Customer Reviews for This & That Home Decor
(U-Haul Neighborhood Dealer)

182 évaluations

777 W Tehachapi Bl Ste A   Tehachapi, CA 93561

(661) 750-4409

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h30 pm
  • Dim : 11h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(661) 750-4409

777 W Tehachapi Bl Ste A
Tehachapi, CA 93561

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h30 pm
  • Dim : 11h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
1

To whom it may concern: I was charged an excessive amount ($40) for the cleaning of the truck. I rented it for my niece and nephew to use to haul things to the dump. Based on the pictures that I was provided by Isaiah at the location at 777 W Tehachapi Blvd. Ste A Tehachapi, CA 93561 it does not appear that there is $40 worth of cleanup work that needed to be done. I just spoke with Susan at the location. In one of the pictures there are some wood chips on the ground. Susan just told me that those wood chips are still on the ground at the location four days after the truck was returned. I expressed to Susan that it would take me three minutes to sweep up whatever that was and put it in the trashcan. That would not represent $40 worth of work. The interior pictures of the truck I was provided do not represent $40 worth of work either. Additionally, the unprofessional representative who checked in the truck made a crazy accusation that there was a “weed gummy“ in the truck. The pictures do not show any “weed gummy” present in the truck. If there was a gummy of any kind in the truck, it is entirely likely that Isaiah, who checked the truck in, may have dropped a gummy. And I don't appreciate the crazy accusation. I have been renting U-Haul trucks and trailers for years, I have never had an experience like this. I have never been charged an excessive cleaning fee for anything that I have rented and returned to Uhaul. And I have never had to deal with such rude and crazy people. As I told Susan, I will not use your services again under any circumstances. I expect a refund of my $40. I do not mind being charged a standard cleaning fee if a cleaning fee is required. The $40 I was charged is excessive. I called Uhaul and they said a typical cleaning fee, if required, would be normally a $20-$25 charge. They did not think the pictures represented $40 worth of cleaning. I don't know what bug crawled up Isaiah‘s butt the morning he went to work and checked in the truck I rented, but I don't appreciate being lied to about the condition of the truck. And I don't appreciate being charged an amount well over the standard charge for cleaning a truck. Again, nothing that I was shown represents a $40 cleanup charge (twice the rental charge ). Isaiah initially told me it was full of trash and the truck was filthy so I had him send me pictures. The pictures show some dust and dirt, no trash. One of the pictures showed some wood chips on the ground that I assume must have been in the bed of the truck. Again, it would take maybe three minutes to sweep those up and put them in the trashcan. When I spoke with Lee to reserve the truck. I thought I was going have a pleasant experience. When I called on Sunday, the truck had been dropped off but there was no one there to receive it. When I received my receipt and noticed the $40 cleaning charge, I called and spoke with Isaiah. Isaiah treated me to a wonderful mix of rudeness and craziness. It is truly unbelievable that I even have to write and complain about a Uhaul rental truck.

SHARON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
1

The person working thought I was someone else! When I returned the truck he said I was late and I was a half hour ahead of time! I returned the keys. The next day he called me and asked where the truck was!!!! I told him I returned it yesterday and he still thought I was someone else!! If this is the only job this person has then he is terrible at it!!! It's not that difficult

Allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina S. 
Évaluation :
5

Wonderful dealership we came in last minute and they took excellent care of us!

Ari L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Satura E. 
Évaluation :
4

Share with us customers the approximate gas milage of the truck for the refueling purpose. I called back and the nice lady said, "about 8 mpg " so I added 5 Gallonsfor 33 miles. It was a good rental experience. Thank you, Jeff

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darin B. 
Évaluation :
5

I had a great experience with this location. The gentleman that helped was so kind and helpful.

Natalie E. 
Évaluation :
5

Everything was great

Gregory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sam G. 
Évaluation :
5

Great experience, but shorter wait time. Place has only one employee.

byron W. 
Évaluation :
3

Did not get the trailer I reserved I reserved a ramp trailer and got a utility trailer and was told that it was a ramp trailer. When I said something was told that the boss said to tell me that not good was told to have trailer back by 11 and was charged for another whole day . I have another reservation if this one is messed up I will find another source in the future.

BETTY D. 
Évaluation :
2

Older box trucks ... asked for one of the two pick up trucks sitting on lot but gave me a box truck  ? It sucked ... $19,95 a day 100 mile round trip $111 plus gas ⛽️ could see gas gage moving  rough ride

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy M. 
Évaluation :
4

This is the second trailer we've gotten that the rear tail light was not working after we picked it up. The first trailer my husband took an hour to clean the connections because they were dirty. The second trailer we didn't have time to clean the connections. Maybe better maintenance on the tail light connectors

Ken W. 
Évaluation :
5

My recent experience with renting a trailer from the Tehachapi Blvd U-Haul location was amazing. Could not have been better. Staff was friendly, helpful and knowledgeable. Pick up and drop off was very quick. The trailer was brand new and pulled very smoothly behind my truck. And last, the price was very, very reasonable. I couldn't be happier with my rental experience. Thank you Tehachapi U-haul.

