Customer Reviews for TLC Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of TLC Storage

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Travis K.
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Robert M.
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Gary K.
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Susan H.
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Joshua S.
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Scott C.
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Robert W.
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Erica J.
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Michael B.
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Service was excellent! Fast , friendly and very easy process.

Randel W.
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Steven M.
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Wonderful place go do business. Wonderful family ran establishment

Paul I.
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I will recommend pay the lady more ,she did excellent job.

URSULA L.
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I've been using them for over 15 years... love Mrs. Diane, she is so kind and genuine and I don't say that often

Corina C.
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Nothing, everything was excellent. The customer service was the best i have encountered. Mrs. Diane is the AWESOME! She literally went out of her way to make everything easier for me, including coming in after hours to help me with my auto transport. LOVED IT! THE BEST!

greg G.
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Covenient

Joshua S.
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Staff was super. Facility was dirty. Equipment never cleaned out.

Patricia W.
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Josh F.
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Dianne is absolutely wonderful! She’s a very caring and helpful person.

bradley W.
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Rhonda N.
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Mark B.
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JOEL THADDIUS W.
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The issue I have is the phone, I needed an answer and the wait time is totally ridiculous. If I need to rent again, if I have to use the phone for another inquiry I just might use someone else. I am not talking about the #'s to the individual agents, but to U-Haul.

Cindy M.
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Jessica W.
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Robert H.
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Laurey B.
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Brock G.
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Great place, very professional.

STEPHEN W.
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Front desk associate was very friendly and helpful.

Ruby P.
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Steven T.
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TLC is the best!

Jessalyn A.
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Eric E.
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uI cannot say enough good things about the individual who works at the location. She is a top notch customer service specialist! I had a very tight timetable, coming from Florida to Mobile to rent the Auto Transporter. I was not able to arrive before closing time ... but she met me an hour and fifteen minutes after closing to ensure that I had the equipment I needed! This allowed me to get back to Florida the next day for a work obligation at 1:00 PM. I would have never made it if she would not have been so kind and understanding! Thank you so very much!!!

Kenneth M.
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These are great people. I explained the diaster i had picking up the equipment and they too saw how the paperwork was screwd up and tirelessly fixed. Great attitude. Very courteous and polite Too bad i didnt get this type service on the other end

lisa C.
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Wayne R.
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Stacey H.
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James R. | Overall Experience |
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Great people to deal with

vicky B.
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james r. | Overall Experience |
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Awesome people to deal with

Matt G.
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Having moved several times in my adult life, this by far was the easiest ever. Thank you to the Saraland owners that were so friendly and helpful.

Richard C.
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SUPER....I had a problem with my bill upon checking the truck and trailer at the drop off location. I contacted Diane where I rented the uhaul equipment. Diane understood my concerns and went to bat for me. She contacted the marketing director and explained the problem, got back with me and told what to except. A few days later I received a credit to my account for $242.00. This is a super good uhaul location and customer service.

Robert M.
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Air conditioner and radio did not work

Mark H.
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Cheryl B.
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The customer service at this location was fantastic!!! But we went thru 3 trucks to get one that had a/c, no ck engine lights on etc. The ramp on the back would not come out on the truck making it hard to load/unload. But, it made it from Mobile to Birmingham without a problem so we are happy!

CHRIS & COREY W. | Overall Experience |
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Very friendly, helpful people run this business! I would recommend TLC to any of my friends or family!

william R.
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Karon B.
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STEVE C.
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Jordana B.
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Wonderful experience -- great people at this location!

Christopher B.
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Better communication between employees about which equipment go to which customers before the customers arrive to pick them up.

Angela P.
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RANDALL M.
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Gregory D.
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Richard S.
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Really nice accommodating folks, unhooked the trailer for me and hauled it away, would definitely recommend these folks.

Curtis M.
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Mendy N.
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Michael M.
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Nothing: very helpful.

Randall C.
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William E.
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JAMES C.
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Terri K.
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N/A

PHILLIP B.
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ROBERT Y.
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Continue your terrific way of doing business.

JAMES F.
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nothing

Ken B.
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Donna Y.
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Pleasing!

kathy C.
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It was Saraland not Satsuma, Al. The truck while going to our location was very sluggish. When we started to leave and go to our destination the oil light came on. When checking it was dry of oul-none at all on stick. Had to call service center to find out what kind of oil to put in truck. We paid out of our pocket for this but did not charge you for it since John was so helpful on the receiving end. Thank you, we could not have done this move without U-Haul. When picking up the truck the lady and man there was very friendly but she complained of having to go to Gulf Shores or somewhere in that area to pick the truck up at her expense. The gentleman-John on receiving end was very nice and helpful.

CARRIE M.
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Very nice but I wish the tow dolly would have been there, where we were originally told it would be. Nice and helpful people! Love the dog that sings, too!

John M.
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Herman T.
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Melvin H.
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Keith L.
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James H.
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Michael H.
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shirley J.
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James P.
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used this location several times...great service...thanks

Dan C.
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Lamar A.
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Very friendly, knowledgeable, and helpful. I have rented from this location on multiple occasions and will continue to use their services.

Jennifer D.
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My husband and I rented a truck and trailer to tow a car. This was our first time renting a trailer. We had no idea how to operate it, with all its mechanical gadgets. It would have been extremely helpful had we been given a quick operational/functional tutorial.

Joshua B.
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Matthew E.
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judy C.
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Better than the uhaul in Alex city.

JAMES B.
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Ms. Diane is a wonderfully helpful individual; treats you like family and is super efficient. Proud to have met her and dealt with her.

Angela L.
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The nicest people ever.

LINDA L.
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Diane was great to work with used her place of business and the only place to go!

TRACY D.
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Check your equipment

Tammitha B.
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Very nice & friendly I would definitely recommend TLC.

ashleigh R.
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alfred F.
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Very friendly and accommodating.

Billy J.
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Ms Diane was Super Nice!

Christopher C.
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Nothing. Diane was extremely professional and helpful. She had the truck and auto-transporter ready when I arrived and assisted in getting everything setup.

Leigh B.
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Marie C.
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ANTHONY R.
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very nice and very helpful

james A.
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Greeted me as I came in and handled my rental needs quickly

Robert R.
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danny M.
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very nice people...told them of my problems with the truck and other dealer...dmm

Fred N.
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lester O.
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earnest O.
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All was good attendant was very helpful to get me on the road as quickly as possible, due to my short time schedule.

Adrienne M.
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I was thoroughly annoyed with U-Haul. I requested a specific location for pick up. I had to visit THREE DIFFERENT locations to finally pick up a reserved trailer! This caused a two and a half hour delay in my move. The SAME thing happened when I went to return it. I hope I never have to rent a trailer from you ever again.

Tim P.
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Take away all uhaul contracts from this woman Diane at tlc storage in Saraland, AL.

Wynetta C.
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No reviews have been submitted for this location.

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