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Charles H
Customer Reviews for Thumpers Performance & Exhaust
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was charged two times for the same thing. I paid all the money at pickup and was charged again at drop off
Kayla GThey were great…a real blessing!
Charles ADon't have the furniture dolly's I reserved but not a deal breaker. Pleasant experience.
John DI purchased a rental for a dolly I never received
Sheresa SI have rented a lot of trucks from uhaul this truck was over well worn shook really bad at 45 and 65 the smell in the cab was not good at all
Johnny VGot an email saying the U-Haul wasn't returned but it was. That was really my only issue.
shelby sThumpers was great the fact that they couldn’t find my reservation so I had to be charge for a 26 foot when I reserved 15 foot
Jennifer CExcellent service à la clientèle.
Cody BExperience was very positive, highly recommend!
Jason CMake sure the equipment is safe to use.
William HN/A. The team at the location was very helpful.
Stephanie HAsked for return on Tuesday and was reported for not being returned on monday.
Mitchell HMy entire uhaul experience was poor regardless of these two locations. The uhaul app does not work well and the whole order was messed up and confusing on top of the stress of moving my disabled mother.
Kaitlynn LI placed reservation on a 15 ft truck and an appliance dolly at harvell motors 4 days prior to needing it. I got to the location only to find out that my reservation was placed at a different location. I get to the other location and begin to sign in and I'm notified by the app that one my tools was not reserved to please go into the store and talk to someone. I go Inside Thumpers in athens, Alabama and speak to the attendant. He pulls up my reservation and notifies me that he doesnt have a 15ft truck or the appliance dollies. He calls around to try to locate a teuck to no avail. This gentleman was very nice and helpful, no complaints with him at all but my reservation for the 15ft truck and dollies was accepted on tuesday I should not have had to drive or put gas in a 26 ft truck and still with no dollies.
Seth RFriendly folks and helpful.
HARRY SEquipment was well-maintained: oil, battery, and temp levels were all perfect throughout the 900-mile trip, and the tires were in great shape as well. The truck started immediately each time and drove very well, easy to control and keep within the lane. The cab of the truck was very dirty upon pick-up, and I swept and cleaned the floor and all compartments before embarking on my trip and putting any personal items in the compartments. (The seats were clean and needed no attention.)
mary bDidn't have the van I reserved available. Gave me a larger van instead.
John WNothing wrong with the location. I called the 800# and got no help after being on hold for 30 minutes
William RI wasn't happy that the truck and location that I had originally reserved my U-Haul wasn't available. It would have been nice to know before I left to pick up that I would be driving to a different county for a truck. However, Thumpers was a nice location and nice people.
SAMANTHA LReally nice people
JOHNNIE HMade sure I was set to not be charged as if I rented the two dolly's and did not return them.
Codie NThe online reservation system has us at two different places.. one didn't have the equipment so they moved us to another and when we arrived, tgey were closed for vacation. I found Thumpers online and they helped us get on our way. Please double check your online reservations to make sure equipment is available and the store open.
Christina DThis was a very disappointing and incredibly frustrating experience. 15930 is not the pickup location I requested. I requested the safe mini storage location at 8836 Hwy 72 W in Madison, AL 35758 and I would not recommend a friend use this location. When I arrived, the lady told me: "sir, that's a preferred location and if we don't have it, you'll have to go somewhere else". Why thank you for that nugget of information Captain Obvious! Doesn't U-Haul try to relocate equipment rentals to a location that customers prefer or is that no longer a U-Haul business practice? This lady referred me to another location in Athens, AL. That location didn't have a trailer, but the lady called two other locations to locate another U-Haul rental facility (15930 York Ln) to confirm they did have the trailer I requested. I finally arrived at 15930 York Ln and all went well. I would recommend a friend to this location.
Theodore VWhen you rent a trailer and you get there and they don't have what you rented so you have to get something else even though I called and left them a message saying that if you have any questions to contact me and I left them my phone number
James MDon't screw people saying they caused damaged which wasn't there when I dropped it off.
Daniel SVery pleased with whole process of renting uhaul for our move. The truck was nice& clean& very professional person when we picked up truck. Keep up the good work!
David CReserved truck on line night before pickup but had to repeat info at pickup, I thought reserving would save time at pickup..did not.
Tracy HThe person told me the trailer was latched. It wasnt and the tounge went through my tailgate when I pulled the car on it.
Adam lWas in and out in under 5 minutes
austin oNo one was wearing a mask. Strut on fender was almost dragging a tire.
David WNo need for improvement, excellent service.
Ramon OSpeedier response times when someone calls into the 1-800 UHAUL phone number.
Neal JInside of truck was not clean and papers from previous rental were above passenger visor that contained personal info
Timothy SThis was the best prepared location for my requested rental anywhere close to Athens. I'll recommend Thumpers to anyone that needs a truck rental. Merci!
Tim FThe tag on this pull-behind trailer was barely hanging on my one bolt because it gets caught when you open the trailer. Otherwise all was fine.
Sandra EWe waited in their office for several minutes, then walked around to the shop in order to get waited on.
Sandra EI’ll never rent Uhaul again
Dustin AY'all need to put the right mileage and fuel on the ticket and stop rounding it up!
Authur WMy only complaint is that the CAB of that truck Reaked of Body Odor something bad... About knocked you out every time you would open the cab door
wayne sI returned my rental a day early, apparently it was never entered into the system and I received emails and phone calls regarding a "late drop off". That was not comforting and was an imposition on my time.
Michelle LThe destination was known however, There was no mention of a mileage charge going over the allowed miles. I feel I was charged over $40 in error.
Franklin Peasy smooth drop off
thomas cUhaul has become to expensive. 130 dollars for rental plus 30 dollars for gas. I could have hired 2 men and a truck and I wouldn't have had to lift a thing.
gary lI would like to say that only a two day rental option just doesn't make sense, you should have l9nger options available from beginning that are more cost effective for diy movers who don't have a big team of friends & family that can help them, $40 every extra day wasn't too terrible but there could have been a better option available.
karmen eI know of nothing that one could do to make my rental any better. Everything was tops.
DENNIS WVery friendly and quick service
Robert HI have rented here before, Great staff of Guys..
GLENN BI arranged for a trailer...ONLY a trailer. When my son went to pick it up, he was told that I had added blankets and a dolly. I DID NOT request those things but, of course, was charged for them. When I was asked online if I wanted those things, I always hit, "No thanks." I have dealt with U-Haul in the past and have always been satisfied. This time, I feel like I have been taken advantage of. I have been honest with U-Haul and have only expected the same in return. If I am able, I will attach the online receipt I was sent after arranging for the trailer.
Sharmonmon KPick up was not at location requested and was not notified of this change in advance.
Earl L