Keep up the good workKENNETH F.
Customer Reviews for The Ugly Duckling
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lexington, KY 40508
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 10h am à 6h pm
- Ven - sam : 8h am à 6h pm
- Dim : 10h am à 2h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.HANK L.
Drop off went fine but dilapidated drop yard with no help whatsoever. Was promptly emailed a receipt which I appreciated, but no thank you, no nothing in the text I receivedKURT N.
Le client n'a pas laissé de commentaire.JAMES V.
Le client n'a pas laissé de commentaire.Cheyenne C.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.Ken M.
Le client n'a pas laissé de commentaire.GABRIELLE B.
Le client n'a pas laissé de commentaire.Keeneland K.
Could use lighting. Contact people were great.BOBBY G.
INCREDIBLY helpful. Much appreciated.BETHANY K.
Le client n'a pas laissé de commentaire.DEREK B.
It was fine the Guy was very respectful and help me with everything.Jeff L.
Le client n'a pas laissé de commentaire.DANIEL S.
Way easier than the one my little bro used on New Circle. The New Circle one has terrible customer service...Philip M.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.Diana H.
Better parking and access road.Timothy S.
Loved the service here, it was prompt and efficient. Wish that they had even a small selection of packing supplies i.e. tape and boxes but otherwise 5 stars.RACHEL B.
Le client n'a pas laissé de commentaire.YOHANA M.
Very great service, fast and courteousFelicia C.
Le client n'a pas laissé de commentaire.Carl C.
Le client n'a pas laissé de commentaire.Jason W.
Nothing at great service and managementTyler J.
THANKS FOR HELPING WITH MY MOVING NEEDSCortney B.
Very Clean , Quick and nice serviceSHANICE J.
Le client n'a pas laissé de commentaire.TRAVIS D.
Le client n'a pas laissé de commentaire.TERRY B.
Le client n'a pas laissé de commentaire.Kiley S.
Uhaul rep was professional and kindAndrea B.
nice placeGUANGQUAN L.
Everything was great. The gentlemen at The Ugly Duckling assisted us with everything we needed.ALEXANDER R.
Great experience, extended rental period over the phone when I needed another day. Will happily use them again.MICHAEL B.
i was set all thing on online. when i was in store my mobile location setting is not working there. i can not fix my setting. then i request them to do check in for me. they did but they charged me protection plan. when i was made online request i donot choose protection i mean 14 $dollar some thing protection plan. they charged me 14 dollar more....Bharat U.
Le client n'a pas laissé de commentaire.Barry W.
Le client n'a pas laissé de commentaire.ARTHUR L.
Excellent customer service. Fast and friendly. Very helpful with locations, businesses in area and weather conditions. Had truck warm and parked in front for my pickup and greeted me in the drive for return. No room for improvement. Should use this owners customer service as model for other locations. Just Excellent.ROMONA F.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.ERIC T.
We were beyond happy with the customer service at The Ugly Duckling! He made the process very smooth and easy and we appreciate his professionalism. We'll be sure to use and recommend this location above any other.Alva B.
Le client n'a pas laissé de commentaire.PAUL H.
Le client n'a pas laissé de commentaire.Jimmy W.
the equipment was old and defectiveMASOOD K.
provide safer equipment . the straps were defective and one strap had a portion of the strap rippedMASOOD K.
I think a couple of moving blankets should b included in the rental as long as they r returned. I understand there could be some theft or complaining if customers were charged because they were lost during the move. But, over all.... good customer service for U-HAUL!SAMUEL L.
Very competent leasor, good environment, excellent service.PHILLIP C.
Great experience. Well priced, good equipment, very organized and inside of a cool antique store! Loved this experience for any moving needs.BRIAN B.
Le client n'a pas laissé de commentaire.Earlene J.
Le client n'a pas laissé de commentaire.Jeremy S.
It may or may not be known, but it needs to be made clear that the truck rental price is directly in proportion to the distance traveled. It also should be made known that a bank debit card is required and that a prepaid debit card is insufficient for payment.JEFFREY B.
