Customer Reviews for Toms Service Center
(Concessionnaire U-Haul dans le voisinage)

1 197 évaluations

305 Orange Ave   Irvington, NJ 07111

(973) 371-1577

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : 8h30 am à 11h30 am
Heures d'ouverture spéciales
  • 12/2/2021 - 12/3/2021: 8h00 am à 3h00 pm
  • 12/24/2021: 8h00 am à 3h00 pm
  • 12/25/2021 - 12/26/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(973) 371-1577

305 Orange Ave
Irvington, NJ 07111

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : 8h30 am à 11h30 am
Heures d'ouverture spéciales
  • 12/2/2021 - 12/3/2021: 8h00 am à 3h00 pm
  • 12/24/2021: 8h00 am à 3h00 pm
  • 12/25/2021 - 12/26/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Owner was very helpful and friendly, Tom makes this a very easy experience

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDERSONRODRIGUE G. 
Évaluation :
1

I've been renting Uhauls for quite awhile and I've never had any problems except for this place in Irvington. The first time I rented from them I had no idea that they closed at 12:00pm on a Saturday, so as I arrived they were just about to close so he tells me I'm to late. HOW AM I LATE when your still here? so I didn't get a truck and he had a nerve to charge 50,00 $ to my credit card, which was more then the rental if I had gotten it. I don't know what he told my credit card company but I didn't get my money back and I know someone else he got 50 $bucks from. Now I recently rented from him and he DOUBLE billed me a week later. When i need a truck and they send me to this place I will change my plans.

THEODORE J. 
Évaluation :
5

This is my go to Uhaul service I recommend family and friends too great staff nice funny and always extend extra hands.

PERRY S. 
Évaluation :
5

I have rented a cargo van from this location several times and each time was a very pleasant experience. I have also rented from other locations but none of the other locations can be compared to the wonderful experience I had renting from Tom.

CASSANDRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saniyah R. 
Évaluation :
2

They double charge you if you don't feel The gas tank up even when they have your deposit to take it from !!

ROCHELLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMINAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY H. 
Évaluation :
5

At this location everything was top-notch it the service to help everything was good there's nothing else you can do but just leave it like it is the next customers should be satisfied I was most certainly satisfied with the service and the attitude of the attendance

MICHAEL W. 
Évaluation :
5

Excellent

FRANCISCO D. 
Évaluation :
5

Everything was awesome

GEORGE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHIRAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARIF P. 
Évaluation :
5

All U-Haul locations should be modeled like Tom's Service Center. I can not thank Tom and Shvonne for helping me through the the entire process of making the reservation and picking up the truck. They were helpful and informative very step of the way. While Tom's name may be on the building, the real All-Star is Shvonne. She was a delight to work with. She treated us like we were a part of her family. She answered every question and also gave us tips and insights on what to do now and the next time we need to rent a truck. I would highly recommend Tom's Service Center to all my family and friends. Merci.

GERARD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis K. 
Évaluation :
5

Great People give Great Service. I only go to Tom's for my catering business. If your reading this you should stop and go there.

ALVIN C. 
Évaluation :
3

Have a visible drop box

Naa-Densua D. 
Évaluation :
5

Thank You Tommy And Shvonne !!!! Greatly Appreciated!

KAREEM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIAMOND P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney P. 
Évaluation :
5

Everything was great the staff is wonderful love them 😁

YULANDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASDANIEL H. 
Évaluation :
5

Very good experience. Cab a bit worn but truck operated flawlessly.

ANDREW L. 
Évaluation :
5

Tom and her lady have become my family friend.

ADEMOLA O. 
Évaluation :
5

Everything was great!

Tandra B. 
Évaluation :
5

Absolute great experience. The individuals could not have been more accommodating and friendly.. Highly recommend

THOMAS C. 
Évaluation :
5

Keep doing what you are doing. Your attitude and care for the customers are extraordinary. When I away and get in the truck, you go with me and explain in detail everything. WITH A SMILE AND PROFESSIONAL! You care! Thank you!

JACQUELIN R. 
Évaluation :
5

Betty boop 😂

LITTLE W. 
Évaluation :
5

staff very helpful and nice.

Francetta H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DEBORAH N. 
Évaluation :
5

They were absolutely fantastic. Superior customer service. I would highly recommend to anyone who needs help to go to them

Karl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathryn C. 
Évaluation :
5

All was good. Thanks.

SCOTT G. 
Évaluation :
5

The Truck sliding door does however need some maintenance… tough to lock and unlock

GERALDJ F. 
Évaluation :
1

Great 👍

TERRELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE G. 
Évaluation :
5

Doing an Awesome job 👏 keep up the good work 👍

TERRELL S. 
Évaluation :
5

They were very fast got you in and out, explained everything, and very kind.

INDIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE D. 
Évaluation :
2

Clean the u-hauls properly. I have multiple pictures from when we first got in of dead bugs, sticky floors, and dirt all over. The u-haul stunk badly.

TANYA S. 
Évaluation :
3

the cabin of the truck could have been cleaner and not smelled like sweat. it appeared to have been vacuumed but the console displayed unaesthetic amount of food and drink stains. However, service at the location was very fast and pleasant.

