Le client n'a pas laissé de commentaire.Peggy P.
Customer Reviews for Tool Time Rentals
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
De Kalb, IL 60115
(On Rte 23)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 4h30 pm
- Dim : 9h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Some employees weren't wearing masks, while were still in a pandemic!!!! Not very safe!! And no matter what I choose to not interact with employees, U-Haul still makes me go in and ask for keys which puts me behind like 30 minutesJesse L.
It was my first time using a U-Haul. I had to use a 2 wheel dolly to get a Mitsubishi Lancer across the USA without my wife driving separately. I used an 88 Chevy to tow it. The equipment was cheaper than buying one, was easy to load after I watched U-Haul's videos, and they were friendly and helped where they could. Obviously they can't load/unload the car for you. But helping attach/detach the dolly to the truck was really nice!Scott B.
Le client n'a pas laissé de commentaire.DAVID W.
Padlock on rear door was tough to open/close.TIMOTHY M.
Le client n'a pas laissé de commentaire.ROXANNE D.
With or without a vehicle on the trailer the trailer would clunk and bang my truck. I believe there is an issue with the brake plunger mechanism on the trailer. Iv towed many times with u-haul trailer from different locations never experienced something this extreme. I notified an employee when I dropped off the trailer.Anthony K.
Le client n'a pas laissé de commentaire.FELISHA H.
Le client n'a pas laissé de commentaire.Michael L.
Would have appreciated an update at time of drop off regarding additional miles which were automatically charged to the account.Elizabeth Sharon F.
Always a good experience.NELSON M.
Le client n'a pas laissé de commentaire.Arnold L.
Le client n'a pas laissé de commentaire.KIMBERLY W.
Le client n'a pas laissé de commentaire.Zach S.
Demonstration by the employeesELLEN CHRISTINE S.
Le client n'a pas laissé de commentaire.RONALD M.
Not sureGEORGIA J.
Excelent serviceROGELIO D.
Le client n'a pas laissé de commentaire.Jim W.
Le client n'a pas laissé de commentaire.RODNEY L.
Staff was very courteous and helpful. They took care of some minor problems quickly. I will think of them first when I need a rental.EDWARD C.
Le client n'a pas laissé de commentaire.NEELAM B.
Le client n'a pas laissé de commentaire.Greg K.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.Kenneth M.
Keep doing well what you do to take care of the customer at both ends of the move.STEVEN J.
Le client n'a pas laissé de commentaire.SURRAY W.
Extremely friendly service. Would highly recommend. Thank you for helping us during such an emotional move for our family.jennifer C.
Replace tires when needed. My rentals rear tires could have been in better condition . They would spin on a little bit of snow with no traction. Made move very difficult . And make sure trucks and vans have a full tank of gas . When u have to put gas in right away that's very Inconvenient.MICHAEL C.
Le client n'a pas laissé de commentaire.Greg T.
Le client n'a pas laissé de commentaire.david C.
Le client n'a pas laissé de commentaire.ROLANDO P.
Le client n'a pas laissé de commentaire.BRYAN R.
Rented from this location many times. Always great service. Will be renting again soon. Keep up the good work!HENRY S.
The first time we were going to use a dolly, there was not one for optional use. But all went well :)MICHELLE O.
Le client n'a pas laissé de commentaire.William L.
Excellent Service!AMANDA F.
Gas tank was not totally on full on pickup but not enough to complain about. Otherwise the truck was fine.Frank K.
Le client n'a pas laissé de commentaire.MIKE B.
Le client n'a pas laissé de commentaire.SHEILA R.
Le client n'a pas laissé de commentaire.janice D.
Le client n'a pas laissé de commentaire.Michael W.
The staff at Tool Time were very helpful and courteous.JERRY M.
Le client n'a pas laissé de commentaire.ROGER N.
Nothing, all good!DAVID R.
Le client n'a pas laissé de commentaire.BARBARA R.
Inside windows needed a cleaning. Driving into a setting sun caused an annoying glareJames J.
Le client n'a pas laissé de commentaire.Mark L.
Thanks for good service!John D.
Le client n'a pas laissé de commentaire.JOEL P.
Le client n'a pas laissé de commentaire.Robert S.
Nothing to improve. Keep up the great work. John SingletonJohn S.
Very friendly, helpful.david C.
Good people - very helpful and kind; poor location.Albert H.
Good person; bad location.Albert H.
Keep doing a great job.John S.
Le client n'a pas laissé de commentaire.Matthew S.
Keep up the excellent serviceSAMIUDDIN M.
