Customer Reviews for Theo T Mechanic General Inc
(U-Haul Neighborhood Dealer)

134 évaluations

341 Boul Alexander Tache   Gatineau, QC J9A1M3

(819) 410-1782

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(819) 410-1782

341 Boul Alexander Tache
Gatineau, QC J9A1M3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Aucune photo disponible

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Très satisfait, service courtois, accomodant. Merci Théo!

dANIEL C. 
Évaluation :
5

The first time Ive seen such well maintained trucks. Huge props to the owner! Definitely returning!

Hardeep B. 
Évaluation :
1

Very filthy rental cargo van. Have to clean it up prior to use it. Lots of garbage, left over stuff. Plus on contract there was 3/4 full gas tank but when I picked it up, only 1/4 left. Really gross place, need to clean up "office". There was a crack on the windshield.

Franck B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monique F. 
Évaluation :
1

I was overcharged. I returned the truck cleaner than from what I was given yet I was charged a cleaning fee. Additionally, I was charged an extra 19 litters of gas. I returned the truck with 1/8 tank. The tank holds 155 litters of gas. 1/4 tank is 39 litters. 1/8 tank is 19 litters. I was charged for 38 litters. That means they claimed I returned the truck with 1 litter of gas. I have the picture of the gas gauge. If 1/8 tank equals 1 litter then the tank would only hold 8 litters! U-Haul has not assisted me in rectifying this. It's absolutely ridiculous. I have spent hours trying to fix this but instead they charged me a late payment fee even after I tried to pay this. It's a big joke. DON'T RETURN EQUIPMENT HERE!!!

JeanMarc B. 
Évaluation :
1

I have been trying to settle a gross overcharge and have had no help whatsoever on a previous return. I returned the truck cleaner than when I picked it up but was charged a cleaning fee. I was overcharged for 19 litters of gas. U-Haul has not helped me. Poor service all around.

Jean-Marc B. 
Évaluation :
3

The dolly I reserved wasn't available, I never got a confirmation email. I couldn't upload a picture on the website when I got the truck. Average experience, not impressed

Maria-Rosa L. 
Évaluation :
1

Very disatisfied with my experience this time around with U-Haul at this location. Was supposed to pick up the truck at 9:00am on August 06, 2022. When i got to the pick up location, there was no one work there to give me the keys to the truck. The owner of the business partnered with U-Haul had sent a friend to tell us he was on his way. After 30 min of waiting, i started to get impatient and asked where the owner was where i was told that i could either wait or go somewhere else. I had to wait until 9:45am (and make the moving crew wait as well) until someone showed up to serve me and give me the truck. During my inspection, there was blood smeared on the inside door panel that i had to clean myself, isnt the U-Haul provider supposed to ensure the trucks are clean before renting? Totally disgusting!! We returned the truck for 4:26pm same day and once again no one was there so we dropped the keys in the drop off box. When we received the finalized bill, we were charged DOUBLE the mileage we used plus a after hours fee when we had returned the truck before 6:00pm. This brought our bill to $234 instead of roughly $150.00. How does this location get away with such horrible customer service and ways of functioning/disorganisation. If you are proposed to pick your truck up at this location, ask for litteraly anywhere else.

Bradley L. 
Évaluation :
3

The vehicle was a lil dirty inside but nothing serious. I don't understand why it costs $122,74? I was under milage, under time limit requested, had no dolly which I preordered at an extra cost, and I even brought it back with extra fuel.

Fabian B. 
Évaluation :
4

I recommend to a friend is good service

milagros D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

More of commercial, to Be clearly announced, and easier to be found

simon M. 
Évaluation :
2

Pas vraiment intéressé à vous servir. Trop préoccupé à servir ces clients dans son garage. L'information sur le contrat est erroné. Service à la clientèle est pourrie. Ne recommande pas cette endroit.

philipe R. 
Évaluation :
3

I submitted A claim for unjustified fees No one did not contact me and I didn't find the representative in place People need to be inform about their right I am very surprised when they picked up money from my card without my consent I totally disagree this method and that is why I made a claim

Ibrahim B. 
Évaluation :
1

I have rented cargo van 9 and the mealage I drived was about 18 miles(29 killometers) that gasolin consumption would be about 1 galon(3,78 litr) while in the bill the fuel charge is calculated 11 litre!!!! How could this be possible?? Considering the consumption of only less than 4 litr, the gasolin tank was not less a quarter of capacity so i should not pay for extra fuel service fee of 30$ . I insist that the mistake to be corrected as soon as possible. I am waiting for the refund.

