Évaluations des clients Tobacco Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tobacco Store

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FAROOQUE S. le

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Great service!

Tiffani B. le

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Le client n'a pas laissé de commentaire.

Timothy L. le

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The uhaul dealer is a super guy! Very friendly and helpful. This location needs to offer uhaul supplies, like moving blankets, boxes, etc.

Lynette P. le

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Le client n'a pas laissé de commentaire.

William L. le

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Le client n'a pas laissé de commentaire.

Joan T. le

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Le client n'a pas laissé de commentaire.

STACEY W. le

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Le client n'a pas laissé de commentaire.

Joan T. le

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Friendly, quick and easy. Awesome experience.

ANGEL M. le

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The guy who help me today was very nice very polite well done

VENETIA S. le

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Everything was perfect. I walk in, in need. He helped and was so nice!

Kevin M. le

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The store the branch is located in is fine. It’s clean and well run, by all appearances. The truck itself was clean and in perfect working order. However, instead of paperwork to fill out at the location, I was handed a phone and had to give my personal information to the person at the other end. I did not like having to speak my credit card information, as well as my name and birth date, out loud in a store full of people. I have rented many trucks from U-Haul and other companies, but I have never had to do this. I won’t be returning to that location in the future.

Patricia E. le

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Picking up the vehicle was so easy once we finally got to the location that we wanted.

Saboor U. le

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Le client n'a pas laissé de commentaire.

roberta j. le

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Le client n'a pas laissé de commentaire.

RICHARD S. le

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Le client n'a pas laissé de commentaire.

Atiya D. le

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Le client n'a pas laissé de commentaire.

Morgan K. le

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Truck was ok--not super clean (mats were dirty, some small trash here and there--nothing major, though). Certainly usable. Interesting location--out of a tobacco store (it was a Sunday afternoon, so I went online to find open locations). Overall, it was fine, with no complications.

KEVIN B. le

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Le client n'a pas laissé de commentaire.

CHARLES C. le

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Le client n'a pas laissé de commentaire.

ANDREW S. le

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Power windows.

KIYON W. le

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Le client n'a pas laissé de commentaire.

STEPHANIE R. le

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Le client n'a pas laissé de commentaire.

DAN L. le

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Truck was not clean when I picked it up.

Amanda C. le

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Le client n'a pas laissé de commentaire.

TEVON W. le

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Le client n'a pas laissé de commentaire.

JOHN M. le

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Le client n'a pas laissé de commentaire.

Diane B. le

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Le client n'a pas laissé de commentaire.

Enjolokee J. le

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There is only one customer sevice representative at this location.

SAMEER H. le

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Le client n'a pas laissé de commentaire.

WILLIAM H. le

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Le client n'a pas laissé de commentaire.

Douglas W. le

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Le client n'a pas laissé de commentaire.

alvis b. le

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Everything was good

Sheila T. le

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Le client n'a pas laissé de commentaire.

Andrew G. le

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I rent 2 times per month. I’m scheduled again Sunday but I’m trying to find other options. The truck was beat up. Very loud. Gas guzzler. And the worst part I had yo put air fresheners in the back because it smelled like wet dog.

Robert T. le

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Equipment was received 2 quarts of oil low. I put oil in the truck. Headlights were dim and need replaced.

Chantel D. le

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Lower your prices !!!

DRUE B. le

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Le client n'a pas laissé de commentaire.

Laura W. le

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The clerk was very friendly and helpful, our only complaint was that we were charged for gas even though we filled it past the 5/8 mark right before returning it, so there's no way it needed a gallon and a half that we were charged. The cargo van was brand new though, which made us happy as we were using it to move new furniture.

Stephen P. le

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Le client n'a pas laissé de commentaire.

Adrienne P. le

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The engine light was on in the vehicle and the brakes were practically to the floor. The clerk over charged me and was beyond rude. I returned the equipment because it was in poor condition and now I have to wait DAYS for my refund!! U-Haul you just lost a customer ????

Barnaby Ethan Y. le

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There was no truck at our reserved pickup time. We had to wait around till someone returned one almost an hour later. We had multiple people waiting at our home to help us move all waiting around because there was no truck. The reservation was made well in advance, no notification of a delay or problem was communicated to us until we showed up on time to get the truck. Horrible customer service. The truck itself was clean and reliable.