Ketevan G. 
Évaluation :
5

As a busy caterer, I often use this service for my business. Tom has the best customer service of ALL of the uhaul locations I've visited. He is consistent and thorough. It's always a pleasure working with them.

Alvin C. 
Évaluation :
1

I supposed to get it in one place, qnd that place send me to diferente place, I disappointed

MIGUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latifah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kossi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Rien

Bill B. 
Évaluation :
5

Excellent no problems the best service

MARVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZYKEERAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew S. 
Évaluation :
5

Reduce the mileage rate.

JOHN J. 
Évaluation :
5

Excellent service, cleanliness, both Tom and his assistant went out of their way to help. A very pleasant experience. I will use them again

NORMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

They were great Very helpful and could not have been nicer to work with Thanks

JOSEPH F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nyshod M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Tom is great,the best uhaul rental customer service experience I've ever had

ROTHSCHIL L. 
Évaluation :
4

Customer service great

MADELYN M. 
Évaluation :
5

Tom and the beautiful young lady with the dreads inside the shop were so helpful. They were very professional and knowledgeable about their business. I was so impressed with the customer service I made a point to recommend this Uhaul location to family and friends. The kindness and support that came from inside that shop made a huge impression and we thank you.

WILLIAM P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENIA P. 
Évaluation :
5

I will definitely recommend this location. They take their time to explain everything to you. Top notch customer service for sure.

MOHAMMED T. 
Évaluation :
5

Pleasant rental. Thankyou

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORINA G. 
Évaluation :
5

My experience with the service was excellent

PATRICIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
5

TOMS customer service was above and beyond anything I have ever received I would recommend his place of business to everyone I know

JEFFREY F. 
Évaluation :
5

I have used this location for the past 4 years and everytime its outstanding service! They go above and beyond to help meet your needs.

LANISHA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALA M. 
Évaluation :
5

Great job

elliot G. 
Évaluation :
5

You know they always say that they're always ways of improving but I got to the U-Haul station the paper was nice courteous I was in and out anywhere from 5:00 to 7:00 anywhere from 5 to 10 minutes. I exit the building came back a few hours later same deal they told me what I owed they told me what was going to come back on my card and again I was out at 5:00 at 5 or 10 minutes they're all ways to improve and to my knowledge they are improving thank you and yes I will let somebody else know to go to this U-Haul no go to the U-Haul company in general thank you.

TERRY B. 
Évaluation :
5

Excellent service. I plan to use this location again.

Benjamin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystle S. 
Évaluation :
5

Shvonne and Tom are two of the most wonderful people you will ever meet in business; compassionate, caring, true professionals, and great personalities who explained everything so clearly and made renting a human experience....as opposed to the horrific/outdated robotic automated system and 45 minute wait time to speak to a HUMAN-which took forever. NO ONE wants to be told to sign in and go to their app to do anything when a problem is at hand-when people are cold in the darkness of winter and/or in our case, when the order i placed was NEVER sent over to Tom's place. Our truck was NOT ready for after hours p/u nd we had two movers waiting for us, as we waited 9 minutes total to speak w/someone-and were losing 200 $by hiring two helpers w/our move. And then, U-H only offered us 50 $as a credit. So, we were out 150 $and had to come back at 8am the next morning to ensure getting a truck. Shvonne and Tom couldn't have been nicer. I will always deal with them directly from here on out b/c the U-Haul national reservation system is a failure. DG

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

Always helpful and great customer service

PHON S. 
Évaluation :
5

Remain respectful and cordial. :)

Latitia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mena A. 
Évaluation :
5

This is the third time I have rented a U Haul van from Tom and Shvonne at this location. I am always treated like family and know that the rental will be there at the time I have requested. Tom and Shvonne run a top notch U Haul Location and should be commended for the 5 Star service that the customer receives from them. Highly recommend this location!! Sincerely, Pat Schipke from NC 336-416-0829

Patricia S. 
Évaluation :
5

On every move I went to this location for rental. He is one of the BEST and most sincere people I have ever met.

Larisa R. 
Évaluation :
5

Tom is great!

Regina S. 
Évaluation :
5

I always go to Tom because hes very professional even if I need or to have emergency he always have something for me and everything is always ready So yes I always call Tom when I need to rent u-haul truck

sendy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kawana J. 
Évaluation :
5

Owner had wonderful customer service ! I would recommend this location . When I move into my apartment I will be using this location again!

BriAnna L. 
Évaluation :
5

Tom was great!!! On point with everything.

Shanaia B. 
Évaluation :
5

Great service

MADELYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph P. 
Évaluation :
5

Wonderful business with wonderful people running it, they were amazing .

Shantice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Tom is always pleasant and friendly. This location is very convenient for me it's across the street from my residence. I absolutely love the customer service.

TANDRA B. 
Évaluation :
5

Amazing service!!! Staff is awesome and so friendly!!! Will definitely use them again!

alicia Q. 
Évaluation :
5

Great and friendly service and equipment

Darrell M. 
Évaluation :
5

Perfect location

Reynold P. 
Évaluation :
5

None, you got good service

jean M. 
Évaluation :
5

It was a smooth simple process. Everything was explained. I would use again & recommend to others

NICOLE N. 
Non les évaluations ont été soumises pour cet établissement.

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