Everything was fine
DERRICK C.
Customer Reviews for Tidewater Collision Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It's advertised as a certain width but the gate not being the full width of the trailer makes that false. Was unable to use. Waste of time and money.
JAMES DAVID W.The 24/7 app took an extremely long time to get to work. 30+ min
Casey C.the rep was polite and courteous
THOMASPATRICK Q.Uhaul as a company needs to clean up their act! I made a reservation over a month in advance to pickup a trailer in Williamsburg, VA. I get a call the day I am supposed to pick up the trailer and was told the closest trailer was in Hayes, Va; "only 12 miles away". Well it was not even close to 12 miles it was over 30 miles and a 2 1/2 hour drive. UNACCEPTABLE! Never did the customer service people mention that I was entitled to U-Hauls 50 $reservation failure guarantee; I had to and was told it would be deducted from my final bill. Never happened! Additionally, I was FORCED to drop the trailer off at the same inconvenient location, not Williamsburg. Very clear that U-haul is not a customer oriented company at ALL!
DAVID GRANT M.Despite it being after normal operating hours there were people on site and when they saw we were having issues with the website and pick up, website sucks, they were kind enough to open up and help us. Highly recommend this business. A+ Gold Star
TERESA T.Nothing, everything was great!
Julia C.Excellent staff who were quick and knowledgeable helping me get the equipment I needed.
LOUIS S.This location is convenient, and the workers were VERY kind and helpful.
KERI SUE B.Staff was very friendly and inviting would highly recommend
JEREMY DAVID F.Rien
EDDY A S.Le service à la clientèle était génial.
Veronica S.This was a mobile drop off which was very convenient.
STEVEN MICHAEL W.Dropped off on a Sunday when business was closed per the uhaul representative on the phone.
JAMES R.thank you for a great experience
BOBBYDAVID B.Friendly and quick check in. Trailer was clean and well maintained. Great experience!
Scott A.When I first showed up for my reservation there was not a truck for me at the proper location due to last customer not returning the truck. which is fine but calling me ahead of my arrival letting me know there was no truck would have been awesome. Driving the truck I know there is something wrong with the breaks due to me needing to bottom out the break pedal to get the truck to stop (aka need servicing). There was also a absolutely terrible metal-on metal screaming rubbing sound coming from the what I believe the front right wheel. I checked the clearance between brake housing and wheel and it measured half of what the left side had. I annotated all of these problems when I checked in the truck hoping it would be fixed before the next renter took the truck, but the next morning I drove by the truck had already been rented out by another customer. Which puts peoples life in danger.
GRANT C.The cab of the truck was not clean. While it wasn't necessarily dirty, it just wasn't detailed. The under seat compartment still had food crumbs and the cup holders had coffee stains all over them as well as part of the floor. The associates however were excellent! Great customer service and really good people to work with!
Brent H.TCC was great to work with, including giving us pointers to ensure we continue to have a great experience with U-Haul in the future! Our reserved 6x12 trailer was in an easy-to-access location, so hooking up to our truck was a snap. One note: U-Haul says it's boxes are water-RESISTANT, but NOT WATERPROOF. We found this to be a well-heeded caution. As we traveled through a torrential downpour with hail on I-81, some water did find its way in through the door seals. A bit of our padding got wet at the floor, but nothing was harmed. People should keep this in mind as they load their U-Haul trucks or trailers.
Shawn L.Caulk the upper cab so it it dose not leak
Nita H.Quick and painless
Robert G.Everything was excellent
John D.There were big pools of water in the parking lot -- difficult to find a dry place to park.
Carolyn A.The people working at this location are VERY nice and very helpful. It was a very pleasant experience.
ELLIOT ROBERT M.done well
John K.Don't expect much more, everyone I spoke with was very professional and courtious.
SHARONLEE P.My original res was for pick up Fri, Jan 15 at 9:00 pm but when I arrive at the Leesburg Pike (Falls Church, VA) location the rental truck was NOT available. Made a new reservation online AND called U-Haul 1-800#. ‘MAC' - the res agent was VERY helpful and confirmed cancelation of the 1st res and the new res in place. Tidewater Collision was a great experience. On site personnel (Jason) was very helpful and informative when I picked up the vehicle on Sat. Jan 16. A very good check-in experience.
MARIALINDA H.Everything was perfect. Tidewater Collision was Fabulous. Treated me like I was family. I would definitely recommend this establishment to everyone.
LINDAANN L.I was charged for gas even though i picked it up with it only having 1/4 a tank of gas
Hannah B.Great guy at desk, very nice
Jennifer M.Ensure if the customer has reserved a Dolly, it should be available if they have paid for it.
KEITH FREDERICK W.No visible uhaul signage except vehicles. No key drop box clearly marked KEY DROP OR UHAUL. Hard to see small address numbers on mailbox, no numbers or signage on building. The location approx. 100 yards down the road on opposite side of the street was clearly marked
Michael B.Efficient process. Highly recommend online check in. Folls there helped me hook up and disconnect trailer. Easy in and out.
PHILLIP ANTHONY H.Service was excellent and fast. Explained everything clearly. Will definitely refer a family member or friend to this location. Thanks for everything.
HAROLDMILTON J.