Ronald B. 
Évaluation :
5

Not a thing. This is the 3rd time I've rented at this location and I wouldn't go anywhere else. They are super friendly, knowledgeable and helpful. Just a wonderful experience all the way around.

Hadley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armand R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chae M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

I've used this location a few times now and they never disappoint

Michael C. 
Évaluation :
5

No improvement needed at this location they do a great job

Deborah N. 
Évaluation :
2

We reserved a 26 foot and got a call the next day that you will not have a 26 foot truck. Then why was it an option. We reserved a pick at one facility closes to us. Then we get there and there were no trucks. They told us our pick was an another facility across town. The man was rude and told us they contacted us on the change. No they didn't because we would have gone straight to the other facility and wasted our gas and time. Uhaul was a big fail on customer service.

Jose T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dana R. 
Évaluation :
3

The charges were not explained clearly so I was a bit thrown back when I was charged $249 for a truck I had for 3 hours

Raymond C. 
Évaluation :
5

Nothing, customer service is very good

Carlos M. 
Évaluation :
5

The only problem was the dolly wasn't in truck. Had to get one at site of storage.

Sylvia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barrington W. 
Évaluation :
4

The gentleman who hooked up the equipment was excellent.

Katelyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan B. 
Évaluation :
5

Excellent service and a perfect vehicle!! Couldn't Ask for more 😊

TERRI W. 
Évaluation :
5

The gentleman that helped us was extremely busy today but that didn't effect his courtesy, professionalism, and attention. The pick up and drop off went smoothly.

Leah-Carmen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Thanks for the good service. I appreciate the friendly atmosphere and courteous management.

David W. 
Évaluation :
2

The person who accept the uhaul is ignorant and charge my credit card without let me know and without my authorization

IDAYANA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chae M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barrington W. 
Évaluation :
5

The best people to do business with they go out of their way for customers

Deborah N. 
Évaluation :
3

keep up the good job and continue what you are doing, it's working so far.. thank you

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY O. 
Évaluation :
3

Did after hour return.

skye K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBORAH B. 
Évaluation :
5

Thank you for a great experience. Fast when we needed it. Price was fair and we were given ample time to return our one way rental

Brenda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skye K. 
Évaluation :
5

Great service great people!

David B. 
Évaluation :
5

Great service

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN T. 
Évaluation :
5

Staff was super friendly. Location is located at the back of an antique store, with plenty of trucks & trailers to rent. This will be my go-to location for truck rentals in Tehachapi.

Luis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
5

all i can say was the trailer was old, and to keep U-Haul's reputation up they should paint it and make it look better. The service was awesome and prompt. This is a great store and Lee treats his customers with high regards.

Bob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN A. 
Évaluation :
3

I rented a trailer and moved a large desk. It was a little out of my way from were I live price was not bad. thanks

DALE S. 
Évaluation :
5

No issues at all

ANDREW M. 
Évaluation :
3

Quicker pickup of truck.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy C. 
Évaluation :
5

Very friendly people and Service

Eddie V. 
Évaluation :
5

Outstanding customer service! Excellent equipment. Simple rental procedures.

JOSEPH L. 
Évaluation :
5

These people cater to it costumers it's my go to place

Deborah N. 
Évaluation :
5

Isaiah was extremely attentive and helpful. I would rent from this location over and over.

Tom D. 
Évaluation :
3

Customer service seems strapped and unable to actually help

DAVID E. 
Évaluation :
1

The checkin guy here was rude, not helpful and uninterested in answering my questions. He left without answering any, I tracked him down to ask about getting a receipt- I wasn't impressed with his answer or his demeanor while telling me how stupid I was for asking. Definitely will tell anyone who asks to so somewhere else…

ORAL A. 
Évaluation :
5

The rental location was super helpful. I did not enjoy all the emails and calls from uhaul main office while trying to drive and move livestock 1200 miles. It was very distracting and annoying. Even had a call from a different location wanting me to drop off 150 miles from pickup location....

NANCY Y. 
Évaluation :
5

Keep up the good work

James C. 
Évaluation :
5

Really nothing great customer service I love renting from his place

EDDIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY D. 
Évaluation :
5

Keep doing what you are doing and how you do it

JIMMY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Parth P. 
Évaluation :
5

Awesome service thank you

Hans K. 
Évaluation :
1

Not happy

Rianon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STACY A. 
Non les évaluations ont été soumises pour cet établissement.

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