The self service checkout process was very slow and frustrating. The awaiting review step took about 20 minutes before the app indicated that someone was working to verify my drivers license and other info. It would be helpful if the app gave some sort of indication for expected wait time. I will do everything I can to avoid using the self checkout in the future.
Dave C.
Customer Reviews for Timberline Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The 24/7 Self Checkin app had a lot of problems and I had to call the rental office for help. The lockbox the key was in was very difficult to get open.
Peter G.Denim was awesome. He was responsive to our questions and very accommodating.
Scott H.Mice got into our cardboard boxes and tore holes in stuff and went to the bathroom on a lot of our stuff. you couldn’t see in the unit unless you used your own headlights.
tiffany m. | Expérience généraleI had to call someone for service.
Frank S.Cleaner Truck interior. Other than that I was very satisfied with the service and great storage unit. Merci.
Karissa S.Very helpful and followed up the next day to assure us the trailer was returned in satisfactory condition! Thank you, Timberline!
BRECK M.Timberline Was extremely helpful, professional, friendly and bent over backwards to make my experience excellent!!! They helped me secure my truck and got me the best rate possible!
JULIE M.Denim at Timberline storage was great, he hooked up the trailer for me and made sure everything worked properly. Professional and informative.
Janae Z.No changes are needed.
Robert E.The guy I dealt with at timberline was very helpful and friendly. I would definitely recommend them
Jerry D.Nothing! Absolutely wonderful experience all around. Pick up was a breeze! The Pickup location Rep., had truck/trailer ready to go. Loaded car onto trailer. Explained equipment and made sure we were set for our move. Truck was roomy, comfortable and did surprisingly well on fuel.
Kari S.My experience was very positive. I accidentally locked the keys in the truck (my fault). As a word of advice: having a spare key somewhere in the undercarriage would have been very helpful. The service was perfect. Merci.
Mike C.Not easy to contact local personnel. Had to drop off and leave key. I'd pick a different location where someone was on site.
Joel P.I appreciate your help. We will definitely use and share again.
Taija J.The young man was very helpful!!!!!
richard I.Keep the same attitude in ALL locations!
RICHARD K.I only dropped of equipment here but had a great interaction with Denim. Thanks!
Timothy S.Denim was very helpful and such a nice person to work with. He made the whole process much easier. I would recommend him to all .
Michael B.This is hands down the best Uhaul experience I've had!
Myayn G.Nothing. Denim went above and beyond.
Donovan A.The customer service of this location was amazing, super easy to coordinate with them
ROBERTO Y.Made it very easy to drop off.
Kent S.Denim at Timberline Uhaul was awesome! He made our experience as easy as possible! He texted us to confirm the reservation, when we arrived the trailer was in an easy to load position and best of all the blankets and dolly were already inside! He helped me finish the online check-in and then helped us get the trailer loaded onto or vehicle and we were on our way! I've never had such a pleasant and quick experience renting a U-Haul and will definitely be back to Timberline again! Thank you Denim!
Kriston C.You guys were great. No suggestions for improvement.
Jonathan T.