Le client n'a pas laissé de commentaire.THOMAS M.
Customer Reviews for The Ugly Duckling
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lexington, KY 40508
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 10h am à 6h pm
- Ven - sam : 8h am à 6h pm
- Dim : 10h am à 2h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I use this location often and I've always been very satisfiedJESSE S.
I was surprised. The vehicle was well maintained and the manager was really polite. I didn't expect this from a business offering uhauls.GWENDOLYN P.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.MONICA M.
I had to change my reservation time 15 minutes before I was supposed to pick up my truck, from 10 am to 1430. When I then went to the pickup location and was about to turn in to the parking lot, 8 minutes before my now new reservation time, I got a call saying I had to go to a new location to pick up my reserved truck. Upon driving the extra 15 minutes to the new location and arriving before the now second new time, 1445, I was supposed to pick up the RESERVED truck; I watched another customer driving away in a truck. After entering the establishment at the location to verify my RESERVATION, I was informed that the individual which had just departed had taken the truck I was meant to pick up, by order of a uHaul dispatcher. I was then given a third location N additional 12 minutes away to go pick up another smaller truck. After finally having been able to pick up a truck I ended up missing the appointed 1800 return time, since of course I had only 2 and a half hours to complete a job I assumed would take 3 and a half to four hours including the return of the truck, and was also charged an additional mileage fee due to the fact that the original estimation was for the first pick up location which was closer to the hauling location.Drew G.
I can't think of anything. The Gentleman at The Ugly Duckling was incredibly informative, helpful and accommodating. Will definitely look them up first if I ever need another vehicle.ADRIANNE G.
Le client n'a pas laissé de commentaire.ROBERT M.
Pretty easy and straightforwardâ€¦ no crazy fees just state taxes added at the end which was to be expected.BRADLEY SCOTT N.
Le client n'a pas laissé de commentaire.STEVEN P.
Le client n'a pas laissé de commentaire.HEATHER H.
Le client n'a pas laissé de commentaire.Larry T.
Le client n'a pas laissé de commentaire.DYLAN W.
Le client n'a pas laissé de commentaire.PAULA T.
Poor customer service and communicationAutumn K.
Put tires on the trailers!!!!CHRISTOPHER B.
Based on the pictures when booking, I expected the furniture dolly to have handles like a regular dolly so that you can recline furniture. It was just a rolling cart.KEERTHANA K.
The service was great. The problem was figuring out where to park while checking in.BRYAN S.
We were upset our location was moved. You stated someone called and left a voicemail regarding location of pick up. No missed call or voicemail was left at all. Made for a stressful pickupMerrilyn L.
The gentleman who assisted me was a big helpBetty F.
Ugly duckling has got to be the best place to rent uhauls. The owner is fantastic workerDO HYUN Y.
We dropped off afyter hours, so I never really saw anyone. They were very polite and helpful on the phone.Tim A.
Very nice peopleLENORA B.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.christopher M.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.Kurt E.
Everything was great! Will definitely use again if the need a rises. MerciKAREN W.
Le client n'a pas laissé de commentaire.Jennifer Y.
Le client n'a pas laissé de commentaire.AUSTEN M.
Le client n'a pas laissé de commentaire.CINDY W.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.JAMES M.
The return lot was located off-premise and difficult to locate. Thank goodness, I had the manager's assistance which was very helpful.WILLIAM C.
I love how everything is clean and good customer serviceSHANICE J.
When I first approached this location it was not apparent where I should park my rental. The staff was so attentive that they came out of their store location and waved me into the location where they wanted me to drop off. I really appreciated the extra personal attention. Very friendly and helpful staff. After my long haul, I really appreciated the extra help!Theodore D.
Le client n'a pas laissé de commentaire.TERESA J.
It's my understanding that this location cancelled the original contract provided by Johnson Home & Garden in Pikeville thus eliminating the shared commission. That's dirty pool in my opinion.DONALD B.
Very quick, very professional.Tanachat V.
Le client n'a pas laissé de commentaire.PAIGE C.
Le client n'a pas laissé de commentaire.AGNIESZKA C.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.Kelby C.
Le client n'a pas laissé de commentaire.SAMUEL L.
Service at the Ugly Duckling was excellent. The staff were incredibly helpful and answered all my questions with a great deal of patience and a clear know-how around the rentals they supervise. They brought the truck out to me in a very timely manner. From check-in to driving was less than 15 minutes. On returning the truck, staff were out and ready to assist me immediately, even though I returned the truck earlier than anticipated. The location is just outside of downtown Lexington, yet very close to the interstate, an added bonus for convenience's sake. I couldn't imagine a better rental experience.EDWIN JOHN F.