Milad J. 
Évaluation :
1

En premier lieu, j'ai loué à 9h le camion et U-Haul m'ai livré le camion à 10:30 h. En deuxième lieu, la facture a été en total de 55,31 CAD et dans ma carte de crédit me suis décompté 258,58 CAD, donc, je vous remercie s'il-vous-plaît de le fixer. Merci.

Oscar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
2

When we arrive at this place i thought i was not at the wright place. And i was affraid to drop the truck at this place , finaly it was ok .

DANIEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
1

Le pire service à la clientèle jamais rencontré.

Marcel T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eutrope W. 
Évaluation :
3

Make it clear that when you return the unit, you are not expected to stick around. When returning any rental car, you do a hand-off and walk-around, and at this location they do that later without you being present which I found a bit weird.

Philippe C. 
Évaluation :
2

Short story: Equipment ok,service poor. Long story: When I arrived on location, there were no one behind the front desk. It wasn't until after 5 minutes that a mechanic from the garage came in asking if I had been served. After I replied no, he told another employee that was behind a curtain not even 5 feet away if he had notice my presence, which he had not. Confirming the booking was then fine, no issues. For the trailer hook up, no walk around were done, the employee had issues with the hook up, I provided assistance but then he just left and I finish the hook up myself. I did the lights check all alone and once I was ready to leave, he asked if I needed more help which I said no. The trailer did satisfied my need. All went well from an equipment perspective. After returning the trailer less then 3 hours later at 1:15pm, I was greeted by a sign in the window that said returning in 15 minutes. I waited for 35 minutes then decided to call the number of the business. The person answered, I explained that I was on site to return the trailer and he said just un hook it and leave it where you found it and we will send the receipt via email. No disconnection help. Other U-Haul location have done all the hook ups and disconnection. I will not use this location again and will not recommend to anyone.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine B. 
Évaluation :
2

It took a long time to be served, instructions were not clear, the clerk would not come outside to do the final check of the trailer with me, forcing me to trust that they would not find some fake damage. Overall a a bad experience.

Jean-Sébastien C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lyne P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julia C. 
Évaluation :
1

Not professional I was able to pick up my truck at 2:32 pm and I scheduled for 2:30 pm Got there at 2pm but ended up waiting for 30 minutes Staff was not here

Jennifer Marilyn B. 
Évaluation :
4

Hitch was wear enough that my new 2 inch ball was loose , witch made me wonder . Also brake actuator was really rough when hard sudden braking.

CLAUDE C. 
Évaluation :
1

When you cancel with short notice honour the original price. Paid triple what I was supposed to die to the round trip trailer being canceled for an unknown reason and nothing being available nearby in the time frame required. I was told I could drop the trailer at any uhaul location. That apparently only meant uhaul buildings not ANY uhaul location.

Eric S. 
Évaluation :
3

Lorsque j'ai retourné la remorque, le personnel sur place n'est même pas allez voir la remorque. Je leur ai indiqué où j'avais déposé la remorque, et ils ont dit "ok c'est beau". Aucune vérification. J'ai remis la remorque dans le même état que je l'ai pris, mais je trouve ça bizarre qu'on vérifie pas, une approche un peu "non-chalante".

Mark F. 
Évaluation :
2

Service lent et désorganisé.

Fadi M. 
Évaluation :
2

Employee had difficulty communicating, language issues. Pickup location charged us for insurance even though we specifically declined online. They did not provide contract at pickup employee only had a cellphone. Only noticed insurance when they emailed receipt. They would not correct so are communicating with Uhaul customer service to get a refund.

Barrie M. 
Évaluation :
5

Great Service!

Omar A. 
Évaluation :
3

I said yes about recommending this location to a friend, however I must note that the UHaul representatives had mistakenly given my 15' truck to another customer, fortunately they had 2 other 15' trucks available. The issue was that I had to wait almost an hour for things to get sorted out. Overall not a bad place.

