Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location is a little annoying, it was hard to open the lock I wish I could have done during operating hours
Nicole C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sneider I
Évaluation :
3
Cleanliness was hard to judge but by the area. The personnel were very good at quickly accepting the return.
Randall H
Évaluation :
4
Le client n'a pas laissé de commentaire.
EILEEN C
Évaluation :
5
The lady I dealt with was great. This was hands down the best U-Haul experience I've ever had.
Jerry H
Évaluation :
5
Le client n'a pas laissé de commentaire.
james l
Évaluation :
3
Le client n'a pas laissé de commentaire.
Daren B
Évaluation :
5
Great and best customer service.
Glisset B
Évaluation :
3
The place are narrow
anisur m
Évaluation :
5
Love this location
Rodney P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hovhannes R
Évaluation :
1
Le client n'a pas laissé de commentaire.
Joshua U
Évaluation :
5
Le client n'a pas laissé de commentaire.
Giorg Y
Évaluation :
4
Le client n'a pas laissé de commentaire.
cristina l
Évaluation :
5
The guy that runs this place is always super nice and easy to work with. This is my second time coming and once again had a great experience.
tom b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benjamin R
Évaluation :
5
They were very friendly and helpful
Gwynnae B
Évaluation :
1
Le client n'a pas laissé de commentaire.
Steve L
Évaluation :
5
Continue your friendliness. Very much appreciated 朗
Joy H
Évaluation :
3
You changed our pick up location from one that was 2 miles from my house to one 15 miles away with no compensation for time and miles spent.
Michael C
Évaluation :
5
Great customer service!!! Everyone was very helpful and the process was so easy.
Brendan M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ahmed H
Évaluation :
5
Le client n'a pas laissé de commentaire.
MA O
Évaluation :
5
Friendly and attentive staff! Best u-haul experience ever
Ilona B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Morgan F
Évaluation :
5
Great experience. Friendly. Quick easy return.
James B
Évaluation :
1
My 15' truck broke down at 1:30am in freezing temperatures in New Mexico, and I had to sleep in the truck with it off until the uhaul dealer six miles away opened at 9am. I didn't have warm clothes accessible and had to freeze for hours and hours. I had to spend hours unloading and loading a fully loaded 15' truck because I couldn't trust movers to properly handle my motorcycle. Uhaul was going to pay movers $500 and instead paid me and is claiming that is reimbursement instead of giving me AT LEAST half of my $4500 back. The new truck i picked up got me pulled over in Dallas because of the tag light being out. The entire ordeal set me back more than twelve hours causing my brother to miss his work shift and losing hundreds of dollars. The first truck i picked up i had just completely filled up with gas before it broke down and I spent $90, and the second truck only had half a tank and corporate told me that I can return with a quarter tank or less and claimed to put notes. When I got to Orlando to uhaul in hunters creek the extremely rude employee Louis or Lewis said I owed $102 for gas and claimed they didn't see the notes from corporate. I will post everywhere about the horrible customer service and not being reimbursed properly.
JARED F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bo G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mychal M
Évaluation :
3
The wrong location is shown in the confirmation email
Hao-Hsiang Y
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bo G
Évaluation :
5
Excellent service and cargo van was in excellent shape. Blankets clean and dolly new and in perfect condition.
Erin D
Évaluation :
5
Excelente servicio
Pablo C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek K
Évaluation :
4
Le client n'a pas laissé de commentaire.
stephen f
Évaluation :
5
Le client n'a pas laissé de commentaire.
alexander c
|
Expérience générale
Évaluation :
5
Good atención to the costumer
ROGELIO P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geoffrey M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor M
|
Expérience générale
Évaluation :
5
Customer service was great
CARLOS R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander B
Évaluation :
5
Great customer service, definitely the place I’ll be doing business with from now on
Pedro C
Évaluation :
5
Best place to rent.
Adam J
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yvonne C
Évaluation :
3
Location was hard to spot and entrance was hard to get into due to traffic
Ernesto D
Évaluation :
5
Very personable staff, made the entire experience easy and productive
Andrew W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erick L
Évaluation :
5
The best customer service.
Adam J
Évaluation :
5
GREAT SERVICE- loved my experience
Timothy S
Évaluation :
5
nothing they are great!
Sarah S
Évaluation :
5
always a fast and easy transaction at this location
Jill C
Évaluation :
5
Keep up the great work!
Adam J
Évaluation :
3
Customer service was great, drop off was easy. The location is just a bit small.
