Customer Reviews for Thriftee Self Storage
(U-Haul Neighborhood Dealer)

1 278 évaluations

1717 N Glendale Bl   Los Angeles, CA 90026
(No customer parking)

(323) 662-9973

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 6h pm
  • Dim : 8h30 am à 12h pm

Services dans cet établissement :

Pour nous contacter

(323) 662-9973

1717 N Glendale Bl
Los Angeles, CA 90026
(No customer parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 6h pm
  • Dim : 8h30 am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The place was a little bit difficult to get in due to the busy traffic but the man working was amazing thank you so much .

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

This is the best Uhaul in Los Angeles. The staff is very friendly and the service is fast!

David M. 
Évaluation :
5

Great service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.

Evangelos C.  |  Expérience générale 
Évaluation :
5

Rep at the the location was friendly and detailed with instructions!

andrea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUZHENG C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

I have been working with Thriftee Storage for over 20 years now. Felipe and the team are the best and continue to be my go-to Truck rental company for my business needs and personal. Thanks again team for another great transaction!!

Gabriel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNETTE H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENSINE R. 
Évaluation :
1

Ease of service

Emmanuel L. 
Évaluation :
5

On Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50 % of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I'd like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.

Stephanie V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
2

It's just too sketchy of an area late at night to be standing in a dark alley with my phone in my hand fucking around with the uhaul app and taking pictures, pretty much oblivious of what's happening around me because I have to concentrate on the check out process. Didn't really feel safe. Also, I drove 17 miles and they/you charged me $40 for gas. $40? I expected an exorbitantly high fee for not getting my own gas but not a 400 % markup.

Alexander K. 
Évaluation :
5

Philippe was kind and helpful.

Vitor Q. 
Évaluation :
5

10/10 professional, clean, efficient. Nice guys

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teddy A. 
Évaluation :
1

They gave me a faulty lock with my rental. It broke and I had to wait two extra days and drive all this distance for absolutely nothing because I couldn't open the truck gate. I was then charged triple and a cleaning fee even though I had left the unit clean. On top of that it says you can pick up your truck after five pm. And when you get there is no one and you have to wait until the next day. Luckily some guy was “getting lemons” when my reservation was goin on and he gave me my truck. This is absolutely theeee worst uhaul I have ever been to by a large margin. I wouldn't even recommend this to an enemy. This is by far the shadiest worst uhaul I have ever used. 0/10

Juan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brendan J. 
Évaluation :
2

Daniel was really nice but our Uhaul was given to us with a disconnected tail light without us knowing and we got pulled over by a cop for our turn signal being out. Also the check engine oil light was on.

James Brandon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aza Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Great service ! Employees super helpful!

Marcela C. 
Évaluation :
2

Impossible to turn into lot off Glendale without doing a 3 point turn in nonstop traffic, awful parking and navigation inside, charged for insurance when I specifically asked to not have it. Was greeted with extremely rushed and nonchalant service despite no other customers at the place.

Declan B. 
Évaluation :
5

Great service thank you to the Uhaul team.

Stanley C. 
Évaluation :
5

Felipe and Daniel were wonderful and kind.

Kelly M M. 
Évaluation :
2

Front desk was really helpful, guys working outside dispatching trucks and doing returns are extremely rude.

Gabriela B. 
Évaluation :
5

The location of this UHaul is a little tough due to traffic congestion, and the location itself is very small. But the service is great, very nice people and they always have equipment ready to rent.

BENNY S. 
Évaluation :
5

Friendly service and efficient process

Ryan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Talie M. 
Évaluation :
5

Absolutely professional and efficient at checking us in & out!! A perfect move!!

DARCY P. 
Évaluation :
4

The people were super nice and helpful. Great to deal with. The Van was excellent .

William L. 
Évaluation :
5

This place was amazing. Very friendly and helpful staff, I only want to go here now.

