Évaluations des clients Tools 2 Go Rentals & Sales Ltd

Al was fantastic to deal with and took care of everything is nice to see people care and enjoy what they do.

The staff were extremely nice and were helpful both times I dropped a truck here

Just keep doin' what your doin'!

Nothing

The process was fast and smooth.

I paid over $420 for a one day rental of a 20 foot truck and auto transport. Paid the bill in full at the office and paid for the mileage. I then get an email stating I owe another $11 and your staff could not provide a reason why. I just paid it because its not worth my time to fight!!!

This is the 4th year we have rented a panel truck to move "stuff" to and from Shwnigan Lake for our vacation. Solid equipment, quick check in and out and wonderful ownership at Tools to go make the process a joy. Will see you again next year! Rob

I called the uhaul in duncan on Boys rd to book the appointment. I was not aware that the pick up would be at a different location I don't check my texts often. When booking appointments the customer should be made aware that the pick up may differ. I waited for 50mins at Boys rd only to find out that pick up was at a different location. On that note the Fisher rd pick up was much more organized excellent service and worked out better in the long run. I was very happy with the final outcome.

Great service very helpful

Perfect!

I had no issues with the guy or the location i dropped off at. He was a good guy to deal with.

Service was top notch great gentleman in charge ????????

nothing everything went smooth as butter

Your online check-in app could use a redesign...

Great customer service as always

Service is top notch ! Great people to deal with!!!

Service was excellent friendly and courteous people Will do more rentals again for sure

Al is great

Make the key drop box key return slot slightly larger to allow a key fob return!!

Had the trailer for two days, was charged for 3...

Excellent experience

Continue to always receive excellent service from this location. Thank-you Al and Linda.

Thanks Al and Linda

Quick Service, clean truck, friendly people

Great friendly service.

Have the speedometers in kilometres.

I would have more info online about mikeage rates need to pay as is misleadi g to just see rental rate for vehicle. The online picture upload did not work, as once tried to hit upload button just froze, and tried several times. The return online check in did not work either, same issue just froze on hitting button. Otherwise happy

truck broke down after 10 minutes on the road. mom's attic was leaking.

Nothing. Entire experience very positive, the (I assume) owner was very helpful in getting me set up and on my way.

Al and Linda are very accommodating!

tell that you decided for me to pick up the rental at another location from where I booked my rental

Great service - good tools - don't need anything more.

the uhaul app is painful and slow. A better point of sale device to streamline the process would go a long way!

Was super helpful. Very easy pick up and drop off. No improvements they have great service

Much better than other outlets

okay

Nothing...they are awesome!!!

Good service and decent price. Thanks.

The dealers should read the contract before charging the customer extra charges. If they are not sure just call customer. To correct this issue is time consuming and not right

Truck was not cleaned beforehand. Rental agent was very friendly but not knowledgeable about truck operation.

This U-Haul location is very professional and provide friendly, customer-oriented service. I will go back there without hesitation to get my rental needs.

Store was closed when I returned the truck

took me 30min to get a truck . Thank you.

Nothing

GREAT service

The pick up location was good, However it was not the location I booked a month ahead. People in Victoria location were useless. One of the employees was even rude! The manager named Bradley who I requested to see kept us waiting for over 2hrs only to send another employee after 2hrs that we need to wait another hour! Absolutely horrible experience. Will avoid UHaul for the rest of my life if possible.

The service was exceptional, thank you very much.

Proprietor helpful, no issues. Pickup location was quite a distance (30 km) from reserved pickup location. Had family nearby so no issues for me, could have been a headache for others wanting to pick up first thing.

I had booked well in advance to pick up the trailer in central Victoria ... then was informed a few days prior I'd have to drive up to Cobble Hill to pick it up. Cost me time and money, not cool U-Haul.

The location is combined with a equipment rental shop and as a result pretty cluttered but no issues.

Super easy and very efficient Thank you!

Get a good customer service rep to properly help people

We wanted to use the trailer for a specific time but the Uhaul system will not allow you to book from a specific day to a specific day. We were getting calls from the drop off location wondering where we were when we discussed at the pickup location of exactly what day we would be dropping it off.

No one there...it was a holiday though.

Nothing at all needs to change. Al is a class act. Always professional, and a pleasure to deal with.

There appears to be some computer glitches with the U-haul system that occur during the invoicing & payment process that could be resolved

Nice, helpful people at this location.

Al and Linda are great people