Customer Reviews for Todds Trans & Auto Repair
(Concessionnaire U-Haul dans le voisinage)

125 évaluations

2507 4th St   Fulton, IL 61252

(815) 589-2355

Heures

  • Lun au ven : 8h30 am à 5h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(815) 589-2355

2507 4th St
Fulton, IL 61252

Services dans cet établissement :

Heures

  • Lun au ven : 8h30 am à 5h30 pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad S. 
Évaluation :
5

It was a great rental experience

F S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW T. 
Évaluation :
3

Location was closed and drop-off was simple.

JAMES W. 
Évaluation :
2

The truck was covered in snow and ice. A plow had cleared the lot behind it and had blocked the truck in from behind. We had to clean the truck ourself and dig it out with a shovel. It was a pain and delayed our move by over an hour. Luckily we had a shovel in our vehicle. We tried 3 different phone numbers for this location and got either answering machines or wrong number notifications. The truck itself was fine, once we got it out.

Marvin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN J. 
Évaluation :
5

They were closed for the weekend. we left the equipment Sat and checked with them Monday to make sure all was OK.

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENEDICT S. 
Évaluation :
3

Not happy had requested Sterling,il and got moved to this location 35 mins away

Mary R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Y. 
Évaluation :
1

Place should not be renting uhuals. My uhual was blocked in waited 20 min for someone to finally move the blocking vehicle. Went back 2 days later to rent another uhual and the place was closed and the truck was blocked in. Complete joke. I urge uhual to not let that place rent Uhuals. What's the point when the trucks are blocked in and no1 around to help.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
3

Business was closed upon return.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
5

Very friendly and helpful customer service!

jackie A. 
Évaluation :
1

No place to park complained about having to take the time to check me in ... took away from “busy transmission” business. Very unprofessional!

Tim D. 
Évaluation :
2

Layout of trailers and trucks was not conducive to efficient pickup by customers.

Dana H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Z. 
Évaluation :
3

No mention of the extra costs was made when we rented the truck. A 19,95 $ per day charge became a 39,00 $ charge with all the added costs. Rentals are not the main income at this location, but the owner could take a little more time to explain what the charges are going to be. It basically doubled our cost for the 4 hour rental.

Randell B. 
Évaluation :
5

Good guys at this place in Fulton. They'll do you right!

Mike M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA C. 
Évaluation :
5

Very quick and easy to rent and pick up the vehicle.

DIANN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ED W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
2

They could have been more helpful, I hooked up the trailer and had to have my granddaughter help check the lights. The guy was in a hurry to go somewhere.

Kent S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
3

Location left me to hook up equipment all on my own!!

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph B. 
Évaluation :
3

We just dropped off the truck and put the keys in the drop box. We did not interact with any staff.

LEAH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald. K. 
Évaluation :
3

Put a jack on that trailer. Three of us could not get that hitch off the ball. A nasty experience. At home I had to use a floor jack to get that D++n thing off. Not could for the elderly.

Greg R. 
Évaluation :
3

First and foremost I was completely let down that U-Haul does not offer a military discount. I requested a trailer two weeks in advance to be picked up in Bettendorf, IA at a location that opened at 0700. I received notification the day before that I had to pick up the trailer in Fulton, IA. Which was 39 miles in the opposite direction and the company in Fulton didn't open until 0900. This is extremely frustrating and interfered and caused me to change my plans. There was no compensation offered or given which is completely not customer orientated. I guess it doesn't matter as U-Haul has the rental trailer market covered. Unfortunately for me I will end up using U-Haul in again in the future for my next military move. On a positive note - the trailer seemed to be brand new and towed very well. Sincerely, Brian Wisneski Brian.wisneski@gmail.com

Brian W. 
Évaluation :
5

Always a pleasure to do business with.

Randal B. 
Évaluation :
3

Nice truck, everything was excellent.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
3

The problem I had was I returned on May 30th and they charged me for returning on the 31st. I didn't stick around for the bill because of computer problems. I guess when you return on a holiday they charge you when they come back to work.

Gary B. 
Évaluation :
4

Todd did an excellent job on pickup of the truck.

tony O. 
Évaluation :
1

Worst uhaul location ever. Put gas back where it was and cleaned out vehicle got charged 60 $for not putting gas in which we did and not cleaning out vehicle when we did. Not very good customer service skills at all want to get attitudes and snotty with customers rather than trying to resolve issues will never use this specific uhaul location again

Steven S. 
Évaluation :
2

Not very friendly. There was crumbs all over and some garbage.

Sheila M. 
Évaluation :
3

No problems

john L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

randy T. 
Évaluation :
2

Such a headache!! Treated my husband and I pretty poorly. I don't know if I would ever rent a uhaul again or go with another company. Had to call and extend my rental and had a rude customer service representative too. Horrible, horrible experience.

