The location itself was good to work with. U-Haul and the online pickup process was a terrible experience. Since U-Haul moved my pickup location from one location to a different one because of a failure by U-Haul to get the right truck to the location I had to travel 30 minutes in the wrong direction to a location that only did online pickup. That particular location was in a bad cell service area which made the process a challenge, I also had to reach out to U-Haul after 15+ minutes to remind them to call my additional contacts for verification. A process the rep told me would take 10 minutes ended up being almost an hour when it was said and done. This is no fault of the location itself but failure on U-Haul as a whole.Gregory E.
Customer Reviews for Toolman Tims Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tell City, IN 47586
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 3h30 pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Keith M.
Le client n'a pas laissé de commentaire.Len K.
Le client n'a pas laissé de commentaire.EVELYN H.
Clean equipment inside of truck smelled badCHRISTOPHER A.
The only comment I have is during the move I believe the trailer cause an over power draw (short in lights) m alternator on my truck which I am going to have checked out today or tomorrow at the dealership. I informed the return location of this and recommended a thorough check out of the wiring system on the trailer. Other wise the trailer performed outstanding and hauled beautifully and straight, My moving experience was awesome with U-Haul. Thank youMICHAEL J.
Le client n'a pas laissé de commentaire.elsie B.
Nothing is required to improve this location.MATTHEW G.
Le client n'a pas laissé de commentaire.CHRISTINE A. | Expérience générale
Super PeopleRALPH R.
The lady that helped us was wonderfulJEREMEY S.
Le client n'a pas laissé de commentaire.Kirk D.
Le client n'a pas laissé de commentaire.JULIAN G.
Le client n'a pas laissé de commentaire.STEPHANIE B.
Again I returned 4 minutes past time I was supposed to - was told leave a key I'll send you an email and have 40 $extra day fee When I waited 30 minutes during pick up to get a keyJEFFERY L.
Le client n'a pas laissé de commentaire.TIMOTHY S.
Le client n'a pas laissé de commentaire.Ashley B.
Le client n'a pas laissé de commentaire.THOMAS A.
person was very helpful and fastJIM H.
Better training for returns for some employees.THOMAS A.
Le client n'a pas laissé de commentaire.ALYSSA H.
Le client n'a pas laissé de commentaire.CARA E.
Le client n'a pas laissé de commentaire.BRUCE C.
Le client n'a pas laissé de commentaire.RONALD R.
Said I was 1/8th of a tank lower then I was and charged me 59,39 for 5 gallons of gasCARY D.
Le client n'a pas laissé de commentaire.MICHAEL M.
Tim was kind, informative and equipment excellent. 15 foot truck is easy to drive. I had concerns till I drove it. Being I'm only 5foot. LOLLisa B.
We had to mop out the back.Russell A.
Le client n'a pas laissé de commentaire.Keylnn M.
Have them clean up office make it UHaul standards. I don't understand the new Nasty U-Haul has allowed to become their image. Not a good one. Just pointing out the obvious Appearance is everything!Danny C.
Le client n'a pas laissé de commentaire.Danny C.
Le client n'a pas laissé de commentaire.Ryan D.
Le client n'a pas laissé de commentaire.RALPH R.
Le client n'a pas laissé de commentaire.Philip P.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.John G.
No other option in townErin H.
Very easy to use and place is very Accommodating.Tamara W.
Whitney better learn how to talk to a man, if you want to act like a man.you will get treated like a manJackie L.
Le client n'a pas laissé de commentaire.ANDREW H.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Cynthia B.
rude and unhelpfulAshley G.
Le client n'a pas laissé de commentaire.FRANCIS Y.
Le client n'a pas laissé de commentaire.Linda W.
The truck had not been swept out. Which means some other family before us was possibly charged the 25 $cleaning fee but I had to be the one to sweep it out. Also, I rented a 15' truck online but was told when I got to the location that 15' trucks could only be used locally so we had to get the 20' truck which was more room than we needed and more money. Wouldn't have been an issue if we could have kept the same price. Why even allow to book a 15' truck on the website knowing the pickup location and drop off location? The website knew it was local.Eric G.
Le client n'a pas laissé de commentaire.Zach D.
Le client n'a pas laissé de commentaire.Barbara M.
Store was closed. We returned after hours.Gregory J.
Dropped off dolly even though the store was closed. Tim confirmed Dolly was ok the following morning and everything was good.Francis Y.
I don't really think anything.Damian V.
The service was excellent and the Whitney and Tim were very helpful and courageousGertrude L.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Gregory K.
