Le client n'a pas laissé de commentaire.
Jesse G.
Customer Reviews for Tool Wizard and More LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The staff here was very helpful getting the trailer off the truck. They were friendly, offered great advice, and were welcoming after a long drive.
Jesse G.Things were simple and easy
Jessica W.The truck I received wasn't the truck requested the truck had visible damage all along the sides and front of truck the bay wasn't clean and there was a 1/4 tank of gas which wasn't enough for me to make my trip to nh. The application would t work for the drop off and it resulted in being charged an extra 40$ for another day rental that the store in Lebanon nh fixed for me.
Nikolaos N.This was not the location I originally booked. We had to drive a half hour there and another half hour back with the truck. We had no choice as we needed a truck and the location where we made the reservation had no truck for us. When we returned the truck we were charged for going over the mileage and for having it hours longer than booked. I would think when UHaul inconveniences the customer they would make concessions on the other end. The mileage, while minimal, is especially egregious since the only reason we went over is we had to drive it back to our original city from the new rental location.
AMY D.We dropped truck off after hours.
Mary Beth D.Great job. Will go back for repeat business
Gregory B.Have supplies and additional items in the uhaul and ready to go prior to the arrival of the renter!
Tyler O.The location had a dark interior and it was not clear how to go about the drop off. The staff was very helpful and friendly. Once I Amer them the drop off went great.
Kenneth N.I dropped off my truck after hours. The exterior of the building is dingy, there was at least one (non-Uhaul) vehicle parked in the lot with flat tires. I was charged a cleaning fee (which might be OK since it was a rainy day, so there was some mud in the truck, though nothing extreme, so I think charging this was pushing it). I was also charged an after hours drop off service fee of $20. Frankly, this is completely unacceptable and was never disclosed to me. I would strongly recommend against using this location and certainly would not drop off after hours here.
William F.Easy to find location and friendly service!
Raughn B.Self checkout for this rental did not work at all. Had to do in person and go through all the stuff I had already put in the computer.
David L.Let customers know that the trailers are not water tight if they go through rainy weather, we had a lot of wet and damaged stuff when we got to our destination.
Dominic B.I noticed that I got two separate charges one for 186 dollars and one for 71 dollars when I brought the truck back at half tank and was under 30 I don't know why I got charged 71
Tyler O.Worst experience as a customer ever . Too much wrong to write! Horrible communication. No roadside assistance. Two flat tires. And mix up with my contract number and someone else. Horrible!
Jessica L.Didn't go inside, but the associate came out and helped me. He was very friendly. It's a very small location, so hard to compare, but I suppose it was conveniently located given the rural location I was in.
Jason M.They made the process as easy as possible
Michael S.Website attempts to trick people into buying things they don't want/need Sleazy
Luc L.Put someone in there that really cares about their customer he was very unhelpful and not courteous and when I asked to use a different card he just said yes and use the card that I didn't want to use
Andrew B.with people like tool wizard as your reresentative you have no need to worry. the service was outstanding and very courtious
TERRY B.Bill, the man we worked with was gracious and polite and very helpful.
David B.Place was closed with a sign hanging on the door. Had to leave the trailer without interacting with any staff.
GEOFFREY J.The customer service I received from the gentleman at the return site was excellent. This man was wonderful. I wish all human beings were as nice as he was to me. Please give him a shout out.
Linda W. L.Aucun
Cynthia O.They tried to make me Deliver the trailer to a different location 2 hours away. It took me two hours of phone calls to get them to accept it.
Michelle L.Very helpful and friendly!
Carman W.These guys are great, definitely likely to rent Uhaul trucks again.
Jesse K.Older place but nice local people that were very helpful and friendly.
Frederick G.Very friendly and helpful with the trailer!
Stephen E.Great!
Jesse K.Not sure if it was my fault or not, but the “drop off†time was never listed in my email. I was contacted at 10 AM Monday to return it, but I assumed I could return it at anytime. I was then charged a $60 fee without any explanation. Again, I might have missed something, but I'm not sure why no one explained this to me before charging my credit card.
Susannah F.The team was very helpful, no waiting and I was quickly on the road with my rental.
Steven A.Give orientation on how to use truck, I couldn't figure out how to switch the tow/haul shift. Have a full tank of gas in the truck.to start so all one has to do is top it off.
SUSAN R.With a friendly local dealer in the community it is always a pleasure to do business with them. They are always willing to take the extra step to go the mile.... Great job...
WARREN H.Nothing to improve Bill Heald was awesome and I will definitely go there again in fact I did rent two different trailers within a week of each other when I rented a smaller one the second time
William L.Amazing customer service! Wouldn't go anywhere else. It's very cold in VT. The Tool Wizard made sure the truck was all warmed up for me when I arrived for pick up!
Julie D.Nice guys
Daryl R.The guys that worked here are super helpful and took great care of me. Excellent service!
Travis M.There was an advertising sign still in the truck when I went to pick it up, and the furniture pads I had paid for were not provided.
Zachary T.I have rented from this location multiple times. The guys that run it are AWESOME! They are so warm and friendly and make the rental stress free. I have told everyone I know to use this location.
Zach W.Nothing is needed.
Christopher H.Customer service dropped the ball and charged me $800 after I got diagnosed with Covid 19 . They told me to keep the truck until I was done with quarantine and when I dropped it back off to the same location )after having someone fly out here and drive it back) they told me the truck was no longer in the system. Next day they charged me $800. I was very responsible about keeping them up to date and they still messed up. I am livid and will be calling the BBB.
vince C.Hello, The information offered was adequate. The entryway to the building is inadequate, and unkempt. "Kevin" did a fine job with the details provided. Thank you. Ned
EDWARD N.I was told I would only be charged for the time I used the truck and dolly and I was charged an extra day. They don't seem like morning people at all. Customer service is lacking.
Keith D.Excellent customer service
Lori P.They were very friendly and helpful. Thanks
Melissa K.