Customer Reviews for Third Coast Napa
(Concessionnaire U-Haul dans le voisinage)

808 évaluations

2119 N US Hwy 281   Marble Falls, TX 78654

(830) 637-7473

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 9/25/2021 - 9/26/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(830) 637-7473

2119 N US Hwy 281
Marble Falls, TX 78654

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 9/25/2021 - 9/26/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very quick in and out.

JACK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLAN H. 
Évaluation :
2

Did the online check in and truck share to get the truck. Truck share assigned me a broken down truck and the vehicle was not ready for me when I arrived.

REAGAN G. 
Évaluation :
5

Very helpful and friendly

Robin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Woman working the desk was very helpful and ensured everything was correct and safe.

James D. 
Évaluation :
5

No fault of the renting facility, however the u-haul computer system failed a couple of times and slowed the process down.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Everything went very smooth, no complaints. Staff was very helpful and nice. Will recommend in the future!!

Randy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Very helpful and so easy to get it and out Thank you!

JILL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey W. 
Évaluation :
1

I rented an open trailer, 6'x10', to move a riding lawn mower. The dimensions listed on the web site indicated that the mover would fit. What the web sit did not display is that the rear entrance into the trailer is not as wide as the inside of the trailer. I drove 50 miles to pick up the mower and could not afford the time to take the trailer back and hope for a larger one. Fortunately, the retailer had a trailer for rent that worked. I had to unhitch the Uhaul, hook up the other trailer, deliver the mower, bring the trailer back to the retailer, reattach the Uhaul and take it back to the rental site. A complete waste of money and time that could have been avoided but for the lack of accurate information.

Danny S. 
Évaluation :
4

A little bit of a wait even though I had checked in online.

Jason F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY LYNN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Prisca G. 
Évaluation :
1

When I hooked up trailer, lights did not work, the person there said they were working it must be my truck. I tested my light outlet and all fuses, they were all good. I found a short in trailer wires. Was told they could not repair and that they would refund me. I needed trailer that day and they had no others. They gave me parts so I could make repairs myself. Which is what I did.

HOWARD C. 
Évaluation :
4

The truck smelled of cigarettes. There was a burn hole in the seat.

BRIAN GARBER J. 
Évaluation :
4

No recommendations, staff was friendly, knowledgeable.

Andres G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN W. 
Évaluation :
5

Don't EVER cancel a rental without contacting the customer over the phone first. According to the attendant, that was done to my reservation because the expected truck had not been returned to the location as expected. I am glad another one showed up and I was back as U-Haul fan, client, and supporter.

veronica R. 
Évaluation :
3

We had a medical emergency during our move. We called to see about extending the rental for another day because we really had no other choice due to the emergency. The representative at the store was somewhat rude about it even though I was apologetic about it and explained that it was a situation I had no control over.

Rachel F. 
Évaluation :
5

Todd went above and beyond to get me in a truck to accomplish my move. He also helped me with another rental and even chased me halfway down the street when he'd noticed I'd left my personal hand truck in the back of the truck. I highly recommend Todd to any and all in the Hill Country for all your moving equipment needs.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Y. 
Évaluation :
5

No improvement necessary at this location.

ROGER S. 
Évaluation :
5

Zach was excellent to work with. I was in and out very quickly.

CARL M. 
Évaluation :
5

The truck had 126 000 miles on it and the front end seem wore out and the truck hasn't been washed in so time

Danny D. 
Évaluation :
5

Thanks for making the trailer available as requested. It is nice to have a place to rent what you need close by.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY WESLEY W. 
Évaluation :
5

Very efficient operation and great people.

Aubrey W. 
Évaluation :
1

Original person we picked up from was great and helpful. They didn't have the dolly we needed so gave us an appliance dolly and it didn't work very well. They also forgot to put it in the trailer and we had to go back the next morning. The man working the desk the next day was the most rude person I've never encountered in my life.

JESSICA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
1

Arrived from out of town to pick up truck, when I got there, the man said he had no trucks available for me and didn't know when he would get one in. He told me I would have to look around and try to find a truck at another location. He was not helpful nor did he ever try to contact me to let me know there would not be any trucks available.

JANICE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE F. 
Évaluation :
3

The back of the truck was fine, but the cab was disgusting--not only did not have COVID-level cleaning, there were crumbs, stains, it was gross. I used half a package of lysol wipes to make it habitable to drive.

MELANIE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff L. 
Évaluation :
5

good customer service and equipment did its job.

STEPHEN B. 
Évaluation :
2

I Called to Check the Availability of a Truck and I Don't know the Gentleman's Name But Very unprofessional and Rude He Was A Asshole With A Smart Mouth Shouldn't be a u Haul Representative the Lady that was there when I Got there was Very nice! I Wont b going back to Tgat Location and wouldn't recommend it

ALBERT T. 
Évaluation :
4

It was hard to find using the address on the website. Maybe a sign out front could be helpful. But if you know where it's at (behind the Napa) then it's fine.

