Évaluations des clients Thundermart #2

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Thundermart #2

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Derrick G. le

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Le client n'a pas laissé de commentaire.

Jon C. le

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Owner/operator was very nice and helpful. First class all the way.

Larry S. le

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Air conditioner did not work, passenger side mirror was broken, during the drive the abs light came on. We did this online, and wanted one way, it set us for in town, even though we put the mileage to be around 150. When the truck was picked up he mentioned it being in town and my son told him we wanted one way and said he changed it,(which later when we got the confirmation it hadn’t been changed but the cost had been adjusted to the one way charge). We had rented a storage unit in Stillwater, which is why we wanted one way. We were on the phone last night trying to get this resolved. It didn’t get resolved until this morning I understand that it was a holiday weekend but it caused a lot of stress

Robert L. le

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Knowledgeable people and very friendly. Will definitely use them again.

RANDY C. le

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The GPS had the location on the opposite side of the street than where located! Was confusing!!

Kathy J. le

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Location is not set up to do contracts. Employees don’t know how anything don’t have access. Owner has to do it from his computer at home. Worst rental ever. We have a used U-Haul many times over the years I’ll never use this location again .

Robert L. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Very helpful and there were no problems getting the truck turned in on time.

Thomas L. le

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The website let me set a pick up time of noon and then wouldn’t let me use the 24/7 pick up and said “return when the place opens at 4 pm”. I was on the phone for a couple hours trying to get it fixed and wasted a bunch of gas driving back and forth. All customer service representatives were unhelpful and seemed clueless until someone named Christi or Christine just filled out the contract over the phone and saved the day. It was a horrible experience and completely messed up my moving schedule.

Cory S. le

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This trailer was old. The dealer did not hook up trailer for me. Lights worked after leaving the dealer but stopped working about 700 miles away. I submitted a request for roadside assistance via website with no reply. The trailer made the rest of the trip illegally to it's destination. Not cool!

Barbara M. le

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There was only 1 employee present and he was responsible for the convenience store transactions as well as the U Haul rental transactions. He was unable to go out to the yard where the trailers were located until there was no one in the store or at the drive through window.

Harry L. le

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Le client n'a pas laissé de commentaire.

Debra K. le

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Le client n'a pas laissé de commentaire.

Steven W. le

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Over One hour waiting for store clerk to provide keys and lock combination. Was advised by this store that this was between me and Uhaul and she refused to assist. At the same time a couple came in to rent a uhaul and was turned away and told she would have to rent online and that Uhaul didnt pay her to do their business. Uhaul is a great company - this location needs to not handle Uhaul truck leases. The female clerk was very unprofessional.

Tracey P. le

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Very friendly service.

Brandi S. le

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Le client n'a pas laissé de commentaire.

Darby K. le

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Great folks

Gina B. le

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Didn’t know extending my contract by 2 days would be far more expensive than returning the truck and then re renting it for local use. Wishing Uhaul Midwest city would have mentioned that.

Linsey M. le

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Le client n'a pas laissé de commentaire.

Frank W. le

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Le client n'a pas laissé de commentaire.

Jeremiah W. le

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Le client n'a pas laissé de commentaire.

Christopher P. le

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Le client n'a pas laissé de commentaire.

Cherish W. le

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Le client n'a pas laissé de commentaire.

Phillip L. le

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Le client n'a pas laissé de commentaire.

Connie F. le

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Le client n'a pas laissé de commentaire.

Paul J. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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We called to confirm this truck 5 times. They could never confirm it and even mentioned that we may have to go to Norman, OK to pick it up. When we picked it up... they did not have the 15' truck that we requested, but gave us a 20' truck for the same cost. Since this truck was going 1,700 miles to the West coast... we did not want a 20' truck. The location is well below average... probably the nastiest place in Newcastle, OK and employee's know nothing about the U-Haul section.

Debra K. le

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Le client n'a pas laissé de commentaire.

Leah B. le

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Le client n'a pas laissé de commentaire.