This was not the location I originally booked. We had to drive a half hour there and another half hour back with the truck. We had no choice as we needed a truck and the location where we made the reservation had no truck for us. When we returned the truck we were charged for going over the mileage and for having it hours longer than booked. I would think when UHaul inconveniences the customer they would make concessions on the other end. The mileage, while minimal, is especially egregious since the only reason we went over is we had to drive it back to our original city from the new rental location.AMY D.
Customer Reviews for Tool Wizard and More LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Milton, VT 05468
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : 9h am à 12h pm
Heures d'ouverture spéciales
- 5/28/2022 - 5/30/2022: Fermé
- 6/4/2022 - 6/5/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Chris H.
Le client n'a pas laissé de commentaire.Kenneth T.
We dropped truck off after hours.Mary Beth D.
Le client n'a pas laissé de commentaire.Mike L.
Great job. Will go back for repeat businessGregory B.
Have supplies and additional items in the uhaul and ready to go prior to the arrival of the renter!Tyler O.
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.Larry O.
The location had a dark interior and it was not clear how to go about the drop off. The staff was very helpful and friendly. Once I Amer them the drop off went great.Kenneth N.
Le client n'a pas laissé de commentaire.Stanley A.
I dropped off my truck after hours. The exterior of the building is dingy, there was at least one (non-Uhaul) vehicle parked in the lot with flat tires. I was charged a cleaning fee (which might be OK since it was a rainy day, so there was some mud in the truck, though nothing extreme, so I think charging this was pushing it). I was also charged an after hours drop off service fee of $20. Frankly, this is completely unacceptable and was never disclosed to me. I would strongly recommend against using this location and certainly would not drop off after hours here.William F.
Le client n'a pas laissé de commentaire.Ed W.
Le client n'a pas laissé de commentaire.Caitlyn C.
Easy to find location and friendly service!Raughn B.
Le client n'a pas laissé de commentaire.Maryse L.
Self checkout for this rental did not work at all. Had to do in person and go through all the stuff I had already put in the computer.David L.
Le client n'a pas laissé de commentaire.Lisa D.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Ernest T.
Le client n'a pas laissé de commentaire.Gary F.
Le client n'a pas laissé de commentaire.ELAINE C.
Let customers know that the trailers are not water tight if they go through rainy weather, we had a lot of wet and damaged stuff when we got to our destination.Dominic B.
Le client n'a pas laissé de commentaire.Stuart P.
Le client n'a pas laissé de commentaire.RICKY D.
Le client n'a pas laissé de commentaire.Michael S.
I noticed that I got two separate charges one for 186 dollars and one for 71 dollars when I brought the truck back at half tank and was under 30 I don't know why I got charged 71Tyler O.
Worst experience as a customer ever . Too much wrong to write! Horrible communication. No roadside assistance. Two flat tires. And mix up with my contract number and someone else. Horrible!Jessica L.
Le client n'a pas laissé de commentaire.Nate T.
Didn't go inside, but the associate came out and helped me. He was very friendly. It's a very small location, so hard to compare, but I suppose it was conveniently located given the rural location I was in.Jason M.
They made the process as easy as possibleMichael S.
Le client n'a pas laissé de commentaire.Penny C.
Website attempts to trick people into buying things they don't want/need SleazyLuc L.
Le client n'a pas laissé de commentaire.Katherine B.
Put someone in there that really cares about their customer he was very unhelpful and not courteous and when I asked to use a different card he just said yes and use the card that I didn't want to useAndrew B.
with people like tool wizard as your reresentative you have no need to worry. the service was outstanding and very courtiousTERRY B.
Le client n'a pas laissé de commentaire.Karen J.
Le client n'a pas laissé de commentaire.ANTHONYTYRONE D.
Le client n'a pas laissé de commentaire.THOMAS Y.
Le client n'a pas laissé de commentaire.Tina A.
Le client n'a pas laissé de commentaire.Karen L.
Bill, the man we worked with was gracious and polite and very helpful.David B.
Le client n'a pas laissé de commentaire.Trevor L.
Le client n'a pas laissé de commentaire.Sharon H.
Le client n'a pas laissé de commentaire.Raymond M.
Le client n'a pas laissé de commentaire.Gary M.
Le client n'a pas laissé de commentaire.DEREK K.
Place was closed with a sign hanging on the door. Had to leave the trailer without interacting with any staff.GEOFFREY J.
The customer service I received from the gentleman at the return site was excellent. This man was wonderful. I wish all human beings were as nice as he was to me. Please give him a shout out.Linda W. L.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Luc L.
Le client n'a pas laissé de commentaire.Daniel T.
