Customer Reviews for Thee Road Service
(U-Haul Neighborhood Dealer)

77 évaluations

3860 E Interstate 30   Campbell, TX 75422
(I-30 Exit 101)

(903) 454-0995

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 4 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(903) 454-0995

3860 E Interstate 30
Campbell, TX 75422
(I-30 Exit 101)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 4 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

They had exactly what I needed and I got the equipment in a timely manner

william johnson 
Évaluation :
2

The lady helping us was not knowledgeable about the products, couldn't answer any of our questions. Didn't pack the U-Haul with the blankets and dolly we requested, we had to go back to get them after we saw the dirty back of the truck. Had to get the second dozen blankets we ordered from another location. Had to drive the U-Haul back (20 minutes, wasting gas) to have them change the tire because it was literally hissing air from a nail. The lady didn't even bother talking to us about it when we got back, much less apologize for the inconvenience. The guy helping us with tips for loading the car on the tow was nice, and tried his best to assist us and lighten the mood. The second star is there because of his great efforts.

Marilyn Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Sierra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY KING 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S Gannaway Jr 
Évaluation :
1

I had to wait 2 hours for my rental and then in the end I was charged $30 for gas even when I provided a picture and was barely off. I understand I was short but it was by very little. I was given $8 back. I rented a year ago and spent less and went farther.

carolina alaniz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Stangohr 
Évaluation :
5

Keep on with your help and friendly service. 🙂

Alvin Hatcher 
Évaluation :
1

Horrible customer service. The equipment was very obviously not inspected when turned in by previous customer. I had to sit there for over an hour while my equipment was repaired to be road safe.

cecil loftin 
Évaluation :
3

N.D.

Melinda Kinnlns 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Baumhover 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY CONLEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna Roten 
Évaluation :
5

They were so friendly and helpful. I couldn't imagine a smoother, easier transaction.

Cory Paris 
Évaluation :
1

I had a reservation for 2pm to pick up my truck., however when I got there, the gates were closed and when I called them there was one woman working there who said they were closed and that U-haul should have told me that. Fortunately , she was working at that time but it took her 30 minutes to open the gates and let me in. In addition, I reserved and paid for 12 furniture pads but they only had 3 pads to give me. I will not use Thee Road Service again for Uhaul rentals

Chris Patterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah White 
Évaluation :
4

Large lot and more up-to-date facility than pick up location but poorly marked. I'm not sure that I ever saw a U-haul sign.

Steven Whirley 
Évaluation :
2

no one knew what was going on .no one knew where the the key was going to go definitely would not recommend this place

Donald Pierce 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL BUTLER 
Évaluation :
2

They charged me incorrectly and won't do anything about it, also charged my account 15 days after the rental.

Jonathan Meek 
Évaluation :
1

This is a repair center that has a U-Haul office in the upstairs. Not easy to get to and even after I checked in on line was told I did not even have to come inside but had to detour through repair shop to get to office. The only good thing was the young man who came down to help me with trailer hookup.

Ronnie Sharp 
Évaluation :
2

Be more prepared and update operations. Clean vehicle. Don't leave car parts in cargo area. Not timely at all. Very nice though.

Natalie Dignam 
Évaluation :
3

Trailer was filthy on the inside. Was told to leave the lot without lights, and had to purchase my own adapter for the trailer lights from another store.

Sidney Bowman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARL REIMOLD 
Évaluation :
5

All good.

Susan Tremor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Foote 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy creek 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garland Yarber 
Évaluation :
2

incredibly dirty, cluttered office

forrest rudin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommy Parrish 
Évaluation :
4

They over charged me, but was able to rectify the situation.

brad sadler 
Évaluation :
1

Really my experience for this rental was fine except for the pricing. Halfway through the rental, I was contacted by someone from UHaul headquarters (not the pickup location) to check up on the rental. This person assured me that per the terms of this particular contract, as long as I returned the vehicle by 5:00 PM, I would not have to pay for an additional day of rental, even though 5:00 PM was beyond my original pickup time. When I returned the trailer I wound up paying for an entire extra day of rental regardless. I called back UHaul headquarters to complain about this and the person elevated it to management, but I had to wait for management to call me back. It has been over 2 weeks and repeated phone calls from me to ask about it, but UHaul management refuses to contact me. Mind you, this is not a complaint about the pickup location, but against UHaul headquarters who don't keep their word.

John Stangohr 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott Haberstroh 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don Reed 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan Burney 
Évaluation :
1

Attendant was late and had a very poor attitude. He didn't come out or send anyone out to make sure I knew how to hook up the trailer (fortunately I did) which was filthy on the inside. In addition, I had requested 6 furniture pads but they only had four that had not been cleaned. Overall a very bad experience.

Juan Pouscordero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick pearson 
Évaluation :
3

good alternate drop off location.

Hardy Draughon 
Évaluation :
2

Maybe bad timing but the crew was apparently more interested in answering the phone than helping someone standing right there to pick up a trailer at the designated time we needed it. Couple that with the computer not working correctly, the individual not knowing the password to get into the system, and a general attitude that was not conducive to customer service, I was extremely disappointed. I must say we did leave on good terms but I was still disappointed in the experience. Maybe bad timing on my part but it won't happen again.

James Wilhite 
Évaluation :
5

Everything was smooth. Would definitely recommend.

dewayne miller 
Évaluation :
2

I started the truck and the ac did not get cold, I went inside to tell them and they told me it was a new truck and the ac would work. I also had to remind them about the twelve blankets I was supposed to get. I left and drove it to my house and by that time they were closed and the ac never worked on the trip Temperatures were over 100 the day I traveled.

