fine
Lorna M
Customer Reviews for The UPS Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The amount is too much for the distance. Kindly be considerate and reduce the fee of your service. not that you provided a driver, we drove this vehicle by ourselves, so i do no see any reason why it should be that expensive. i spend close to $700. That doesn't make sense to me. However, the service is smooth and good.. REVIEW YOUR PRICE. Merci
Olumayowa OYa, some company. Arranged to have the truck one month in advance. Got to depot to pick up truck. CLOSED !!!? Had a moving crew sitting in their vehicle for 1,5 hours. While on phone for an hour , I took a chance driving to another U-Haul depot and there was a truck. I mean, your service operators just kept transferring me, precipitating another 20 minute wait. I used to be in service industry. That was the epitome of poor service. Another family went through the same thing as me. They were sitting there waiting, on hold. Incidentally, the gentleman at the U-Haul depot, where I rented the unit was first class.
Dean UNeeds a bigger space Congested
James GTrailer was not swept and had water in the front corners I noticed when I swept it out. Trailer leaked and some of my contents got damaged. The gentleman at the counter was very nice.
Heather CGreat Service as Always
ROBERT EExcellent établissement
ROBERT EGood location, good lot, good hours
Mark WNothing negative to say about the drop off location. Seemed fine, and the person there was very helpful, their time was appreciated.
BRADLEY Tright away as soon as i called it was pleasant. From the lady that took my booking to the dealer who rented me my trailer. my experience was positive, good, kind people. thanks a lot.... Gary DEAN.
GARY DConsidering most of my stuff was wet truck leaking somewhere
Leonard SPersonnel amical.
Rene LFriendly and knowledgeable staff. Definitely returning to this location again.
MARVIN MExcellent help
ROY FReally good service, thank you for everything
Tomas GFrom begging to end it was great. Robert was excellent from Grand Lake Road
Robbie BGreat Service
ROBERT EGreat rental experience
ROBERT EHave a local phone number to contact
Kenneth PExcellent equipment, friendly staff.
Keith BAwesome . Great people
Adam BExcellent experience. Always reliable equipment.
Keith BWorker was really friendly overall good experience dropping off the trailer
Johnathan MIf it wasn't for lack of options, I'd never engage uhaul ever again in my entire life. Absolute piss poor customer service or customer concern. Though this review may not be location specific; I'll take any opportunity to put this incompetent losers on blast. I had a 26 foot truck booked a month in advance, with movers scheduled to arrive at my residence the following morning. I received an email less than 24 hours notice for pick up that no truck was available in my area. The alternative was for me to drive 3 hours away to pick one up at another location. This was unacceptable in my opinion. I basically was forced into using a 12x6 tow behind to move my entire family. I had to take extra days off work and make as many as 10 trips to ensure i had everything successfully moved. Basically I was told too bad, the current truck renter extended the use and was given a 50 dollar credit. Think twice, look into alternative options because there's no guarantee your rental will be available when you actually need it. Absolutely horrible experience and I'd never recommend utilizing uhaul to anyone.
Stephen PThe guy at the counter was very friendly and helpful. The cab of the truck was a bit muddy. I don't care, and didn't complain about it or bring it up as I wanted to get going, but when one is expected to bring it back clean, it's hard to know how tolerant the receiving side will be
Karen BNo one was there for drop off or Monday ti talk to anyone.
diane rThank you!!
Jennifer MTruck share is a great and convenient idea
Laurie MNothing, the employee was very professional. The 4x8 trailer towed very well behind our suv.
Thomas TAwesome experience
Dianna BOnce we got on the road we noticed the back left brake light and blinker were not working
John MGreat customer service by uhaul over the phone when there was a mix up with my booking.
Jessica MGood dealer to rent from.
Robert GAs always greats service and helpful ideas. This time and the first time moving a piano for my grand daughter. Merci
warren mNo dealings with personnel, just dropped the uhaul and handed in the key.
Maikell Lwindows were very dirty hard to see out of
Eldon SThe only complaint is that they are trying to charge be $52 in fuel for 12 miles of driving.....not happy!
Linda MWe had an issue when picking up the truck which was our end not yours, we called and the lady was wonderful in helping us work through the pickup. Kudos to her for her patience with us. She was amazing. The drop off process went smoothly, loved being able to complete it ourselves.
Brad DThe store owner and location were excellent. The mileage rate was too high. I was seeing 0,89 per kilometer, and instead was charged 1,4 a kilometer?! Also the 19,99CAD pricing is vastly understated. I think honesty is important in customer relationships. I will struggle to justify using Uhaul again, and on a personal note, I may try to find all alternatives before using simply on principal. Bait and switch, false advertisement, and price gouging (ALL UHAUL's STRATEGIES). UHAUL needs to fix it's corporate approach before I use them again.
James SI booked a 15 footer for 2 days 3 months in advance. Got a call that week that I may have to pick up from a different location. Ok that's no bigger. Wee of I get a text I may have to drive 2 hours. I called and they told me it is 200kms away. I told them that is not possible. They told me they could get me a slightly smaller one so I said ok. I got to pick up and they changed me from 2 days with a 15 footer to 1 day with a 10 footer. I was setting up an event and did not have nearly enough room to fit everything and then tear down took hours or using vans and trucks because I had to have the truck back. Even though I booked for 2 days.
Brandon Fcustomer service was the worst. Not helpful or informative on exact details provided.
Matt WFirst time renting a Uhaul truck. Awesome service. Would highly recommend to everyone.
CLEO WGreat U-Haul Dealer
Robert GI want to commend the UHaul personnel in Keltic Dr as he is very friendly and kind.
CATHErine CGreat location to rent from
Robert GLove this place.
Andrew MThis was the worst experience I've ever had with moving. The truck was not where it was suppose to be, the workers were rude. I was charged wayyyy more than expected. Overpriced for bare minimum
Cheyenne EVery. Bad. Service. The. Commmunation. Between. Myself. And office. Personnel. Very. Bad. Have. Them. My. Information. When. I regestered. For. Truck. Such. As my. Credit. Card. Info. Which. I confirmed When. The. Primary. Driver pickedUp. The. Truck. He. Had. To. Pay. For. It. They. Said. I did not. Have. Card. On. File. Which. I. Had. I would. Suggest. You. Educate. Your. Personall
annmarie dGreat customer service and always friendly.
Trevor NOur ramp did not work. We had to get road side assistance to fix it. We were not about to use it all day. Not impressed at all.
Ronald BGREAT SPOT TO RENT AS ALWAYS
Robert GGood Location to Rent From
Robert G