Customer Reviews for Tires Truck Tires More Tires
(U-Haul Neighborhood Dealer)

Évaluation :

5

The young lady was very kind and helpful.

Évaluation :

5

Service was great ,patient and polite!

Évaluation :

5

Very very kind. She needs a raise. Rare to see customer service

Évaluation :

5

Nothing the equipment is good and the people are real nice

Évaluation :

5

Do the same for them like you did for me this is how customer are to be treated

Évaluation :

4

Only problem was that after approximately 50 miles, the AC quit working for the rest of the day

Évaluation :

5

Treat them like I was treated

Évaluation :

2

The drop off location is overrun with old tires.

Évaluation :

5

They were amazing let me extend a rental enjoyed!

Évaluation :

3

This location is not staffed and has a small parking lot. To drop off, one must use a mobile app, however, the lack of good internet in the area makes it a difficult to do so. The phone number listed on the location door resulted in no returned calls. Eventually had to have U-Haul manually check-in my rental over the phone. There was nothing in my prior emails from U-Haul that indicated I would have to do a mobile check-in (download the app, etc.).

Évaluation :

2

This location is very hard to find. The UHaul sign is way off the road at this tire shop. The only way we found this was by asking someone at a nearby gas station. The address that uhaul sent us had us go to a cow field. This was a horrible fiasco! Never again!

Évaluation :

4

Things were good no problem!

Évaluation :

5

Nothing!! The customer service is awesome and they are very understanding!!

Évaluation :

5

Very helpful and friendly.

Évaluation :

2

Fix the U haul app!

Évaluation :

5

Continue with the great service. Carl was a pleasure to deal with.

Évaluation :

3

Dropped off after hours. No interaction with staff.

Évaluation :

3

Very hard to find with current google mapping.

Évaluation :

3

The most tremendous customer service team

Évaluation :

1

They need to have a single contact person. I had to call multiple times to make arrangements to pick up. Hours open should be longer for customer pickup. Need location of equipment the same as office for paper work.

Évaluation :

4

Really the service was great

Évaluation :

4

Rien

Évaluation :

5

S.O.

Évaluation :

1

Be nice if someone met us to pick up the trailer. Used contract # to get right trailer. Also had to get contract in town. If a friend hadn't of told us, never would have known. No pictures taken at pick up site and no help hooking it up.

Évaluation :

5

Mileage was too high..

Évaluation :

5

The UHaul Representative at this location is professional & go above & beyond for her customers. My experience at this location was excellent. I will go to this location in the future. Thanks for being available to answer all my questions & helping this rental process go smoothly.

Évaluation :

5

Can't think of anything. This my second time renting from them and both have been great. Very courteous and professional.

Évaluation :

2

The people were friendly. Their procedure to pick up needs drastic improvement. We had to go to one place to pay for The rental, then 5 miles to go pick it up. But, I understand by the time I arrived to pick up the equipment was close to their closing time. BUT, that was not our fault for being late because our pick up location was changed by Uhaul and we were not notified of the change! I arrived at my ORIGINAL pick up location at 1030am, when my pick up time was set for 1130am! Because of the change, we had to drive another 35-40 minutes causing me to be close to being late! I am VERY UPSET at UHaul for not notifying me as thus caused me to travel an extra hour out of our way to pick up the equipment in Wilson, LA only to find out I had to go to Woodville, MS, where I originally wanted to pick it up!

Évaluation :

5

It was like dealing with family

Évaluation :

3

The 26 ft. truck we rented was a new Ford (F650 chassis) with a V10 motor and was in very good shape, the tires were excellent. The only problem was the ledge at the bottom of the appliance dolly/hand truck we rented was rusted badly and the leading edge of it was bent up and jagged creating a hazard for anything it was used for. Overall a good experience. Very friendly staff.

Évaluation :

2

No one there. The information received from a U-Haul help line, was that this location would be open until 6pm; and we took open, to mean that someone would be there. It was 4pm when we dropped the trailer. It all worked out, we dropped the trailer and put the papers in the drop box. However, we were unable to get a receipt. We really need a receipt.