The truck felt safe and reliable and drove well and the box was clean. However the cab could have use a good cleaning, especially the cup holders which appeared to have had coffee and soft drinks spilled and never cleaned. The exhaust system had leaked or maybe a muffler was failing so it was really noisy in the truck can. Not a problem for short around town trip but pretty loud for a longer trip on the interstate. Tool time was a good rental agent, friendly and easy to work with.mikes R.
Requested vehicle with cruise control. Did not receive same.Ronnie H.
Truck was a little beat up but only on the outside box. Nice to work withHEIDI G.
Very easy pickup and drop off. Staff very friendly!Mark L.
I made an online reservation for a 26 foot truck which I never got! I was forced to take a 20 foot truck at the last minute. No one from the company reached out to let me know that the truck I reserved was unavailable. Can't believe a company would even let me set a reservation for something they DID NOT HAVE!!!! If that wasn't bad enough, I picked the one way option online but was told I would have to bring the truck back to the original pickup location when I was done. So yup, that's right! I had to drive the truck 70 miles back to the original Pickup location. OF COURSE they charge per mile! So I ended up paying more than I would have paid because doing anything through their website apparently mean absolutely Nothing. This was the WORST EXPERIENCE I've ever had. I Will NEVER use UHAUL again, and will go out of my way to make sure my family and friends don't either. Don't waste you time and money. There are better options out there.TAYLOR B.
Le client n'a pas laissé de commentaire.Eric V.
Le client n'a pas laissé de commentaire.THOMAS BERNARD J.
I ordered a 12 pads only got eightFrankie A.
Le client n'a pas laissé de commentaire.SHARON S.
Everything was great, but the "fences" ( they're actually straps between posts) are really not far enough away, only about 4' at best, & employees don't wear masks. It's mandated in businesses in Illinois. This alone would make me not go back there & I have rented from them about 6 times in the last 18 months.laura B.
Le client n'a pas laissé de commentaire.KEVIN O.
The convenient after hours drop box was nice.GREGORY G.
Drop off was greatEdward G.
Le client n'a pas laissé de commentaire.paul T.
Le client n'a pas laissé de commentaire.Reginald B.
Employees weren't helpful when I was having trouble with my truck pickup. Even after I pointed out the truck I was renting. He said that uhaul is like that. I go inside to get my keys and he had the nerve to say it would have been faster for me to just come inside for pickup. Yet he couldn't mention that when I was talking to him outside. The back of the truck itself was completely covered in white dog hair, of course I took pictures as proof. Inside of the cab had some crumbs and chip pieces on the floor. Using the uhaul app to do mobile pickup was a joke. My reservation said 8am and I get to the location for it to change to 9am forcing me to wait an extra hour when I had people waiting for me to arrive with the truck so they could help me move. All in all 1 out of 10.Marco P.
Le client n'a pas laissé de commentaire.O. JOHN S.
Le client n'a pas laissé de commentaire.JULIE W.
Excellent service! Thanks!tim S.
Great team of that people worked there, very helpful, very accommodating.jim B.
Nothing I can ser.Daniel N.
Le client n'a pas laissé de commentaire.Brad W.
Friendly, knowledgeable staff.JOHN THOMAS B.
Le client n'a pas laissé de commentaire.CAROL D.
Le client n'a pas laissé de commentaire.Jean M.
Le client n'a pas laissé de commentaire.Morgan W.
I had to wait 30 minutes to get â€œapprovedâ€ when trying to get my uhaul. This was way too long of a wait time, and it wasn't adjusted to when my truck needed to be sent back. Disappointed by that, but everything else was nice.Jacob R.
Le client n'a pas laissé de commentaire.Mark G.
Smooth experienceMerle D.
Not a thing! Customer service was great and the rates were reasonable.BRIAN S.
Le client n'a pas laissé de commentaire.Elaine D.
Le client n'a pas laissé de commentaire.HELEN H.
Le client n'a pas laissé de commentaire.JERRY H.
Le client n'a pas laissé de commentaire.James T.
Excellent service. Courteous, and efficient. Was in and out to rent the truck within a few minutes.RONALD M.
Was everything perfect for us Thank youJason L.
Could have been cleaner. Windshield was very dirty, covered with many insect hits. Washer/wiper can only do so much to get those off. Contract, kleenex and metal water bottle from April 24th rental still in passender-door storage.JOHN M.
Le client n'a pas laissé de commentaire.Jeremy S.
The truck door was wide open and the dollies I rented were not in it.Pen N.
I only rated this location as average because I had trouble locating it. If you had included some landmarks, it would have been much easier to find! I was kind of disappointed with the cleanliness of the truck itself. The windshield was covered in bug guts and the steering wheel had flecks of white ? all over it. The dash was very dusty. The seats were dirty. It definitely needed a good vacuuming out. The customer service inside the building was excellent though!CYNTHIA M.
Le client n'a pas laissé de commentaire.Timothy L.