Reserved a certain size truck and was not notified that it was not available until I was there for pick up.
Khristina S
Customer Reviews for The Tire King Of Statesboro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I arrived there to pick up our truck and found out that U-Haul had actually sent my reservation to a location in Savannah an hour away. No one from U-Haul ever called me or e-mailed me to let me know. The manager was fortunately very helpful and spend quite a bit of time on the phone to help move that reservation back to Statesboro so that I could get his truck and not have to drive to Savannah. It was very much appreciated.
Marc NMade a reservation 2 weeks in advance it was approved but on the day before pick up no one called to verify my reservation and on the day we came to pick up our truck they had changed our pick up location with no notification I Honestly feel like they underhanded us by giving our truck to another client!! This is no way to do business!! ALSO!! YOU CANNOT CHANGE ANYTHING ON YOURE ORDER NOT ON WEB OR APP SO STOP MISLEADING PEOPLE!!
Paula TLocation is a tire shop so I will give some leeway on being clean and inviting. My issue was the interaction with employee. I asked where he wanted me to park the trailer and he told me, no issue there. He followed by saying, I will email you your receipt in just a little bit. No one looked at the trailer to confirm it was clean or in damaged. That could mean they either trusted me or didn't want to do it. I took pictures to document the condition and departed. The email receipt didn't come until the next day. Using the U-Haul, the trailer showed rented to me for nearly 16 hours after I dropped it off. Maybe this is normal, but once I turn it in, I want confirmation that I have satisfied my side of the rental obligation.
Kenneth PExcellent
Jerry MMy only complaint is not with the facility. I paid with a prepaid card and am still waiting for the refund to my card. The facility was amazing. Definitely my only choice from here out. Thanks Tire King
Sabrina WOur pick up location was changed to this site. Very friendly. We took the truck and drove it to our hotel and parked overnight. The next morning the battery was dead. The passenger's door handle was broken(which Tire King was aware of prior), the front window still had tape from being replaced. Aluminum tape on corners of grandma's attic and cab interior dash board was filthy and sticky. Contacting service was aggravating. The Lady thought it would be no problem driving this defective vehicle cross country after a jump. Even with key out of the ignition their was a short turning things on and off. We lost 8 hours in moving process waiting around for help and than a road worthy vehicle that turned out available at our first choice of pick up.
Mark LBest place to pickup Uhaul!!!!!
LUCIEN MVery pleased with the professionalism that owner David has with patrons, very pleasant and helpfull.
Paul OGreat customer service thank you
burnette cI showed up to pick up the U-Haul and was told the person that Does rentals was out on a repair call. I waited 30 minutes and the gentleman had still not returned so I left my name and number requesting a callback so I could come pick up my U-Haul. Two hours later I get a call from the U-Haul representative asking why I had not picked up my truck. I explained to them the situation they called the store to see what was going on and inform me that the gentleman was back in the store and I could pick up my rental. I asked why I never received a call back and the answer was I was busy so I didn't call you. I find that totally unacceptable. I lost three hours of truck time which caused me to return the truck after hours and incur an extra $20 fee all of this simply because only one person could do the rentals and they decided it was not important to tell me I could come pick up my vehicle very disappointed with my experience
Zachary FRemain the same
mamie jI would have liked to have returned the U-Haul to a closer location but it wasn't offered. When I did return the employee informed me I could have returned to any location the city. I had to pay $6 extra for going over the mileage when I wouldn't have had to had I known this. Please inform customers of this. I had to go way out of my way and pay extra. Doesn't seem right!
Leslie WAfter finalize the rental I was told the trailer was on the lot somewhere and that I could go find it and hook up to it and go. Once I found the trailer, hooked up and did my safety check I found the passenger side taillight and blinker did not work. I informed the business of my problem. They told me to hook up to another trailer and they would correct the paperwork. Once hooked up I checked inside the trailer and found it to be dirt. There were small pieces if sheetrock and tile in the trailer, it was never swept out. I was moving my daughter home from college so I had to clean it out myself. I took pictures if U-haul would like to see. They never gave me new paperwork with information on the new trailer I was taking. The new trailer information was never updated until a representative of U-Haul had to call them.
Ted AExcellent service thanks
JIGNESHKUMAR PContinue with the prompt availability and ease in establishing an account with you.
bernette cI don't know where they get I still owe money with my $100 deposit too bull shit
GWEN SArrived at appointment time, didn't get helped right away as we do pay for the truck for a certain amount of time so time is working against us. 46 mins later and a customer car later, I finally get the truck to only be told there's no appliance dolly available. I ask for furniture pads, none available. I would only rent from here if the truck is the only thing needed otherwise steer clear.
