Le client n'a pas laissé de commentaire.Joao S.
Customer Reviews for The Storage Place
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Read above hope to hell the next customers walk away, again walk away.Dan H.
This was a complete different experience from the pick up.CHARNA H.
The Service manager was excellent and professional.DARRELL T.
Le client n'a pas laissé de commentaire.SERGIO N.
Le client n'a pas laissé de commentaire.PATRICIA J.
Le client n'a pas laissé de commentaire.JOHN G.
Would come backShannon H.
The truck was filthy and still had personal items in it from the previous person.Elisabeth K.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.DOROTHY H.
Le client n'a pas laissé de commentaire.Myckell O.
None she was one of the best customer service people I have ever dealt with.DANIEL H.
The staff here at The Storage Place are super friendly, very helpful, and kept everything simple and timely. I would recommend this location for all of your uhaul needs! The check-out process for renting a truck went smoothly. My questions were answered and I didn't feel inferior for asking them. The check-in process was quick, and I can easily see myself using this location again for any truck rental or moving needs. Thank you so much!ALEXIS M.
A short visit there, but it was very pleasantCherrie R.
Trash is all I have to say after what I went through it just got worse. Thank God for social media.DANIEL H.
Check the hitch on the trailers regularly!! The one trailer I rented was a lawsuit waiting to happen!!DAVID J.
Le client n'a pas laissé de commentaire.OMAR P.
Le client n'a pas laissé de commentaire.MELANIECE H.
Went to this location after a failed attempt at picking up a reserved truck from the icebox location. Save yourself a headache and just go to this location. Go to the storage place first. Alta and Megan we're very beyond helpful.Alan T.
Le client n'a pas laissé de commentaire.TIMOTHY G.
Le client n'a pas laissé de commentaire.AVIS F.
Le client n'a pas laissé de commentaire.Kenneth T.
Le client n'a pas laissé de commentaire.WESLY A.
I had the worst experience at your summer lake Rosenberg, Texas branch initial place was to pick up. They change my reservation because they double booked and ended up cancelling my reservation without my approval and knowledge. When, I got there there internet was done and I had to contact U haul numerous times and was even hung up on couple of time. The agent who could have called to fix the issue had me there for two hours before he called and I was now sent to The storage Place to pick up a truck. Very disappointed and will never rent U haul again with such ridiculous and terrible customer service.MOORE N.
The manager and new employee were very nice and friendly. I didn't catch their names.GLORIA W.
Le client n'a pas laissé de commentaire.JONATHAN K.
Keep the manager that's operating that store!!!WANDA F.
Le client n'a pas laissé de commentaire.MARGARITE H.
The web site had a 6 PM closing time. Upon arrival, the person checking the vehicle in said closing time was actually 5:30 PM for Uhaul activity . This difference is only a half hour, however, two other customers were surprised by this difference and could not return their vehicle because of time difference.Michael E.
Le client n'a pas laissé de commentaire.JAMIE S.
Le client n'a pas laissé de commentaire.MARK ABEL S.
Le client n'a pas laissé de commentaire.Kristen D.
Le client n'a pas laissé de commentaire.EDWARD M.
Nothing. Everything was to my liking and the lady who helped me and my dad was so friendly and curious to us. Thank you very much. We will be returning in a few days to rent out another truck.MARIA S.
Everything was greatMARJA C.
I was overcharged after returning the truck. I was given the wrong address for truck return. I returned 10 blankets. That was all I had.Kenneth K.
Le client n'a pas laissé de commentaire.FRANK G.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.TRAVIS B.
Le client n'a pas laissé de commentaire.Jeff R.
Le client n'a pas laissé de commentaire.JESSIE C.
Le client n'a pas laissé de commentaire.CLARENCE S.
Le client n'a pas laissé de commentaire.Lonnie C.
Great staff .AVIS F.
Le client n'a pas laissé de commentaire.Ethelyn Claire I.
The truck performed well, but the engine was very noisy under load, It pulled hard to the right even when the road sloped to the left. Harmonic vibration 55 mph and above that got worse on deceleration.Daniel S.
Excellent customer serviceJACQUELINE N.
Le client n'a pas laissé de commentaire.Terrie A.
Le client n'a pas laissé de commentaire.Nya H.
Le client n'a pas laissé de commentaire.DANIEL M.
Sabrina was very helpful and knowledgeable. She explained in great detail and we were very pleased with her professionalism. Fyi, she is the kind of partner a company can grow with.GARY ALAN M.
