Évaluations des clients The Underdogs Unlimited

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Underdogs Unlimited

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Brittney M. le

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Kerry Rhodes was extremely rude and disrespectful. He charged my account with unauthorized fees. Nothing was ever said to me when I dropped the vehicle back off in regards to any additional charges being applied to my account. I called back up to the place to speak with someone and Kerry was very rude and informed me I was wrong and lying. I will never rent from this establishment ever again. The customer service I experienced was horrible and demeaning.

Stephen V. le

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Amazing price and customer service

Patricia B. le

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I only had one problem was that I could barely reach the gas pedal with the seat all the way forward I'm only 5' 4 Never had that problem I would suggest putting something in the truck for people that need to reach the gas pedal that they can put the hind their back to push them forward a little more

michael E. le

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Le client n'a pas laissé de commentaire.

michael E. le

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Kerry was very helpful and certainly an asset to this location and the Uhaul reputation.

Lourdes C. le

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I was charge 25.00 for leaving a gas receive and theirs flyer. They asked if I upload pictures of the truck. I was never advice you wher going to charge 25.00 dollars for a piece of paper. I will never use your service again.

Gregory W. le

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You only gave me 93 miles to get from Austin to San Antonio it was 120 from location to house. That needs to be looked at unsat

Briana K. le

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Drop off was just a box, no representative was there.

Debora P. le

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Le client n'a pas laissé de commentaire.

Gabrielle C. le

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Not an ideal parking lot, since the businesses are close together. Hard to park the uhaul in a safe spot. Additionally, the actual truck did not seem in good condition. There was something wrong with the engine or transmission, when we turned it on and any time we accelerated it was deafening. It sounded like it was about to burst or something!

Tyson G. le

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We had the truck for 3 hours and moved a brand new clean sectional. They charged us a $25 cleaning charge because there was "debris" on the floor. Supposedly they sent us pictures on our receipt and said pictures were not there. The man was not helpful at all. $100 to have a 15 foot truck for 3 hours. Ridiculous.

ILEVIA S. le

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When I called to make my reservation, I believed that I specified that I wanted to pick the 10 foot truck up at 3817 Parkdale Street in San Antonio. Because I don't have a vehicle, I was already having to ask someone else for a ride & help loading the truck...for which I had no money to pay them, being on a tight budget. Yet, I needed to move my belongings closer to me. As it turned out, I had to go 15 miles out of our way to pick the truck up at the 6923 W. Loop 1604 location. Though I was given mileage credit for the inconvenience to me, the extra distance added more inconvenience to my help's busy schedules. After returning to Temple...Sunday, November 18th, I received a notification to return the truck to the location on Range Rd., which is even further away from the 2 locations I was told I could drop the truck off at when I returned it. On any given day people are generally busy, & or simply unavailable for whatever reason...on a "football Sunday" it's almost impossible to get help unloading & returning a truck. Again, my budget was very tight, yet, I had to get this done a.s.a.p., & be ready for my 10-hour workday Monday morning. When I made the reservation, I was quoted a total of $180.00 for the truck, which included a $10 fee. At the pick up location, I was told I'd be paying $198.00 AFTER TAXES. No on had mentioned the addition of any tax prior to that moment...yet, I needed the truck THEN! When I returned the truck at the Temple location, we were all pressed for time, so I had to leave & stated that the receipt could be emailed to me. I was told that I was to be billed by the pick-up location, then I was told that I was to be billed at the drop-off location (which made more sense). As it turned out, it almost wreaked havoc on my account, because the payment didn't clear as quickly as it should have (based on the timeliness of my financial institution's processing practices/protocol). I had kept checking my account balance to take care of other things (knowing what I had to work with)...I thought the amount had already been deducted & it hadn't. By the time I realized this fact, I had to make a quick adjustment...By The Grace Of God I was able to avoid added fees. Yet, I did have to pay for the adjustment. IN THE FUTURE It Would Be Good Business Practice To INCLUDE TAXES & ANY OTHER ADDED COSTS WHILE QUOTING RENTAL CHARGES...Whether On An Unlimited Income Or Strict Budget...It Shows Genuine Concern To Customers. The Practice of Having Customers Pick Up & Return Rentals To Out-Of-Their-Way Locations Is Un-Ethical & Overrated.