Le client n'a pas laissé de commentaire.KRYSTELLE M.
Friendly and courteous.Joy B.
Le client n'a pas laissé de commentaire.Jimmy W.
Le client n'a pas laissé de commentaire.Candice D.
Le client n'a pas laissé de commentaire.CANDACE R.
Le client n'a pas laissé de commentaire.Daniel G.
I always rent there... Great service....SUSAN H.
N/A, The process was efficient and very helpfulJacob R.
Le client n'a pas laissé de commentaire.kelly R.
I was warned not to go to that location or to even use Ugly Duckling but I tried them anyway because of the rates. Sad to say I was over charged on my mileage; which was why I was told not to go there in the first placeTara S.
Employees were very helpful. Great move!Jeff P.
Le client n'a pas laissé de commentaire.Adrienne A.
Le client n'a pas laissé de commentaire.Larry M.
The man that have me the truck messed my drop off location. Not happyEMILY LOU M.
Le client n'a pas laissé de commentaire.Carrie T.
Should have a full walk around to verify equipment condition and maybe some aDarryn J.
Le client n'a pas laissé de commentaire.Ethereal B.
Great people that run this businessbruce Q.
Fantastic experience!!FREDDIE C.
Equipment always clean and ready for pick up...the gentlemen is always kind and respectful..very knowledgeable...enjoy using this location...thanksMARY C.
No improvements needed! The proprietor of this location was great!MARCIA P.
Was very nice service and great truck very clean.Mohanad Q.
Le client n'a pas laissé de commentaire.John B.
Y'all are outstandingDanita Willett J.
Le client n'a pas laissé de commentaire.Keyonna W.
Make sure the rental truck is clean inside and outFreddie M.
Very Courteous and Great Service!!!W Lee M.
Nothing. I had an excellent experience and both reps at The Ugly Duckling were friendly and efficient.Thomas H.
Le client n'a pas laissé de commentaire.Glenna S.
At first I wasn't sure since it is a small antique store at the end of a residential street, but I liked it after I had time to think about it. I will say the Asian fellow was very respectful and professional. He is a good representative for the company.Richard K.
I had a good experienceTimothy C.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Andy E.
Le client n'a pas laissé de commentaire.Yongchi X.
Le client n'a pas laissé de commentaire.JC L.
The jack on the trailer did not work properly to raise up for connection with my vehicle. Inhad to pull up on the jack while the attendant cranked it in orddr for the gear to engage and allow the stand to raise up. This took about 10-15 minutes just for us to hook the trailer up.Charlie B.
Friendly workers.Jurgen H.
Le client n'a pas laissé de commentaire.Syed A.
Le client n'a pas laissé de commentaire.Vickie S.
Very friendly and helpful customer service. Equipment clean and in excellent condition.Reginald W.
Awesome jobScherer B.
Doing a great job, very friendly, helpful, and ready to help.Brenton H.
This was not our selected location for pick-up.The first preferred was changed without any notification. Then the person delivering the truck to new location did not leave the keys. The owner was not remorseful or helpful. Your representative, Stacey, in Louisville, saved the day. She was responsive and helpful. She is a rock star and deserves recognition!amy C.
The original U-Haul location that I was assigned to return my auto transport turned me away without any notice saying their lot was full. I had to hold on-line on Saturday, August 15 for 45-minutes to connect to a representative who re-dispatched me to the Ugly Duckling. Here, I was greeted with speed and respect.John G.
I would recommend to a friend IF they were going to drop off during business hours. Difficult to find a place to return the vehicle. Tight space. Easy drop off procedures, drop boxes clearly marked.Cheryl S.
This location offers outstanding personal service, clean trucks and always â€œgoes the extra mileâ€ ! Merci!Timothy M.
Le client n'a pas laissé de commentaire.William D G.
Le client n'a pas laissé de commentaire.Daniel M.