Mazen E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth J. 
Évaluation :
2

The person at the front desk of the garage was not helpful and taking a long time to go trough the 'picking up the keys' process.

Line P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathieu G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dominique B. 
Évaluation :
5

The customer service rep was friendly, efficient and did his best to get me out as quickly as possible. I appreciated everything he did.

SACHIN Z. 
Évaluation :
4

The employee here was very helpful, but it would have been nice if UHaul hadn't preset my drop off location in Quebec (without notifying me in advance and also making it unable to be changed) when my final destination location was in Ontario.

Melissa K. 
Évaluation :
5

Excellente expérience

Jeff W. 
Évaluation :
1

The truck was not clean and or sanitized This location should not have a Uhaul banner They are thief When I ask the person what is that $ value and it far from my estimate I received …he told me not to worry It's a estimate and and will adjust at the drop location Guess what It didn't adjust : they add insurance without my consent

Christian T. 
Évaluation :
5

Merci!

François P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoine C. 
Évaluation :
3

Need customer service skills, no communication.

edward B. 
Évaluation :
4

Friendly staff that were very helpful. They speak English and French.

Michael Alan G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

Un pneu était a fesse, non reglementaire et dangereux pour la sécurité.

Jacques L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
2

j'ai rapporter le véhicule et la personne en place a même pas bouger de son siège. Elle ma dit dépose les clé et partez.

Claude E. 
Évaluation :
1

Truck had 1/8 of tank remaining, the contract they printed showed 1/4, girl told me last customer brought it back low made the change on the copy she gave me told me to take a picture which I did. Did not sign contract as it was incorrect. Return was scheduled for 8:30 pm returned truck at 7:58pm took pictures with time stamp and location of mileage and fuel level. returned truck at 1/4 tank. next day get a charge of over 400$ saying late return and returned with less fuel then indicated. checked their online reviews this is something they do on a regular basis. awaiting u-haul customer service to sort out the charges. i know standards are not high to be a dealer but when they are scamming your customers maybe they shouldn't be a dealer???

joel P. 
Évaluation :
1

No help to hook up uhaul on truck , no circle check , tires all cracked , had a blow out 3h30 into our trip , inquiring for a potential refund

Miguel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre-Luc T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arash S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ornella B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chantal O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno J. 
Évaluation :
1

theyr e not on time snd they try to to add more days to your invoice and then thry say they cant do nothing fir that its nit them

Denis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
3

Gloria was very quick at getting the contract written and let me do the trailer hook-up at the same time.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul P. 
Évaluation :
1

HORRIBLE EXPERIENCE! U-Haul should stop doing business with this location immediately. The employee at the front desk had no idea how to complete the rental process and had to talk to someone else on the phone. It took a VERY long time to get the truck. He could not even find the key... The dolly and over half of the blankets requested were not available. The truck was dirty and covered with snow. The tank was barely a quarter full. All in all, an absolutely EXECRABLE service. I don't think I am not going to rent a truck again with U-Haul.

JEAN-PHILIPPE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto M. 
Évaluation :
1

Very poor client service experience, overcharged for gas when the vehicle was returned with more fuel than there was when picked up and the representative did not speak French in Gatineau, QC. Very poor service and experience, would not recommend or go back ever!!!

Maxime B. 
Évaluation :
1

false fee, wrong mileage, fee for clean up of truck, gas level wrong. Needed to contest charges. A real pain

Claude P. 
Évaluation :
2

I booked a 20” for this location because it was 5km far from where I live, Uhaul first sent me an email on the day before to say I have to go 35km to pick it up. I proposes to take a 15” but on this location. They confirmed I can take it using my phone. I went there at 7am and nothing, someone come at 8h and didnt want to let me take it . I called the customer service and by magic my first order was there a 20” truck that you can pick up using your phone, the agent was really nice and re-book it for the 3 time but surprise you can not pick it using the phone. We need to wait for the boss ok. Anyway, the best thing was the last agent that stayed with me for more than an hour until we fixed it. But really deceived by the errors the system did 3 times.

Youssef A. 
Évaluation :
3

The parking was tiny and had a lot Of vehicles. Was a tight squeeze but was able to get it parked. The people were helpful in directing us on parking it.