Drop off was very easy.mike M.
Le client n'a pas laissé de commentaire.JACQUELINE B.
Le client n'a pas laissé de commentaire.JESLI H.
Le client n'a pas laissé de commentaire.TRACLLY L.
Le client n'a pas laissé de commentaire.Raquel B.
Nothing, I was greeted as soon as I walk into the door. Both employees were enthusiastic and professional and appeared to be a good working combination to serve the public...JOHNNY G.
make sure the truck you're renting is not blocked in by 2 other trucks. Have after hour contact info including a telephone number for the uhaul assistance group so they can "talk" to a manager instead of emailing them with problems at their facility.William R.
Le client n'a pas laissé de commentaire.TONY G.
Le client n'a pas laissé de commentaire.ASHLEY R.
Very nice and helpfulJERALD H.
Le client n'a pas laissé de commentaire.Brian M.
Friendly service, clean trucks and location....contact free durning most of the process except for getting the keys but even getting the keys was a pleasant process!!! will most certainly be returning to this location for my future u haul rentals!!!Kimberly B.
Better advertising for this location. Excellent service and professional staff. Great prices. Thank you.MARGIE R.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.CARA H.
Le client n'a pas laissé de commentaire.Wendell N.
Le client n'a pas laissé de commentaire.LINDSEY L.
Le client n'a pas laissé de commentaire.James G.
Everything was fine. ThxDiane H.
According to uhaul customer service rep my reservation was lostGeorge H.
Alta @ this location was super helpful and went out of her way to make sure everything worked out for our move.Richard B.
The lady at the front office was very helpful and made the process very easy. Will definitely rent again.Jay S.
I was charge for a dolly that was not on the truck when I got the truck the agent did not come out and go over the truck told me to take the that truck and that was it. The truck was returned that next morning at 9 am. The lady never came out to look at the truck So yes I am not happy that I was charged for something no one ever saw on the truckCYNTHIA C.
No gas in the truck, it was nasty in the inside , i had to wait an hour an half to receive the keys to the truckClint M.
I would recommend when a customer is due a refund to return it faster, just like if they would have had an overcharge you would take the remaining amount due the same day. So overall have refunds transmitted the same day.Christal W.
Le client n'a pas laissé de commentaire.Irineo S.
Have used this location several times. It is very helpful and professional. Thanks You!Laura S.
Le client n'a pas laissé de commentaire.Mark J.
Q2 - yes and no. Well maintained, but not swept out. Cab was dirty from previous occupant. Food and drink residue on floor and cup holders. I swept out cab floor for return. remainder of truck seemed well maintained and clean. This was 2nd attempt that day to rent a uhaul truck for my move. First attempt at Icebox convenience store was extremely frustrating, wasted about an hour there trying to rent a truck, and I still had to go elsewhere. I was not a satisfied customer on first attempt. Uhaul 1800 service directed me to another location for better service. I am happy now.Kirsten R.
your online service are not user friendly photo up load were very difficultIrene F.
Just want to thank Alta Oprean for your kindness my card was having a problem but finally was able to rent the u-haul Wishing you and your family happy holidaysPATRICIA D.
The guy in charge of stocking the truck with dollys had slacked off, but the lady behind the desk was very nice and fixed everything.Matthew B.
Very knowledgeable and I was completely satisfied.MARGARET K.
Le client n'a pas laissé de commentaire.Mary R.
Le client n'a pas laissé de commentaire.ARIAN E.
The lady at the storage place was very friendly and helpfulMatthew B.
Le client n'a pas laissé de commentaire.Christopher H.
Nothing. The Salesperson was friendly, courteous, and helpful while maintaining a professional status.jay W.
Le client n'a pas laissé de commentaire.John V.
Welcoming & friendly. Anticipated things I might not prepared for and helped me through. High praise for these folks.CHARLES W.
On line rental timing is too restrictive. I was late arriving to location but still well within my overall reservation time and system declined my reservation. I was forced to speak with representative to change the time.THOMAS R.
Le client n'a pas laissé de commentaire.JENNIFER M.
Got equipment checked in quickly and no problemsBilly C.
The storage place went above and beyond to recover a horrible experience I was having. I booked to pick up at a different location only to find on arrival that they literally refused to release the truck we reserved. They more more concerned with keeping truck for their own local moves. The Storage Place took care of us immediately.Arvin K.