Customer Reviews for Tom Boy Market
(U-Haul Neighborhood Dealer)

Évaluation :

5

But expensive

Évaluation :

1

The trailer smelled like marijuana and made all of my furniture smell like it. The lady was so rude and had absolutely no customer service, not even a hello, thank you, you're welcome, have a good day, nothing. If I didn't absolutely need a truck, I would have not rented it. 100/100 DO NOT RECOMMEND. I will never ever be back. The drop off process was very pleasant though. We just had to drop off the key in the box, it was great!

Évaluation :

5

Received truck with a less than 1/2 tank of gas. Returned truck with 3/8 tank you required 7 gallons for equitable exchange, $45 dollars. Really equitable? I don't agree but money was taken from credit card

Évaluation :

2

It was fine only I was charged for fuel when I returned the equipment with the fuel to the line indicated prior to rental. I will not be using this service again.

Évaluation :

3

Was told I could return a uhaul on a Monday on a one way trip and was unpleasantly charged two extra days..Lame

Évaluation :

1

I been using U-Haul for a couple times it's always been great but this time, it wasn't they trying to charge me $1 300 for 4 hours rental that's a lot of money! It doesn't make any sense? Are you guys trying to ripping me off that's very ridiculous

Évaluation :

3

Please check if the rental equipment is inside the truck, and check on your vehicle because the gas cap was coming off when I was trying to refuel the truck

Évaluation :

3

Hard to back in the trailer into the spot

Évaluation :

3

At first the lady was nice. When it came time to go check out the trailer, my brother noticed it was missing a pin. (He's a farmer and deals with trailers all the time). She was rude with him saying he was wrong and there was never any pin. He asked about safety and all she could say was "we do this everyday".

Évaluation :

3

My reservation changed several times. The truck I was given had low tire pressure an a check engine light on.

Évaluation :

1

They are not contempt in processing a check in nor returning a truck. Please reconsider your business relationship with this location. I was told not to take pictures of the truck that they would do it and I did it anyway.

Évaluation :

5

easy, quick, and friendly

Évaluation :

5

Excellent experience!

Évaluation :

3

the passenger side mirror is broken and that is a safety hazard. I almost got hit because it kept moving no matter how many times i tried to set it. The engine light was on the entire time. The woman behind the county was pleasant. She was very busy because it was the first of the month. I brought back the vehicle with 1/4 tank but didn't get credit for it as I picked it up empty. This was after I received a text morning of pick up that the location had been changed, and I would receive a call from a specific telephone number that never happened.

Évaluation :

1

Uhaul was damaged and it took hours to check out despite using the app.

Évaluation :

3

The driving here was great. I have no complaints. Parking is a little tight.

Évaluation :

4

Lady was nice, happy w the service

Évaluation :

4

All good I can’t think of anything that you can improve on

Évaluation :

4

I was charged a cleaning fee. The truck was really dirty when I picked it up. If I'm being charged a cleaning fee I expect the truck to actually be clean when I use it too.

Évaluation :

5

Customer Service was great, the staff was kind and courteous and friendly.

Évaluation :

5

Please be more careful about accurately recording the fuel levels as vehicles are picked up and dropped off. My contract clearly stated that my vehicle came with 1/4 of a tank of fuel when in reality it was almost on empty with only 21 miles to drive until empty per the vehicle computer. This was surprising to me when I returned because I filled it up to a higher level than what I actually picked it up with ( fuel )

Évaluation :

5

Easy pick up and drop off

Évaluation :

1

This area does not feel safe. Plus, there was barely room for this size truck, and it's far from the city. We followed your video instructions to return the truck and then the owner came out and scolded us for dropping the keys in the slot. Then tonight we randomly drove by a much closer location and couldn't understand why we hadn't been told to leave the truck there.

Évaluation :

5

It was great

Évaluation :

2

Better customer service. They didn't have paper to print contract or receipt

Évaluation :

2

Have more staff available. Also, I was double charged for my rental. Not sure how that happened at different price points though?

Évaluation :

5

They made my first experience very easy and everything was understandable to use. Made a 2 person job a lot simpler than it would have been if I didn't use a uhaul and their equipment. More than other rentals offered that are of the same caliber.

Évaluation :

1

Had to wait over 40 min for the U-Haul rep to show up. Lot was very difficult to access and had to physically pull the trailer to hook up with little help from the attendant due to physical disabilities

Évaluation :

1

There was a check engine light was on.it was a scary ride.Inside truck was very dirty.I clean inside the truck before use it.

Évaluation :

5

Would've liked to have had more options in the San Diego area. We considered having a hitch installed on 2nd SUV and renting another u-haul as well but the options were too limited.

Évaluation :

2

I reserved a pickup truck. When I arrived, they said they didn't have one on site. They had to rent me a much more expensive 15 foot truck. When I got into the truck, it was EXTREMELY dirty. There was literally mud all over the bottom of the cab, it had not been cleaned ever. It smelled and it was uncomfortable sitting in a cab that dirty. The check engine light was also on the entire time and it kept stalling upon acceleration. Really ridiculous.

Évaluation :

3

The UHaul person suggested two locations behind the market to drop the trailer, both of which were difficult to back into. A third party individual visiting the market actually helped me back into the better of the two locations for the drop-off. Afterwards, I was told by the UHaul person, that was all I needed to do. There was no receipt for drop-off given. Later, I called a central UHaul phone number to follow-up on the drop-off and make sure I got a emailed receipt.

Évaluation :

1

The lady I worked with at the location was very unprofessional and rude.

