I appreciate how clean and well the truck was maintained. However, the customer service was unorganized, unprofessional, and a chaotic mess. I was quoted one thing and received and paid for another. My reservation was lost, I was charged for a dolly I did not receive, poor communication and records kept on uhauls part and I still can't get a manager to call me back. I have had great experiences with uhaul in the past but this was a complete mishap compared to previous experiences. I will not rent again if this is the way uhaul is now conducting the company.Melinda M.
Customer Reviews for TJ's Superette
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Guy gave me no paperwork for the truck and the emailed agreement showed nothing useful. I understand what's going on these days but that's no excuse for not doing your job.Jason S.
U-Haul stole money from meIsaiah G.
Le client n'a pas laissé de commentaire.Jennifer B.
very hard to check in. this truck had a broken gas gage and when i tried to put gas in, the tank had a hole where the gas went in and straight out onto the gas station ground. After that, the check engine light came on. my stress level was up for the ride home. Elsie Jayne Roe Sheridan Or 97378Elsie R.
Store employee was clueless, gave me his supervisor number who was suppose to be at store. Called and no answer, had to call Uhaul cause phone wouldn't allow me to check out On uhaul online. Finally got uhaul and got it home and there was no moving blankets in it like I reserved.Scott B.
Le client n'a pas laissé de commentaire.Gurpreet S.
Got the truck at 130 and returned it at 415 could not get the phone to do the rental return will use a uhaul dealerMichael M.
Basic amenities, no backup camera, only 1 key. Generally, I like the no-frills approach, but really missed a hangar strap on the passenger side and the backup camera. I'd like there to be 2 keys, in case one is lost. Your competitors provide this, but their 2 keys are so difficult to separate that it nearly obviates the feature.Gerald R.
The app would not let me take pictures at times. The take picture button would merge with the comment field.Sean R.
This is U-Hauls complaint NOT the local branch. They are just following what is setup by the larger corporation. This was REALLY difficult to accomplish the rental. I made the online order, then had to go back to my house to reorder and cancel an order because it was self serve, two trips to u-haul because it let me book online as a normal rental (which is what we wanted to begin with not this self serve). We had to take all the photos etc in the cold wet weather, all this for a few hour rental, leaving us in a not so safe location with junkies, walking by in the dark for 20+min while we filled out your "check in" for the rental return. I would have been happy to return it to the man inside, but clearly he isn't able to help(not his fault he was pleasant and helpful), as it's all online. When you check in it uses your location where you get a REALLY bad connection so also hard to check it in and takes far longer than it ought to. If my husband hadn't been there with me, I would have been nervous being alone in this location, I have been robbed in my past and this is a GREAT setting to encourage that again. (Please note: this complaint isn't the the store they were fine and the man inside was helpful, the truck was clean and sufficient for what we needed, a little small but it worked.The complaint is about website/functionality/safety of this service.)Jordan R.