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SUSAN E
Customer Reviews for Tomar Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was well
ROBIN SRental return went smoothly. Staff was helpful and accommodating. Office waiting area was cold.
JEAN SNothing went very smooth
Michael LHave a link to see the final bill
CRAIG EThey were very accommodating and friendly! Made the small move so easy for us. Van was brand new as well!!
Paul PCommunication could be better.
David CHad problems with my app and the location had problems with website. Took much longer to pick up van than it should have
JODIKIM WI was originally picking up in Holbrook at 7am and 1-2 days prior I was told that the truck was in for repairs and was sent to Patchogue to pick up at 8am. I got there and was told that I couldn't be given the truck. The person who signs them out was not in due to a family tragedy and there was no one else who knew how to sign them out. So my wife and I called the Holbrook location and after about 20 minutes on the phone they got everything figured out and we were able to get the truck. We then had to drive to the Holbrook location to pick up the equipment we bought ahead of time as the Patchogue location did not have it. So I do not recommended the Patchogue location unless you want to be put behind and deal with not knowing what you are getting. Thank god for Dustin at the Holbrook location for getting everything figured out and having great customer service.
Chyanna BHarvey did a great job explaining everything and setting me up for a perfect experience!!!!
Steven KThis was a very convenient location.
Paul AActually having the truck available at the actual location I selected would be a good start. I also did not receive the moving blankets I ordered which resulted in a lot of damage to my personal belongings as I had nothing to protect them with. It also began to pour for hours and without the blankets, my things got soaked and brand new rugs dirty as I had nothing to lay down.
Joe ESketchy as crap. You better know what you're doing to get a trailer in that yard. Terrible. Thankfully, I know what I'm doing.
Stephen BI made a reservation for a different location with a different size truck with a "100 % Guarantee," and was called the day before my move telling me they didn't actually have that truck, but could give me a smaller one from a different location further from my home. They assured me I still had the equipment I rented. I took the smaller truck because it was the day before my move and I didn't have a choice. I got to the new location for the smaller truck and they tell me they don't have any of the equipment I had ordered. I had to drive 25 minutes to another Uhaul location to separately rent the equipment. No one was apologetic, no one offered anything other than 30 extra miles on the truck, which I didn't need anyway. All around terrible experience with the company, though the location itself had nothing to do with it.
MICHAELROBERT RThe rental process was easy and quick. The vehicle was very clean. No improvement needed.
Linda RCheaper prices
Frank GI have absolutely no complaints with this company they went above and beyond for me and my children. Michael, Jesse, Dimitri did a wonderful job I would recommend them to anyone thank you
MINAA RNo better person to rent from. Harvey knew we were traveling from NY to CO and checked entire vehicle bumper to bumper
ROBERTE ISeemless pick up and drop off. Van was clean and ran well.
Michael SNothing.
MICHAELV NThis location is fantastic friendly clean organized definitely a place I will go back to
ANTHONYJOHN LThey never looked at my paperwork when I returned it the next morning at 10am. Then it was never entered as returned and I received a email two days later that it still wasn't returned. I had to call the main number to explain.
ROBERT OKeep being courteous, clear n helpful. But is good that some customer don't see videos of how to install tow dolly , to instructional.
Nancy DSend them there
LOU FThe indicated gas level on the truck when I took it out from the dealer was not accurate on the sheet. I took a picture of gas level after the truck had been driven one mile - it was 5/8 of a tank and supposed to have been 7/8th. I drove the truck eleven miles - put 10 dollars gas in which filled it back up to little more than 3/4 tank. I showed picture to the guy that rented me the truck - he said he'd take care of it but then charged me for 16 dollars worth of gas! WILL NEVER RENT FROM THAT LOCATION AGAIN.
william aIt was in a poor neighborhood
John MI got charged $17 fuel charge and I KNOW I filled it to where it was on the tank.
Christopher MThe location is very small and does not look like a Uhaul place. The place to drop off the trucks is gravel. I can imagine that this gets rough when it rains
Esteban RI wasn't sure where to park the truck. The only room in front of the building blocked a gate. There was a large lot next door, but I didn't know if I could park there.
Matthias BGreat truck, good location but your mileage fees are absurd. Will not use Uhaul again.
Thomas Dseamless transaction and superior customer service.
Diana KI dropped off, off hours, so didn't deal with anyone. Place was clean and well-marked.
Brendan GNothing, it was great overall.
Christopher GHarvey was great I was in and out in no time
Tom Dvery good service quick fast and great kind service with ease thank you from bandy
Rafael BHarvey was professional and accommodating.
Scott MI reserved a uhual for one location at at 9:30. Had to go to another location at 11:30. Then when I was told they didn't have a truck for me either I had to go to a third town for 1:30. Finally getting a truck 5 hours late on my move in day. I had movers and cable provider expected to come and had to move everything around. I cant believe I had to pay a single penny.
Jason RAlthough the van rental was $19.95, there was a charge of $1 per mile and you are require to re-fill the gas tank. My cost was nearly $100 and I used the van for less than three hours.
ISMAEL LTell the truth to people and stop passing the buck from one person the the next
RON SI wasn't sure where to leave the vehicle because they were closed and the two spots in front had trucks parked there. Knowing in advance to park on the street would have been good. My friend told me to park there because he sees U-Haul there all the time. If not for him I wouldn't have thought it was okay to park there. Other than that no issues
james oEverything was great.
larry cSuper quick and easy. Great van
LAURIE KImprove, nothing the service was awesome and I use these guys all the time. They make sure you have a truck ready for you. Thank you, Sean
SEAN WI was a little upset that it was $1,39 a mile for a Saturday pick up when I was told to pick it up on Saturday because they were closed Sunday. On your website it said $.99 a mile. But other then that everything was fine.
JOANNE BDid not go over how to drive vehicle (limited tips) and showing where things are in the vehicle. Helpful on what roads can/cannot drive. Was not the location requested in fact it was 7th location away.
Steven GHarvey at Tomar is fantastic. Had a great experience from start to finish.
WENDY TExcellent, friendly, helpful agent and service! I have a beef with the corporate regional reservations people as the equipment promised was not available at the reservation location and I had to drive 100 miles round trip to pick it up! No way to run a business. The regional rep for LI NY was very terse. This location, though - excellent!
Luciano Si can't think of anything i could not have asked for better service
ROBERT MHarvey is wonderful
KATHY MDid not want to take the equipment at first because he said he didn't have space for the Auto Transport. so i think you should make sure there's space before any reservations are made.
STEVE HAwesome job
KATHY Mvery convenient - quick and pleasant - would definitely recommend
LAURA HI used the drop box so I did not interact with anyone.
Scott MMake no sense from Long Island to Queens $139,75
SHARAFAT K