is a copy of my contract stating a return date and time, but does not say â€œreturned satisfactoryâ€ . There was no statement in writing that it was actually returned. There is a difference between the word return and returned. This needs to go to the top manager immediately if you cannot send customers a decent receipt, if this is your standard policy it needs to be corrected. This is not at all satisfactory or acceptable. Top managers need to make this happen.STEVEN N.
Le client n'a pas laissé de commentaire.JOHN M.
Excellent customer service.Anthony E.
From beginning to drop off. I called and he made it perfectly clear that I didn't have to drag it around and could park it after hours.MALEX W.
I totally love this Storage Place Mrs. Renee is Awesome she was very helpful. Come on down to grab your Storage unit hereANGELA E. | Expérience générale
1) paid my bill on a Tuesday , showed up on a Saturday to pick up some tools from my unit and they still had not removed their lock from my unit. Office was closed , ended up having to pay my work crew for a day of work that nothing got accomplished. 2) showed up on a Saturday to pay my bill as they had put a lock on my unit. Paid my bill and was told that they could not remove the lock till the next business day, because the property manager only removes the locks first thing in the morning. Was told the property manager wasn't there. In conversation the lady I was talking to admitted she was the property manger but that she just didn't have time to go remove the lock because she was trying to leave for the day. I personally feel it would have taken less than 2 min to remove the lock . Will not recommend and have already removed my belongings from this storage facilityChristopher B. | Expérience générale
Le client n'a pas laissé de commentaire.ADAM W.
These were my comments/concerns: 1. I was billed for insurance -14 $, but didn't notice until after I left the facility. I don't recall selecting/opting into it when I placed the order. In any case, I didn't want to purchase it, particularly since I carry auto insurance that provides coverage. A refund of this charge would be an appreciated gesture. 2. The cargo area of the truck was a bit dirty (dirt and some trash), but I cleaned it out and put down some blankets and made due since time was of the essence. 3. Storage Place representative was helpful and accommodating.Benjamin R.
A reminder that equipment can be checked back in online if it is returned after hours via the link in the rental email would be helpful.BRIAN B.
Le client n'a pas laissé de commentaire.Andrew P. | Expérience générale
Le client n'a pas laissé de commentaire.EARNEST WILBURN S.
N/aWILLIAM LEROY JR D.
The Staff has been absolutely amazing! Very helpful and friendly and great to work with.KURT (CHARLES) K H. | Expérience générale
You have a broken system!!! Your on line booking my cost me a lot of money, as it booked me for a truck and 2 dollies after the center was closed. Five phone calls later the U Haul line cancelled my order. Went in to get the UHaul from facility on Tuesday, who restored my faith in UHaul. But still at return the system added 15 to retaliate rate. Again facility taking care of it.....LORITA B.
Kenneth and the staff are Outstanding folks! Very nice and helpful!!CHARLES H.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.Nicole D. | Expérience générale
Worst experience ever. Yesterday I was looking to get a storage facility an they were 30 minutes late opening and after I got the storage I came back around 8:00 pm to unload an they still had a padlock on the storage and after I called they still didn't get back to me promptly so I called again and just said refund my money I'll go elsewhere.Carver H.
Le client n'a pas laissé de commentaire.SHALON M.
Nothing, excellent customer service!!!!!!DESHEIKA B.
Le client n'a pas laissé de commentaire.MICHAEL R.
Keep like it isPAUL C.
Manager was so friendly. I enjoyed my shirt storage here and will be back in the future if needed.Nancy H. | Expérience générale
I had a bunch of stuff that got wet & ruined. When my husband came to get our stuff & move out the girl was rude to him and didn't want to let him in. Then she calls me to find out if he could come in and I said of course. I also told her then that we would be moving everything out that day. My husband also told her that he would be moving everything out that day. Then she calls me the next month and wants to say that we did not tell her we were moving out. We clearly did We both talked to her. Then she wanted to say that we left the place dirty & some lights in it. She was very very rude. I will not be recommending anyone that I know to use this storage buildingRACHEL T. | Expérience générale
This has nothing to do with the specific location but with uhaul scheduling. They made me go completely across town, I drove by 4 other locations in route. Customers know there location and should have more input on pick up location. I understand sometimes you have to go to another site due to equipment availability. Let the customer pick the location.Paul H.
Le client n'a pas laissé de commentaire.CAROL R.
Le client n'a pas laissé de commentaire.richard S.
The only thing I had trouble with was the website when it was time to turn the truck back in. It was not working properly.CAMESHA R.
Friendly and professional.Penny H. | Expérience générale
Le client n'a pas laissé de commentaire.BRANDON L.
You Charge for Not enough Gas in Tank when returned.. Yet Do not allow a Credit for Too Much Gas Added. Just a ScamMICHEAL D.
Excellent service à la clientèleJuanita D.
Le client n'a pas laissé de commentaire.KRISTY S.
My first location to pick up Rusty's was horrible, he was rude and non caring that I needed to upgrade to a larger trailer. Told me to go down the street! Barely made eye contact, was doing something on his computer.GARY R.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.JASON L.
Very nice and accommodating.AMANDA S.
Better communication between facility and the company.Floyd T.
Terrible experienceLakala M.
After driving 900 miles in a 20 foot pulling a car hauler, I was exhausted. The place I was scheduled to drop it off, Hitch World in Tyler, Texas, was a complete and utter disappointment. I will never deal with those people for anything ever. I eventually ended up at the place where my things were to be stored, The Storage Place in Tyler, TX. He is also a U-Haul dealer. THE STORAGE PLACE IS TO RECEIVE ALL THE HIGHEST MARKS! These folks could not have made things any easier or treated me any better.Theone A.
Le client n'a pas laissé de commentaire.TIMOTHY ERWIN M.
Smooth, quick and pleasant experience.Pat B.
Super easy pick up and drop off process. Couldn't be happier.Beth E M.
Customer service was really good but Too many hidden unexpected fees at the end... just for a day I spent 200 bucks and was told I would be charged almost triple if I were to drop off in another location. Glad he let me know that before I did.Carlos T.
Just wanted to say thanks and remind you that there was no dolly in the truck we used our personal one. Have a blessed dayPAMELA W.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.WILLIAM LEON L.
Le client n'a pas laissé de commentaire.KEYSHA P.
Le client n'a pas laissé de commentaire.Rebecca D.
Le client n'a pas laissé de commentaire.Trisha B.
No problems.Dwight S.
Wonderful husband and wife team!Gary B.
Le client n'a pas laissé de commentaire.THOMAS N.
Friendly customer service Nathan went above and beyond to make sure we understood the terms and conditions and found the best option for us! Thank you UHaul!!! Made our move easy!Vanessa R.
Not the location I wanted, wasted 2 hours due to distance.Katherine B.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Dandi K R.
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