Iain KGreat service
robert lEverything was great
Audrey WI am a 4'10" 53 year old female that was by myself picking up a 6x12 trailer and was told to drive around back and hook it up myself. First it was not jacked up off the ground so there was no way possible for me to even pick it up by myself. Second to have to pick up and attach it it takes 2 people on to left it and on to back your vehicle. If there was not a nice man that saw me crying and about to kill myself and helped me I would not have been able to do it. When I returned it David the owner told me to do the exact same thing to disconnect it. Same thing again you need 2 people. Once again someone saw me and helped me. This person should not be allowed to rent U-Hauls.
Laura HLocation was closed when we returned the trailer.
Amelia TI used the app to return the vehicle. The app instructed me to check my belongings, park the vehicle, drop the key in the box and go. I did it. It was in the night about 9:30 pm. No human interaction. The next morning the location opened at 8:00 and at about 8:10 I received the email that the vehicle was returned. That was good. Hope they remain good like this all the time.
Anwar MRien
john sGreat experience at both locations
Denise RFor some reason p/u loc was unable to find reqstd drop off location in Statesboro Ga.
Gerald FUnassuming location but the most important element was the personal and caring attention provided by staff. Service means more to me than appearance. Without hesitation I recommend the Tire King u-haul location.
Nat HGreat staff. Equipment was clean and well maintained.
Sean MIt is just a lot with a drop box next to someone’s house.
Ann SThe truck was not clean in the back or cab. The folks at the Tire King were friendly and responded to questions.
Jack NI would suggest to add a little more detail to the delivery process. There is much to guess with that process. The equipment was clean and efficient.
Rafeal FEveryone was very nice and helpful.
Edna OExcellent service
lisa mGreat deal. Just use online and fill everything out it was smooth
Richard HI was told my total would be $84 and bound to change after i returned the uhaul if i went over the mileage or didn't fill up with gas. i was charged $112 and my receipt says i should've been charged $102. I returned the uhaul with more gas in it then i was given with it.
Ansley TRien
Angelia PNothing. Everything was fine.
latrell nCourteous staff, friendly, helpful, prompt in getting me on the way.
Michael FWhen I went to pick up the truck they were having computer issues, but he was super nice and we were all patient and was able to get things going. I dropped it back off and they were friendly.
Sharon PNoone answered the phone when I called ...repeatedly. Noone was behind the counter for service. When someone showed up and asked if he could help he said just a minute...20 more minutes passed by before someone else showed up. He spent several minutes on a computer and his phone then said a receipt had been emailed to me. I looked at the receipt on the way back to my vehicle and noticed I was overcharged for an extra day. I went back in to inquire. Same scenario as before...Noone was behind the counter, so I waited approximately 5 mins then went into the shop and shouted for some assistance. I was told someone would be right with me...10 more mins passed by before the guy who previously sent a receipt showed back up. I showed him my original contract and he agreed that I was over charged but told me to call the 800# because he couldn't help me.
Bradford SI will never recommend U-Haul to anybody again . It wasn't the site service it is U-Haul management. The charges that the customer is unaware of. It should be against the law
Francis DCargo area of truck had debris and dirt. I had to sweep it out before loading.
John UHad a tire that blew on the highway and caused me to miss an important deadline. Repair guy said he had not seen such an old tire in a long time. Should have been replaced before. So very dissatisfying with the rental although the people at the pick up location were excellent
David WCustomer service was excellent. Made the entire drop off experience easy and quick.
Joyce HTruck (DC 2988U) had issues and should not be rented out until addressed: - gas tank leaks when filling - check engine light on - shifts poorly - possible muffler problem
Stephen HThe air conditioner was out in the truck. The truck wasn't there when I arrived to pick it up. The guy at the pick up counter was very nice.
Joanie TThey were very polite and right on time when we went to pick up our rental.
Linda BThey were great!
Meredith NWent to pick up a different truck at another location and the truck was not available. Uhaul tried to send us 53 miles out of our way to pick up a truck. After 2 hours on the phone and multiple times calling we were able to get a truck at The Tire King.
Melinda DClean the vehicle. Vehicle had food, empty drink cup, potato chips. It smelled of cigarette smoke and was filthy dirty.
Jodi K