Thomas B. 
Évaluation :
5

Amical

Danny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley D. 
Évaluation :
5

I have been renting Uhaul trucks for Almost 50 years. This place by far was my best experience. Mainly because of the service I received from the gentleman that helped me. Kind, respectful, and most importantly, FAST David Nagoshiner Anonymous L.A. Clothing

David N. 
Évaluation :
5

The guys at Thriftee storage are kind and awesome!

Collette M. 
Évaluation :
5

I got some hassel at the end of my trip because the lady that checked me out did not change the gas level in the computer. I know if I didn't have as nice of a lady in vegas, it would have cost me money that it should not have.

Nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noghreh K. 
Évaluation :
5

Sonia was extremely helpful and kind. She was quick and answered all of my questions. Fortement recommandé!

Jordan H. 
Évaluation :
1

Ii was told that one free month of storage came with the truck rental, It was not applied in the drop off location for me

louis T. 
Évaluation :
5

Everyone was very kind and helpful.

Candace K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy Alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannielle J. 
Évaluation :
5

#1

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glorivette S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
1

Truck rear light casing was broken and front desk misled on gas refill, not disclosing that van could be filled past F line on gas tank. Led to overfill by $14 dollars. Will never use uhaul again.

Sergio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee F. 
Évaluation :
5

Great customer service!

Pilar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Napasorn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herson C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy A. 
Évaluation :
5

Staff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!

Katherine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pasquale B. 
Évaluation :
1

The staff charged me for insurance that we did not order and they gave me the truck with 1/4 tank of gas. They didn't give me an invoice when I picked up the truck so I had no proof that it only had 1/4 tank. This caused problems when I dropped off the truck because they wanted to charge me for missing gas.

Susanne M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RORY J. 
Évaluation :
5

Nothing, very helpful and friendly crew.

Rory M. 
Évaluation :
5

Friendly and accommodating.

Douglas Y. 
Évaluation :
1

Took money after I complained about the cap being broken .

Quuu J. 
Évaluation :
5

The nicest people, the best and fastest check in and check out. Very much appreciated everything about them.

SUSIE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin K. 
Évaluation :
1

$20 a gallon is ridiculous for feeling U-Haul truck you are eight times the national average you should be sued for this and you guys should be going to jail for robbery it is ridiculous plus a service fee on top of that for a total of like $200 it is crazy go to jail

JOSE R. 
Évaluation :
5

Very nice people working there

Julioc V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
1

The cargo van was filthy dusty cab was dirty left over jug of someone water container so dusty you could of write your name if you wanted back also had dust pieces of paper also some nuts and bolts lest over from past renters the outside also dusty dirty and seems to be smudged dirt and blood drops on driver side I would never come to this location again I'll stick with the fletcher location they are very clean I rent atleast 3 time a month never seen this sort of unclense condition

Janet P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN M. 
Évaluation :
4

Staff was easy going and really nice - no parking though so bring someone that can drop you off and pick you up. Street parking available on the tiny street near the place.

Amy H. 
Évaluation :
4

Sweet old LA spot. Very nice people. Very relaxed. Excellent service.

Jochen L. 
Évaluation :
5

Air conditioning not working properly

Elvin C. 
Évaluation :
4

Nothing. Customer service was excellent. I was in need of my rental 2 days longer than was first expected and everybody was super understanding and so patient with me. They've gained a customer for life with me and my experience with renting a u-haul truck.

Cannon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nabor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley V. 
Évaluation :
5

Always top notch!

jonathon G. 
Évaluation :
5

Very nice staff for being a third party! They were really helpful and had lots of ways to help me with since the reservation was made by the organization I work for and they had a lot of requested specifications.

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa T. 
Évaluation :
5

I was well please,thank,s. I will come back. THANK,S Sam McFarlin.

SAMUEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine S. 
Évaluation :
5

Staff were awesome!! but I wouldn't want my stuff in these units :/

Frannie R.  |  Expérience générale 
Évaluation :
5

Easiest U-Haul experience I've ever had.