Évaluation :

1

I was overcharged for gas.

Évaluation :

3

I WAS OVERCHARGED 100 dollars AND THE UHAUL HELP LINE IS TRASH.

Évaluation :

1

I had to pay to fill the tank to 1/4 because it had no gasoline in it was on E

Évaluation :

1

Overcharged. Lots of hidden fees even a cleaning fee for no reason. Truck was left exactly how it was taken. Was way overcharged for a van for only 2 hours. Would not recommend.

Évaluation :

5

It was quick and easy and the rep was very helpful and kind

Évaluation :

1

The woman employee at the site was incompetent.

Évaluation :

2

My overall U-Haul experience was negative. I received a call the night before I was moving that my truck wasn't available, so I had to call during my work hours to resolve that issue. Then when I got to the pick up location, the female employee was telling me the dolly wasn't included in my order; this ordeal made me late to start my move thus causing me to pay my movers more and delaying my move. Upon returning of the rentals, the male employee yelled at me for putting the keys in the drop box even though the app instructed me to do so. He then told me to move the truck and make it straighter. I reminded him that I had just returned the keys. He then started yelling in a different language, threw his hands up and walked away. It was a stressful, frustrating and discouraging experience altogether.

Évaluation :

1

THE PICKUP LOCATION WAS TERRIBLE THE REP AT THE COUNTER WAS RUDE AND NOT HELPFUL ALL SHE SAID WAS WE HAVE NO TRUCKS. EVEN AFTER I SHOWED THE RESERVATION CONFIRMATION SHE SAIS OH WELL WE WILL DON'T HAVE THE TRUCK AND YOUR RESERVATION ISN'T UNTIL 10AM. SO O THEN ASKED HER DOES THAT MEAN THE TRUCK WILL BE THERE AT 10? AND SHE ANSWERED I DON'T KNOW, AS LONG S THEY TURN IT ON IT WILL BE. SHE WAS VERY RUDE, BLUNT AND NOT COMPASSIONATE OR HELPFUL AT ALL. I CALLED THE U HAUL CUSTOMER SERVICE WHILE STANDING AT THE COUNTER WITH HER TO BE PUT ON HOLD FOR 61 MINUTES.. WHILE ON HOLD THE TRUCK WAS BRIGHT BACK BY THE PREVIOUS CUSTOMER SHE SAID AFTER SHE LIVED IT I COULD CHECK IT OUT. SO I WATCHED HER CLIMB IN THE TRUCK TAKE PICTURES WITH HER PHONE, GET OUT AND WALK BACK IN TO HER STORE. WHICH MADE ME EVEN MORE LIVID BECAUSE DUE TO THE CURRENT COVID PANDEMIC THERE WAS ZERO SAFETY PRECAUTIONS TAKEN THE TRUCK HAD WEEKS OF DUST ON THE DASHBOARD,STEERING WHEEL,STEREO,ETC , NOTHING WAS WIPED DOWN, SPRAYED,ETC. AND THROUGHOUT THIS WHOLE TIME I WAS STILL ON HOLD WITH CUSTOMER SERVICE. EVENTUALLY OVER AN HOUR LATER THEY FINALLY ANSWERED AND I ASKED TO SPEAK WITH A MANAGER WHO SAID ANOTHER MANAGER WOULD BE CALLING ME THIS WEEK.!!!! LASTWEEK I RENTED 4 TRUCKS AND MY HUSBAND RENTED TWO SO 6 TRUCKS ALTOGETHER AND EVERY SINGLE ONE HAS BEEN THE ABSOLUTE WORST EXPERIENCE THAN THE ONE BEFORE IT. PRUOR TO THIS MOVE I HAVEN'T HAD A U HAUL IN YEARS AND AFTER IT I HOW I NEVER NEED ONE AGAIN. SIGNED, A VERY UNHAPPY CUSTOMER

Évaluation :

5

Great service

Évaluation :

3

Worst customer service experience ive ever had with uhaul. Very mean disrespectful people.

Évaluation :

3

The App wasn't as effective as it could have The location didn't seem to have the information. On the reservation but it still allowed us to pick up.

Évaluation :

1

Not moving a reservation from the location picked to one that is out of the way and an area hard to get in and out of. Also making sure it does not take over an hour to check out a truck.

Évaluation :

4

The store owner needs Uhaul to take the trucks back to the warehouse. He has too many for his store and is taking up his parking.

Évaluation :

1

The truck was dirty inside and in the back as well the front part spelled if cat urine and the tank was empty. Not to mention I drove maybe 20 ft and the battery was dead and I continued having the same issue, until I had contacted a manager if another location and he had a serviceman come and replace the battery entirely

Évaluation :

3

I WAS CHARGED FOR CLEANNING, WHEN THE UNIT WAS DIRTY TO BEGIN WITH

Évaluation :

2

I was charged a cleaning fee but it was not dirty. I was also charged for a 10gallon refill that was to 3/4 full tank but when I received the truck it only had 1/4 tank and I took a picture of this on the initial inspection and submitted it. So not sure why I was charged for more gas than I even used!

Évaluation :

5

Nice people

Évaluation :

2

The online check in didnt work smoothly. People were nice.

Évaluation :

5

The folks at this location are hard working folks. They are to be commended for their efforts and customer service. Merci.

Évaluation :

5

Everything was ok I can use your service too...thanks for the facility at the last moment👍

Évaluation :

3

Bill incorrect. Overcharge. Not able to extend truck but got billed for extension. Also extra surcharge fee of 60 on initial bill that I did not sign up for