They could not find the reservation that I made on U-Hauls website, and it took me over an hour of them searching before they agreed to rent me a vehicle as a walk-in.PAULROBERT K.
The Valley Vintage Shoppe
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Melissa Y.
They opened an hour after my reservation. Were rude, didn't have a clue how to give me a paper receipt... wouldn't help hook up the trailer or go over anything with the trailer. If I had know of another place I would of gone there. Horrible experienceScott M.
Not sure what to think. I handed the key over to a woman behind the counter of an antique shop. She was polite but I think she was filling in for the U-Haul representative, so I didn't get to see the location. I'm not happy that U-Haul decided to change the drop off location on me without my approval and charge an additional 97,55 $ becuase I was two hours late return the truck. Apparently, I don't get a say so on where to return the truck.Mike S.
Vehicle had not been cleaned before pickupwhen I mentioned it the girl told me we didn't get to it yet,but it wasn't recorded.ihad to clean up afterwards or I would have been charged.i should get the cleaning feeJoseph M.
Le client n'a pas laissé de commentaire.NEILFRANCIS D.
Le client n'a pas laissé de commentaire.Vicki E.
Lady that owes the shop was really great working with us on pick up time. As she didn't open up until 11am but we needed to leave way earlier. She opened up to let us get the trailerSHEILA C.
The agent was very friendly and helpful.RICKY C.
Le client n'a pas laissé de commentaire.Karz W.
It was the second time I've rented from them and they were very professional, courteous and friendly! It ended up costing me over 250 $which I hadn't expected at all .... EC ShifflettEARLCLARENCE S.
Le client n'a pas laissé de commentaire.regianld C.
The service was good my wifi was slow otherwise very satisfied.David K.
Le client n'a pas laissé de commentaire.Betty M.
I was given a pick up location an hour from where I requested.Marlin L.
Le client n'a pas laissé de commentaire.Rebecca D.
nice people, nice truck outrageous price !! I will never do this again for sure , what a ripoff !! I had a pickup for less than the time I asked for (2hrs) only had it for 1. 28 miles total usage 55 $ !!!!!!!! OUTRAGEOUS !!mark G.
I was harassed all day with repeated calls demanding I bring the van back, "and that it was in my best interest to hurry the hell up" I rented the van for 24 hours and after 12 the harassment started. I didn't get to complete the move and had to rush it back. I was treated like a criminal. There is no reason that I should have been treated this way. The lady took over an hour to figure out how to rent it causing me to pay fees for not checking out of the hotel room on time as I was hours late at this point. Non of which I said one word about and remained positive and helpful despite the costly inconvenience only to be hounded at and threatened and treated like garbage before the rental was even due back. Unbelievable how terrible this experience was. I lost out on 200 dollars and didn't even get accomplished what was needed and subsequently I lost the location I intended to move to and had to hire a moving company to move me again for another hundred dollars and now I'm back temporarily living in a hotel until further arrangements can be made costing me an additional 400 dollars and I haven't even spent the money I will have to spend to move yet again whenever I am able to find a place because I now have to restart the search. All in total and in all seriousness I have so far lost right at 700+ dollars and that is being very conservative all to move a studio apartment worth of belongings because this woman harassed me and scared me with threats and demanded Igget back to her. She cost me so much not just financially it's unreal and I don't even want to think about it any longer. I will never rent another uhaul vehicle again for as long as I live and I can't even count how many I have used over the years. Never again. And I will recount this story to anyone whonwants to hear it whenever I see an orange truck or someone utters this brand within earshot from me. I can't believe all of this has happened to me. I was so excited to move to my new place and after I was so kind and patient with her as she struggled to rent it out. She even totally forgot to take payment and I had to remind her to take my money!!!!! And still treated me this way. Dispicable.Derek D.
The person who helped us with pickup was friendly and super helpfulPaul B.
Keep up the good work.Cory A.
Staff was super friendly and very helpful. Easy in and out and quick as well. Easiest rental experince I had in years.Robert M.
I personally don't think there is anything to improve! That was without a doubt the most positive experience I've ever had! Prompt, professional, sincere, educational and very pleasant! Sincerely!Earl S.
None neededJeffrey K.
Le client n'a pas laissé de commentaire.Dave T.
Good service!robert E.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Guy W.
Le client n'a pas laissé de commentaire.Wilma T.
Le client n'a pas laissé de commentaire.Jeffrey K.
Le client n'a pas laissé de commentaire.Virginia R.
Very pleased just the way it was!William B.
great service, excellent communication and availabilityCarly C.
Nothing very polite and explain in details about the rental do's and don'tsMelissa Y.
Very easy to pick up the equipment. Sherry was very helpful and got me on the road quick!KEVIN H.
Had no idea of the mileage charges, so a 20 $rental became 85 $;, what a crock of shit. Never use uhaul againPat M.