Christine M
Évaluation :
5
Le client n'a pas laissé de commentaire.
uchenna o
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando F
Évaluation :
4
Daniel is very helpful.
Joanne S
Évaluation :
5
Good service, great people l. Thank you. .
Laurie p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joy H
Évaluation :
4
Very poor location with extremely busy traffic. Limited parking, drop offs, access. Would never allow my wife to use this location!
Douglas R
Évaluation :
5
This was the best facility in LA, but when they couldn't serve me because my needs changed, they helped me find a solution that worked with a competitor. If they care this much about a non-customer, I'm fairly certain they will give even more effort for people paying for their service.
David W
|
Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander L
Évaluation :
5
Was very satisfied with service
Rosa E
Évaluation :
5
Thanks for helping us with our storage needs in such a friendly and professional way. It turned out that we didn't need to store anything as we liquidated our friends assets with donations made to friends and businesses. Cheers! Sean Hannon and Max Faugno
Max F
|
Expérience générale
Évaluation :
5
The employees were very helpful and kind!
Serge L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pablo M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrick G
Évaluation :
2
This location is on a very busy street . It is no fault of theirs but it is hard to pull out of the driveway and hard to pull in. The building is run down but the people were very nice and professional. It is closer to my house than the location in Glendale I usually use so I might try them again.
Julie Z
Évaluation :
5
No windscreen washer fluid and dirty glass made it hard to see thru as the sun was setting. Staff great tho and will use this loc again.
NEIL B
Évaluation :
3
I use this place all the time. Today the van was dirty in the back and I was told the tire pressure alarm was malfunctioning and was blinking. I filled the van to the exact amount of fuel it had when I picked it up and they charged me extra for fuel.
William S
Évaluation :
5
Your friendliness keeps us coming back . Merci.
Joy H
Évaluation :
5
The last time I tried to start the truck the battery was clearly very weak and it barely started. But otherwise the truck functioned well.
lawrence g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judy T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enrique M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Makaya T
Évaluation :
5
Continue your friendly/welcoming attitude .
🤩
Joy H
Évaluation :
5
The 17' truck rental went great. The customer service was excellent and the entire process was smooth and very quick. Thank you very much for your service, I will definitely be renting from this location again. - Rafael C.
Rafael C
Évaluation :
4
Le client n'a pas laissé de commentaire.
timithy t
Évaluation :
5
Honestly, this was the best uhaul experience I've ever had. Quick and friendly check in and out. Would definitely recommend
Nora Z
Évaluation :
5
Very welcoming .
Thank you so much 😊
Joy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
George v
Évaluation :
5
Excellent service! Thank you very much
Barbara H
Évaluation :
5
Great customer service! Thank you
Romani J
Évaluation :
5
The team is always available to help! A great experience every time. I will definitely use them again.
robert r
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Patricia N
Évaluation :
4
Good people
Luis C
|
Expérience générale
Évaluation :
5
Explain the insurance coverage better & we put gas in the truck but still got charged a gas fee.
Garrett K
Évaluation :
2
Website said 24/7 access but they close at noon. Drop off area was gated off and the parking lot was full of other trucks. Self dropoff was a pain since gps couldn't identify my location for 15+ minutes -- wasn't sure what to do if I had no service there.
Kevin H
Évaluation :
5
Great staff and service. Highly recommend.
Abigail B
Évaluation :
5
Always a pleasure renting with Thriftee for more than 20 years. I never want to go anywhere else! Merci les gars!
Gabriel A
Évaluation :
5
The man who attended us provided excellent customer service and was very helpful!
eDWIN s
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bruce H
Évaluation :
5
Felipe was kind and helpful
Christopher R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaely R
Évaluation :
5
Love the place and the people are very nice and friendly. Fast and easy service every time. Muchas gracias!
Christen S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Weston M
Évaluation :
3
Tiny driveway is almost impossible to find in traffic to drop off a truck.
Walter L
Évaluation :
5
Satisfied
Joy H
Évaluation :
5
Easy check in and check with pleasant employees.
Daniel C
Évaluation :
2
Le client n'a pas laissé de commentaire.
Brian O
Évaluation :
3
Storage and Uhaul could be cleaner.
Gloria L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Andrea W
Évaluation :
1
When I picked up the uhaul I thought the guy was going to literally hit us with a rental truck with his w reckless driving. He then proceeded to say he wasn't aiming at us and acted like nothing was wrong.
