These folks were super accommodating with the pickup!
Richardcharles P
Customer Reviews for The Tractor Dome Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Location was fine Truck Share pick up process was NOT
JOHN GAt that location , nothing.
Francis BNot tell someone a price and then change it when they arrive. Make sure the van is clean, there were dirty napkins on the dash and dog hair on the seats.
KELLY GThank you very much
HEATHER KThe app would not work on-site, as well as there not being enough lighting for accurate drop of pics at night.
Michael MGreat custoner service! Good to deal with. Working with a local business always help.
KEVIN WSecond time using the Tractor Dome, will absolutely be back again.
CHRISTOPHER VExcellent service.
David GVery friendly and helpful staff.
blaine tIf you rent multiple times from U Haul, you should have my information in your computer for faster service
TREVOR DCx service was great
Alex MGreat experience fast friendly staff and equipment ready to go with no prior notice
PAUL DAll looks A-1 to me !
JOHN BAlthough the trailer had a turn light issue the staff was great and found me another at a different location.
Joseph NTruck was like new
Kevin SStaff was very nice and explained everything well. Vehicle was practically new and clean.
Chris WGreat place and people to do business with, would use them again if
BRIAN RHave the app more friendly usable. Could not read my drop off location
Dennis WHad what we wanted and a great price.
wayne MNo need to improve on anything!
Donnie CGreat customer service!
Lynne FExcellent customer service!
Arthur OVery helpful lady there. It was a great experience. Merci
BILL BWe were scheduled to return the trailer to Dartmouth and after many hangups, and disconnects finally got someone to help us find a closer location which is above. It was just a drop off and very easy to do. But I have to say the process of getting someone to help us was horrible. Two days of trying to reach someone.
Chris PWill definitely go through the tractor dome for U-Haul service again. I can't remember the woman's name but she was a great help.
Samuel NThe lady was polite and followed the prompt from the computer outside had no idea of my case.. no one knew how to stamp down a car or anything to do with running down the road
John CI really can't comment on this location. It was closed when I arrived so I didn't get to interact with the staff. I did appreciate that this location has lots of room to maneuver, unload the car and trailer.
Douglas BWas a great experience
Bill FGreat service 5 star
DANIEL pMake sure you keep Tina behind the counter! She provides such great service.
Curtis MCertainly we need more enclosed trailer in this location and GNS Elmsdale as we deliver luggage for the airlines and we have to use them often. One of the drivers has a truck and uses the large ones my van I usually use the smaller single axle
james wthe owners at the pictou Irving where I was originally supposed to drop off the truck were very rude and very unprofessional. I was supposed to drop the truck off at there location but when I arrived the woman informed me that I had to take the truck back to stellarton petro canada because they had no room for the truck without emailing or calling me when they had all my contact information, which then made me go over my mileage and burnt more fuel which I was charged for out of my deposit. terrible experience overall and I'll be suggesting that no one should be renting from u haul
Jordan KRien
Brian GVery polite and helpful.
Scott MPlease check to ensure all equipment rented is in the truck before pick up time. I rented and was charged for a trolley with my uhaul rental. There was no trolley in the truck when I picked it up. I requested contactless pick-up during hours when the location was closed and so no one was there to help me resolve this. It was extremely difficult moving my furniture without a trolley. The $10 discount does not compensate for that error and the inconvenience it caused.
Alex MAll good. In fact excellent
John CLower your mileage charge , way too high almost 400 for 1 day rental
Dave CNothing. Rented from here a few timws now and will contine to do so
Chris MPictures on app for checkout should be updated with current conditions. In the pics the decals looked brand new and many were actually peeling.
Lonnie DLights weren’t. Working
ROBERT MOnly problem encountered was with the uhaul app when I tried to return the trailer.
bill aBooked a month in advance for a certain size and come the day before we moved we couldn't get that size so we had to drive 1 hour total in the opposite direction to get a truck which was suppose to be 7 minutes away. They said they would « upgrade » to a bigger truck for free yet the « upgrade » was a truck too big and we were not comfortable driving it because it was too big and in the city. Terrible. We had to leave some of our furniture because the truck we had asked for wasn't available and the only other one was too small. Very disappointed.
Kevin GFast friendly service is what I experienced I see no reason for improvement
valerie hTina was very friendly and helpful.
Shannon SShame they did not have 6*8 trailer but otherwise great
james wGood comments, lady I dealt with in your Milford location is amazing she we needed the truck longer and she was so nice and easy to deal with (Tina) was her name:
TINA FVery helpful staff despite my late arrival and some plan changing
james wEverything went well as can be expected
david gEverything was great thanks
Charles RThe trackor dome was TERRIBLE, if I could give a zero I would somehow out reservation got cancelled she said we called ..it's just my husband and I neither of us did, she was rude raising her voice then the other 2 guys were getting their 2 cents in , if I was in such a bind I would have left, we've had a terrible few weeks dealing with racism I looked at my husband in tears and was like why..he says our last name is Brooks then the lady says she's not racist I said no just Roode then she gives us a completely different price saying no were wrong, yelling I'm like just rent me the truck do the paperwork please ....I asked for someone else because she was aweful and says the boss is gone so anyways....we leave the store while driving the truck through the parking lot, she comes out waves me down says oh I guess it's on me I guess I apologize I canceled the wrong one I said wow you have terrible customer service your very insulting right fr the beginning cutting me off not letting me speak accusing me of lying . She says well you insulted me calling me racist ...kept on raising her voice I said well you have a good day I don't have time for you and closed the door and drove off, then we get to Truro U-Haul storage only to find out the tractor dome messed up our reservation booked two rooms and gave wrong price, so Truro fixes the room but can't do anything about the price because the tractor dome had us returning the truck in biblehill causing more kilometers...I think she did it on purpose, we have used U-Haul many times and this was the worst and we have another move coming up once we find a place, were actually homeless and our stuff in storage . Based on the tractor dome and how she treated us I will never use U-Haul again and I will tell everyone about the terrible service how we were overcharged and we actually we're ordering a shed fr the tractor dome for our new place but told them to cancel it , she made a terrible situation even worse and I didn't think it was possible. I moved my sister home fr charlottown and never paid 300 ..we were told 29,99 plus gas and kilometers...I have so much going on and certainly don't understand why we were treated so poorly.
Darren B