Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)

Évaluation :

5

Andy was super helpful and assisted in every way possible.

Évaluation :

3

The original location I picked was much closer to my home. The U-Haul changed location to here which from where I was coming from not very convenient. I wish it would have allowed me to pick another location that was easier for me to get to.

Évaluation :

3

The one person working there apparently is responsible for three properties. I had to wait about an hour for him to return. However, after he arrived, he was very helpful and provided excellent service. You need more staff at this location.

Évaluation :

5

Specific instructions on after hour drop off Very nice

Évaluation :

1

Lady wasn’t very respectful, and charged me for stuff I didn’t want and was by far worst experience

Évaluation :

4

Checking in to return the truck was very easy

Évaluation :

5

I did not like the two day minimum rental. i dropped it of after 90 miles usage. Only needed it for 3 hours.

Évaluation :

2

After hours drop very dark no parking light no security, stickers on drop box says must leave contract self checkout on phone states keep contract for my records I elected to keep. Seems odd and hopefully on next delivery I can do it during daylight hours.

Évaluation :

5

fast drop off

Évaluation :

5

S.O.

Évaluation :

3

I had a two day rental and they charged me a third. Dropped it off Saturday evening but phone wouldn't let me do 24 hr drop off . Customer service said it would be ok but the charged me an extra day

Évaluation :

3

The interior of the cab was dirty, smelled, and there was dog hair everywhere. We had to sweep it out and wipe down everything so we could take it on a 900 move.

Évaluation :

5

Excellent service..

Évaluation :

1

They were rude! I called two days prior to ask if I could bring it in a day later, they said yes that was fine, then apparently they didn't make note of it and they acted like I was stealing the uhaul they asked if card would even go through, treated me like crap, I would never send someone there. I've rented with uhaul a few times and never was I treated this way. They were awful!!! I've never had someone assume my card wouldn't go through, just trashy people! So very rude!

Évaluation :

3

The uhaul completely smelled like smoke. It was unbearable to ride in. Made for a long trip and lots of headaches.

Évaluation :

4

Remove the moving blanket bag! Had to open the bag to utilize the space it takes up and got charged $15. Also left turn signal was not working, so maybe do weekly inspections to verify trucks are safe when the are not used.

Évaluation :

4

We drove 5 days in rain. Some of my belongings were damp and one piece of furniture ruined and went to dump. Our boxes in the back door location were soaked ruining some contents and had come apart. We had to go get boxes and repack for storage. (4) There was a leakage about center from roof. When I told person he scoffed and said he took pics and sees no water inside of what looks like a leakage. We returned the truck 2 days after we arrived.

Évaluation :

4

The rep was resolving a problem with a return. I had to return after 30 minutes, to pick up the trailer. It was frustrating. Customer service was Ok.

Évaluation :

2

Terrible. The gal was nice enough, but very poor customer service. Manager unavailable to help back trailer in as he was packing for his upcoming trip for Labor Day. Gal didn't know how to back up trailer either. Made me feel terrible for not knowing however. Hope I never have to go back there!!!

Évaluation :

5

Very nice and very helpful!

Évaluation :

3

Better directions to site.

Évaluation :

1

Lady that was working and help me with trailer was a raging bitch! Customer service was awful! She acted like she was doing me a favor by renting me this uhaul trailer. Never seen so bad customer service. Never do business there again and strongly advise no there's do either.

Évaluation :

3

There are more well stocked places in the Billings area, but, this is adequate.

Évaluation :

4

Never went inside, but the return process was quick and easy.

Évaluation :

5

The gentleman was very helpful.

Évaluation :

2

Out of the way, small, not much room to park the trailer, hours were minimal and employees were later than posted hours,

Évaluation :

3

I was charged for insurance I didn't ask for. The truck felt like the transmission was giving out. The folks inside were kind.

Évaluation :

5

It was frustrating picking up the truck and trailer in two locations, other than it was a quick and easy experience. The truck was power full but bad fuel mileage.

Évaluation :

2

The trailer was filthy and we had to sweep it out before we could use it. We had to go get a broom as we did not have one with us. The facility was closed when we got there and had to wait until she came back and opened. It was after 10 AM. I requested to pick the trailer up at the location on Grand and was told I would have to pick it up at the 'Storage Place'. Not very convenient! I will be checking other options before I rent U-Haul again.

Évaluation :

2

Drop off location workers were very unprofessional. Every one had an attitude and was very unpleasant to work with.

Évaluation :

4

This location provides much better customer service than the location in Missoula!

Évaluation :

1

The day before I was scheduled to pick up the moving truck, someone called to tell me there was no truck. I would have to drive 100 miles to another state to pick up a truck. I used my own car, paid for my own gas, and used 5 hours of my own time. This caused me to have to hire someone to clean the home where I was moving from, because I had no time to do it myself. I asked them to get that truck to my town. No. I asked for a discount. No. The response from UHAUL was that they would not charge me for the extra day and milage on the moving truck. A complaint file was opened for me, but I have heard nothing from UHAUL. This was more than an inconvenience. I had this unexpected trip, with my professional truck driver, to pick up a truck that I had reserved plenty of time in advance. All this before a two-day interstate drive to my new city. It cost me real money. At least UHAUL could have given me more advanced warning. I would like a partial refund as compensation. The floor of the truck was filthy. My driver said the truck was safe, pleasant to drive, and he made good time.

Évaluation :

1

You can make sure that your hydraulic brakes are working and don't send the driver into the ditch, destroying truck, trailer, and the contents of the trailer. That would be a wonderful start. Furthermore, when i call to get replacement equipment, understand that I MIGHT need an upgrade to a box truck since your faulty, dangerous trailer DESTROYED my towing vehicle. What good, exactly, does another trailer do for a customer if that customer no longer has a vehicle because it was destroyed in the accident caused by your failed brakes? I'm still waiting to understand that logic.

Évaluation :

5

Excellent customer service

Évaluation :

5

Awesome customer service.

Évaluation :

5

Very grateful thank you so much

Évaluation :

5

Easy pickup and return. Great customer service.

Évaluation :

3

woman at this location very rude, told me I was dropping off at wrong location, and I would be charged. told me if I had problem to call 800 number, I called, lady was very helpful told me long as same city it was ok, went back inside rude lady then called herself was told it was ok, then she proceeded to complain how they had to many trucks

Évaluation :

1

He needs to learn how to communicate better and not be an asshole and dick to everyone who walks in. Poor customer service all round

Évaluation :

5

Very friendly and helpful. Opened up early when he saw me arrive. Thanks for everything..

Évaluation :

5

Public accessible restroom.

Évaluation :

4

Didn't even have to go inside. Quick and easy return.

Évaluation :

5

See above statement

Évaluation :

5

Super fast service. I completed the express Check in the day before. I was in and out in 5 min!

Évaluation :

3

i needed to flip the ball on my receiver. they owner there sayed they do not have any wrenches there. I find that hard to believe if they are keeping up equipment and would sell me a new receiver and ball. I was 6 hrs from home and had to go buy wrenches.

Évaluation :

1

Terrible.

Évaluation :

3

Advertising and listing should help consumers find this location. The truck was muddy inside and out. Agent said it 'was normal'. Took forever to pick up at location.

Évaluation :

2

Access in and out is tight and congested - could be a real problem with several customers at once.

Évaluation :

5

Opened when advertised. Had what we needed.

Évaluation :

2

No room to negotiate; Inconvenient hours

Évaluation :

5

Start the truck and turn the heater on before we arrive so it isn't freezing in the cab!! Just kidding... Thank you so much! Great truck!! Hauls ALOT of stuff!