BRITTANY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI S. 
Évaluation :
4

Provide drop off paperwork to put in drop-box for after hours to prevent having to return to drop off location to close order.

RANDY B. 
Évaluation :
4

Have more trucks available,

Gary N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELISSA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SUZAN A. 
Évaluation :
3

nobody was at this location so I didnt interact with anyone but they had a key drop and that was all we needed.

KELLY E B. 
Évaluation :
5

He was great. He even backed it up for me.Yahoo Great guy

RUTH B. 
Évaluation :
1

This was the worst customer experience I have ever had. I have rented from U-Haul many times and he was so rude and even though my reservation was scheduled for Saturday at 9:30am pick-up he called me on Friday and said if I don't pick it up Friday before 530pm that I may not have a U-Haul because it is not worth his time as he only makes 10 $off this.

CATHY L S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francisco R. 
Évaluation :
1

What is the purpous of making a reservation, receiving a confirmation of what was ordered, and then nothing was honored or happened as promised/reserved. It is very unlikely I will use Uhaul or refer Uhaul to anyone.

ANNETTE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRI V. 
Évaluation :
1

Couldn't get in contact with drop off location. Called several times. Left message. No callback. No place to park 26' truck or trailer. Went back and talked to them on Monday after Saturday drop off.

RANDAL B. 
Évaluation :
2

I dropped off the truck after hours and there was nowhere to leave the truck. I couldn't get to their parking lot in a car, let alone in a 26' truck. I was unclear if the properties located next to their building were theirs or not. I didn't want to get them in trouble if it wasn't theirs. I ended up just parking it next door and hoping for the best.

ARLANDA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIM D. 
Évaluation :
3

The interior of the trailer was filthy. Floor, sidewalls and even the ceiling was covered with mud and dirt. Had to hand wash the interior before I could use the trailer.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle S. 
Évaluation :
3

Get someone in there that knows a bit more about the uhaul system and the way it works. After I dropped the truck & trailer off. I returned 1 day later than I was supposed to cause I had a medical problem right before leaving. Then when I returned the truck the kid charged me a day for late fee. But forgot to charge a late fee for the trailer. So they automatically took out a late fee of my account for the trailer at a later date cause they forgot to charge. WITHOUT notifying me first. So they could have caused me to have an overdraft fee.

MALPAS B. 
Évaluation :
5

Todd is always helpful

Dawn T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathie G. 
Évaluation :
1

Not lie when quoting customer a price!!!!!!!

JONHTON K. 
Évaluation :
2

tell the people not to be so short with customers.i did the online check-in to save time & when i got to the pick-up location with my order #, he said that the online check-in didnt mean anything & i had to do it over again at his shop, so it really didnt save any time. when we were getting close to the pick-up location, we called to get directions to his shop. he was very short with us & basically told us we were stupid for not knowing how to get to his place(we had never been to this area before). we ended up calling him 3 times to get his location.

larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TOMMY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE ROY V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIELLE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACI G. 
Évaluation :
2

I returned the truck two days early and used the overnight drop box returning the keys and contract. The facility did not log in my truck return. I received a call from U-haul customer service questioning my status of the truck return. I gave the customer service rep the address of drop off and stated I returned the truck early. The customer service rep took care of the issue from there. Seeing that I spoke with the facility to ensure and advise them that I was dropping off at their location, it surprised me that there was an issue.

BRADD S. 
Évaluation :
1

have ,your customer better, n please have your trucks clean off in the winter!

CANADY A. 
Évaluation :
1

Be up front about gas cost. Make sure all electronics work. Pay more to people renting trucks for you. That way they do not just push threw without care. Offer plan to protect renter from truck problems. Always have trucks on full. Quit putting your responsibilities on other people.

BEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN E. 
Évaluation :
4

Too expensive.

Rebecca K. 
Évaluation :
2

I reserved a 24' truck online over a week ahead of time. I was called two days before rental date (RD) stating that a 24' truck was not available and that I would have to drive 45 minutes to get one or just settle for a 20' truck. So, I did. The next day, I was notified the original location did not have the 20' truck and that my reservation was moved to a different location, still local. So, I went to pick up the truck at the agreed upon time. No one was there. the business was closed. There were two 14' trucks outside, but no 20'. I called uhaul. They got in touch with the owner and an employee was sent to open the shop to rent out my truck. He got there 15 minutes later and realized my 20' truck was not on site. We're now an hour past my pick up time. He stated someone was supposed to have the truck back by my rental time. He called them and asked if they could bring the truck back. I told him to call me when it was ready for me to take. Another hour passed and I got the call and was finally able to rent the truck. I can't believe I still had to pay anything for this experience.

GREG H. 
Non reviews have been submitted for this location.

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