Lyne D. 
Évaluation :
1

Hi, I rent the trailer and I have the issues with the lights, it means the lights not working. When I made the reservation I wanted to have a good service. I was exposed to the risk to have a fine if I got stopped by police. It's truth that they me informed when I took the trailer that issue and they can't give to me in this condition but I accepted because I had already planned something to transport and it was too late for cancel. I expected everting to be fine but SURPRISE. For me it was a bad experience to work with U-HAUL and to pay for a bad service. I expected to this big company to offer me a good service not with the surprise. I'm not happy with your service. I can't say you “Thank you”. Claudiu

Claudiu B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

guillaum C. 
Évaluation :
3

charge the correct amount to the customer so he doesn't have to call back for a reimbursement

Vito L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gale M. 
Évaluation :
5

Super happy with the service from theo mechanic. But not impressed with the service itself from uhaul. Was told wrong information from reps of uhaul and never got my deposit back For me it will be the last time i rent from uhaul

Gerald O. 
Évaluation :
3

Trailer was not ok Dar didn't close once I opened it I ended up using a net made up by ropes to prevent my stuff from falling off And worst is that they knew that the trailer had issues since they told me that several clients had reported the same probelm

Andres R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
2

When i picked up the trailer the back was very hard to shut he had to take a hammer to lick the handle , there was another trailer the same 6x12 in is yard i wanted to take that one cause it seemed in better shape but he didn't want to . So when i brought back the trailer i hade to keep the door open it wouldn't shut . At lees it did shut whit aLot of work whe. I had my stuff in it.

Luc B. 
Évaluation :
1

I had ordered moving blankets, they did not have the right number ordered, they were all over the garage and in the garage's bathroom, they were wet and not folded. The attendant did not even have the courtesy to help putting them in the truck.

Gilles M. 
Évaluation :
2

ai jamais eu de facturation ne sais pas combien ai payer pour 2hrs de location 7 octobre aujourdhui ai toujours rien recu

MICHEL A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bernard S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

suleiman S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HBDUL HADI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vilyen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylvain D. 
Évaluation :
1

I would welcome the opportunity to discuss directly with a corporate member of U-Hall Corporation my concerns about the proprietor of the U-Hall pick-up location (Gatineau Quebec)....the manager of the service station was extremely rude and combative....had I not really needed to have the U-Hall truck that day, I would have cancelled my reservation and sought a new one with another rental agency.

Brook B. 
Évaluation :
1

Staff who served me could not speak French (mandatory in Québec). Gas tank was empty and no one explain how gas usage worked. I was charge way to much for gas. Some clothing from a previous rental was still in the truck so I know it was not cleaned before I took the truck. Will never rent again at this location (even from U-Haul)

Martin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXIS W. 
Évaluation :
2

Le responsable pour U-Haul n'était pas présent lors du dépôt de camion. Le garage était toujours ouvert, mais la personne au comptoir ne se préoccupait du retour. Il a simplement dit de déplacer le camion, car ce n'était pas le stationnement pour les retours. J'ai déplacé le camion dans le même stationnement, mais Un peu à l'écart. Aucun panneau indiquant stationnement pour garage versus stationnement pour retour de camions.

Andre P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Davey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pascal L. 
Évaluation :
2

The location was 40 minutes late getting my pickup ready, and upon returning it, had me move it twice. After I had already returned the keys to the man inside, staff was rude insisting I must move it

Michel C. 
Évaluation :
4

When I dropped the equipment. I was charged a cleaning fee. The equipment was as clean as when I piched it up. I had to pay a cleaning fee when I dropped it

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
1

I ordered blankets online but when I arrived I was told that this location didn't have any. When the guy tried to remove them from my invoice, I was still charged $1 for no blankets. Then when I received my invoice the next day, I was charged for 2 days of rental instead of just one.

Lisa R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
4

I was overcharged, 15 dollars coverage and 10 dollars for a dolly that I didn't get. I'm asking for 25 dollars refund. It's not fair.

Oussama T. 
Évaluation :
3

Truck had garbage left in it. No parking available on site and closest street parking is 2 blocks away.

Malcolm O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

N'CHO JACQUES N. 
Non les évaluations ont été soumises pour cet établissement.

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