Chloe S. 
Évaluation :
5

Excellent efficient friendly service !

Erin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arnold A. 
Évaluation :
4

Clean the windshield. Gentlemen who helped me was friendly, professional, and helpful. I did watch them check oil and transmission fluid which was great.

Mitch R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
5

Your costumers service is very good no attitude like one in Hollywood

Oscar B. 
Évaluation :
5

These guys are the best

ELLIE F.  |  Expérience générale 
Évaluation :
1

my moving assist company recommended to me during the check out process took my money and never showed up.

Liam U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manuel B. 
Évaluation :
4

Very fast and accessible. Kind service.

Monica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Froilan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian P. 
Évaluation :
5

It was perfect, thank you.

Amy W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ben V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret D. 
Évaluation :
5

I been with this storage company for 6 months plus or so and I've never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.

Chandana E.  |  Expérience générale 
Évaluation :
5

Very expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone

Amihan A.  |  Expérience générale 
Évaluation :
5

This is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.

SHALISHA S.  |  Expérience générale 
Évaluation :
5

the staff here is amazing.

ROBERT W.  |  Expérience générale 
Évaluation :
1

I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.

jacob S.  |  Réservation 
Évaluation :
5

We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.

Michael B.  |  Réservation 
Évaluation :
3

The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.

TIFFANI C.  |  Réservation 
Évaluation :
5

Oui

Truman K.  |  Réservation 
Évaluation :
5

Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.

Stephanie S.  |  Réservation 
Évaluation :
3

Prices were pretty low, but too far from my location

Hanah C.  |  Réservation 
Évaluation :
5

Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Merci.

Megan C.  |  Réservation 
Évaluation :
5

Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!

Karen L.  |  Réservation 
Évaluation :
5

As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.

Stephanie S.  |  Réservation 
Évaluation :
5

I did not utilize the storage unit

tanai c.  |  Réservation 
Évaluation :
2

I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.

Rebecca T.  |  Réservation 
Évaluation :
5

I did not use unit but the process for reserving the unit was smooth.

Stephanie L.  |  Réservation 
Évaluation :
5

Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.

Nikita G.  |  Expérience générale 
Évaluation :
3

Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.

damon f.  |  Réservation 
Évaluation :
4

Sonya was unbelievably helpful!

Andre T.  |  Réservation 
Évaluation :
4

The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space

Thomas T.  |  Réservation 
Évaluation :
3

Did not use. Was not a convenient location for us

Privacy R.  |  Premières impressions 
Évaluation :
3

I didn`t order storage. The errant reservation was cancelled.

Privacy R.  |  Premières impressions 
Évaluation :
3

I didn`t order storage. The errant reservation was cancelled.

Privacy R.  |  Premières impressions 
Évaluation :
3

overall not bad

Privacy R.  |  Premières impressions 
Évaluation :
4

I had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.

Privacy R.  |  Premières impressions 
Évaluation :
5

Felipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.

Privacy R.  |  Premières impressions 
Évaluation :
5

Customer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.

Privacy R.  |  Premières impressions 
Évaluation :
5

Renting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. Merci!

Privacy R.  |  Premières impressions 
Évaluation :
5

Felipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.

Privacy R.  |  Premières impressions 
Évaluation :
5

Sonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.

Privacy R.  |  Premières impressions 
Évaluation :
4

Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases

ELLIOTT D.  |  Premières impressions 
Évaluation :
3

Overall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.

Privacy R.  |  Premières impressions 
Évaluation :
3

I actually cancelled my reservation. I didnt need a storage room anymore.

Privacy R.  |  Premières impressions 
Évaluation :
1

This place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmare

Privacy R.  |  Premières impressions 
Évaluation :
3

Good service. Very hospitable and understanding.

Privacy R.  |  Premières impressions 
Évaluation :
4

The staff here are very friendly and helpful. Definitely makes me feel at ease!

Privacy R.  |  Premières impressions 
Évaluation :
4

The owners are very helpful.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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