Aline D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sune S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kihyun P
Évaluation :
5
Hello, I canceled this reservation. The Uhual rep on the phone tried to call Thriftee but left a message. This facility was unsafe and the exterior was dirty and full of graffiti (maybe Murals might help). It appeared that there were possible squatters living on the property. I did not feel comfortable leaving my belongings at this site.
arnette l
|
Réservation
Évaluation :
5
We moved into a storage unit here after a house fire. They were very kind to us, and our stuff stayed exactly as we left it until we came to pick it up in preparation for a move across the country. Je la recommande fortement.
ASHLEY C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oscar E
|
Réservation
Évaluation :
5
Clean place and friendly staff very helpful.
Edith G
|
Expérience générale
Évaluation :
5
Great service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.
Evangelos C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
YOUZHENG C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNETTE H
|
Expérience générale
Évaluation :
5
On Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50 % of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I'd like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.
Stephanie V
|
Expérience générale
Évaluation :
5
Staff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!
Katherine B
|
Expérience générale
Évaluation :
5
I was well please,thank,s. I will come back. THANK,S Sam McFarlin.
SAMUEL M
|
Expérience générale
Évaluation :
5
Staff were awesome!! but I wouldn't want my stuff in these units :/
Frannie R
|
Expérience générale
Évaluation :
5
These guys are the best
ELLIE F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emerson G
|
Expérience générale
Évaluation :
5
I been with this storage company for 6 months plus or so and I've never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.
Chandana E
|
Expérience générale
Évaluation :
5
Very expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone
Amihan A
|
Expérience générale
Évaluation :
5
This is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.
SHALISHA S
|
Expérience générale
Évaluation :
5
the staff here is amazing.
ROBERT W
|
Expérience générale
Évaluation :
1
I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.
jacob S
|
Réservation
Évaluation :
5
We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.
Michael B
|
Réservation
Évaluation :
3
The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.
TIFFANI C
|
Réservation
Évaluation :
5
Oui
Truman K
|
Réservation
Évaluation :
5
Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.
Stephanie S
|
Réservation
Évaluation :
3
Prices were pretty low, but too far from my location
Hanah C
|
Réservation
Évaluation :
5
Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Merci.
Megan C
|
Réservation
Évaluation :
5
Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!
Karen L
|
Réservation
Évaluation :
5
As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.
Stephanie S
|
Réservation
Évaluation :
5
I did not utilize the storage unit
tanai c
|
Réservation
Évaluation :
2
I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.
Rebecca T
|
Réservation
Évaluation :
5
I did not use unit but the process for reserving the unit was smooth.
Stephanie L
|
Réservation
Évaluation :
5
Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.
Nikita G
|
Expérience générale
Évaluation :
3
Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.
damon f
|
Réservation
Évaluation :
4
Sonya was unbelievably helpful!
Andre T
|
Réservation
Évaluation :
4
The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space
Thomas T
|
Réservation
Évaluation :
3
Did not use. Was not a convenient location for us
Privacy R
|
Premières impressions
Évaluation :
3
I didn`t order storage. The errant reservation was cancelled.
Privacy R
|
Premières impressions
Évaluation :
3
I didn`t order storage. The errant reservation was cancelled.
Privacy R
|
Premières impressions
Évaluation :
3
overall not bad
Privacy R
|
Premières impressions
Évaluation :
4
I had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.
Privacy R
|
Premières impressions
Évaluation :
5
Felipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.
Privacy R
|
Premières impressions
Évaluation :
5
Customer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.
Privacy R
|
Premières impressions
Évaluation :
5
Renting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. Merci!
Privacy R
|
Premières impressions
Évaluation :
5
Felipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.
Privacy R
|
Premières impressions
Évaluation :
5
Sonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.
Privacy R
|
Premières impressions
Évaluation :
4
Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases
ELLIOTT D
|
Premières impressions
Évaluation :
3
Overall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.
Privacy R
|
Premières impressions
Évaluation :
3
I actually cancelled my reservation. I didnt need a storage room anymore.
Privacy R
|
Premières impressions
Évaluation :
1
This place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmare
Privacy R
|
Premières impressions
Évaluation :
3
Good service. Very hospitable and understanding.
Privacy R
|
Premières impressions
Évaluation :
4
The staff here are very friendly and helpful. Definitely makes me feel at ease!
Privacy R
|
Premières impressions
Évaluation :
4
The owners are very helpful.
Privacy R
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
