Évaluations des clients Tool Wizard and More LLC
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Tool Wizard and More LLC
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Dale S. le
Several rentals with them and all went well both times.
Michael P. le
I was told the tank was full, but it was half way between full and 3/4 full. I went 36 miles and put 1.9 gallons of gas in the tank which brought the gas gauge to just under the full mark. When I got the receipt I was charges for 8 gallon of gas and told the gauge was at 3/4 full. At 36 miles being charged for 8 more gallons of gas that puts the trucks mileage at 3.75 mile to the gallon, There is a miss match of information
Derek P. le
Nothing
bobbyjoe P. le
Kevin that works there is super nice and was very accommodating! Milton, VT.
Richard W. le
Outstanding experience. Counter person (Phil) went out of his way to help me and when I came back to get another truck, when one was not available at his location, he found one at Cobb auto for me. Thanks so much
STEVE B. le
Always enjoy working with these folks
Lori P. le
Excellent customer servicr
Mort S. le
great people
LOU F. le
Not a thing
CARRIE A. le
My credit card has been charged twice with two different uhaul tool wizard bank for the one day rental on 9/12. Tool wizard is trying to help get the second charge off but uhaul needs to do it. Tool wizard guys are great
Matt B. le
The original pick up location (confirmed by Uhaul) did NOT have a truck ready for us. We had to drive 20 minutes in a different direction to pick it up. Also, get 26 foot trucks in Vermont.....
David S. le
Way more helpful and accommodating then the place i rented from.... Not a big store, but they were willing to help the second i stepped in the door.
Sarah S. le
I was charged $70 in store for the truck. He told me to drop the keys in the box. I open the box and theres instructions for check in. I take all the pictures and update the mileage and instead of charging me the difference for the increase in miles from what was estimated, it tried to charge me the full amount of $103. I did not pay the amount. The next business day 34 more dollars were deducted so that my whole 103 was paid. Now I see a uhaul transaction for $103 a week later. So I got charged $200 for "starting at $19.99!". Definitely going with Home Depit next time. No more app returns.
Lawrence T. le
7/26 called& confirm truck for !!!AM.Arrived 7/27 10:30AM informed truck marked for me not available. Second truck just rented 5 min prior to my arrival. HAD TO WAIT UNTIL 1PM for return of local rental. Also my rental contract showed wrong pickup time not 12:08 but 1:08 I came from NH over 3hrs away for 11AM rental !!!!
Wendy L. le
Staff was very accomadating
Leah M. le
I couldn't ask for better service they were the best I have ever delt with, I was very pleased and would recommend to all my freinds many thanks for great service.
Peter G. le
Just a bit of wet or dry lubricant periodically on the threads of the trailer hitch lock down stem.
robert J. le
Very friendly. I would rent from them again.
Christopher M. le
I tried to rent on closer to me i was told i would recive a credit for the millage due to me having to drive a total of 44 miles out of my way to get it and drop it off... back was not swept and there was garbage in the cab area... the day i was moving stuff around i had to pass another uhaul store and there was 2 trucks out there all day 22 miles closer!!! Just a little irritated, you guys need to work with all your stores and customers to make shure everyone is happy!!
margaret C. le
Everything was in tip top shape!! The guys renting the unit were so personable!! We would rent U-Haul again!!
Jo M. le
I had originally reserved a 26ft truck 2 weeks prior to the date that I needed it for. Called day before pick up date and was told I would have to pick up truck in Barre. When you reserve a truck at one location you should be able to pick it up at that location. This has happened twice to me. I rented a Penske Truck instead with no hassle.
Kevin L. le
Friendly fast and easy
Gina J. le
The staff was great.
William O. le
the wiper blades on the truck were so bad that when it rained you couldn't see out windshield. but when let the people at tool wizard know they said they would get them replaced.
elizabeth D. le
I hate uhaul. They made this experience the worse one yet!! They moved my location 50 miles away from I needed to go AND expected me to pay for the unnecessary needed mileage. I'll never use uhaul again!!!!!
Kerry R. le
He was unable to answer my questions about how long it would take to have my cash deposit returned...
CRYSTAL G. le
The man we dealt with at this location was very helpful and understanding to our needs.
William F. le
Great experience at Milton, very helpful, efficient and friendly, would recommend to all!
WARREN H. le
As always Kevin and Bill go beyond the expected...they are concerned to make sure everyone is comfortable with all aspects of the U Haul experience....Great customer service...! ??
Geraldine M. le
This place was so awesome n amazing I would recommend anyone that needs a rental go there. The owner is remarkable n so genuine n friendly. He actually has a real cool little set up to do graphics for fundraising like T-shirt’s , mugs, pictures canvases n helps community out.da ???????? don’t go to the one at chase auto. The lady is a b***h. No personality. She left 5 minutes after I told her I was almost there. Not worthy n doesn’t know how to due buisness. I will take Milton n the crew any day thx.??????????????
Kyle T. le
very convenient
Eric S. le
They accommodated my change of time nicely even for it being the last weekend of the month. There was a a misunderstanding on when truck due back. Some of that my fault. I was told in email, but I did not check it. Truck was good and full of gas. Clean and fairly new. Truck handles better loaded than empty. Over all a very good experience.
Lisha P. le
Price, not being overcharged, being quoted one price and our card had an unauthorized charge on my card! We are not happy!
JOSHUA S. le
Very nice and helpful service!
Gary P. le
This vehicle compared to the vehicle i rented in February were like night and day. The previous one was when I picked up, was fully fueled, clean and ready to go, The vehicle operated well, shifted good and the suspension was tight. Today's rental had 9/16th of a tank of fuel, and was filthy (Both cab and Box). This vehicle was well worn with a lot of play in the steering and you had to fight it to keep it straight on the road. The engine lacked power and it kept shifting down and reving. Before I turned the vehicle back in , I swept and washed the interior of the cab and the box area so the next person wouldn't face the filthy condition. When I turned it in I also told the gent about the operational issues which was promptly ignored, because I don't believe they had the ability to address the issues or even clean the truck at that location. I was sadly disappointed.
William E. le
The guys at Tool Wizard are always very helpful and willing to go out of their way to help their customers.
Ali A. le
I was overcharged for a 2 day rental when i was suppose to be charged for only i day!? no one seemed to know how to fix it? and I was told to go back to the U-Hall Burlington where the original reservation was made and they proceeded to overcharge my account knowing that the transaction needed immediate correction!? what a nightmare?
Jane B. le
The owner is very friendly and helpful with everything, very excellent service! Jane B.
Angela W. le
Nothing at this time. My ecperience was all positive.
Craig F. le
The gentlemen at Tool Wizzard were extremely polite and a pleasure to work with.
Dale C. le
respectful, very helpful
TIM D. le
Staff was extremely helpful and went out of their way to get us a truck when we didn't have a reservation. Highly recommend this location!
Mike S. le
Excellent service. Thanks, guys!
Stephen T. le
N/A
CHRIS H. le
Great customer service. I will definitely be using this location from now on.
Carman W. le
Excellent customer service!
Ronald S. le
Nothing