Customer Reviews for Toasted Wine Spirits & Ales
(U-Haul Neighborhood Dealer)

Évaluation :

3

10 foot truck was not cleaned in the bed as there was nails/dust/wood shavings all over. I had to sweep/clean out the bed of the truck. I was very disappointed. I understood that the vendor was a third-party Uhaul supplier but quality of truck was not what I had experienced renting directly from a Uhaul store.

Évaluation :

3

I was left with 5 miles to empty tank but was charged for not leaving enough as in the tank which I don't think is fair.

Évaluation :

5

Battery died and needed a jump

Évaluation :

5

Charge me correctly. I got charged for 200+ miles within two hours is impossible when I kept it under 40.

Évaluation :

1

What should have been a quick mobile pickup turned into a 45 minute ordeal because the staff still made me so a bunch of paperwork and they didn't know how to use the UHaul iPad. They also said nothing about being able to drop off later since it was their fault for eating up nearly 1/4 of my time so I had to rush it back to avoid extra charges.

Évaluation :

5

Quick and easy at Toasted. Friendly staff. Easy after hours drop off.

Évaluation :

3

Not given any kind of acknowledgement the truck was returned. Had to call 2 days later to find out if they had logged the return in a day early.

Évaluation :

5

So grateful for your help providing Front Avenue Pottery with transportation! We're lucky to have you here in South Como!

Évaluation :

1

Overcharged at check-in even after I OVERFILLED the gas tank. Terrible company - will never use again and will tell everyone to avoid.

Évaluation :

3

Equipment had dirty windshield and mirrors from tree pollen and sap. Rear of vehicle wasn't swept clean when I picked it up

Évaluation :

4

I had rented 10 blankets, which were not available when we picked up our vehicle. We were able to find some at a different location, but it would've been better had U-Haul found those for us.

Évaluation :

5

Add a drop box for the key! Very friendly staff.

Évaluation :

1

There is no key drop box as advertised by U Haul

Évaluation :

4

The truck is very old with no power windows, no cruise control and when it reached about 75 MPH, it would not go any faster. It also did not get very good MPH.

Évaluation :

3

I would recommend only if no other location had what was needed. Nice staff tho.

Évaluation :

5

Good customer service, the couple answered all of my questions and provided great assistance during my trip.

Évaluation :

5

Window washer was empty. It was very dangerous on the muddy road.

Évaluation :

5

It's all good.

Évaluation :

5

Amical

Évaluation :

5

I did notice that the Engine Oil Life Remaining was at 0 %; it looks like the unit I rented is due for an oil change

Évaluation :

5

Na

Évaluation :

4

The online booking was easy and efficient. I had great customer service. No suggestions, it was a great and stress free experience.

Évaluation :

5

The people here were great to work with. If I need to rent a cargo van again, I will definitely check here first! Parking lot available so I could leave my car. Gas station nearby to top off the tank before returning the van.

Évaluation :

3

I went in and the lady was on the phone she didnt greet me at all. She then proceeded to say i will take the key and send you an email while she stayed on the phone. Rude

Évaluation :

1

The Como drop off location by Toasted Wine Spirits & Ales is quite frankly awful. It is sketchy, run down, and super rough. There is no signage or clear guidelines on where to drop the keys. A man smoking a cigarette who didn't speak English walked up to me out of nowhere without any sign of working for UHaul and extended his arm out to me wanting me to give him the keys. I had no clue who this man was and the surroundings were already so sketchy I didn't know if I should give him the keys because we couldn't even communicate, so I didn't. The drop off box (hopefully it was the right one, there was zero signage and it was right next to an overflowing dumpster) was very hard to find. Very bad drop off experience, UHaul needs to do better for the price.

Évaluation :

1

Get better staff or train them better.

Évaluation :

5

The staff here is amazing. She went above and beyond to make sure my drop off questions were answered.

Évaluation :

5

Wifi was alittle bit slow and there was a confusion in picking up u-haul trucks due to overbooking.

Évaluation :

5

Good communication, and understanding.

Évaluation :

1

We were scheduled to pick up this vehicle at 8:00am on Friday morning. It was a different location than originally requested, so when the rep called me to confirm the new pick-up I specifically asked to do mobile pick-up (since I knew it was outside of the store's business hours). When we arrived (approx. 7:50am), the mobile pick up was not working. I called the customer help line and was on hold for over 20 minutes (never got in touch with a representative). I also sent a tweet to try and get assistance, and they responded promptly. However, their solution was for us to call the regional dispatch to see if we could find another truck or wait until 10:00am when the store opened to get the keys. Due to move-out late fees, the drive we had ahead and scheduled movers, waiting an additional 2 hours was not an option. By some stroke of the luck, the store owner drove past, stopped and let us inside so he could hand the keys over. Perhaps regional dispatch could have found us another truck quickly, thankfully I didn't have to wait to find out. I was very disappointed with our options after U-Haul's error, and their casualness in putting the solution-finding back on us. I've been a consistent U-Haul user for years and have never had a bad experience. Unfortunately, this single run-in reversed all of that. Very disappointed all around.

Évaluation :

3

Key drop slot? I had to return the next day to give the key when the business was open. Helpful people. Confusing process.

Évaluation :

3

Didn’t receive the dolly I reserved and I was billed for it

Évaluation :

3

Instead of this location charging my card when the vehicle was returned they waited 10days to charge my card. That has set me back from current bills when I was thinking this was already paid. Not a good look

Évaluation :

2

Uhaul employee was 30 minutes late for my appointment to rent the van. Did not have furniture pads at the location even though I booked several weeks in advance

Évaluation :

5

The owners were in the midst of boarding up their store, as looters had tried to break into it. They still were courteous and helpful. I would definitely go there again.

Évaluation :

5

van needs snow tires badly

Évaluation :

1

The site staff were very kind and helpful but the process of registering online myself and the pick up process was VERY confusing for both parties. I suggest the online customer end be more extensive so the pick up is more quick. It took about 30 minutes to pick up.