Margaret M. le

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Clean and Friendly. Seamless transaction.

gaye c. le

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Le client n'a pas laissé de commentaire.

Mindy W. le

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I picked up the van with 1 tick over the 1/4 tank and went less than 30 miles could not figure out where the tank was even though I stopped at a gas station so I brought the van back and was charged over $ 40.00 for gas. I know it wasn't their fault at the store however this was crazy to pay over $ 1.00 a mile just for gas. I understand charging me however the gas tank wasn't filled where I told it would be. I even spoke with the person before I gave it back he should have made me aware of the charge - he could have told me not just want is written.

Mark G. le

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Le client n'a pas laissé de commentaire.

MICHAEL G. le

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Le client n'a pas laissé de commentaire.

Jeffrey A. le

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Le client n'a pas laissé de commentaire.

JESSICA C. le

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Not put holds on credit cards & than be told nothing will go thru until you return vehicle. To than look on your credit card n see the hold is there & taken out, & as well as the real price that you were charged. And than be told the hold will come off after 2-3 business days? Whats up with that? If thats the case just charge me from the door what it might be & deduct it from that or add if its less or more. Dont have 2 fees come off my card. Thats just crazy to me. Uhaul has no problem taking my money when im told it wont come off, till afterreturn truck. Not!! But yet i have to wait 2-3 days for it come off? Wth... Smh. Only disappointment with this...

Brian G. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Le client n'a pas laissé de commentaire.

FERNANDO U. le

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Le client n'a pas laissé de commentaire.

Ed P. le

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Le client n'a pas laissé de commentaire.

owen a. le

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One rate price, would be a game changer.

Claudia P. le

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Everything was quick, accurate and easy for me. My pick up location was close to home and convenient. The customer service was really professional.

Chad M. le

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Truck reeked of cigarette smoke!! Had to drive 440 miles with that smell. I will not use uhaul again..budget or penske next time!!

JOHANNA M. le

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Le client n'a pas laissé de commentaire.

andrew c. le

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Le client n'a pas laissé de commentaire.

HAMZA J. le

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Convenient location and excelent service!

JEREMY J. le

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Le client n'a pas laissé de commentaire.

april e. le

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Le client n'a pas laissé de commentaire.

Jean-Christophe J. le

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Service rep wasn't knowledgeable about what I could fit in the 15 ft van. I don't know why, but I had to give him my lease agreement. He didn't give me my total to be charged when I returned the van, he ended up calling me an hour later with the total charged. I never received a receipt. Not professional.

avik m. le

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Car was old and untidy.

Tiecher C. le

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Le client n'a pas laissé de commentaire.

Edgar V. le

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Le client n'a pas laissé de commentaire.

Anissa M. le

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Excellent customer service .

Joe C. le

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They could not care less. The price was more than expected and quoted. This whole U-Haul experience was horrible until I turned the truck in.at Ocala. Wish all were like Ocala and all kept their promises...what a joke to call on the phone and here your promise pledge

SENTHILKUMAR M. le

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Good service. .Vehicle maintenance is good. ..

Chuanlong L. le

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Great service!

MALIK J. le

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Le client n'a pas laissé de commentaire.

Leonel M. le

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Le client n'a pas laissé de commentaire.

stephanie k. le

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Store owner should have more than one employee working. Employee had to do my reservation while tend to every customer that enter the store which made my check-in process extremely slow. I also didn't like that he didn't come out and check the truck with me but than again how could he when he was the only employee in the store.

Nicole C. le

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These guys were great. Had an emergency while I had the truck . They couldn't let me keep it because it was already set up to go out but they let me keep it til the last minute and didn't make me wait to do the return, which was a big deal since I needed to get to the hospital ASAP before my loved one went into surgery. Would recommend. Also the shop/ store had lots of great candy!

Kevin K. le

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I understand that the truck has to be inspected upon drop-off, but you do not wait on 5 customers before handling this simple task. Especially when you started my transaction first.

Tracy E. le

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Very easy drop off location!!!

Anthony B. le

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Le client n'a pas laissé de commentaire.

Yolanda G. le

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Le client n'a pas laissé de commentaire.

BONNIE S. le

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The process could not have been easier. The store manager could not have been any nicer and accommodating. Actually, there is NOTHING that you can do to improve ANYTHING....everything was PERFECT!!!

ROBERTO R. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Great service.