Évaluations des clients Tomar Automotive
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Tomar Automotive
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ROBERT O. le
They never looked at my paperwork when I returned it the next morning at 10am. Then it was never entered as returned and I received a email two days later that it still wasn’t returned. I had to call the main number to explain.
Nancy D. le
Keep being courteous, clear n helpful. But is good that some customer don't see videos of how to install tow dolly , to instructional.
LOU F. le
Send them there
william A. le
The indicated gas level on the truck when I took it out from the dealer was not accurate on the sheet. I took a picture of gas level after the truck had been driven one mile - it was 5/8 of a tank and supposed to have been 7/8th. I drove the truck eleven miles - put 10 dollars gas in which filled it back up to little more than 3/4 tank. I showed picture to the guy that rented me the truck - he said he'd take care of it but then charged me for 16 dollars worth of gas! WILL NEVER RENT FROM THAT LOCATION AGAIN.
John M. le
It was in a poor neighborhood
Christopher M. le
I got charged $17 fuel charge and I KNOW I filled it to where it was on the tank.
Esteban R. le
The location is very small and does not look like a Uhaul place. The place to drop off the trucks is gravel. I can imagine that this gets rough when it rains
Matthias B. le
I wasn't sure where to park the truck. The only room in front of the building blocked a gate. There was a large lot next door, but I didn't know if I could park there.
Thomas D. le
Great truck, good location but your mileage fees are absurd. Will not use Uhaul again.
Diana K. le
seamless transaction and superior customer service.
Brendan G. le
I dropped off, off hours, so didn't deal with anyone. Place was clean and well-marked.
Christopher G. le
Nothing, it was great overall.
Tom D. le
Harvey was great I was in and out in no time
Rafael B. le
very good service quick fast and great kind service with ease thank you from bandy
Scott M. le
Harvey was professional and accommodating.
Jason R. le
I reserved a uhual for one location at at 9:30. Had to go to another location at 11:30. Then when I was told they didn’t have a truck for me either I had to go to a third town for 1:30. Finally getting a truck 5 hours late on my move in day. I had movers and cable provider expected to come and had to move everything around. I cant believe I had to pay a single penny.
ISMAEL L. le
Although the van rental was $19.95, there was a charge of $1.00 per mile and you are require to re-fill the gas tank. My cost was nearly $100.00 and I used the van for less than three hours.
RON S. le
Tell the truth to people and stop passing the buck from one person the the next
james O. le
I wasn’t sure where to leave the vehicle because they were closed and the two spots in front had trucks parked there. Knowing in advance to park on the street would have been good. My friend told me to park there because he sees U-Haul there all the time. If not for him I wouldn’t have thought it was okay to park there. Other than that no issues
larry C. le
Everything was great.
LAURIE K. le
Super quick and easy. Great van
SEAN W. le
Improve, nothing the service was awesome and I use these guys all the time. They make sure you have a truck ready for you. Thank you, Sean
JOANNE B. le
I was a little upset that it was $1.39 a mile for a Saturday pick up when I was told to pick it up on Saturday because they were closed Sunday. On your website it said $.99 a mile. But other then that everything was fine.
Steven G. le
Did not go over how to drive vehicle (limited tips) and showing where things are in the vehicle. Helpful on what roads can/cannot drive. Was not the location requested in fact it was 7th location away.
WENDY T. le
Harvey at Tomar is fantastic. Had a great experience from start to finish.
Luciano S. le
Excellent, friendly, helpful agent and service! I have a beef with the corporate regional reservations people as the equipment promised was not available at the reservation location and I had to drive 100 miles round trip to pick it up! No way to run a business. The regional rep for LI NY was very terse. This location, though - excellent!
ROBERT M. le
i can't think of anything i could not have asked for better service
KATHY M. le
Harvey is wonderful
STEVE H. le
Did not want to take the equipment at first because he said he didn't have space for the Auto Transport. so i think you should make sure there's space before any reservations are made.
KATHY M. le
Awesome job
LAURA H. le
very convenient - quick and pleasant - would definitely recommend
Scott M. le
I used the drop box so I did not interact with anyone.
SHARAFAT K. le
Make no sense from Long Island to Queens $139.75
ANGELITA M. le
Nothing at this time. Only problem truck cargo lift light was always on and door indicator kept dislaying open even when slammed shut. Might need to inspect.
LAQUASHA H. le
Need to have more larger trucks 20' or bigger .The van and trucks were clean and updated.The owner needs more staff when he is busy with a customer on the phone somebody else can handle the moving trucks or other business.So the wait time won't be too long. Overall the owner was very nice ..I will use this Uhaul company again and I will recommend too friends ..
GRACE D. le
It was a great experience, I would have liked to know ahead of time I was getting bucket seats as you then can only have driver and 1 passenger.
dillon T. le
Employee was very helpful, my only complaint is the space, it's pretty much a back in and back out kind of thing. I dont think this is Tomar's fault as much as it is the location itself. I live in this area, and there isn't much space. They said they dont get many of these 5x8 trailers anyhow. The small area is the only reason I don't recommend it and it is nothing against Tomar Automotive, just a fact of Main St. in Patchogue.
FRANK M. le
Easier access to larger trucks
Victor J. le
I reserved a truck out of the Islandia location; the day before I received a message to pick up the truck from the Patchogue location. I had to waste close to one hour because of this change. What's the use of reserving ahead of time at a specific place ? That affected my schedule a great deal !!
CHRISTINE A. le
Reserved truck 5 days before pickup, I was quoted $19.99 for a 10" truck. My credit card number was requested which I gave. The morning of pick-up I was told no reservation was made for me. The price I was charged changed from $19.99 to $29.99. This interaction did not feel right to me.
george H. le
This was my first time renting a truck,it won,t be my last.uhaul is the best ! So easy , the truck road like my Linlcon .THANK YOU !!!!
Lindsay B. le
None!
anna B. le
Good customer service
ben A. le
excellent service
HEIDI S. le
I HAVE NO SUGGESTIONS FOR IMPROVEMENT BUT I WOULD LIKE TO NOTE THAT THIS WAS THE EASIEST, MOST PLEASANT RENTAL EXPERIENCE I HAVE EVER HAD. HARVEY IS A TRUE PROFESSIONAL WITH AN EXCELLENT KNOWLEDGE OF THE AREA AN A MISSION TO SATISFY THE CUSTOMER. GREAT VAN, GREAT EXPERIENCE, GREAT UHAUL OFFICE. THANKS!!!
GLENN D. le
pave the driveway entrance as you enter as this was a huge puddle and i believe mud. The rental office was a auto repair office and needs to be thoroughly cleaned up and painted to be attractive as a rental office.
DENNIS R. le
Great service no complaints. Thank you Dennis
SCHULER G. le
Attempted to charge me extra, tried to pretend like I didn't refuel the vehicle. Good thing I brought the receipt from the gas station.
THERESA S. le
the clerk did not explain all the charges to me, plus I was not advised when reserving that a credit card was needed. Also the hand truck had no place in the back to be secured.