The man at the pick up location was very knowledgeable and helpful!
james k
Customer Reviews for Tiger Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My reservation was transferred to this location at the last minute after what I'd reserved was not available. I was very happy it was. Thr other location was just too chaotic, with people unable to try and help.
Pantalion SVery friendly and helpful location. I will go back to this location to get a vehicle when I need one.
MARTIN YVery nice person
Hakim MWoman was EXTREMELY RUDE! Said that they had no means of doing the paperwork. The man was a little better. Asked for a receipt or at least something signed. Woman made a derogatory comment.
Diana SShe was rude and in a bad mood
Juan MSee rental ca history. My truck was towed away without my knowledge with valuables items such as motorcycle tvs and electronics in violation of.uha policy , in negligence if uha.dispatcjer and manager.and in violation of state law. Legal.action will be taken unless uhaul mitigates and pays for all damaged properties
ANTOINE FExcellent service overall
Iola LA clean vehicle specially with this covid it was discusting
TRACY SI ordered an appliance dolly but when I picked up the truck it wasn't there. I had to go to Home Depot to rent one which caused me additional expense in mileage, gas, rental fees and lost time.
Paul MUnsecured drop off. Staff rarely answer the phone.
EDWARD SThe truck was filthy, inside, outside and the cargo area, I couldn’t even see out the windshield barely, there were unfolded blankets strewn about the cargo area and the holder for the hand truck was broken leaving it to roll around the cargo area.
James WDo not have the pick-up in-person checkin option available. As you can only pick it up via mobile at this location.
Ryan PThe process is slow and not user friendly. Moving is stressful enough. Your process of renting the UHaul puts 100 % of the work on me, the customer. I want the employees to be doing the work, and I pay them money. That's how it should work.
David TThe miles were wrong and I ordered/ got charged for 3 dozen blankets and only got 1 dozen
Jesse CMake sure you guys have the equipment that is rented because I rented a dolly and there was none there but other than that it was good
Santiago ZThe customer service from U-haul was very helpful however the location for pick up was very eery. The storage business that has the trucks for pick up seemed sketchy but what was more troubling were the people living inside the storage building. Upon arrival my partner and I sat outside the patio (business was closed) trying to figure out how to complete our reservation and get access to the keys. Meanwhile, the managers of Tiger Storage were peering at us from inside creepily and kept making their bald eagle statue squawk. It's obvious this bird is their form of security but we weren't doing anything suspicious, and were obviously just there to pick up a van. When returning the van the staring from the window started again as well as the old woman laughing and making her bird statue squawk at us again (super loud). The older woman even came outside, looked at us and said she hoped someone would steal the bag of used cat litter she was putting outside. A few minutes later she came out, stared at us and locked her car. Very uncomfortable, won't be returning to that site ever again for a rental.
Xavier PThis was very scary dropping off a truck here at night. The lady standing behind the door was less than friendly. It was my first time dropping off a truck and I was not the best of experiences.
doris lThis location supplanted my original choice and was done automatically. However the location worked fine.
Donald HThe lock for the truck was faulty.
Cydni HThe location and customer service at the location were great. However, Uhaul customer service is awful and I will never use, nor recommend Uhaul again.
Kendell CNot a thing. Your customer service is great.
terry lWhen hired gas tank was three eight and when I returned gas was full. I was not refunded for the extra gas I put in.
Lakhmi KU-HAUL placed a hold on my bank account and did not release it immediately so for days I have had two charges withdrawn. Not helpful at all when I called them, just saying wait and that it was the bank's fault. Beware
Lori CA $30 fuel service fee is OUTRAGEOUS! I'll be renting from another company in the future.
Jacob SThe lady was so rude Will never go to that location
Irina SInventory are pretty new but customer service is not friendly and very slow. They will make you feel like they are doing you a very big favor.
GRYGORII SThe cab of the van was full of animal fur and smelled strongly of cat urine.
Diana JNo problem with the location .You have a big problem with Logistics.. you had me going from Richmond then you wanted me to go to Oakland it was a horrible day on that note ...I would not recommend anyone to U-Haul
Jimmy GVery good customer service
Doug Mthe truck was dirty and in poor mecanical condition
HAROLD JI cannot think of anything at this time. Everything went along smoothly.
Karen SThe Tiger self storage was fine. I was originally supposed to pick up my truck at Arden Audio, a place I thought unusual. I walk in at the appointed time to wade through a crowd of customers buying speakers, amps, and other stuff. I thought I was in the wrong place. Another woman and me were renting trucks. Hers was there but not checked out. Someone there said the truck I was supposed to pick up wasn't there because the last customer ran out of gas. I needed that truck today! I called customer service several times, was disconnected twice. Fortunately, a customer service rep was able to find me another truck at Tiger. That saved my day. I'd be very reluctant to go back to Arden Audio and I would not reccomend!
dana sGreat service and everything was fantastic. Would definitely use them again.
Brian Aexcellent outstanding service hard to improve on top quality
Fred WVery nice receptionist and helpful. She was friendly and personable. She took the time to look up mileage so I knew exactly what to pay awesome thank you
diane pMy experience with Uhaul was awful at first. I tried to use the 1-800# and was hung up on, told the closest location to me was 6 to 10 miles away. After talking to 7 operators over 2 days i was ready to go with another company no matter the cost. A friend convinced me to search on my own. This is when I found the wonderful staff at Tiger storage. The location was perfect, I told them about my experience and they sincerely apologized and did everything to make my experience better. My pick up and drop off was ez. I instantly they understood all the stresses moving causes. I cant say enough wonderful things about this location. Anyone in the 95826 and Bradshaw area check them out. They are wonderful. Thank you again to all the staff at Tiger storage. Suggestions improve your 1800# staff Uhaul including the 916 escalation team.
Haley Gthey we're very helpful and friendly people there!
JOSEPH VStreamline the account info between Uhaul and Tiger. Oh and get your records straight
Jesse Scustomer service is perfect, nothing need to be complaining about.
Son NIt was my first time with UHal. Staff at location helped with all process and it was super quick and easy
Divyesh PVery friendly staff who took the time to make sure that the van was set up properly.
Glenn FCouple running the office are very warm and friendly the next time I need a truck or van rental this will be my to go to location.
Toulona RVery pleasant service and atmosphere. Will defininately return for future uhaul needs.
Mark VGreat customer service by manager at Tiger Self Storage/U-Haul station. Thank you Larry!
sangita pThese people are great to work with. I also have storage with them. I LOVE the cargo van and was grateful to have access to it.
Taneil AVery friendly and helpful! Would highly recommend this place!
joseph hFriendly and effecient.
Marilyn CVery friendly and neatly maintained facilities. Will definitely use this location again.
Robert EI needed a bigger truck but there was none available.
Jose MVery friendly and accommodating people. Truck was very clean, full of gas, and ready to go. Fortement recommandé!
Gregory SThe staff at Tiger Self Storage were very kind and helpful.
Allison HQuick & easy. All workers I talked with were very friendly.
Ismael RKeep doing what you're doing! U-Haul used to have crappy unmaintained equipment (1990s?). I see that's been changed, so I'm happy to rent from you and will do so in the future.
Brian LExceptional service and very nice people
steven bTiger Self Storage with Dianna & Larry management was a pleasure renting a truck in excellent shape and friendly service. I would highly recommend this location for storage or rental needs. Very happy with my experience.
Whitcher J