Le client n'a pas laissé de commentaire.GUY WESLEY W.
Customer Reviews for Third Coast Napa
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Marble Falls, TX 78654
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 4h pm
- Dim : 10h am à 2h pm
Heures d'ouverture spéciales
- 7/4/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very efficient operation and great people.Aubrey W.
Original person we picked up from was great and helpful. They didn't have the dolly we needed so gave us an appliance dolly and it didn't work very well. They also forgot to put it in the trailer and we had to go back the next morning. The man working the desk the next day was the most rude person I've never encountered in my life.JESSICA F.
Le client n'a pas laissé de commentaire.ERIC S.
Arrived from out of town to pick up truck, when I got there, the man said he had no trucks available for me and didn't know when he would get one in. He told me I would have to look around and try to find a truck at another location. He was not helpful nor did he ever try to contact me to let me know there would not be any trucks available.JANICE C.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Joe F.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.JOE F.
The back of the truck was fine, but the cab was disgusting--not only did not have COVID-level cleaning, there were crumbs, stains, it was gross. I used half a package of lysol wipes to make it habitable to drive.MELANIE M.
Le client n'a pas laissé de commentaire.Joel E.
Le client n'a pas laissé de commentaire.Frederick G.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.jeff L.
good customer service and equipment did its job.STEPHEN B.
I Called to Check the Availability of a Truck and I Don't know the Gentleman's Name But Very unprofessional and Rude He Was A Asshole With A Smart Mouth Shouldn't be a u Haul Representative the Lady that was there when I Got there was Very nice! I Wont b going back to Tgat Location and wouldn't recommend itALBERT T.
It was hard to find using the address on the website. Maybe a sign out front could be helpful. But if you know where it's at (behind the Napa) then it's fine.Jonathan M.
Manager at Napa Auto parts was rude and very unfriendly when I returned the rental truck. Needs a course on customer service.STEVEN D.
Le client n'a pas laissé de commentaire.Leonard B.
Terrible overcharge policy for additional time needed. On hold for an hour with absolutely no consideration given. Never use UHaulsteven P.
So very helpful. Good equipment, good service, great people!BILLY H.
They were kinda rude, in a joking way which I normally get but I was moving because i lost my fiancÃ© and and couldn't afford to stay where I was so I had to break the lease, pay a huge penalty and I lost someone. So It wasn't the right time.Ryan P.
We had to drive over an hour to pick up our truck and the AT was at a different location. After loosing 4 hours in the process of finding the equipment, with movers waiting, we finally got everything home and loaded. 25miles from our starting destination, the Auto Transport brakes caught fire, and the tire exploded in my face. We then lost another 4 hours locating a replacement and getting the vehicle switched over. The whole ordeal was handled poorly. I was contacted by someone from Uhaul and was basically blown off. No discounted rate. No Guarantee. Just a â€œI'm sorry. I will never recommend or use Uhaul again.Andrew G.
I rented a trailer for 5 days, asked for 10 moving blankets. I was told because I was renting for 5 days I would need to pay an extra 45 $for the blanket rental. Seriously??? Then I was told that if I didn't fold the blankets upon return I would be charged an extra 10 $. The counter person was rude on top of that. So no the experience was NOT enjoyable and I felt I was being taken advantage of by them and if this is really U-Hauls policies then by U-Haul as well.John S.
The woman who helped me went way out of her way to do so. Very much appreciated!JEANA B.
I never rented a uhaul from you please stop emailingDARRELL C.
Susan very helpfulBRUCE B.
Le client n'a pas laissé de commentaire.gary S.
I was very happy that this location was very helpful in my time of stress. They waited for me past closing time and I wasn't able to rent that day, but went back the next day to rent and was remembered AND I had lost my driver's license in the parking lot and got it back the second day! The guy was a little bit funny/sarcastic but was so very helpful and I was grateful!!!FRANCES P.
Nice people. Quick and ready for me to pick up the truck. This was a good experience.James C.
I booked my rental for a Burnet pick up and didn't find out until I went to pick it up that you changed it to Marble Falls. I think you should notify customers when there is a change like that.John R.
First time renting a Uhaul. It was a very easy process and everyone was nice. Clean truck. Overall a good experience.ERIC M.
Le client n'a pas laissé de commentaire.RONALD C.
I never requested or used furniture blankets and instead of removing the blankets the personel left them in the truck and then charged me! Very annoying!AMANDA C.
Le client n'a pas laissé de commentaire.CHARLYNN MULKEY W.
Dropped off after hours. Easy return with no issues.Michael C.
Le client n'a pas laissé de commentaire.DENISE T.
Le client n'a pas laissé de commentaire.alejandro A.
Le client n'a pas laissé de commentaire.ALLAN H.
