Le client n'a pas laissé de commentaire.
Alison R.
Customer Reviews for The Tradin Outpost
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always fantastic service here!
Theodore S.Very personable and friendly attendant.
EDWARD F.After making a reservation for a truck in Asheville, NC I received notification the day before pickup that my truck was ready in Burnsville, 45 minutes away. Since it was impossible to reach anyone at UHaul by phone, I went by the Asheville location where they confirmed that they had no 20ft truck, and yes I would need to drive to Burnsville. After arguing the purpose of a reservation and getting nowhere, I drove 45 minutes to Burnsville and walked into what appeared to be the set of a Hoarder's episode. The Tradin Outpost was beyond appalling. At some point in it's former life, it may have been a convenience type store, but it currently is a disgusting mess. The stench when you walk in is appalling. While waiting on the incredibly disorganized woman to help me, I noted that one source of the stench was a refrigerated food case which clearly had been broken for a long while. It was crammed with food that was rotting, jugs of milk that had clotted, brown meat, etc. I gagged and stepped away. She asked me to walk to the back counter where the UHaul 'station' was located. I dodged debris as I made my way to a counter. Directly in front of the counter was a dog crate full of feces and piss, a pan of water that I had to avoid standing in, a plethora of over flowing ash trays, two nasty recliners, piles of food containers, plates, and other assorted nastiness. I assume she must live in this shocking filth. While waiting for her to figure out the computer, I noted the moving blankets...with maggots. I took a pass. No hand truck available. She hand wrote my receipt and drop off location as she had no printer. She handed me a key and said 'the truck is out there'. I fled from the stench and found the truck, which had been backed into a bank of mud. It started, so I got the hell out of this scene from hillbilly hell. If I had had another option for a pickup location, I would have walked out of there with no truck, but I had movers coming and no other choice. It is amazing to me that UHaul apparently has no standards of basic cleanliness or service that their sites must meet to wear the UHaul brand. If they do, it isn't checked or enforced. This description actually barely touches the surface of how disgusting this place was. If UHaul management cares, I have photos I would be glad to share. Better yet, a member of your team should pay a visit in person.
Deborah D.Excellent service Quick and easy pick up
Robert M.Slow and dirty but at least open and available.
Larry H.Make sure that the equipment is in working order before it is picked up. Never give out damp or wet blankets.
Larry T.Everything was great
Gene C.CLEAN IT UP! FILTHY! Trash, food, papers and cigarette butts EVERYWHERE! Smoking inside! Actually like a trash dump. UNBELIEVABLE!
Sabra R.The computer was slow to become available, and the printer did not work; so it took longer than normal, and a hard copy of the contract was not available.
Gary R.I wanted a 10-foot truck, not a 15-foot truck. I had to spend a LOT of extra money on gas. Also, I think your policy of not allowing U-Haul staff help you load your car on the tow dolly is a bunch of crap. I'll be 70 in April, and I have back problems. That's NOT customer service. I'll look for another company in the future.
David M.No issues always helpful
Franklin W.Dropped it off after hours. Attendant took care of everything the next business day. No surprises.
RICHARD E.Very friendly staff, very helpful and courteous. Will rent from this facility again and recommend to others.
Dwight W.The after hours on line process was a little frustrating In part due to photos not meeting standards (hat on and holding driver's license) but we never got the code for unlocking the key storage. The online customer service people were AWESOME
Tim W.Small country store with the Southern charm..
MARTIN R.Very warm welcome to Burnsville! Great service!
Theodore S.Easy drop off. I was asked if I had any issues with the truck and how my experience with Uhaul was.
Arthur C.Linda at trading Post in Burnsville North Carolina gives exceptional customer service. She's definitely an asset to your company. I vote a big raise our holiday bonus for her. I moved from California to North Carolina and have never experienced such good service at any UHaul I've dealt with. .We sure appreciate her being there.
Yolanda M.Everything went good except. Was charged way to much.!
James B.Friendly, helpful
Randall R.Trucks I have rented from Uhaul in the past several years are always dirty! Windows, inside and out are so dirty I usually need to clean just to operate safely. Also I have concerns that the inside of trucks are not being sanitized!!!! Do the locations that rent UHAUL,S not have means to wash and clean the trucks before they are rented to next customer?
Stuart G.Friendly people explained everything to me. They made sure I had the supplies I needed and suggested items. The very nice lady operator of business went over truck operation with me and was very pleasant. I will definitely rent again from them. Merci!
Randall R.Very helpful and friendly
Charles F.Truck I reserved in advance was unavailable and a last-minute change was made. This is not the first time this has happened here.
Harris M.Linda at The Trading Outpost was amazing!! She went out of her way to help me return the trailer when the place I was supposed to return it to would not take it. She could have charged me an extra fee for returning it to the wrong location, but insisted the wasn't the right thing to do and made several phone calls on my behalf to make sure I wouldn't be charged!! I am new to the area and I felt like I was talking to an old friend. Highly recommend using this location.
Joseph B.Friendly staff and the return went smoothly. Thank you, Tradin Outpost!
David R.Ms Linda was very personable and easy to work with. Equipment was available and ready for operations
KAYJUSTIN V.