Only negative is parking and the equipment is several blocks away. Otherwise, great experience!JEAN S.
The rental location was great. However U-HAUL prices are outrageous! U-HAUL advertises 19,99 $ a day rentals which is misleading at best and false advertising at worst. My price for 6 hour rental was 79 $plus mileage with total price of 112,51 $ and 24 $for gas which I bought before returning the equipment. Ridiculous!Charlotte R V.
Shitty service and a shitty company. Go **** yourself stupid ****Dustin B.
Le client n'a pas laissé de commentaire.Samuel B.
Le client n'a pas laissé de commentaire.Ethereal B.
They gave excellent suggestions on how to get where I was going driving the truck. Very helpful and polite.ANDREW B.
Le client n'a pas laissé de commentaire.RANDALL M.
Le client n'a pas laissé de commentaire.Timothy A.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.LANA V.
Great service, A+BRADLEY K.
Le client n'a pas laissé de commentaire.Grace C.
They offered to pickup the U-haul which was great, but they didn't have anything for me to sign or a receipt. This sort of made me uneasy until I received my email receipt. They gave a piece of paper to write the mileage and fuel on for my records but I think that process could be a lot better.Anya P.
The return policy was a little much. At checkout, the instructions should be shared. The keys were already deposited and then I needed to take pictures of the sped o meterâ€¦ that is my only suggestion.NATASHA C.
Le client n'a pas laissé de commentaire.Francisco C.
Le client n'a pas laissé de commentaire.Amy Y.
The staff were very friendly and helpful!Emily L.
Great experience getting out UHaul Truck, though it would have helped if they hadn't closed 15 minutes early so we could have dropped off the truck in person. I would definitely still recommend this location to friends/family.JONATHAN R.
Le client n'a pas laissé de commentaire.DANNIE N.
Le client n'a pas laissé de commentaire.Zachary B.
Thank you!!DENISE L.
The location of the stored equipment was at a different location as the office. The agent was very helpful and friendly.ROBERT S.
Le client n'a pas laissé de commentaire.SUSAN L.
The truck I used yesterday needs to be retired. The entire thing is beat up scratched, leaking water inside the back and sounds awful while driving. Keeps idling while sitting at lights and used WAY more gas than one I used the same size a few weeks ago.Jewell B.
Le client n'a pas laissé de commentaire.JENNIFER A.
Le client n'a pas laissé de commentaire.PAUL K.
Le client n'a pas laissé de commentaire.ASHLEY B.
I thought that the Mobile pick up would be faster but, Using the mobile pick up takes a lot longer than expected. Maybe have the secondary contact when originally reserving.Courtney S.
Outstanding service and smooth operations; trucks were a little old but worked great.DANIEL D.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.JOHN G.
Ugly duckling went above and beyond to help me with everything I needed. They are the definition of customer service!IAN B.
They did not have the size truck I ordered and did not notify me.PAULA H.
Le client n'a pas laissé de commentaire.Birgit C.
Excellent customer service.DAVID T.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.GLENDA F.
Great service and great people.GLENDA F.
Great crew at this location.Mark C.
Le client n'a pas laissé de commentaire.Rick S.
Great customer service!!MARK P.
Le client n'a pas laissé de commentaire.KRISHNA M.
Friendly, efficient, quickJohn B.
Le client n'a pas laissé de commentaire.BYAMUNGU M.
Le client n'a pas laissé de commentaire.ELIZABETH M.
Le client n'a pas laissé de commentaire.Diego P.
The Auto Transport was in a different place (okay no big deal) but after I hooked it up to the Uhaul and then loaded my car, the difference between the ramp and the transport rails almost ripped a rocker panel off and the front of the transport scrapped into the trim on the front of my car (factory car, no modification). Have it on video, too.Nathaniel M.
Check all tires for proper inflation. The right rear tire was significantly different from the other 3. In the message center display of the truck, the other 3 measured in the mid 70 psi range and the right rear measured in the low 60's psi. Also, there was a problem that was noticeable after driving the vehicle and using the brakes for a bit. It seemed as though once the rotors became hot during use, they warped and braking caused a shaking sensation of the steering wheel that was very noticeable at highway speeds and less noticeable at city speeds.Joe Q.
Le client n'a pas laissé de commentaire.STEPHANIE Q.
The store owner was nice and helpful.Kayla W.
Excellent, professional service. Great access and availability. Highly recommended. Above and beyond!!!DIXON E.
Left brake & turn signal didn't workBOBBY S.
Le client n'a pas laissé de commentaire.RENATA B.