Customer Reviews for The Watering Hole At Smith Lake
(Concessionnaire U-Haul dans le voisinage)

56 évaluations

5030 CR 214   Keystone Heights, FL 32656

(352) 473-5908

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 11h am à 5h pm
  • Sam : 9h am à 12h am
  • Dim : 1h pm à 5h pm
Heures d'ouverture spéciales
  • 12/7/2021 - 12/15/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(352) 473-5908

5030 CR 214
Keystone Heights, FL 32656

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 11h am à 5h pm
  • Sam : 9h am à 12h am
  • Dim : 1h pm à 5h pm
Heures d'ouverture spéciales
  • 12/7/2021 - 12/15/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B. 
Évaluation :
5

Very friendly and easy process at this location. Will use again!

Patrick C. 
Évaluation :
4

They need dolly stands to help with raising the trailers

Tangy N. 
Évaluation :
5

Nothing. Service is first-class, and you can even stop in for a cold one! Sandy at the Smith Lake Watering Hole was great, as was Logan Lamot (U-Haul Manager) who helped to clear up a minor price discrepancy.

greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian O. 
Évaluation :
2

I'm not sure if the problem is with the location or the online reservation system. I made a reservation for pick up at 4 pm and received confirmation. I arranged to use a family member's truck to tow the uhaul and when I arrived at the location (which is a bit of a drive from my home) I had to go inside the bar to ask where I pick up the tow trailer. The bar tender was very sweet and helpful but said the women who works uhaul had already gone home for the day. She called her on the phone and was told to tell me that they are closed and I'll have to come back tomorrow. How can I make a reservation and receive confirmation for a pick up time that isn't even possible if the location is closed? It was a waste of time and threw off my moving plans and help. The next day I called uhaul to confirm location was open and the bar tender answered and had to put me on hold while she found the uhaul agent. I returned to the location and the pick up was smooth but the process as a whole just seems very disorganized. The online system should not allow customers to reserve a rental if the location is closed.

Corinne L. 
Évaluation :
5

She is so sweet and has LOTS of patients and goes out of the way to help you with any concerns you might have I would like to THANK HER so much for her kindness and help💜

Tammy P. 
Évaluation :
5

Great people to work with. Very friendly.

Carl D. 
Évaluation :
5

The U-Haul folks at the Watering Hole at Smith Lake were great and made the whole pick-up and drop-off process very easy. Plus, you can stop in and have a cold one if you like! Totally recommend.

greg S. 
Évaluation :
3

There wasn't anyone present. I just dropped the key in the box and left.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

micheal J. 
Évaluation :
1

Filthy nasty place out in middle of no where. No one there when I arrived, had to call and have drop off recorded over phone and disconnect trailer my self.

THOMAS G. 
Évaluation :
5

The location was great. Uhaul was terrible with how they would allow me to return this vehicle. I may opt to never use uhaul again

THIAGO L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arabella L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david L. 
Évaluation :
3

Since we were moving our Daughter from Starke to Gainesville, it would have been nice to actually pick the moving van up in Starke, and not the Lake Geneva Area. This added 21 miles to our total travel miles. At least we were able to get the truck the night before, so we could meet the movers who volunteered to help us, early the next day. The lady from U-Haul that called us the next day, was very nice and gave us some mileage credit. Thanks for the help.

CINDY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie B. 
Évaluation :
5

This location should be open more hours 12 till 3 Is too short

nick R. 
Évaluation :
5

all was good

david L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vicki W. 
Évaluation :
1

Recommend finding a different location in 32656 zip code. The "Watering Hole". was not staffed at 6 August at 2:45 p.m. when. first attempted to drop off. I went back on Saturday 7 August at 10:30 a.m.. Again one was there. I called their phone no answer. I called Fayetville where I rented it and was told to download an app (which would have added another 20,00 $ to my bill. Pick up was easy. Drop off was ridiculous.

Kenneth S. 
Évaluation :
2

Truck was old. Had 165k miles and broke down fully loaded, 25 miles from our starting point.

MICHELLE B. 
Évaluation :
4

Excellent

Saul B. 
Évaluation :
4

This location was a good place to pick up the U-Haul as far as the people went but U-Haul really disappointing me with my drop off charge me 67 $for an extra day that I didn't use an extra miles that I didn't drive and when confronted about it only returned a portion of the amount very disappointed I had to go through my bank to get the money back this did not happen at this location it happened in Orange city with a general manager phyllis Slayton lied about the day I drop the truck off and the overage miles and he's not fit to be a U-Haul manager or represent U-Haul in anyway

Matthew P. 
Évaluation :
1

Size truck reserved not available here, or at other locations who said they had what we needed, so took the only available , smaller truck, which put us in a bind. We couldn't move all our furniture! . Also, pickup times were not reliable and had to change our itinerary twice which became a disaster and an inconvenience with our move. Everything was not a smooth nor reliable process. Service where we picked up the only, smaller truck, was great. They were great! But I will never use Uhaul again! Think Penske will do next time.

Dorothy M. 
Évaluation :
5

Location was great. Online information inputting is ridiculous.

Roy G. 
Évaluation :
1

The truck was parked way behind a bar, out in a field. I ordered and paid for a dolly but it was not in the truck. The business (bar) was not open when I picked up the truck and it took me 45 minutes of my rental time just to find the key, retrieve the truck and figure out where to park my car where it would be safe. When I checked out the person told me that I owed 6 $in gas so since they forgot the dolly that we were square. It wasn't a pleasant experience.

Christine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
5

Not a thing ..... Perfect1 Personnel were Top Notch and Extremely personable and helpful! Continue doing the same!!!

THOMAS S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mackenzie P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Everything went smoothly, able to pre-register on line and utility trailer was ready at 12 p.m. as promised. Extremely pleased with process and service.

John M. 
Évaluation :
3

Hire people who know how to do the job without attitude. We were paying for a service so your employees should treat the customer with respect as well as if the original place does not have all the equipment it is up to the area rep. to make sure they do.

bart H. 
Évaluation :
5

Easy drop off

Darrell B. 
Évaluation :
5

Sandy and her associate are very pleasant and professional. I appreciate their kindness. James Work Keystone Heights, FL.

James W. 
Évaluation :
1

Drop this location as a licensed/authorized dealer. We made for and paid our reservation more than a week in advance and none of the additonal equipment (dollies and furniture pads) were available. We then spent the next 2 hours on the phone with Uhaul to locate the needed items which we were not able to actually get until the next day delaying our move extensively. On top of it, we were then charged an additional add and for a new rental for the missing equipment.

Matthew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melanie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory F. 
Évaluation :
2

The lady there did not want to accept the trailer because they had a party scheduled for that night. Said the only way she would take it was if we parked it way down by the tree line next to the water. She really wanted me to take it to a different drop off place.

Betty R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
2

Can't comment on this location since it was not open when we arrived at 11:19 am even though the hours listed showed them open 11:00-8:00pm....go figure

William L. 
Évaluation :
1

I was told by several people “Take off your mask! Take off your mask!” when I entered to drop off the keys. Sorry, with COVID out there, I'm not taking any chances. I felt extremely unwelcome, gave the keys to someone and promptly left. I knew there were a lot of anti-maskers out there, but it caught me off guard to actually meet some.

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ginny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

Very nice and friendly. Cute little store on the lot has everything you need!

GARY H. 
Évaluation :
5

Excellent customer service. Very easy to deal with.

Dan G. 
Évaluation :
5

Great folks. Would recommend to any folks.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Non les évaluations ont été soumises pour cet établissement.

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