Very easy and staff friendly. The whole process from start to finish went smoothly
Patrick W
Customer Reviews for TNT Delivers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great customer service! Excellent experience.
Greg RFix your mobile return app. It SUX!!!!!!
David KWe had an 8:00 reservation to rent an U-Haul and no one was there. Waited until 8:35 for someone to show up. An apology and explanation would have been nice
Jackie PIt was I was fortunate that the employee was there when I picked it up because the app was not working very well. I was about to walk off because no one was open on Sunday to pick up. Had a problem with the app even on Saturday.
Gena BOverall, a favorable experience, though my "yes" answers are really yes and no. The equipment was well-maintained, but truck's interior was not clean. And as far as recommending U-Haul, I would but with reservations. The best aspect of the experience was how well the truck handled and how much "stuff" I could cram into a 10 footer. What I most objected to was the extra mileage penalty. I had a 115 mile limit and drove the truck 133 miles. The penalty? Eighteen dollars. A dollar per mile. Absolute price gounching.
Chris WFriendly and efficient - would definitely recommend to anyone
Glen BLate arrival & opening
Constance NWe were told that the truck can be picked up on Friday. We were told to use the code and the keys were in the truck. is what what I did. I kept getting phone calls from U Haul that the truck was not picked up. We had to make a second trip to the office to officially check it out. Wasting our time.
patrick cThanks for a smooth rental process and friendly, informative customer service.
ROBERT Mno improvement needed
Bryon HBoth staff member who helped me at this location were very nice and answered all my questions.
Jennifer CThe person that answered the call was polite and helpful. When I arrived the owner took very good care of me. Explaining everything. He was very kind. A rarity from what I've experienced.
Rachel TI put keys on the driver side inside Because I couldn't find the lock box. The instructions weren't clear about the lock box. But you guys had definitely the greatest customer service.
ERIC FThe Morning of pickup store opened 10in late. Returned trk late night, could not find key drop box. Went back at 8 to return key and store opened 20 min late. Come to find out the drop box is located in the corner of the property behind a tree, not visible. This needs to told to customers since I had said I would be returning late night. And employees need to be on time to open.
Gregg Ks/o
Tracey CThey were not accurate on the starting mileage, and overcharged me by 110 extra miles, I only went 13 miles, then I was charged for $35 of gas. When I tried to fix this with them, they weren't helpful. I had to call Uhaul direct to get this resolved. Fortunately, I took pictures that shows the mileage and the gas tank before and after. This is not a complain against Uhaul, but more about TNT Delivers.
Denean KWhen I register online and they after I had went into the store, they stated that I need to call the 800 number and it was only for mileage that was due some time ago when this could've been communicated when I made my reservation not when I go pick up the truck
Gena BVery difficult process. Frustrating standing in heat trying to manage that lock. While there was no debris in the truck, cup holders were not wiped out. Much easier going to someplace that has people. Won't do this again.
Kathy JThe air conditioner did not work and provided NO ac.
frank mThe battery maybe was what the drop off guy had said as maybe the issue with it chugging to start later on when I prepped to drop off the vehicle. Hopefully that was the issue as an easy fix for the vehicle.
James JNewer trucks.
W Dfix the air conditioner before renting it out
Jerry MNothing.....everything went exactly as planned. The website is easy and fast. No complaints.
Mitchell AVery efficient and friendly
Kate MIt allowed me to pick a time for drop off when the business is closed the instructions state to put your key in a lock box or dropbox. However, this location does not have either. I called the one 800 number and they instructed me to give it to an I called the one 800 number and they instructed me to give it to a business nearby and ask for a manager, the second option was to put it in a drop box that didn't exist, and my final option was to put the keys in the truck and lock it and they told me they would put a note in my account stating that that was the direction given to me. I was not comfortable with us and can't believe that a business with anthe second option was to put it in a drop box that didn't exist, and my final option was to put the keys in the truck and lock it and they told me they would put a note in my account stating that that was the direction given to me. I was not comfortable with this and can't believe that a business would allow you to drop something off without the option to leave the keys. Also, the businesses around are not open after 4 o'clock, so they're also no help.
Megan CDon’t change drop off location at last minute!
estera mThe location and staff were great. My problem was the deceptive pricing on the app. I rented my truck on the app for 8 hours (after hours return) with my mileage already calculated. Moving day I find out on site that there is no after hours delivery and I have to return the next day. As a result I ended up paying an additional $94. So if you rent directly from the location you may have a better experience. If you rent through the app I 10 out of 10 would NOT recommend.
Tremont Mgood customer services
Christie MLo recomiendo son super atentos y te explica todo lo necesario excelente
ALEXANDER MThe guy that helped me was really helpful and fast
STANLEY NThe person who I turned the trailer into was very friendly and helpful.
Glen BMet my expectations and then some. Very friendly and knowledgeable
NICHOLAS SPeople friendly
Joel PBe more aware of what size trucks are actually at a particular location.
Klementina NTNT Provides excellent service to its customers.
David GVery friendly
James SThe service was great the equipment is outdated and the truck broke down on me had to return in earlier than plan
JULIO AClean and neat very nice people to talk to
DANIEL BThis company provided outstanding customer service. They were knowledgeable, friendly, kind and delivered exactly what I needed.
NANCY CThe truck I rented was clean and ran great. Big plus was the helpful and personable staff ... enjoyed doing business with them.
Karl NAmazing customer service. Will recommend
ROBERTO RFirst class service
JOHN WVehicle was not clean And it’s hard to get a hold of the staff for questions
BIANCA Bdont say half tank of gas when it's only 3/8. otherwise it's all good!
daniel aThe customer service was amazing. I will definitely go back. Everyone knew what was going on. There was a problem with the truck itself. An alarm was going off inside the truck the entire time we drove it (for over 2 hours) beeping. It was extremely annoying. When we got back to drop off the truck it sounded like this was a problem they were aware of that happened often with this truck.
rhea hI was lucky to find an Uber driver to drive me home from this location - this location is in an industrial area where there is not much coverage for Uber/Lyft. Anyhow I had only had the truck for about 4 hours everything was fine with the truck. When I dropped it off I was happy to have my receipt sent to me via email like I have had done in the past. Oh I have been using U-Haul locations from WA-MT-TX-CA recently, so I am familiar with the procedures for returning trucks and when we are all agreed that the truck was returned as it left I should be able to get on my way in 5-10 minutes. However in this case the young man training the new employee was only to happy to let poor new employee struggle with the outtake process as I struggled to keep my Uber driver from leaving. I over and over clearly stated to the young man that I was happy with an email receipt and I was not wanting to be stuck in his no window trailer house(it's also 110 degrees outside) of an office while my ride back to civilization was itching to get the hell out of there! It made me feel like he was trying to trap me inside the office? Not cool!
Christopher LThe truck had a horrible stench, it wasn't cleaned properly and I had to deal with it for 2 days.
JORGE AEverything went very smoothly pick up and delivery of the truck the gentleman were a professional and we thank you
Kerry RHad to wait for a reservation rental from another location equipment not available from original location of rental. 2 hour later the the written hour promised
ELISEO OVery slow...it took 30 minutes with no one waiting....and I had checked in before I got there.
JERRY T