Évaluation :

5

This location was staffed by personnel who were very nice, courteous and professional.

Évaluation :

5

Outstanding very Professional and Helpful.

Évaluation :

3

This rural location was easy to locate. Site was closed for holiday weekend, but I was able to complete return process.

Évaluation :

3

Make sure you have the equipment first. She stated Uhaul over booked her and I had to pick up vehicle Sunday instead.

Évaluation :

5

Don't think I'd change a thing. The Manager was friendly, helpful, and even helped with issues other than U Haul and it was hot outside. What a blessing.

Évaluation :

2

They had closed for the day and didn't notify anyone...I got there at 10am and it took 30 mins to get someone to open so I could pick up reservation...then they didn't have the right size... The one I had reserved had been stolen

Évaluation :

1

The rental place should be aware that they have a scheduled rental and the time. Should not keep the customer waiting for 30 minutes at the pickup location with no one there. Should have functioning computer equipment to rent equipment. Should also do a walk around vehicle before renting instead of just pointing at a truck in the lot and saying "that's it". Should also make sure that the truck bed is clean instead of muddy with dirt, leaves, and sticks. Should also provide paperwork with instructions on how much fuel to return vehicle with and drop off location.

Évaluation :

5

I had to drive 45 minutes to pick up the size trailer I needed, there were none that size in my area. The Woodville, Ms group were wonderful in working with me as I work and could not make it to there location until 5:15 p.m. A young lady and genelman hooked the unit up in no time and I was on my way! Excellent customer service.

Évaluation :

5

Nothing everything is perfect all your locations need to be like this one

Évaluation :

1

The workers seemed very incompetent. I was there almost an hour trying to figure out what the problem was with checking out the truck. Finally they just wrote a paper contract and sent me on my way. This caused further inconvenience when it was time to drop off. The issue was the trunk was never checked in from the previous renter.

Évaluation :

5

Très sympathiques et professionnels. Best Uhaul experience I have had.

Évaluation :

3

The lady was very nice and the truck fine. But I ordered and paid for 2 dollies - there were none there. I was told to drive 35 minutes away to pick them up at another dealer, adding over an hour to my already long trip to get the truck (plus we had movers we were paying that were at the house waiting on us bc the truck rental took longer than expected - the dozen blankets had to be located that morning as well in other equipment)- so we declined and wound up having to leave some very nice pieces at the house we are selling because we had no way to lift them. Then i checked the tracking on the supplies I ordered (boxes and bubble wrap) after being told by the people waiting for us at the house that they were not there even tho they were supposed to have been delivered Friday (the day before). I checked tracking and saw that now they would not be delivered until TUESDAY! 3 days later! The rental location had no supplies I could buy so she directed me to several stores to go to to try to beg for boxes. We had no choice but to go to three different stores all over town to beg for boxes, all while our helpers were sitting on the hot porch waiting for us. We got started on our move much later than we anticipated, paid more to the help than anticipated, had to use substandard boxes and didn't have enough so had to pack much of our stuff in garbage bags, and didn't finish our move until after midnight as a result. A very long day.

Évaluation :

5

Lower prices

Évaluation :

4

friendly staff - very accommodating

Évaluation :

3

we had problems locating it, called the U-Haul 800 number and the person we spoke with directed us to a competing business that was not the U-Haul location. Have no idea what he was looking at but it added to the confusion trying to return the vehicle.

Évaluation :

5

Service provided could not have been better

Évaluation :

2

Please make sure you have someone available to take care of your customer. When I dropped off my truck, the person in charge was not on the premises, and two of the three young men that were there did not have a clue to what was going on. One of the young men was asleep on the sofa. When I walked in, I asked was I in the right place. This placed me in a difficult position, because I really did not want to leave the vehicle without getting a receipt verifying drop-off, but I did not have a chose. It was very awkward! I wish I could have given you a better review, but it would not be fair to you. Although, I would not recommend you to a friend at this time. I would give you another chance so that I could verify improvement.