Jonathan M. 
Évaluation :
3

Manager at Napa Auto parts was rude and very unfriendly when I returned the rental truck. Needs a course on customer service.

STEVEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard B. 
Évaluation :
1

Terrible overcharge policy for additional time needed. On hold for an hour with absolutely no consideration given. Never use UHaul

steven P. 
Évaluation :
5

So very helpful. Good equipment, good service, great people!

BILLY H. 
Évaluation :
3

They were kinda rude, in a joking way which I normally get but I was moving because i lost my fiancé and and couldn't afford to stay where I was so I had to break the lease, pay a huge penalty and I lost someone. So It wasn't the right time.

Ryan P. 
Évaluation :
1

We had to drive over an hour to pick up our truck and the AT was at a different location. After loosing 4 hours in the process of finding the equipment, with movers waiting, we finally got everything home and loaded. 25miles from our starting destination, the Auto Transport brakes caught fire, and the tire exploded in my face. We then lost another 4 hours locating a replacement and getting the vehicle switched over. The whole ordeal was handled poorly. I was contacted by someone from Uhaul and was basically blown off. No discounted rate. No Guarantee. Just a “I'm sorry. I will never recommend or use Uhaul again.

Andrew G. 
Évaluation :
2

I rented a trailer for 5 days, asked for 10 moving blankets. I was told because I was renting for 5 days I would need to pay an extra 45 $for the blanket rental. Seriously??? Then I was told that if I didn't fold the blankets upon return I would be charged an extra 10 $. The counter person was rude on top of that. So no the experience was NOT enjoyable and I felt I was being taken advantage of by them and if this is really U-Hauls policies then by U-Haul as well.

John S. 
Évaluation :
5

The woman who helped me went way out of her way to do so. Very much appreciated!

JEANA B. 
Évaluation :
5

I never rented a uhaul from you please stop emailing

DARRELL C. 
Évaluation :
5

Susan very helpful

BRUCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary S. 
Évaluation :
5

I was very happy that this location was very helpful in my time of stress. They waited for me past closing time and I wasn't able to rent that day, but went back the next day to rent and was remembered AND I had lost my driver's license in the parking lot and got it back the second day! The guy was a little bit funny/sarcastic but was so very helpful and I was grateful!!!

FRANCES P. 
Évaluation :
5

Nice people. Quick and ready for me to pick up the truck. This was a good experience.

James C. 
Évaluation :
4

I booked my rental for a Burnet pick up and didn't find out until I went to pick it up that you changed it to Marble Falls. I think you should notify customers when there is a change like that.

John R. 
Évaluation :
5

First time renting a Uhaul. It was a very easy process and everyone was nice. Clean truck. Overall a good experience.

ERIC M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
2

I never requested or used furniture blankets and instead of removing the blankets the personel left them in the truck and then charged me! Very annoying!

AMANDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLYNN MULKEY W. 
Évaluation :
5

Dropped off after hours. Easy return with no issues.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alejandro A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
3

Good job in and out pretty quick

WILLIAM R. 
Évaluation :
3

Of the four employees, only one had on a mask and he had it pulled down on his neck not covering his face.

Russ B. 
Évaluation :
1

This place that we rented from was absolutely rude horrible and overcharged us. We called the one 800 number and a gentleman named con KAHN helped us and he was absolutely fabulous took care of the refund as far as we know he said it would be there in a couple days. As far as where we rented the place from it was the absolute worst U-Haul experience we ever experienced. Thank you again Kahn-for all your help!!!You rock

jeanine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart L. 
Évaluation :
5

Todd was very pleasant and knowledgeable

EDUARDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ray O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamera C. 
Évaluation :
5

Rob was so helpful and understanding, made the experience great

Emily W. 
Évaluation :
4

Be sure tired are in good shape

PAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry P. 
Évaluation :
5

Make sure customers know that the uhaul rental counter is inside the Napa store.

Jamie C. 
Évaluation :
4

Vehicle windshield wipers need to be replaced.

Frank S. 
Évaluation :
1

The location changed without me being informed. The website let me book it to pick up before the place opened but that did not seem okay with the owners. He left me the wrong key. The online dispatch did not work and had to be redone several times.

Emily K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DETTYELANE C. 
Évaluation :
2

N/a

terry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA LEE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Todd offered very friendly and helpful service

Mark S. 
Évaluation :
5

The woman at this location is the friendliest person. She is polite and professional.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN H. 
Non les évaluations ont été soumises pour cet établissement.

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