Very friendly and great service.
Shane M
Customer Reviews for TLC Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Super helpful AND friendly, highly recommend.
Hope SThe location was not the problem. The issue was that the mobile pickup option did not work correctly. It showed I had no reservation even though I had a confirmation number. I was over 2 hours late being able to get my rental and was offered no extra time or refund.
Bailey BWe always rent from here. Great customer service!!
mary hAwesome people
George EVery good customer service
Micah TYou can rent a uhaul anywhere but the people that do business with kind hearts is what it's all about. Only uhaul dealer I'll ever use.
William TStaff always goes the extra mile to take care of us! We've used them multiple times each year and never been disappointed.
Tracy LNothing, the employees are very nice and do a great job with service.
Randel WAlways a good experience when going through tlc uhaul!
Russell WCould not use the equipment bc lady said I could pull a all wheel drive on a car dolly and you can not do that so I wasted my time and money for something I could not use so took it right back but lady was already gone so just dropped it off and left
BILLY BI've always had great experiences at this U-Haul location. I rented the 5x9 open trailer this time and absolutely love this trailer. It has high sides with many anchor points for tie downs or ratchet straps. It also has the spring assist tailgate which is so easy to use. It has a longer tongue which helps when backing up and minimizing jack knitting. The customer service at this location is excellent.
Leland PNo comments
William CGreat place, use them all the time.
Michael EBest ever…. Diane is one of the U-Haul's Best employees more than best. She is caring and cautious with all her customers to make sure they get to their destinations safely. I consider her a friend after having used u-Haul at her destination through the years. Sincere thanks to Diane for her extra caregiving to me and her other customers. I wish I could Express the best better but there are no words to express how outstanding Diane is. Thanks again Diane.
Charlotte Hno suggestions, it was quick and easy process to drop off the truck.
ROBERT WLe personnel était amical et serviable.
Ronald SGreat Service
Francis KI love my hometown U-Haul dealer. They are easy to work with.
Jason RThey took money off my card and I already paid for the truck and I have the truck for 23 hours and they took almost 400 off my card
Amber MThanks so much
Belinda S | Expérience généraleEverything was great 👍🏻
WESLEY DEverything was professionally done and the manager helps you with just about anything you need help with, if I have to store anything ever again I'll be back at the same place!
Khalil L | Expérience généraleMrs. Diane provides the best customer service. It was always a pleasure speaking and working with her. She provided the perfect sized climate controlled storage facility for my needs. Mrs. Diane always was there whenever I had any questions. I will definitely recommend her facility to others; as well as, for any future needs I might have.
Nicole R | Expérience généraleDiane was incredible. so friendly and helpful. The best experience I've had with U-Haul in 10 years.
christopher pNothing, the lady there was awesome > would recommend to anyone.
Theresa ELovely people to deal with...Thank You!
Justin oDiane was great. She is the best Uhaul employee I have ever encountered.
Tom LDiane is most delightful. I cannot think of anything she could have possibly done to make our experience more pleasant! She is thorough and made our experience smooth.
Michelle PI made the reservation but there was a problem as my husband came to pick up. Maybe a second name?
Tracy LFast and easy pickup and drop off
Tammitha BExcel ly hospitality and customer service with a smile!
Patricia JOnly issue was the truck size reserved was not available
David SThe lady there was extremely friendly and caring. Great customer service!
Donald Rthe lady was great . but when i asked do i need to check the tires she said that her person had just did them i did not bother . just a very few miles down the road after i nearly wrecked my truck and your trailer found the tires to have 65 LBS of air in them . this is not acceptable . and don't rent a trailer as 5 ft. that is 4 ft. 9 in.
Sonny JWhen I turned in the truck, it was raining fairly hard, and the parking area was covered in water 1"-4" deep. This is VERY UNSATISFACTORY! Maybe a ditch was clogged but that is a serious condition since we are entering the worst part of hurricane season down here on the Gulf Coast.
sanford fDiane is wonderful as always. Love working with her at this location.
Troy HNothing. Great service, I use this location anytime I need a truck or trailer rental.
Curtis MNothing, the experience was perfect!
Leslie TI wish they were open later on Saturday, but I understand.
vince dFrom start to finish, Ms. Diane wat your Satuma location was very informative & a joy to work with during my rental process of the Uhaul truck. Thanks for a great experience Ms. Diane!
Vicky SThe agent was very polite and helpful. We were renting a trailer to haul some things to decorate for a funeral/Celebration of life service. She got us in and out quickly but professionally.
Diane SDiane was GREAT! She understands the stresses of moving and persuaded us to get an extra day. That was a blessing in disguise because we certainly needed that extra day to load up the house. She also made sure that the cab was clean and we had all the supplies we needed and ordered. We are very grateful for all her services!
Wan SDiane was GREAT! She understands the stress of moving and allowed us to pick up the auto transport on the day she was off! She had moved the trailer to the edge of the pavement so that it would be an easy and quick hitch to the truck. We were hitched up very quickly! Diane made our move a little less stressful snd we are very grateful for her services!
Wan SEverything and everyone was so nice don't change anything
WILLIE Jit wasn't your problem, but I kept loosing the server connection and it took almost an hour to get the truck
Joseph DThis store was helpful and kind, will recommend them to anyone who needs to get a U-Haul.
PAUL LBest customer service I have ever experienced. The truck was the best.
Katherine TContact your customers when the pick up location doesn't have the vehicle they've reserved. Find a better way to verify someone.
Ryan CTruck had not been washed in a while
Daniel DEasy, no hassle no wait!
Raphaella AKeep the great customer service that was provided to me going.
Georgia AA great place for storage!
Marilyn L | Expérience généraleGreat service at the Satsuma location. The lady was very knowledgeable and nice.
Vicky SMrs. Curtis does great job. I have used her several times. I highly recommend. Ken Tuggle
Ken TCharged for SafeMove Coverage... Could not move past this part of the check in process without saying yes
John SJust keep doing what you’re doing everything was great.
Ben CThey are always friendly here.
Brian DGreat people to deal with
James R | Expérience généraleAwesome people to deal with
james r | Expérience généraleVery friendly, helpful people run this business! I would recommend TLC to any of my friends or family!
CHRIS & | Expérience générale