Le client n'a pas laissé de commentaire.
KELLY W
Customer Reviews for Thomsen Oil Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Again the gentleman was friendly and helpful. Helped unhook trailer. Would definitely rent from him again.
Deb CPeople were friendly, helpful, and fast.
ronald yThe trailer provided had a bald tire. The tire tread was pass the wear indicator and bald on inside edge. A new trailer was requested and provided. They didn't offer a new trailer initially and claimed U haul issue but eventuality they were responsive in providing a new trailer. I don't know if the average person would have the knowledge to inspect a trailer and would be at risk. Tandem trailer, so tire failure would probably just be an inconvenience however a novice driver could be at risk.
Mike DDidn’t look over the trailer after it was dropped off
Johnathan WWhen will I receive my deposit refund
Jerry STruck had a small antifreeze leak just to check into it... the drivers door a lot of air seemed to flow inside door. It got from A to B so that's good. I asked for a cart dolly or whatever that I was charged for and it wasn't in there... no a huge deal but yeah. Got the job done.
Matthew BSteve was helpful, friendly and got back to me right away. I appreciated his willingness to help us.
Donna MNot having card readers on the fuel pumps on location is out dated. I had to leave the location after already arriving to fill up elsewhere and return a second time.
Justin GI was given the option on the website to return our vehicle to a convenient location for us, but when we arrived, it was abandoned. We had to backtrack our travels to find a location to return our truck. This criticism has nothing to do with the location that we returned the truck to I am critical of being allowed to attempt a return to an abandoned location and the length of time it took to finally speak to someone who could help.
William PI was told over the phone we would have a 150 mile credit since our original reservation was changed from kearney ne to hastings nebraska we live in kearney and really didn't want to drive to hastings but had no choice. We moved our son from kearney ne to Gothenburg ne and there is no way that trip was over 200 miles so we did not receive our 150 mile credit.
Donald DNothing! Pick up and drop off were easy.
Jessica ETHank you for all your help, everything went fine!
Nicholas KThe previous user had padlocked the rollup door. It was a good thing I did a walk through before we left. The person took an air cutting tool to remove the lock. He was kind of enough to let us return the next morning becasuse of the dealy
Jackie MUpdate computer. Took almost an hour.
David KVery fast and friendly service. Thank you. Good bunch of guys.
steve pSteve Nelson is a fine agent and is always very helpful and nice.
Timothy LDirty office.
Iva PCustomer service was lacking. The person at the location was doing a lot of things and could have given more instruction on drop off instructions however I do feel like they had more help at the location that they could have provided better service rather than 1 person doing many things at a multipurpose location
Angelica BThe agent got busy helping fuel clients and didn't fully check the vehicle with me didn't open truck to confirm dolly I wanted a hand truck not a furniture dolly. Truck cabin was dirty so I cleaned it very well before I returned it even armoralled the dash found a piece of old fried chicken in the heater vents.
Claire PDouble authorize the card cause he had no clue what he was doing. Very very slow
Valda MNothing exceptional service
John QLet them know when there is a truck available.
Kevin HTruck had starting issues ac did not work
David CGreat friendly staff. Helpful
Greg BOne tire needs replaced
Annette PTruck wasn't ready for an hour after scheduled time but I was charged for the full time. Clerk was nice but did not know how to use computer which caused further delay. Prepaid for blankets but was told at pick up they weren't available. Just before drop off, couldn't access info about how much fuel needed to be in tank. Link had expired.
Ellen EThe equipment was clean, but the check engine light was on and the drive cabin leaked water when it was raining.
Katie OVery easy to work with and friendly. Would recommend and use again
Steven AWould use again! Thanks
Dan CActually refund the difference of the $100 required deposit when total bill is below that.
Jessica DNothing that I can think of, my experience went well!
ERIC BThe older gent renting us our trailer was just sweet as could be. Very helpful so polite.
Karen PHave a way of checking your vehicle in after hours on the weekends when most places aren't open on Sundays you get charged 2 additional days plus milage for having to drive it to the nearest uhaul station for pick-up and return. Won't be using uhaul in the near future
Trevor GThe contact person at Thomsen Oil was personable, knowledgeable and knew the process resulting in a time efficient vehicle pickup. However, I do feel the customer (myself) had to make more concessions in the process than UHaul. A couple days before the rental period I was advised that no truck was available in Grand Island but one was in Hastings, NE. This meant extra driving to the pick up location and use of time on my 1-day rental driving to the original destination where the move was to occur. I did appreciate the extra miles allowance (35-miles). On arrival on Saturday in Hastings, I was then advised that there was no appliance cart and the only access to one would be just if one came in on a prior rental. This item was paid for and listed on my original document. I was offered a 2-wheel chart which was not an appliance cart. At time of pick up, I was not charged for the appliance cart. I had to make other arrangements to mover load and unload the appliances. I just felt the customer was making more concessions than the UHaul company was doing as the extra mileage was granted to make up the miles from Hastings to Grand Island. To promote the UHaul name to others, I'm left with little other than what I shared. I would have been appreciated to know a cart was not available before getting the truck on Saturday morning. Thank you for reviewing my comments. Commitment to customer service says a lot about a company. Steven Woodside
Steven WHours open
Michael CNothing everything was perfect
Tracy CThe steering on the vehicle was complicated to keep on the road. Not sure if the steering was the problem or the alignment. I hope you check it. That was hard to control.
tammy w