Le client n'a pas laissé de commentaire.Roderick E.
They tried to make me Deliver the trailer to a different location 2 hours away. It took me two hours of phone calls to get them to accept it.Michelle L.
Very helpful and friendly!Carman W.
These guys are great, definitely likely to rent Uhaul trucks again.Jesse K.
Le client n'a pas laissé de commentaire.Michael I.
Le client n'a pas laissé de commentaire.LAURA P.
Le client n'a pas laissé de commentaire.Mary W.
Older place but nice local people that were very helpful and friendly.Frederick G.
Le client n'a pas laissé de commentaire.Kenneth M.
Le client n'a pas laissé de commentaire.Samuel H.
Very friendly and helpful with the trailer!Stephen E.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Stephen T.
Not sure if it was my fault or not, but the â€œdrop offâ€ time was never listed in my email. I was contacted at 10 AM Monday to return it, but I assumed I could return it at anytime. I was then charged a $60 fee without any explanation. Again, I might have missed something, but I'm not sure why no one explained this to me before charging my credit card.Susannah F.
The team was very helpful, no waiting and I was quickly on the road with my rental.Steven A.
Le client n'a pas laissé de commentaire.Jason N.
Le client n'a pas laissé de commentaire.Connor A.
Give orientation on how to use truck, I couldn't figure out how to switch the tow/haul shift. Have a full tank of gas in the truck.to start so all one has to do is top it off.SUSAN R.
With a friendly local dealer in the community it is always a pleasure to do business with them. They are always willing to take the extra step to go the mile.... Great job...WARREN H.
Le client n'a pas laissé de commentaire.MARGARET B.
Le client n'a pas laissé de commentaire.Gauthier T.
Nothing to improve Bill Heald was awesome and I will definitely go there again in fact I did rent two different trailers within a week of each other when I rented a smaller one the second timeWilliam L.
Amazing customer service! Wouldn't go anywhere else. It's very cold in VT. The Tool Wizard made sure the truck was all warmed up for me when I arrived for pick up!Julie D.
Le client n'a pas laissé de commentaire.KC M.
Nice guysDaryl R.
The guys that worked here are super helpful and took great care of me. Excellent service!Travis M.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Gertrude L.
There was an advertising sign still in the truck when I went to pick it up, and the furniture pads I had paid for were not provided.Zachary T.
I have rented from this location multiple times. The guys that run it are AWESOME! They are so warm and friendly and make the rental stress free. I have told everyone I know to use this location.Zach W.
Nothing is needed.Christopher H.
Customer service dropped the ball and charged me $800 after I got diagnosed with Covid 19 . They told me to keep the truck until I was done with quarantine and when I dropped it back off to the same location )after having someone fly out here and drive it back) they told me the truck was no longer in the system. Next day they charged me $800. I was very responsible about keeping them up to date and they still messed up. I am livid and will be calling the BBB.vince C.
Le client n'a pas laissé de commentaire.Erwin S.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.William P.
Hello, The information offered was adequate. The entryway to the building is inadequate, and unkempt. "Kevin" did a fine job with the details provided. Thank you. NedEDWARD N.
Le client n'a pas laissé de commentaire.Eric J.
I was told I would only be charged for the time I used the truck and dolly and I was charged an extra day. They don't seem like morning people at all. Customer service is lacking.Keith D.
Excellent customer serviceLori P.
Le client n'a pas laissé de commentaire.Eric B.
They were very friendly and helpful. ThanksMelissa K.
Wasn't aware there is an after-hours charge for the equipment (but not the truck) if you drop off your uhaul when they aren't open. Finding a location was difficult (uhaul's fault) there are only two locations in that area for drop-offs (even though the website has more options)Corey D.
Le client n'a pas laissé de commentaire.Bryan D.
I dropped the trailer off at this location, did the online stuff, which was not very clear nor did it have a good direction on what I was supposed to actually do, and I got a final bill with the service fee! I called this location during business hours and no one called me back or nothing to confirm they were all set or didn't call to make sure I didn't need to finish the process or nothing. The guy was very rude and made me feel like a very unwanted customer. A call after getting my voicemail would have been nice. The website was not very helpful when doing the return so messages apparently were not very clear. I followed the 3 steps I was given and nothing else was provided to me. I asked the guy at the drop off location what he did to complete my check in and he said "you had to use your phone." Made me feel like I was an idiot because I followed the steps given. Terrible service during the whole process and I don't think I will ever do business with uhaul again. I would buy a trailer of my own instead of waste time and money.Christopher T.
No complaints here. Fantastic service. Will definitely use them againDonna B.
Le client n'a pas laissé de commentaire.Herman M.
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