Le client n'a pas laissé de commentaire.James A.
Truck had not been swept out.Marilyn K.
The truck was dirty at Tool Man Tim's but his staff cleaned it. It was supposed to be clean prior to delivery to Tool Man Tim's facility, a vordibg to owner, Tim Reed.Christopher Z.
When calling to book this Uhaul, I talked to Cassey. She was very friendly and knowledgeable with every question I had, as I'd never rented a Uhaul before. When returning vehicle, Cassey was who I dealt with again. Was an easy and quick process. Thank you Cassey!!Lisa B.
Le client n'a pas laissé de commentaire.Roberta P.
Le client n'a pas laissé de commentaire.JOhn M.
Drop off went very smooth- RecommendGary E.
Reserved truck not there for pick up. No call to notify me. Advised they would call when truck arrived. They never did. After hours lock wouldn't work. Messed up all moving reservations. Unreliable. POOR customer service at site and service center. Hours on website incorrect.REBECCA D.
nothing they were very nice peopleHouston P.
The very nice Lady...who's name escapes me at the moment was very helpful and answered all my questions. I would highly recommend to my family and friends to do business at Toolman Tim's Rental.Jonathon R.
Nothing. Everyone was so helpful and friendly. My husband and son were in an accident out of state and had to rent a U-Haul to get all of there things home. The staff made the whole ordeal easier to deal with. They even offered to pick them up and take them to their location. Top notch customer service!!!gregory M.
Casey Young was very polite and welcoming.Zachary H.
Le client n'a pas laissé de commentaire.Alan P.
Le client n'a pas laissé de commentaire.Don N.
Le client n'a pas laissé de commentaire.Melissa L.
Great people to do business with.duane F.
Le client n'a pas laissé de commentaire.Steven R.
Very friendly and helpful. Things went really smooth.Tamara W.
Owner was very friendly and cordial. I was in a bind and the transaction was quick and efficient.David Z.
Le client n'a pas laissé de commentaire.Frank Y.
Le client n'a pas laissé de commentaire.Paul W.
The staff was very kind and helpful.Kandi P.
Le client n'a pas laissé de commentaire.Jim K.
I had a very hard time picking up my truck. Sat in the parking lot for 2 hrs on th phone with customer service and finally got the key for the truck. I was told this would be easy and it was anything but. I have to say even though I was so absolutely enraged and losing patience the two women who helped me were amazing in every way.Kimberly K.
Le client n'a pas laissé de commentaire.Alex S.
Le client n'a pas laissé de commentaire.Donald B.
The staff at Tool Time Tim's was fantastic. Excellent service and friendly people.BILL D.
Steven was friendly and efficient upon my return of the truck! If there were more people like him in customer service, I think life would be easier!Kynslee R.
Le client n'a pas laissé de commentaire.George D.
Le client n'a pas laissé de commentaire.Matthew S.
Great experienceBryan K.
Don't appreciate the late charge. We were told the 21st (today) was not told a time, didn't really read the contract because we were busy loading trailer (18th) , traveled a full day(19th) , rained heavily the next day (20th) unloaded and delivered (21st) today. So, a little disappointed getting charged 30 $for an extra few hours Other than that, it was a positive experience.Valerie M.
Le client n'a pas laissé de commentaire.WENDY M.
rented a dollt and fender was broke and tie downs was broke had to buy one the dolly was a piece of junck you should replace it or get rid of it very bad deal for me wont do again I gought a tiedown and it cost me 16,00 $Robert D.
Make sure back is swept. Had sweep dirt up before we could loadGary B.
Had started truck to clean frost off windshield and was ready to go when I arrivedJasper D.
Toolman Tim provided excellent customer service as he was ready for me and I was in and out in 5 minutes. The only thing that could have made it more convenient was if he had filled the gas tank up to Full prior to my rental. Overall Excellent !MATTHEW M.
Le client n'a pas laissé de commentaire.greg S.
Le client n'a pas laissé de commentaire.charles G.
Always great service! Thanks TimLewis A.
Le client n'a pas laissé de commentaire.Alex F.
Easy pick up location. My issue with this truck was that is absolutely reeked of cigarette smoke. I'm not sure why U-haul allows smoking in any of their trucks. This makes for a very unpleasant long drive! Also this truck needed an alignment really bad. Obviously maintenance had not been done on this vehicle as the wheel was so far off and pulled to the right.Michael M.
Steven did a good job. ThanksRay P.
Le client n'a pas laissé de commentaire.Ninena M.
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