Le client n'a pas laissé de commentaire.Marty M.
Le client n'a pas laissé de commentaire.Rick M.
Good job in and out pretty quickWILLIAM R.
Of the four employees, only one had on a mask and he had it pulled down on his neck not covering his face.Russ B.
This place that we rented from was absolutely rude horrible and overcharged us. We called the one 800 number and a gentleman named con KAHN helped us and he was absolutely fabulous took care of the refund as far as we know he said it would be there in a couple days. As far as where we rented the place from it was the absolute worst U-Haul experience we ever experienced. Thank you again Kahn-for all your help!!!You rockjeanine C.
Le client n'a pas laissé de commentaire.Stuart L.
Todd was very pleasant and knowledgeableEDUARDO H.
Le client n'a pas laissé de commentaire.GLENN G.
Le client n'a pas laissé de commentaire.Steve D.
Le client n'a pas laissé de commentaire.Ray O.
Le client n'a pas laissé de commentaire.randy R.
Le client n'a pas laissé de commentaire.Tamera C.
Rob was so helpful and understanding, made the experience greatEmily W.
Be sure tired are in good shapePAM G.
Le client n'a pas laissé de commentaire.Kenneth G.
Le client n'a pas laissé de commentaire.Perry P.
Make sure customers know that the uhaul rental counter is inside the Napa store.Jamie C.
Vehicle windshield wipers need to be replaced.Frank S.
The location changed without me being informed. The website let me book it to pick up before the place opened but that did not seem okay with the owners. He left me the wrong key. The online dispatch did not work and had to be redone several times.Emily K.
Le client n'a pas laissé de commentaire.DETTYELANE C.
Le client n'a pas laissé de commentaire.Gayla B.
Le client n'a pas laissé de commentaire.CYNTHIA LEE L.
Le client n'a pas laissé de commentaire.Brad L.
Le client n'a pas laissé de commentaire.WILLIAM M.
Todd offered very friendly and helpful serviceMark S.
The woman at this location is the friendliest person. She is polite and professional.Roger S.
Le client n'a pas laissé de commentaire.ALLEN H.
Le client n'a pas laissé de commentaire.David Y.
Nice peopleWendy P.
Nothing to improve!! Thank you !!amy D.
Le client n'a pas laissé de commentaire.Terry B.
Great Job !Biff M.
Le client n'a pas laissé de commentaire.Adam F.
Was easy in and easy out. The people there were friendly. I regret not catching their namesScott H.
Le client n'a pas laissé de commentaire.JERRY M.
Le client n'a pas laissé de commentaire.Jonathan C.
didnt like the self pickup option, and they couldnt help until 9amDavid R.
Everything went great and Todd very professionalsammy W.
Le client n'a pas laissé de commentaire.DON M.
Le client n'a pas laissé de commentaire.Chad H.
Personnel amical.Gabriela C.
Susan and her staff are very friendly and on top of things. Good place to do business.Mark J.
Very helpful staff!Mathew M.
Le client n'a pas laissé de commentaire.Jody R.
Other than the u haul site being down They was trying very hard to get it done for me . Called me when it was up so I could pick it upAllen D.
Le client n'a pas laissé de commentaire.Terrance S.
Le client n'a pas laissé de commentaire.Heidi R.
Spent quite a bit of time attempting to get trailer lights working. Employee insisted it was my truck and checked fuses, connections etc. Turned out to be wiring on trailer. After finally getting this sorted out I took trailer for a 24 hour rental. Returned just under 24 hours later and woke up the next day to find I had been charged for 2 days rental. Emailed dealer for explanation with no response as of yet. I have 2 different GPS verifiable records showing I returned trailer in under the 24 hour window. Next step is to contact bank and dispute charge. Very disappointed in the service. I've used U-Haul for years and never experienced anything like this.Kenneth H.
Le client n'a pas laissé de commentaire.WILLIAM M.
Very friendly and helpful.Josh A.
Le client n'a pas laissé de commentaire.Dan R.
Le client n'a pas laissé de commentaire.Roger B.
Le client n'a pas laissé de commentaire.john S.
Le client n'a pas laissé de commentaire.tim G.
Le client n'a pas laissé de commentaire.Melchor M.
Quick in and out with my 5' x 8' trailer. I checked in online so it was really quick and easy.JOHN B.
Le client n'a pas laissé de commentaire.Darrell K.
Le client n'a pas laissé de commentaire.CATHY R.
Service was outstanding. I will be back for sure!THOMAS J.
These people really took good care of me, and even allowed me to have the unit a few minutes early. They helped me hook up and unhook when I brought the unit back. Very helpful. If I rent another U-Haul, I will go back and use this location again.BOB B.