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Robin Pennington
Customer Reviews for Thompson Floor Covering LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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only one truck was available a 26 ft. I only needed a van.
Tim RobiMy experience at the Kane location (Thompsons floor covering) was amazing and I would highly recommend him. My experience with customer service prior to my rental was absolutely horrible.
Ashley SmithThanks for being so kind and helpful!
James HolmesFix your app to make it work better. Had to go in to pick the truck up. Also not that this has to do with my location of truck. But Why does traffic insist on sending people so far away. RIDICULOUS! I COMPLAINED AND GOT MY LOCATION I WANTED.
Susan JenningsEverything at this location is always top notch. Bill and Justin are very knowledgeable and polite and very easy to work with.
Tom HaberbergerHad a Uhaul 26~foot for two days. Drove great. Easy on the wallet gas cost. Very good experience in every way.
Glenn FreeburgBe on time
Susan SlikerWas great may need the service again soon.
Carrieann HackmanGreat staff behind the counter. Easy rental and drop off. I highly recommend
Muhammad MoralNothing. Very quick & courteous service.
jeff humenikThe guys at Thompson Floor covering were extremely nice and helpful,I'd give them a 5☆☆☆☆☆ rating.
MarkL HoffmanVery friendly and welcoming. Very helpful and sorry about our experience with uhaul
Thomas PettyGreat customer service!
Tammy FarleyVery professional service. Will come back again.
Nisar NaqviI had excellent service. From start to finish all my questions were answered to my satisfaction. The rental went smoothly and I will use this location again. Thank you, Thompson's Floor Covering for a great experience!
Brenda KozaThere was no dolly no furniture pads nothing in back of truck. The transmission is almost gone, severe pull to right.
Steven HudsonDrop off went extremely smooth
Stephanie EckstromIt was dropped off on a Saturday, and office was closed. It was at a different location than originally chosen. But with a simple phone call the service center was great and made all the changes for me with no hassles.
Laura TomlinsonStaff was extremely helpful and thorough.
John ZelinaAll good. Helpful, friendly service.
Brian KargerAllow the return site to upload location tagged pictures from the gallery on the phone, not just the camera
Marcia Goebelmade reservation well in advance for uhaul at Smethort Pa. had to get it at Kane Pa. Charged for the additional miles, reserved 2 hand carts truck only had 1 appliance hand cart. went to recommended gas station on return day only pump working was ethanol free at almost $5 a gallon.!
ROBERT GEREWCheck to make sure the trailer tires aren't old and worn!
ERIC BARTKOWSKIIf someone makes a reservation, U-Haul should make sure there will be what the person wants at the location they prefer. If not, don't call it a reservation.
JOHN REZZELLEThe truck was clean but it did not drive well. The brakes were squealing from the time I picked it up.
RICHARD SWANSONNothing. They were friendly, went over everything and the service was excellent
JONELL FISHERPut ramps on the small trucks also.
SHANE LISTERThe windshield wiper was broken.
CURTIS CURCIONot a thing, Helped me hook up, explained how to load car, strap it down. Very easy to load and use. Only complaint the driver's side ramp makes all kinds of noise rattling.
TODD HARTMANVery friendly and the truck was spotless
STEVEN SKOKThanks to everyone. It worked out great.
raymond fuentesI set it up online and when we went to pick it up, everyone was wearing a mask and were very courteous. Our sales person even pronounced and spelled IROQUOIS correctly!
ROBERT WITMEROvercharged first gas. We returned with more gas than we left with.
Richard SwansonThis place of business is only open sometimes. Upon arrival there is no support for return. U-Haul assumes everybody has cell phones and apps. What do you do, no personnel and no phone, Your apps alway through this rental process sucks! I reported the bad tire on line, but the info never got to the drop off point!
DONALD DEGENHARDTHelpful at time of return
JASON KILLINCustomer service was excellent no complaint what so ever the lady who helped us answered and assisted us with every step of the way all I could recommend is the equipment be serviced/lubricated more frequently being it sits outside in the elements the ratchet straps were a bit tough to deal with.
Henry Camposvery nice to work with above and beyond
Robert ClarkNot a thing. Dont try to fix it if it aint broke.
PATRICK KEITERExcellent place to do business.
JIm SymanskiA dropped the u-haul truck off With the appropriate amount of gas and I still got charge $23 somehow Bullship Running over a billion dollar scheme
Rodney HowseOverall great experience!
Bonnie PhillipsThx for everything and working with our wild schedule and changes!!
Matthew ShugertsI reserved my uhaul a month in advance and was send somewhere else because they didnt have it
david pearsallOrdered 10 ft truck, got 15 ft truck...wasn't happy about the switch. Should be warned if going to do that...
John StranevaExcellent service à la clientèle. I would highly recommend this location for all your U Haul rentals.
Harold MaderThe representative was very helpful and very friendly -would recommend this location to family and friends
KRISTINE OSTRANDERGreat service & friendly staff
RICHARD BLYNothing. Service, owner, employees and uhaul truck were great! Can't express enough how awesome the owner treated me. Perfect service! Already recommend to family. THANK YOU!!
Amy TygerGreat place to work with!
Daniel Walter