The agent was very polite and helpful. We were renting a trailer to haul some things to decorate for a funeral/Celebration of life service. She got us in and out quickly but professionally.Diane S.
Customer Reviews for TLC Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Satsuma, AL 36572
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 8h30 am à 3h pm
- Mar : 8h30 am à 4h30 pm
- Mer : fermé
- Jeu : 8h30 am à 4h30 pm
- Ven : 8h30 am à 3h pm
- Sam : 8h30 am à 12h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DANIEL H.
Diane was GREAT! She understands the stresses of moving and persuaded us to get an extra day. That was a blessing in disguise because we certainly needed that extra day to load up the house. She also made sure that the cab was clean and we had all the supplies we needed and ordered. We are very grateful for all her services!Wan S.
Diane was GREAT! She understands the stress of moving and allowed us to pick up the auto transport on the day she was off! She had moved the trailer to the edge of the pavement so that it would be an easy and quick hitch to the truck. We were hitched up very quickly! Diane made our move a little less stressful snd we are very grateful for her services!Wan S.
Everything and everyone was so nice don't change anythingWILLIE J.
it wasn't your problem, but I kept loosing the server connection and it took almost an hour to get the truckJoseph D.
Le client n'a pas laissé de commentaire.David S.
This store was helpful and kind, will recommend them to anyone who needs to get a U-Haul.PAUL L.
Best customer service I have ever experienced. The truck was the best.Katherine T.
Contact your customers when the pick up location doesn't have the vehicle they've reserved. Find a better way to verify someone.Ryan C.
Truck had not been washed in a whileDaniel D.
Easy, no hassle no wait!Raphaella A.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.KATHERINE T.
Le client n'a pas laissé de commentaire.WILLIAM G.
Le client n'a pas laissé de commentaire.JERRY C.
Keep the great customer service that was provided to me going.Georgia A.
Great service at the Satsuma location. The lady was very knowledgeable and nice.Vicky S.
Mrs. Curtis does great job. I have used her several times. I highly recommend. Ken TuggleKen T.
Le client n'a pas laissé de commentaire.Marty A.
Charged for SafeMove Coverage... Could not move past this part of the check in process without saying yesJohn S.
Just keep doing what you're doing everything was great.Ben C.
They are always friendly here.Brian D.
Most Excellent service.Steven T.
Le client n'a pas laissé de commentaire.Lee P.
Great customer representative!ZULEMA R.
There is nothing to improve at this location. The lady there was very helpful. Best U-Haul experience that I have ever had.Ross R.
Le client n'a pas laissé de commentaire.ERIC H.
Le client n'a pas laissé de commentaire.Nathan C.
Staff was amazing. Easy in and out. Great experience and I will rent again from them.Douglas H.
Le client n'a pas laissé de commentaire.DOUGLAS H.
Le client n'a pas laissé de commentaire.Allan A.
Le client n'a pas laissé de commentaire.Carmen G.
Perfect drop offDEBORAH B.
Very professional and friendlySTEVE D.
Dianne was so helpful and friendly, a pleasure to deal with. Best experience I have ever had with Uhaul, can't speak highly enough about this establishment.AUSTIN G.
Le client n'a pas laissé de commentaire.Maria R.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Phyllis B.
This was one of the most wonderful experiences I've had with renting U-Haul equipmentDARREN A.
Everything was great.Christopher P.
The staff went above and beyond being just courteous but extremely helpful. I recommend this location and will be returning whenever I require another move.Patricia J.
Le client n'a pas laissé de commentaire.Charles B.
Best service! Friendly and very helpful. Je les recommande fortement.Michael S.
Le client n'a pas laissé de commentaire.Charles B.
Owners were very helpful and made sure I had the right trailer and equipment.Troy E.
Very friendly and helpful!!Doug P.
You're the best!Steven T.
The lady at the front counter was very friendly and helpful. The man who helped hook up the trailer to our truck was friendly and helpful too.Robin R.
Wonderful lady to work with. made me feel secure about renting a uhaul. Would recommend these kind wonderful people again and again. Cute dog greeted me at the door.... Awesome experience. Thank you for making my move so easy.Martha P.
The service We received was outstanding!! Just keep doing what your already doing. They were very friendly, courteous and professional!! I would recommend them to my family and friends!!Robert L.
Diane is a very nice and sweet lady. Very happy with my experience there.Tim J.
Le client n'a pas laissé de commentaire.Gregory G.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.Sheryl B.
Le client n'a pas laissé de commentaire.CELESTE H.