Randy Shaw 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONDA MARTIN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID LINAHAN 
Évaluation :
5

Debra is great

GLENN WIEDENBECK 
Évaluation :
2

I was in a big rush the day I rented. I made the deal on line to save time. It still took about 45 minutes at this store which I felt was to long and it put me late for my wife`s doctor appointment.

John Stowater 
Évaluation :
1

They did not brief me on miles or how much it can be per mule n they did not even know they had a truck in their inventory, plus when I asked for a Dolly they told me they don't carry any n told me to stop somewhere else n get one. On the way out A mechanic found one in his shop outside. I am very disappointed with u haul after being a long time user...never will I use u haul again. Very bad service n got to expensive per mile. A 39 rental ended up being a 270.00.

KENNY LOPEZ 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steven Ragsdale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rashid Lane 
Évaluation :
5

The lady that was running the office was very friendly and was kind enough to stay right at closing time to ensure our rental.

harrell hettich 
Évaluation :
1

When I arrived 2 of 3 car transports were broke. One had a tire off and the other had a strap that was broke. Facility is not very well maintained.

Darrell Boyd 
Évaluation :
3

This was a terrible experience. I wanted the truck in Ladonia, Tx, was sent to Commerce, Texas at 5PM at night by dispatch, was closed, told to go to Campbell, texas ..they were closed. Told to go in morning. Went in morning... Reservation was cancelled. Had to take a bigger truck (only available) and added 50 miles (that $50) to my bill. Overall, Uhaul is not a good experience. The poor dealer was stuck trying to help while dispatch was confused and cost me more than I should picking up trucks that was 30 miles away from me.....

TED MAINES 
Évaluation :
3

Didn't drop off here because of accident. For all I know this location is great - but my overall U-Haul experience has been subpar to the extreme.

HANNAH HENSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Long 
Évaluation :
1

No, very misleading information was given. Took 1 1/2 hours to put my request in three different times. I was on my lunch hour and was late returning back to work. My contract was reveresed without my permission and never was reentered. when i called on 4/18 to confirm drop off i was told i was not in the system. So, we drove from Campbell TX to Marble Hill, Mo without a contract. That is not acceptable! We have reservations for large truck/trailer in July that I have my doubts on renting after this issue. Someone was to contact me 48 hrs from Wednesday night and I am still waiting a call.

PHYLLIS RAGSDALE 
Évaluation :
3

Office could use a cleanup. The ladies were very pleasant and helpful! overall good job.

BOB JORDAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Long 
Évaluation :
5

Monica at Thee Road Service is FANTASTIC. I had a reservation in Sulphur Springs and that dealer never showed so I called for another truck. It was found at Thee Road Service in Campbell 20 miles away. I was told they had been contacted and expecting me. When I got there, Monica had not been notified and the online contract was not working correctly; it was giving her goofy information. She got on line with Traffic and she and Raven worked it out. Monica made sure all the details were correct and that I was getting everything I was expecting. This was a lengthly process. She saved the day and my move!!!!!

judy easley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK MORENO 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GRADY BLOUNT 
Évaluation :
4

The people at Thee Road Service were very friendly and helpful.

KELLY FORTADO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BECKY BREWER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher Richey 
Évaluation :
2

this location was dirty, difficult to find, and horribly marked.

KELSEY HARDY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Baxter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN DARISSE 
Évaluation :
5

These folks worked hard to get me the truck I needed.

Clint Hutchins 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUG MACK 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NERY PALACIOS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID STEWART 
Évaluation :
2

The staff was very friendly, but after charging my card and signing the contract, the truck's gas was only 1/4 (not the stated 5/8) and the mileage had 50 additional miles than stated. I had to wait 1 hour for the truck to be fueled and the mileage could not be changed on the computer so they redid the contract and had to swipe my debit card twice - freezing up funds on my account until the charges that were removed cleared the bank. I was very displeased with this process.

KENNETH BABINEAUX 
Évaluation :
3

The inside was filthy, but the representatives were pleasant.

KAMI KIMBELL 
Évaluation :
2

personnel was friendly, and tried to be helpful but u-hual has their hours listed as 8:00am-5:00pm but the personnel that handels the trucks doesnt come in till 12:00pm wich was a problem becuase we needed to pick it up by 8:30am and although they did make secial arrangments for us to come and pick up the truck at 10:00am we still had to wait on them to get there almost 45 minuets because they didnt show up till 10:45am which was really a hassel so what you can do to improve for the next custumer is require them to be there during the hours that u-hual has them listed

AMANDA ALTAL 
Évaluation :
2

The place I was to pick up the truck first said they would be opened, but never showed up. And then the next place over charged me, because they didn't understand the how things were to work. And it slowed us up about three hours off.

ken nelson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julia Hatfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE BARKER 
Évaluation :
5

get your 2 locations on the same system. I dropped off the equipment in the required time and got a phone call 3 weeks later asking me where i dropped it off at. I dont understand why this accured. Maybe uhaul needs to get it together so people dont get annoying phone calls like this.

Sharon Fry 
Évaluation :
1

I dont understand why i was called and told that i was to pick the truck up in town and then when i get there to pick it up they send me to Thee Road Service. Also, they didnt have the pads i reserved online and they had a bigger truck and so i had to pay and extra 40 dollars because they had a bigger truck than the one i reserved only three weeks before the pick-up date. Overall i feel that it sucked!

MORGEN BEAMS 
Non les évaluations ont été soumises pour cet établissement.

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