Le client n'a pas laissé de commentaire.
Caleb R.
Customer Reviews for The Worm Bookstore
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I have dealt with this location for 3 straight weeks and he (Mike?) is outstanding! I have dealt with many people over the years and he knows how to treat and take care of his customers.
Mark W.I rented a trailer to move some restaurant equipment and upon returning the trailer, I was aware that I would be running about 30 minutes past my check in time. I contacted the Uhaul location and inform the gentleman and to give him a heads up of my situation. He was extremely understanding and more than generous for allowing me to run a little bit over my allotted time. Thanks for all you help. I will definitely rent from this location again. 5 stars
Robert T.Michael is very helpful. I have used him many times over the years. I recommend him highly.
Richard M.Mike is outstanding. Called me in advance and informed me how to return the truck.
Mark W.there was no name of the business any where so as to make sure i dropped at correct location
richard B.Very quick return and attendant was outstanding . Much appreciated!
Mark W.Customer service, clarity, location, checking in and out were all exceptional, due to the Manager Mike! I highly recommend this location due to the great quality of service. A big thank you to Uhaul!
David H.Gentlemen got me checked in quickly. He explained the walk around app, and verify fuel on board. Highly recommend the location. He even took a minute to show me the location of keys for a check out when office is closed
Odin M.Dropped key in drop box. No interaction.
Cynthia N.Very professional. Trailer was new and in excellent condition.
Robert E.Great owner/operator
Carlos M.Best U-Haul service/manager!
PAUL M.Michael was awesome!
Karen S.Truck had some damage that could not be repaired before I took the vehicle.
Raymond S.Micheal was so easy to deal with. Very helpful and knowledgeable.
Rod S.helped with everything was great
Richard R.Nice place and helpful staff
fred T.6 moving blankets were supposed to be a part of my rental and when I discovered the attendant had not provided them, after I left, I called and requested they be placed someplace that I could pick them up given the time the location closes. The blankets ended up in the interior of the building where I was unable to get them. Had to go buy blankets and spent about 3 times as much as would have been necessary if all equipment order had been provided.
Renee O.Need a bookworm sign outside
Judy H.Rien
AL B.The worm bookstore is the best! I travel past 2 other uhaul locations every time I rent. (At least once a month) just because I enjoy the owner
ANDREW K.The agent was very friendly and helpful with everything. He made the process simple for me and made himself available if I were to need anything. I was able to extend my rental with zero hassle and I can't express how impressed I am with the professionalism. I'd recommend this store to anyone.
Mathew N.Absolutely nothing this location is an excellent place. The customer service goes above and beyond.
STEVEN L.Micheal is very experienced as he has been renting U-Haul equipment for years in Sedona before relocating to Camp Verde. Rental process was smooth and quick.
Jack W.Using U-Haul was a nightmare! I rented the truck for my niece to move in with me. She lived 209 miles away. I tried to make this as easy as I could for her. That poor girl had issues from the beginning. I had to extend the time to pick up her truck because her father was running late. They go to pick it up and that truck was given away. That place sends my niece to another location 1 hour away. She arrived and they had no knowledge of her picking anything up. She had to call the U-Haul place that had sent her there and they realized they sent her to the wrong location. She had 30 min to get to the 3rd location that was another 45 minutes away. If she doesn't make it then they will give her trick away. She was finally able to pick up the truck at the 3rd location. In that meantime I am calling U-Haul to figure out why this is happening. They had no explanation except I had originally extended the time if the first pick up but they kept stating I was late. She also did not receive a dolly that I requested for her. I also used my pay info on the app for all of this but yet they made her pay at the 3rd location. I couldn't believe the stress this caused for something that should have been easy. Even after she picked up the U-Haul, I received a phone call from U-Haul that was wanting to change the drop off location. We dropped off the U-Haul the second we unloaded my niece just so we could be done using the truck. That was the most unnecessary chaos that should never have been an issue. I've never used U-Haul in the past but I would never use them ever again either.
Toni F.Very helpful owner, answered all my questions. Made sure the trailer was in great shape and I knew exactly how to tow. Thanks Tim Bagby
Tim B.SUPER AMAZINGLY AWESOME!!!!!!!!!! Best U-Haul EVER!!!
Adrian D.Michael was very knowledgeable and helpful when I picked up the trailer. No recommendation for improvement. Quite satisfied.
Bill L.Everything went smooth. Equipment was available and ready to connect. Checking out as well as checking it back in was simple and fast!
Omar R.The drivers side wiper was not attached correctly. It came loose during drive through heavy rain,snow and wind. No place to stop on a winding mountain road.
richard K.Quick and easy pickup, solid product, simple drop off.
Gary S.Lower your rental rates!
Kenny S.Everything went smoothly.
Bonnie N.Mike is a gentleman who looks after his customers well. He has a large inventory and it's all clean and in good condition. I highly recommend him.
Peter K.The best place to rent in the Sedona/Cottonwood area.
Jeffrey F.The gentleman I dealt with was awesome!
Ken K.Corporate: stop hassling Mike E. He is the ONLY reason I patronize U-Haul in the first place. He (the Worm) has done more goodwill for your customers than the next 5 competitors. Treat him right.
LANCE W.the best
Michael S.Michael is awesome! Equipment in excellent condition. Service rapide et convivial.
Cindy G.Everything was great and the gentleman working there, I believe his name was Mike, explained everything perfectly. He's been doing this for a long time. Great location and selection of tucks and trailers.
Jordan M.We would definitely recommend Michael at this uhaul rental location to others. He has had to help us fix 2 mess ups in the recent past all caused by uhaul and not Michael‘s fault. But we would not recommend uhaul itself to anyone! Nothing but constant glitches with uhaul's systems.
Gary H.Rien
Alfred F.We have rented Uhauls many times in our lives and from Michael multiple times and will continue to do so! Always kind, friendly and helpful. Thank you again! 5 STARS
JEFFREY B.Excellent service and equipment. Thank you.
David A.I picked up on a Sunday so it would be helpful to have a heads-up in the texted pre-instructions that the key locker is outside the bookstore.
Deborah C.He was so friendly, courteous and helpful. I would hands down send everyone to this location.
Steven K.Easy and customer friendly
GREGORY K. Z.The only issue was I picked up a muddy truck and had to drive 10 miles to get this even though had requested a local location. So a clean truck and a closer location so the customer doesn't have to pay the miles to get that truck would be a great improvement.
JAMES C.Only comment is that the Uhaul website had me make the reservation and pick up in Sedona. When we got there, we had to drive to Camp Verde!!!
Jacques H.The clerkmImworkded with was great.
Greg L.I rented in Rimrock and got a call that I had to pick up in Camp Verde although I saw a car trailer in Rimrock.
PATRICK C.We had a wonderful experience and have already recommended this U-haul to a friend. Very satisfied.
Paul J.This location was nearly an hour from where I lived and requested to book from. It was very inconvenient to be moved to a location so far away. I would have preferred better planning or accommodations from UHaul in this instance.
Geoffrey F.well managed
Raymond G.