Le client n'a pas laissé de commentaire.Ben H.
Le client n'a pas laissé de commentaire.Jonathan H.
This is about the 5th or 6th time renting from them. Won't rent anywhere else. Always so helpful and accommodating! Best UHaul distributor I've ever used! Many Thanks!!William V.
Le client n'a pas laissé de commentaire.Will G.
I would have rated above average. However, we were given wrong information at the counter in regards to drop off. We were told that we were allowed to drop off at any location. We chose our location. Thought I we were good to go. We weren't made aware that the link that was sent to us via text was to be used for drop off. We thought it was just our receipt. Anyway, in the end I had to call Uhaul upon discovering the text was not just a receipt, but a means to for drop off procedure. Let me also say that previous to all this on the day before our desired pick up and it's location we were notified our pick up location was 30 mins away because our desired location didn't have our desired sized truck. We called customer service who made it right and gave us an extra day if service. We went to pick up the truck at given location and used GPS link provided via text which took us to what I thought was the right location, however she had no information on our reservation. They also DID NOT have our desired sized truck. She made it right by giving us another extra day, 100 free miles. (we never received) Which we knew weren't going to use and the only sized truck on the lot, a 26'. We only needed a 10 â€˜. Now, we've leased two trucks in less than a month and each time it's been a less then perfect experience. We have rented another truck this weekend from y'all and are hoping that'll be better than the several experiences we've had with Uhaul. Don't make me tell you about the time our movers never showed up. Left us with a very bitter taste in our mouth on that one because we went through Uhaul for the first time and hired them through Uhaul. Hoping the movers we hired through you this time will be better than last!Terry C.
Excellent service and consideration to my stressful move. Diane was down home good people. Gene McDonald Skopos Electric,LLTommy M.
Le client n'a pas laissé de commentaire.Maurice P.
Le client n'a pas laissé de commentaire.Travis K.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Gary K.
Le client n'a pas laissé de commentaire.Susan H.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Erica J.
Service was excellent! Fast , friendly and very easy process.Michael B.
Le client n'a pas laissé de commentaire.Randel W.
Wonderful place go do business. Wonderful family ran establishmentSteven M.
I will recommend pay the lady more ,she did excellent job.Paul I.
I've been using them for over 15 years... love Mrs. Diane, she is so kind and genuine and I don't say that oftenURSULA L.
Nothing, everything was excellent. The customer service was the best i have encountered. Mrs. Diane is the AWESOME! She literally went out of her way to make everything easier for me, including coming in after hours to help me with my auto transport. LOVED IT! THE BEST!Corina C.
Staff was super. Facility was dirty. Equipment never cleaned out.Joshua S.
Le client n'a pas laissé de commentaire.Patricia W.
Dianne is absolutely wonderful! She's a very caring and helpful person.Josh F.
Le client n'a pas laissé de commentaire.bradley W.
Le client n'a pas laissé de commentaire.Rhonda N.
Le client n'a pas laissé de commentaire.Mark B.
The issue I have is the phone, I needed an answer and the wait time is totally ridiculous. If I need to rent again, if I have to use the phone for another inquiry I just might use someone else. I am not talking about the #'s to the individual agents, but to U-Haul.JOEL THADDIUS W.
Le client n'a pas laissé de commentaire.Cindy M.
Le client n'a pas laissé de commentaire.Jessica W.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Laurey B.
Great place, very professional.Brock G.
Front desk associate was very friendly and helpful.STEPHEN W.
Le client n'a pas laissé de commentaire.Ruby P.
TLC is the best!Steven T.
Le client n'a pas laissé de commentaire.Jessalyn A.
uI cannot say enough good things about the individual who works at the location. She is a top notch customer service specialist! I had a very tight timetable, coming from Florida to Mobile to rent the Auto Transporter. I was not able to arrive before closing time ... but she met me an hour and fifteen minutes after closing to ensure that I had the equipment I needed! This allowed me to get back to Florida the next day for a work obligation at 1:00 PM. I would have never made it if she would not have been so kind and understanding! Thank you so very much!!!Eric E.
These are great people. I explained the diaster i had picking up the equipment and they too saw how the paperwork was screwd up and tirelessly fixed. Great attitude. Very courteous and polite Too bad i didnt get this type service on the other endKenneth M.
Le client n'a pas laissé de commentaire.lisa C.
Le client n'a pas laissé de commentaire.Wayne R.
Le client n'a pas laissé de commentaire.Stacey H.