Évaluations des clients Thirty Pines Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Thirty Pines Self Storage

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karen M. le

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Make sure the equipment has a license plate on and is street legal. The employee hadn't noticed the missing license plate from the trailer, when my husband pointed it out, the employee said to go ahead and take it anyway. "It'll be fine," your employee said. If my husband had driven away and got stopped by the police, it would have been a fine for us and points against my husbands license.

Paul G. le

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Le client n'a pas laissé de commentaire.

Ernest B. le

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Truck not swept in cab

ann marie G. le

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less cost for mileage and more availability for trucks on Labor day week-end.

Chris B. le

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Le client n'a pas laissé de commentaire.

Hilda W. le

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My biggest complaint is the 90 minutes I wasted attempting to extend the rental agreement by a day. I called the u haul number and after 20 minutes on hold decided to follow the repeated message to alter reservations on line. After 60 minutes of clicking on every link I could find, the only reference to changing a reservation was to call UHaul. The uhaul representatives themselves could not guide me for online changes. Why does a company verbal tell the customer to change the reservation themselves online when it can not be done? Also the wait times was 25 minutes or more each time I called. The representatives however, deserve alcolades for their generous help and kindness. Mechanically, - while on a slight hill the truck would not go into reverse. I pressed the gas pedal to the floor with no response. The truck actually glided forward . After 5 minutes, turning off the engine, waiting and repeating the procedure several times, reverse worked. The rest of the trip, there was no issue with reverse.

Michael M. le

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friendly staff

Ricky G. le

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Le client n'a pas laissé de commentaire.

RICHARD L. le

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Le client n'a pas laissé de commentaire.

mike M. le

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very professional

Dot K. le

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The rental process and equipment met all expectations at this location. These standards should be consistent to all rental locations. They schedule pick up, no waiting and great service.

Sheredith C. le

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Le client n'a pas laissé de commentaire.

Aileen J. le

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Le client n'a pas laissé de commentaire.

Laurie S. le

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The salesperson was very unprofessional. Our pick up was for 4:45 pm. We arrived at 4:49 pm and were told that we were late and that the facility was closed at 5 pm. When we pointed out that it was not yet 5, and that the sign on the door indicated that the facility was open until 5:30, the salesperson insisted that the sign was wrong and that he had to go to a graduation. He finally assisted us, but was extremely unpleasant the entire time. Again and again he said that he had a graduation to attend and that we were taking too long. Truly not the experience we expected and we will not patronize this location again.

Robert E. le

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I went in to get a uhaul which I had never done before. Matt at fhisherville thirty pines uhaul charged me 250 for the uhaul and never explained there would be a fee to change location. The difference in price was about $100 for returning it 10 miles closer to me.When I called back, matt as well as your regional customer support manager was extremely rude and said it was our fault for not reading the contract. I signed the contract no knowing I could of saved $100 if I brought it back to them. Very dissatisfied, I will be taking my business to a different company after this terrible experience.

Dana G. le

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Le client n'a pas laissé de commentaire.

john M. le

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Le client n'a pas laissé de commentaire.

Sheila H. le

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great and easy to pick up. Didn’t like having to take all the pictures at the end for the Mobile App return of vehicle I paid for a dolly which was not in the truck. The movers were outstanding. However getting them to get paid and all that was very difficult and had to go to moving. com. Not user friendly Their customer service wasn’t very friendly or helpful . 2 Jacked guys was our moving company. I cannot say enough of how great they were!

Randy F. le

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At this location - nothing. However, my overall experience with U Haul - this time - was less than satisfactory.

Timothy H. le

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Le client n'a pas laissé de commentaire.

Mike B. le

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There was nothing wrong with the vehicle itself and the pick up/ drop off went smooth. it wasn't until after when I was charged for imaginary "electronic tolls" when I only used cash tolls. I was in contact with Josie Mada of the Tolls and Citations department until she made the decision to ignore me after charging me for these false Citations, I wont be using Uhaul again any time soon.

roy S. le

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Le client n'a pas laissé de commentaire.

Clinton B. le

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Excellent customer service!!

DENISE B. le

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Customer support gos above and beyond for their customers. I would recommend U Haul for your moving needs.

Scott M. le

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Store clerk took time to thoroughly explain all aspects of the rental policy along with a step by step review of what is needed to drive & use the rental truck. During the review process of the truck he made sure mirrors were adjusted accordingly.

Andrew E. le

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Friendly and quick service; truck was WORN but did what we needed it to. Great overall experience.

Stephen K. le

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This location has great service and amenities. I really appreciate Matt's friendliness and broad experience.

Donald S. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

john M. le

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easy to reserve online and easy to pick up at thirty pines location

CLINTON B. le

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Great customer service, friendly and fast. Equipment was clean.

Rachel M. le

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Le client n'a pas laissé de commentaire.