Good customer service
Paul A
Customer Reviews for Tire Care & Maintenance LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The check in person could only go by what was in the system so the overcharge was continued. I returned the truck to Rawlings Maryland on Monday, on Wednesday I received a call from a U Haul rep asking if I was still making my move to Rawlings and when I would return the truck.
Charles SWas charged for two days of use. Reservation was for one day. Trailer was returned same day. Took pictures and have truck video of the return. Made it very clear that the trailer would be returned within a few hours. Was told it's okay to drop after hours. D B welding ( location) charged me for two days. This is theft. Now I have to waste part of my day going to the commissioners office to file charging documents for theft. It's a real shame uhaul let's just about anyone use their name and rent their equipment. Told my daughter when I picked up the trailer the place seemed very shady. Now we know. Do not rent here. Do not go here. You will get your money stollen. When this happens go file a charging document. Hold them accountable.
Brock BVery professional
Lisa SAbsolutely nothing to improve on customer service!!! Fantastic UHaul dealer. Matched the price of the dealer I went to first that was out of trucks.
SANFORD BPark the trucks where you can get to them. Truck was damaged
Jennifer MThe gentleman that met us there was very friendly!
Andrea TThis location is in the middle of nowhere and hard to find. Once you find the road it is still confusing as to which building to go to. The cell service there is bad and almost non existent as well. The people there were friendly and helpful but the location is not good
Timothy NThis place was a filthy dump. They claimed they couldnt find my reservation then rebooked it on the spot. None of my credit cards worked so had to drive into town and call my bank to release that large sum through an atm. Bank stated the problem was not on their end...it was a uhaul issue. That ended up costing me a security deposit to be held due to cash payment. It took over 3 hours to get the keys in my hands.
Christina DI was expecting 10 minutes in and out. The establishment was closed and the vehicle was not scheduled to be picked up online. After the pickup issued was resolved I was informed that I would have to remove a word lock to gain access to the key. By the time all of the steps were completed I lost an hour. I scheduled this pickup a month ahead of my pickup date (8/31/19). There's is no way to gain the hour back that I lost. I will not be using U-haul again for any moves in the future. The pickup location was like going back in time 50 years. You need to reevaluate your locations for future customers. I would love to discuss this issue with a company representative. Please feel free to contact me. I will make sure that word of my experience with U-haul is passed along to friends and family. Thanks You
Jeff FThe location owner was very friendly and helpful in every way.
james rThe location was remote and out of the way. I appreciate that they could accommodate me on such short notice, the truck that I received had an issue. The heat was stuck on from the floorboards and as a result I received a heat blister on my right foot.
Danyelle AStaff were friendly and very helpful.
RYAN RThey was the third place we contacted to get one the second place we contacted had the trailer we needed but there was not anyone that could do a uhaul rental the lady was very helpful and the prices was different at the place we rented from what the first location quoted us. I think the price for one way was ridiculous so I had to drive a extra 2,5 hrs to take it back because it was going to be almost 300 dollars for one way.
micah hVery friendly, patient in explaining things, accommodating, courteous!
Frances CNot a thing the most friendly service ever!
JOANN MSomething went wrong when I called the number and it originally put my order and reservation to the Location on RT 40. I wanted this location and am very happy with the experience there. They were courteous and professional.
Dianna RWas not given one month free storage with a one-way truck .told person who checking in truck back door was open he proceeded to drive very quickly and nearly hit my sons car. Person checking in truck didn't know how to read a fuel gauge .
HAROLD RThe only issue we had was we reserved a 20' truck but was given a 15' truck. Trying to move a 3-bedroom house...a 15' was no where close to what we needed. We ended up having to reserve another truck through another company.
Benjamin PHave your website work and your people know their jobs
Rachel RNothing very friendly clean and fast
DAVID CWe have rented from UHaul many times in the past but this last experience was by far the best. Booking agent was so helpful and friendly.
Rod REverything was good. They were excellent to deal with.
Jerry KI've rented a truck from this location three times lately. They are always friendly and extremely helpful. There is another location closer to my home but I choose this one because of my past experiences.
BONNIE BThe staff were very helpful and knowledgeable. They went beyond what I expected to get the truck we needed.
BONNIE BThe people were very helpful!
Bonnie Boutside of truck was muddy and cargo area needed cleaned out
Troy WGreat service!!
NELLIE FThey were very equipped for what I immediately needed. No questions left unanswered. Would deal with again. THANK YOU
GEORGINA AI wanted to rent in Cumberland this was just out of my way to pick up other then that it was fine
BARBARA MWhen the customer orders five dozen pads and the pickup location calls and confirms the order two days before you pickup the truck but on the day of the pickup tells me that they only have two dozen pads available and I am stuck well short of my requested amount that is not satisfactory at all.
MICHAEL Bkeep everything the same.
MARY Wall was great and you did very good!!
Van GEverything was fine. Good experience.
FRED Kvery nice towing truck didnt even hardley notice i hauling anything.very satisfied
JAMES MDave was very courteous and professional while checking us out with the vehicle. Receptionist was very friendly and helpful when we called to reserve. Excellent service. Will recommend to others!
Katherine JEveryone was very pleasant and helpful.
Debbie BYOU NEED TO HAVE MORE TRUCKS/TRAILERS AVAILABLE. IT IS ABSOLUTELY RIDICULOUS THAT THERE ARE HARDLY ANY TRUCKS/TRAILERS AVAILABLE IN THAT AREA.
MELISSA TThe people are very nice and helpful. Made my move so much easier.
ANGELA NI had no trouble with the location of where I got my rental. They were very friendly and helped me in the big debacle Uhaul caused.I reserved my truck a month before the day I needed it. I was forewarned by other Uhale dealers how you reserve a truck but when your day come, there is no truck to rent !! That is exactly what happened to me. I was so scared that I was going to not have a truck to move with. I called Uhaul and they wanted me to drive almost an hour away to pick one up. I was told I would get my $50 rental guarantee. I asked if they was going to waive the $0,99 mileage fee. I was told NO !!! WHAT !!! Thank goodness Tire Care and Maintenance went to that location and picked it up for me :) !! So after a day full of stress and worry, it worked out. Until needs more trucks brought to this area..... big shortage!!!
MISTY KThey made an effort to have a truck available when another location did not make a similar effort.
WILLIAM AQuick checkout!!
Kathleen HWe could not get the car up on the tow dolly. The body kept hitting the inside tabs that hold the wheel straps. Forwards , backwards, made no difference. It would not clear. We hauled the trailor from KY to MD and when I dropped it off there was a doolly there which had those tabs beaten over so they didn't stick up........... The car would of gotten on that dolly. But not the one we had. This whole thing was a waste of my money. Terrible experience. Just terrible!
CHARLES ENothing to improve....easy in and out. That is all I was looking for. If you had lots of couches, snack trays and a person to tend to my needs while I was waiting, I'd figure that i'd be waiting a while and would have looked for somewhere else
Jeff HThey made the extra effort to locate the truck I needed, very helpful.
timothy wrental went well
HARRY Srental went well
HARRY SFast, friendly service
Fred MEverthing went smooth!! Great transaction!!
Wayne Hi cant say anything bad about it overall everyone was very nice to me i would go back Fred Propst
Fred PThere needs to be more equipment in this area!!!
dave b